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Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5.0 star property

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Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe
6 outdoor pools, pool umbrellas, sun loungers
Premium bedding, down comforters, free minibar, in-room safe
Reception
On the beach, white sand, sun loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

Explore the area

Map
307 Cancun - Chetumal Ejidal, Puerto Morelos, QROO, 77712
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Petempich Bay
    ‪17 min drive‬
  • Puerto Morelos Town Square
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Luxury Junior Suite Swim Out

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Swim Out

  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite

Two Bedroom Luxury Junior Suite | Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Luxury Junior Suite

  • 1089 sq ft
  • Sleeps 8
  • 2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Beach/ocean view

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

  • Ocean view
  • 1096 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Swim Out Diamond Club

  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean View

  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

  • Ocean view
  • 5205 sq ft
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front

  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Diamond Club

  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean View Diamond Club

  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi

  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 3437 sq ft
  • Sleeps 10
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite Ocean Front Swim Out Diamond Club

Luxury Junior Suite Ocean Front Swim Out Diamond Club | Terrace/patio

Luxury Junior Suite Ocean Front Swim Out Diamond Club

  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

  • Ocean view
  • 994 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

  • Ocean view
  • 1096 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

View all photos for Luxury Junior Suite

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite

  • 544 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Outdoor wedding area

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
3.5 out of 5, Good, (1429)
The price is $302
per night
$302 total
includes taxes & fees
Apr 21 - Apr 22
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5-star Puerto Morelos property steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Catch some rays at the beach or spend the day relaxing at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offers 1005 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a lazy river, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 12 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 beach bars, 3 swim-up bars, and 10 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and 11:30 AM.
Gourmet Marche - Onsite buffet restaurant.
Zen - This restaurant specializes in Asian cuisine. Open daily.
Hunter Steak House - This restaurant serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine. Open daily.
Taj - This restaurant specializes in Indian cuisine. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Surfing/body boarding

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 10 bars/lounges
  • 12 restaurants
  • 2 coffee shops/cafes
  • 3 poolside bars
  • 3 swim-up bars
  • 4 beach bars
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Beaux Arts architecture
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • MP3 dock
  • Plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 3.88 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 728 out of 1537 reviews
Rating 8 - Good. 373 out of 1537 reviews
Rating 6 - Okay. 196 out of 1537 reviews
Rating 4 - Poor. 110 out of 1537 reviews
Rating 2 - Terrible. 130 out of 1537 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Juliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crystal from Expedia was outstanding ! As was medical treatment we received from hotel ! The food and cleanliness of property was excellent ! The employees were great ! Service slow at times and room was not always cleaned until evening but other than that it was great resort ! Something for everyone !
Stayed 5 nights in Jan 2025

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 5 nights in Jan 2025

8/10 Good

Bruce

Stayed 5 nights in Jan 2025

8/10 Good

Lin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pros: - The resort is clean. - The waterpark is incredible! - The buffet offers a wide variety of delicious food options. - Most staff is incredibly friendly and attentive. - The kids’ club is well-designed and has a great selection of activities. - The gelato is absolutely delicious! Cons: - The food at the fine dining restaurants was disappointing. - The kids’ club on the third floor was often closed. The staff said they didn’t have enough staff to watch them separately, so all the kids had to sit at a table and play Uno, even though they didn’t want to. When we visited, there were only six kids and five staff members, which was quite frustrating that they did not allow my son to play the activity he wanted to play.
Stayed 5 nights in Dec 2024

10/10 Excellent

Matthew

Stayed 2 nights in Jan 2025

6/10 Okay

TENLEY

Traveled with family
Liked: Cleanliness, property conditions & facilities
a lot of activities for the kids and teenagers. Terrible food and staff is not that great. Overall its okay
Stayed 6 nights in Dec 2024

8/10 Good

Koorosh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Vladimir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service.
Stayed 5 nights in Dec 2024

2/10 Terrible

Alla

Traveled with family
Disliked: Staff & service, amenities
This is my second and last Royalton check in… the first Royalton we stayed at was in 2016 the Riviera and it was very memorable. This trip was anything BUT what we expected in terms of accommodations, food and quality of service. I called in advance numerous times for early check in but upon arrival the best they did was check us in at 2 pm from a red eye flight they offer you a courtesy suite. The employees all seem miserable but if you book through Expedia they truly don’t care about you. Buyer beware! They offer you an upgrade via email but once on premises they cannot accommodate my adult children and ourselves had to share tiny beds. Room was decent but strange layout. We ordered room service which says wait 90 minutes and then they never brought it. The food quality is subpar and your best option is buffet. Customer service although they pretend to help they do not …inclusive of the check out process too. Everything is difficult and most people you come into contact with are not happy to be there. I don’t ever remember this being the case at Royalton in 2016 but this Splash just doesn’t have their stuff together. I am bummed to write a negative review but we don’t vacation often and this was not like anything I could ever imagine it being. The New Year celebration was probably my favorite part but I would not return. Cancún customer service was always very pleasant,it wasn’t at this place. Very dissatisfied sadly!
Stayed 5 nights in Dec 2024

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 4 nights in Nov 2024

8/10 Good

Shauna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Dec 2024

6/10 Okay

Rebecca, CAMBRIDGE

This resort is ok. The pools and beach area are good and the variety of restaurants was nice. Overall the service was just missing. Staff are friendly, but really not able to problem solve or give folks the high level of service the resort claims to offer. Every day we experienced something that was just confusing - no beach chairs in the Diamond Club area and no ability to fix it, spa reservations made through the app that were just rejected, no availability to book restaurants in the app, no late check out, no mini bar restock - and we heard many other families experiencing the same or similar things. Overall the hotel is ok, but if you are paying extra for the Diamond Club level of service or booking through Expedia with VIP status - we did both - don’t expect true 5 star service.
Stayed 6 nights in Dec 2024

10/10 Excellent

cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff, they are very nice and kind especially Javier Chuc because he helped us a lot. He delivered the wheelchair to us and led us to the restaurant. I love this property! I will come again.
Stayed 6 nights in Dec 2024

6/10 Okay

Balaji

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Behzad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Angela

Stayed 7 nights in Dec 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptional especially with 3000 holiday guests
Stayed 7 nights in Dec 2024

2/10 Terrible

Brian

Traveled with family
Disliked: Staff & service, property conditions & facilities
Check in was horrible, waited for hours to get to my room food was limited and nasty for an marriot autograph hotel it’s a waste of money and they excuse was under staff. Restaurant not even full house and yet waited 2 hours to get my food very disappointed with this resort..
Stayed 2 nights in Dec 2024

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had such an amazing experience, thanks to our guide Luz . She really took care of us in our anniversary and thru out our stay thank you for everything all the attention and all the updates and reservations made this trip stress-free we really enjoyed ourselves .
Stayed 5 nights in Dec 2024

10/10 Excellent

Jaya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to visit especially with the family.
Stayed 5 nights in Dec 2024

8/10 Good

Khori

Stayed 3 nights in Dec 2024

10/10 Excellent

lynette

Stayed 5 nights in Nov 2024

2/10 Terrible

XIAOFEI

Stayed 4 nights in Dec 2024

10/10 Excellent

Jeremiah

Traveled with group
Liked: Cleanliness, amenities
Beautiful property!
Stayed 4 nights in Dec 2024

6/10 Okay

Gagan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the food items are processed and frozen. Quality is average. Beach was really bad not maintained quite disappointing.
Stayed 3 nights in Dec 2024