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Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive

4.5 star property

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Photo gallery for Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive

2 outdoor pools
Room, 1 King Bed (Paradise) | View from room
Food and drink
2 outdoor pools
On the beach, white sand

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • Housekeeping

Explore the area

Map
Carretera Cancun - Tulum Km. 27.5, Puerto Morelos, QROO, 77580
  • Arrecife de Puerto Morelos National Park
    ‪1 min drive‬
  • Petempich Bay
    ‪6 min drive‬
  • Puerto Morelos Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 2 Queen Beds (Paradise)

Room, 2 Queen Beds (Paradise) | Premium bedding, down comforters, minibar, in-room safe

Room, 2 Queen Beds (Paradise)

  • Sleeps 3
  • 2 Queen Beds

View all photos for Luxury Suite (Paradise)

Premium bedding, down comforters, minibar, in-room safe

Luxury Suite (Paradise)

  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite, Beachfront

Honeymoon Suite, Beachfront | Premium bedding, down comforters, minibar, in-room safe

Honeymoon Suite, Beachfront

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite (Paradise Swim-up)

Premium bedding, down comforters, minibar, in-room safe

Luxury Suite (Paradise Swim-up)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Chillout)

Premium bedding, down comforters, minibar, in-room safe

Suite, Oceanfront (Chillout)

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, Oceanfront (Paradise Swim-Up)

Studio, Oceanfront (Paradise Swim-Up) | View from room

Studio, Oceanfront (Paradise Swim-Up)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, Oceanfront (Paradise)

Studio, Oceanfront (Paradise) | View from room

Studio, Oceanfront (Paradise)

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Paradise Swim-up)

Suite, 1 King Bed (Paradise Swim-up) | Premium bedding, down comforters, minibar, in-room safe

Suite, 1 King Bed (Paradise Swim-up)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Infinity Pool)

Premium bedding, down comforters, minibar, in-room safe

Suite, Oceanfront (Infinity Pool)

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Paradise)

Room, 1 King Bed (Paradise) | View from room

Room, 1 King Bed (Paradise)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite (ISLAND OASIS)

Suite (ISLAND OASIS) | View from room

Suite (ISLAND OASIS)

  • Sleeps 2
  • 1 King Bed

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About this property

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive

4.5-star Puerto Morelos hotel with coffee shop/cafe
Catch some rays at the beach or spend the day relaxing at Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants. Change of towels is available on request.
Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive offers 355 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. A pillow menu is available. Smart televisions come with satellite channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, and hair dryers. This Puerto Morelos hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include espresso makers and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site.
The onsite spa has 9 treatment rooms including rooms for couples. Services include massages. The spa is open daily.
Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive features 2 outdoor swimming pools. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

This all-inclusive hotel also offers concierge services, dry cleaning/laundry services, and an elevator. Onsite self parking and valet parking are complimentary.

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive is a smoke-free property.

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive has 5 restaurants on site.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Full-service spa

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Outdoors

  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Couples treatment rooms
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Electrical adapters
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Parties and events are allowed on site

We should mention

Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Margaritaville Island Reserve Riviera Maya
Margaritaville Island Reserve Riviera Maya An Adults Only

Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 458 out of 813 reviews
Rating 8 - Good. 185 out of 813 reviews
Rating 6 - Okay. 103 out of 813 reviews
Rating 4 - Poor. 35 out of 813 reviews
Rating 2 - Terrible. 32 out of 813 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Ervin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish, our experience at the resort was exceptional. The staff truly stood out—they were incredibly friendly and always eager to help. I’d like to give special recognition to a few individuals who went above and beyond to make our stay even more memorable: Viktor at the bar, Geraldo, Erick, Gabino, and Noel from the Boathouse, and Carlos and Eduardo at LandShark. Each of them provided outstanding service that truly elevated our experience. The resort itself is impeccably clean and well-maintained, with spacious and comfortable rooms. We were fortunate to enjoy a partial ocean view, which was a lovely bonus. The dining options were fantastic, with each restaurant offering something unique. While we thoroughly enjoyed all the food, the Italian restaurant was our favorite—the pizza was surprisingly amazing! Breakfast at the Boathouse buffet was a highlight, offering a wide variety of delicious options to start the day. While the resort doesn’t have direct beach access, we didn’t find this to be an issue. There’s ample seating around the pools, making it easy to soak up the sun and relax. We actually spent some time a the pickle ball courts. Overall, we were thoroughly impressed with the exceptional customer service and attention to detail throughout our stay. We would definitely return.
Stayed 5 nights in Jan 2025

10/10 Excellent

Walter, Roseville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun!
Stayed 1 night in Jan 2025

8/10 Good

Joy, HUNTERSVILLE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great food ok! Very clean and serene property, servers were good especially once you tip ! My favorite server was Eric at the boat house he was awesome and very attentive!! Alain was my favorite bartender at the salted rim! My only issue was making reservations at the steak or Italian restaurant for a large party was a hassle !!! The Foam Party Was Lit!!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Nicole, Fitzwilliam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Fun. Quiet. Only bummer was there was no beach which we didn’t realize. But plenty of poolside areas with poolside service. Everyone was friendly and the atmosphere is fun and relaxed.
Stayed 7 nights in Jan 2025

4/10 Poor

Gabriela Macarena

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This property is small. And don't expect any beach at all. The pools are not tempered so prepare for cold waters. However there are enough chairs for everyone and the pools are nicely layed out. If you're looking for relaxation, this place is NOT IT. Music playing on multiple speakers all over rhe grounds and clashes with music from the pool party so you get no rest. Also, the music is what you would expect a redneck to listen to as he rests his feet in his kids wading pool with a shirt that says "one tequila, two tequila, three tequila floor" And it plays on a loop over and over driving the staff slowly mad. The staff tries to be helpful, but they are mismanaged. Long unnecessary wait times for tables and overworked. Management takes every problem as a "sorry too bad" incident. As for the food: you will be left deeply unimpressed. The buffet is small. But worse, the dishes are extremely limited and on repeat every day with zero consistency. Did you have a good seafood dish one day? Enjoy that. It will be horrible the next. One section is a collection of random veggies and toppings that get repeated so it looks full bit you're basically browsing through the same 8 items repeated 4 times. Flavor is basic at best. Meat and seafood bland. Try to get used to eating the same dishes everyday. Every so often they'll add a theme night. But not sure why. One day they had oriental decorations including chopsticks but not a single east asian food item, aside from the Mandarins was found
Stayed 9 nights in Jan 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Andrea Karina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
NO BEACH ACCESS. Pool was okay, though having to wake up early to save a pool chair seems crazy. The water is very cold. 5 dining options only. Steak house was disappointing. Steak was mostly fat, and it came with 5 vegetables. Good drink options, buffett was very good with lots of fresh food. I would put the bufett above the steakhouse for sure. The pasta place was good. Overall, it was okay. Wish i had known there was no beach access.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ronald Gordon, Abbotsford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was absolutely superb - best I've ever had at an all-inclusive. The only negative was the constant noise - there was always music (quite loud and thumping) playing which we couldn't get away from.
Stayed 11 nights in Dec 2024

8/10 Good

Jasmeet Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Deborah Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needed reservations for evening meal we came Sunday and all restaurants were booed until thursday
Stayed 3 nights in Jan 2025

8/10 Good

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time visiting Cancún and staying at an all-inclusive resort, so I want to share some insights for other first-timers. Pros: The resort is stunning, and the staff is incredible—friendly, funny, and attentive. Many speak great English and frequently check in to offer drinks and make sure you're having a good time. The food was delicious, with no greasy or heavy options. I had just recovered from a small stomach bug before the trip, and the meals didn’t aggravate my stomach at all. There was also a good variety, so we never repeated meals during our stay. The rooms were well-maintained, with fresh linens and towels every day. Room service was excellent and added to the overall comfort of the stay. Cons: Although we arrived four hours early and were able to enjoy the amenities (changing into swimwear in the lobby bathroom), the room was still about 30 minutes late past the official check-in time. The resort has more of a lively, party vibe than I was expecting. Music plays throughout the day, and while we got used to it after the first day, it might not be ideal for those seeking a quieter escape. That said, there were a few quieter spots where people were reading and relaxing. It’s worth noting that the name “Margaritaville” does set a certain expectation—yes, they play Jimmy Buffett songs throughout the day! Unfortunately, beach access was closed during our stay due to damage to the stairs. This resort is more suited for pool lovers than beachgoers.
Stayed 7 nights in Dec 2024

4/10 Poor

Tyler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not impressed with the view. We looked off the balcony into another hotel, and had zero privacy. At booking time we requested pool/ocean view, but were denied.
Stayed 5 nights in Jan 2025

10/10 Excellent

Gail Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Margarittaville. The facility and rooms are immaculate. It is a smaller resort but it was perfect for our 4 night stay. There is no beach but who needs a beach! There are are several different pool areas and depending on whether you desire a quieter area to sunbathe or the 5 o’clock somewhere pool which has music, liveliness, and fun activities. The food was very good and the service was superb. We would love to give a special shoutout to Angel and Mariel (Activity Specialists) who made all activities exciting. The day bartender at The Salted Rim, Angel, is the very best. I found myself wandering from the pool to the inside Salted Rim bar to get the best of the best drinks. The liquor is better and Angel made my drinks to specification. All in all, this was a super place to vacation and the price was less expensive than all other similar resorts.
Stayed 4 nights in Jan 2025

10/10 Excellent

Amy D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful, the resort is beautiful, clean and comfortable. The rooms have everything you need to rest and feel pampered. The staff go beyond, so sweet and really make your stay feel special. The food is excellent! This was my second time and won't be my last. Sergio the pool waiter was fantastic! The social team of Angel, Regina and Angelo were so nice and fun! Irving is an excellent bar tender. Jose and Sefario are excellent waiters in the Boathouse. Can't thank them enough for making our visit so wonderful. We hope to be back soon!
Stayed 6 nights in Jan 2025

10/10 Excellent

Linda Jean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time. The staff was very friendly.
Stayed 7 nights in Jan 2025

10/10 Excellent

Jennifer Charlene

Traveled with family
Liked: Amenities
We had an amazing time at this resort, although it was booked by mistake. Our personal concierge, Febe, was incredible and went above and beyond to help us with everything and make sure we felt like VIP guests. Food was really, really good! You will be disappointed
Stayed 4 nights in Jan 2025

10/10 Excellent

Kristal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is fantastic! The bartenders and servers made the experience! You can tell they love what they do! Carlos and the bartending staff at Landshark were phenomenal. The bartenders at the Salted Rim were also outstanding!
Stayed 4 nights in Dec 2024

10/10 Excellent

alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2025

10/10 Excellent

Dianne Arglenia

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A place that I definitely want to come back!
Stayed 4 nights in Jan 2025

10/10 Excellent

Vanessa Monica Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

Jessica

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked out after 1 night!!! When I had 5 night stay originally planned!!! I feel that I was scammed based on what was sold to me on the Expedia website as it did not align with what I experienced in person at the resort. For the price of the resort, the quality of the food, beverages, restaurants and bars, were extremely poor. The staff were nice, but extremely inexperienced. The restaurants were constantly understaffed, resulting in poor service at times, the food looked like it was sloppily thrown together and tasted cold several times, and the drinks were often undrinkable. I understand this is a new resort, not even a year old, but to be charging the prices they are charging, guests are rightfully expecting a more luxurious experience, considering the resort calls itself a luxury adults only resort. I have been a customer of Expedia with several happy stays in hotels in different countries, and this is the first time I have been so extremely disappointed in the recommendation by Expedia for this resort. I want to request a refund as I feel my experience was not at all as advertised for the money that I paid. My experience at Margaritaville was so poor that I checked out early after one night out of five nights, and went to a different resort.
Stayed 5 nights in Jan 2025

8/10 Good

Bella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Callie

Stayed 5 nights in Jan 2025