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Grand Residences Riviera Cancún All Inclusive

5.0 star property

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Photo gallery for Grand Residences Riviera Cancún All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Microwave, espresso maker
3 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

Explore the area

Map
Blvd. El Cid, Unidad 28 y 29, SM 3, Mz 20, Lote 01, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪6 min drive‬
  • Ojo de Agua Beach
    ‪6 min drive‬
  • Puerto Morelos Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for Junior Suite King Bed

Junior Suite King Bed | Premium bedding, minibar, in-room safe, desk

Junior Suite King Bed

  • 517 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for One Bedroom Master Suite Beachfront

Premium bedding, minibar, in-room safe, desk

One Bedroom Master Suite Beachfront

  • 1421 sq ft
  • Beach view
  • Sleeps 5
  • 1 King Bed and 3 Twin Murphy Beds

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | Premium bedding, minibar, in-room safe, desk

Family Suite, 2 Bedrooms

  • 2401 sq ft
  • Resort view
  • Sleeps 8
  • 2 King Beds and 4 Twin Murphy Beds

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms | Premium bedding, minibar, in-room safe, desk

Family Suite, 3 Bedrooms

  • 3025 sq ft
  • Resort view
  • Sleeps 10
  • 2 King Beds, 4 Twin Murphy Beds and 2 Double Beds

View all photos for Master Suite

Premium bedding, minibar, in-room safe, desk

Master Suite

  • 1421 sq ft
  • Resort view
  • Sleeps 5
  • 1 King Bed and 3 Twin Murphy Beds

View all photos for Junior Suite Beachfront

Junior Suite Beachfront | Premium bedding, minibar, in-room safe, desk

Junior Suite Beachfront

  • 517 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Family Suite, 2 Bedrooms, Beach View

Plasma TV, DVD player, iPod dock

Family Suite, 2 Bedrooms, Beach View

  • 2401 sq ft
  • Beach view
  • Sleeps 8
  • 2 King Beds, 3 Twin Murphy Beds and 1 Double Bed

View all photos for Suite, 1 Bedroom, Private Pool

Suite, 1 Bedroom, Private Pool | Terrace/patio

Suite, 1 Bedroom, Private Pool

  • 3134 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Murphy Beds

View all photos for Junior Suite with Jacuzzi

Premium bedding, minibar, in-room safe, desk

Junior Suite with Jacuzzi

  • 527 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, 3 Bedrooms, Beach View

Premium bedding, minibar, in-room safe, desk

Family Suite, 3 Bedrooms, Beach View

  • 3025 sq ft
  • Beach view
  • Sleeps 10
  • 2 King Beds, 3 Twin Murphy Beds and 3 Double Beds

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About this property

Grand Residences Riviera Cancún All Inclusive

5-star Puerto Morelos hotel with indoor private hot tubs
Catch some rays at the beach or spend the day relaxing at Grand Residences Riviera Cancún All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
Grand Residences Riviera Cancún All Inclusive offers 144 accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. Plasma televisions come with cable channels and DVD players. Microwaves, espresso makers, and minibars are provided. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy.
Grand Residences Riviera Cancún All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Residences Riviera Cancún All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and 3 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited complimentary onsite parking is available on a first-come, first-served basis.

Grand Residences Riviera Cancún All Inclusive has designated areas for smoking.

El Faro Grill - This beachfront restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Lobby Cafe and Bar - This lobby lounge overlooks the garden. Open daily.
Heaven Beach Bar - This beach bar specializes in international cuisine and serves lunch only. Open daily.
Pool Bar - This bar is located by the pool. Open daily.
Flor de Canela - This restaurant specializes in Mexican cuisine.
24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals and snacks included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Faro Grill
  • Flor de Canela
  • Heaven Beach Bar
  • Lobby Cafe and Bar
  • Pool Bar

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Playground

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (1,507 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking

More

  • 5 floors
  • 7 buildings
  • At least 80% lighting from LEDs
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • DVD player
  • iPod dock
  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.
Guests with multi-day reservations who stay on Saturday night may need to be relocated to another similar unit.
This property offers airport shuttle pickup service from Cancun International Airport only.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 3800.00 per night
  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests staying through a Saturday night may be required to move rooms with hotel assistance.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Cancun Residences
Grand Residences Cancun
Grand Residences Riviera
Grand Residences Riviera Cancun
Grand Residences Riviera Cancun Maya Mexico - Puerto Morelos
Grand Residences Riviera Cancun Condo Puerto Morelos
Grand Residences Riviera Cancun Puerto Morelos
Grand Residences Riviera Cancun Condo
Grand Residences Riviera Cancun Resort Puerto Morelos
Grand Residences Riviera Cancun Resort
Resinces Riviera Cancun Puert

Grand Residences Riviera Cancún All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 788 out of 1006 reviews
Rating 8 - Good. 123 out of 1006 reviews
Rating 6 - Okay. 48 out of 1006 reviews
Rating 4 - Poor. 22 out of 1006 reviews
Rating 2 - Terrible. 25 out of 1006 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marjan

Stayed 6 nights in Mar 2025

10/10 Excellent

Ally

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything during my stay.
Stayed 4 nights in Mar 2025

8/10 Good

Mahsa Ghabouli

Traveled with family
Liked: Cleanliness, staff & service
This resort is very clean and food quality is very good. But the construction is not complete yet. Meaning it only has two restaurants and one beach restaurant. There are only two pools, one for lane swim and the larger one which has two sections for adults and families. There is basically no entertainment in this resort. After 5 pm there isn't even music playing around the pool. At 5 they pack up the speakers and put them away so it feels very dead. If you like somewhere clean and quiet this place is perfect, but be ready to get bored. The extend of entertainment is playing bingo by the pool in the afternoons which meant for one hour they stopped the music and read the numbers at load one by one even if only 5 people were participating.
Stayed 6 nights in Mar 2025

8/10 Good

William, Chilliwack

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Joseph N.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best resort we have ever stayed in! The food, drinks, service, pools, beach, etc was absolutely perfect. We couldn't believe how great it was. We kept waiting for something bad to happen but it was all perfect!! Highly recommend and we will be back.
Stayed 4 nights in Mar 2025

4/10 Poor

Keewon

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2025

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff knocked on my door five times a day and one time just walked in without knocking.
Stayed 3 nights in Mar 2025

8/10 Good

Erjena

Stayed 5 nights in Mar 2025

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a family vacation
Stayed 7 nights in Feb 2025

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with quiet atmosphere and good amenities
Stayed 4 nights in Mar 2025

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellently located hotel with a very close to the ocean , ocean views. Staff was friendly and helpful with anything needed. We did some day trips from this hotel and the concierge and travel desk arranged everything nicely.
Stayed 3 nights in Feb 2025

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time back and will continue to select this property for my all inclusive vacations. Love it here so much. More relax, high Quality, calm, chill vibes. Not a party resort. Feel more like a home away from home! Staff is the friendliest and I recognized faces from my previous stay.
Stayed 5 nights in Feb 2025

10/10 Excellent

Patricia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great room
Stayed 4 nights in Mar 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed our time at the resort. The room was spacious and we loved having our own private hot tub and pool. Everything was so clean! It is a nice quiet resort. The transportation to and from the resort is wonderful. A nice private SUV and the drivers are really friendly and nice. We did travel with our two teenagers and I would say the resort is more catered to little kids. They have activities but not really for my 17 year old son. I would definitely go back to this resort with my husband but maybe not my teenage kids. They had a nice time but a larger all inclusive might be better for that age range.
Stayed 4 nights in Feb 2025

10/10 Excellent

Ashley Harris

Liked: Cleanliness, staff & service, property conditions & facilities
We took a family vacation here. Water was beautiful colors of blue. Very swimmable. We could snorkel off the beach and see fish and stingrays. Hotel was nice, food good and calm and quiet scene.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family (2 teen boys) were looking for a quiet, relaxed beach stay and Grand Residences was a perfect fit. The staff are great, from the airport transfer drivers and concierge, to the waitstaff, cabana attendants and housekeepers. Our Master Suite was huge and the private hot tub was perfect for hanging out at night after dinner. Plenty of quality food options at 2 restaurants, with theme nights to switch things up during your stay. Shrimp tacos at Heaven Beach Bar are great! There are a handful of daily activities, including a daily bike tour into town (Puerto Morelos). Some reviewers complained about signing receipts for meals/drinks/etc, this is only to provide a means to tip your room account. This resort does have timeshare units, and some reviewers complained about timeshare sell pressure - we were not asked about timeshare once during our entire stay. Overall a great experience, highly recommended to anyone who wants a more quiet beach resort experience away from the craziness of the Cancun hotel area.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jiovanny

Stayed 4 nights in Feb 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Room was beautiful. Meals were delicious. We had a perfect vacation, and would certainly go back to this resort.
Stayed 7 nights in Feb 2025

10/10 Excellent

Raju S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic stay at Grand Residences by Royal Resorts! The service was exceptional, with staff going above and beyond to make my experience special. The rooms were luxurious, spacious, and impeccably clean. I also loved the stunning beachfront location and the delicious dining options. Overall, it was a truly relaxing and memorable getaway!
Stayed 3 nights in Feb 2025

4/10 Poor

HUI

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I experienced racial discrimination and humiliation at this hotel. 1,500 words are not enough for me to fully describe what happened. Please provide the hotel’s email address so that I can send them a formal complaint.
Stayed 3 nights in Jan 2025

2/10 Terrible

Elvira

Stayed 5 nights in Feb 2025

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the property - it is gorgeous beachfront, wonderful staff, really great food, and has a boutique vibe that we loved.
Stayed 6 nights in Feb 2025

10/10 Excellent

Kelly

Stayed 6 nights in Feb 2025

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I celebrated our February birthdays here. They made us feel super special. The service is top knotch and the staff was excellent. Catered more towards families and older couples. We still loved it. Nice clean beaches as well.
Stayed 5 nights in Feb 2025