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Gran Hotel Vicente Costanera

3.5 star property

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Photo gallery for Gran Hotel Vicente Costanera

Breakfast area
Exterior
Standard Triple Room | Premium bedding, pillowtop beds, minibar, in-room safe
Meeting facility
Fireplace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking included
  • Laundry
  • Housekeeping

Explore the area

Map
Avenida Diego Portales 450, Puerto Montt, Los Lagos, 5505080
  • Plaza de Armas
    ‪2 min walk‬
  • Colonizacion Alemana Monument
    ‪2 min walk‬
  • Dock
    ‪2 min walk‬
  • Puerto Montt (PMC-Tepual)
    ‪29 min drive‬

Room options

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Twin Room, 2 Twin Beds

  • 165 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Triple Room

  • 180 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Double Room, 1 Queen Bed

  • 165 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room, 1 Queen Bed

Standard Single Room, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Single Room, 1 Queen Bed

  • 165 sq ft
  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Single Room Superior

Premium bedding, pillowtop beds, minibar, in-room safe

Single Room Superior

  • Sleeps 2
  • 1 Twin Bed(s)

View all photos for Double Room Standard

Premium bedding, pillowtop beds, minibar, in-room safe

Double Room Standard

  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room Superior

Premium bedding, pillowtop beds, minibar, in-room safe

Double Room Superior

  • Sleeps 3
  • 1 Full Bed(s)

View all photos for Double Room Superior

Premium bedding, pillowtop beds, minibar, in-room safe

Double Room Superior

  • Sleeps 3
  • 2 Twin Bed(s)

View all photos for Double Room Standard

Premium bedding, pillowtop beds, minibar, in-room safe

Double Room Standard

  • Sleeps 3
  • 2 Twin Bed(s)

View all photos for Single Room Standard

Premium bedding, pillowtop beds, minibar, in-room safe

Single Room Standard

  • Sleeps 2
  • 1 Twin Bed(s)

View all photos for Triple Room Standard

Premium bedding, pillowtop beds, minibar, in-room safe

Triple Room Standard

  • Sleeps 4
  • 3 Twin Bed(s) OR 1 Full Bed(s) and 1 Twin Bed(s)

Similar properties

Exterior

ibis Puerto Montt

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
4.1 out of 5, Very Good, (476)
The price is $84
per night
$84 total
includes taxes & fees
Feb 22 - Feb 23
ibis Puerto Montt

About this property

Gran Hotel Vicente Costanera

3.5-star Puerto Montt hotel with 1 restaurants, connected to a shopping center
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area.
Gran Hotel Vicente Costanera offers 80 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 21-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Puerto Montt hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a 24-hour business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 97 square feet (9 square meters) include conference space. This Puerto Montt hotel also offers tour/ticket assistance, coffee/tea in a common area, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Gran Hotel Vicente Costanera is a smoke-free property.

Don Vicente - This brasserie serves breakfast and lunch. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Don Vicente

Things to do

  • Personal motorized watercraft

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • 97 square feet of conference space
  • Meeting rooms

Outdoors

  • In a provincial park
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: CLP 20000 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Gran Hotel Vicente
Gran Hotel Vicente Costanera
Gran Hotel Vicente Costanera Puerto Montt
Gran Vicente Costanera
Gran Vicente Costanera Puerto Montt
Hotel Gran Vicente Costanera
Hotel Vicente Costanera
Vicente Costanera
Gran Hotel Puerto Montt
Gran Vicente Costanera
Gran Hotel Vicente Costanera Hotel
Gran Hotel Vicente Costanera Puerto Montt
Gran Hotel Vicente Costanera Hotel Puerto Montt

Gran Hotel Vicente Costanera Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 16 out of 50 reviews
Rating 8 - Good. 19 out of 50 reviews
Rating 6 - Okay. 13 out of 50 reviews
Rating 4 - Poor. 2 out of 50 reviews
Rating 2 - Terrible. 0 out of 50 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Some aspects of the hotel are in disrepair (ie. door handles, one of the numbers for my room number was missing). The only real complaint I had, which I shared at reception and they received the feedback well, was that I placed the do not disturb sign on my door before leaving for an activity during the day; I had all my belongings spread over the room and I did not have the energy or time to put them away. While I was gone, the cleaning staff entered the room to clean. Nothing was missing, but it did feel like a boundary was not respected. Otherwise, the room was very comfortable. The breakfast buffet was delicious and had many options. And the staff I interacted with was quite friendly. I had a rental car and their private parking lot was safe.
Stayed 2 nights in Jul 2024

6/10 Okay

Maria

Stayed 2 nights in Jan 2024

4/10 Poor

scott, ramsey

Really cannot provide a valued rating here because I did not stay on their site for these dates. I had scheduled this hotel through Expedia, but made a mistake on the dates selected. As I was setting up a number of hotels for October trip, the Expedia site defaulted me back to September of which I did not catch before i booked the trip. Unfortuately the hotel stay was the next day. I tried to cancel, change, but was unable due to the timeframe. A note was sent through Expedia's support to the hotel, but they never responded. Since I did not stay with them and wanted to yet in October, I was just hoping some adjustment could be made. Thank you
Stayed 2 nights in Sep 2023

4/10 Poor

Julie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean. Bad smell
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Average pricy hotel in a convenient location
First and foremost not a bad hotel but nothing to rave about. I do feel it's pricy for what they offer. The hotel staff are incredibly kind and are willing to help make your stay better. They accommodated me when my original room was way too hot (hotel has no AC and this particular room had no air flow) and had no privacy (I could see into the hallway across the way). I just wish they told me in advance that the second room was a two single bed room vs a queen. I still would've taken it but imagine my shock when my boyfriend and I walked in to see two beds. The mall is about a 5 min walk which was convenient as my boyfriend forgot his deodorant so we did a little bit of shopping. Across the street from the hotel is the water front and there is a calming path to walk and sightsee. There is Wifi in the room not just the common areas which I feel is hard to find while traveling. Don't get me wrong I still couldn't catch up on my shows before bed but I was able to everything else I needed to do. What I didn't like - for the price I payed I excepted much nicer. I knew in advance that there is no AC but I didn't expect a room with no air (purely based on the location of the room). The second room had better air flow but I feel hotel rooms in general should have a vent system. I didn't like the feeling of opening the window on the 5th floor. The free breakfast is convenient but not the greatest spread but I guess that's a normal expectation even in the States.

6/10 Okay

Nathan, Miami, FL

Disliked: Staff & service, property conditions & facilities
An old hotel in a port city....adequate
The rooms are old, not updated at all, moldy smell in room, probable mold on the ceiling. Breakfast was served after we departed 715 AM, which we might have enjoyed earlier.....

6/10 Okay

Verified traveler

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
A little bit noisy at night, other than that, it's ok if they can have easier and detail explanation of how to use safety box.

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel in Puerto Montt
Very nice hotel, beautiful lobby, great breakfast. Free parking just around the corner in a secure lot. Our view out the window not so pleasant, would have been nice to be on the front or the side to have a water view as the hotel is just across the street from the water. Well located for walking and shopping. Easy drive to Puerrto Varus and the beach.

8/10 Good

Mike, Fredericton, NB Canada

Liked: Cleanliness, staff & service
Great location
Recommend getting the upgrade room for views preferably on the fifth floor. Staff overall were very friendly and helpful. Hotel is on the waterfront and centrally located. It's getting a little dingy but it's clean. Breakfast is included and it was really good.

6/10 Okay

lotho, melbourne

Liked: Cleanliness, staff & service
hotel vincente constanera puerto montt 30/12/11
the hotel is past its best just as is puerto montt. the hotel is fine, car parking is a bit of a challenge but ok once you work out where to go. a much better place to stay is puerto varas. while a tourist location the views ove rthe lake, ease of moving around, restaurants and other activities is much better.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Vanessa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Decadente.
O hotel precisa de reformas urgentemente. O banheiro apresenta fungos nas paredes. O colchão é velho, curvado e horrível. A cortina do quarto é transparente e não veda a claridade vinda da janela. Tarifa cara demais para um hotel tão decaido. A única coisa que salva é o café da manhã é a educação e simpatia dos funcionários.
Stayed 3 nights in Jan 2019

10/10 Excellent

Robinson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En resumen, en una sola palabra, excelente.
Muy bien, excelente atención, comodidad, muy buena ubicación.
Stayed 3 nights in Nov 2018

8/10 Good

Edgardo

Hotel clásico muy bien ubicado
Excelente ubicación, frente a la costanera y muy cerca del monumento "Frente al mar" una gigantesca estatua de dos enamorados Hotel clásico Excelente atención Buen Buffet de desayuno Con estacionamiento al costado del hotel habitaciones simples , pero cómodas
Stayed 1 night in Sep 2018

10/10 Excellent

Eloi Almiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento excelente
Sensacional. Todos os atendentes super atenciosos, café da manhã sensacional, com frutas, buffet continental, restaurante para refeições em horário super flexível e com atendimento impecável. Ótima relação custo-benefício.
Stayed 4 nights in Feb 2018

8/10 Good

JOSE D

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel céntrico
La localización es buena, pero tiene espacios de estacionamientos limitados. El personal es amable, a excepción de uno de los recepcionistas nocturnos.
Stayed 2 nights in Jan 2018

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen trato al pasajero.
Bien ubicado, limpio y de trato muy amable.
Stayed 1 night in Oct 2017

10/10 Excellent

Ivan alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien en general las personas muy bien paula mancilla de recepcion supo ayudarme en un inconveniente se agradece .
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel bien situé en plein centre ville
Bien préparer son voyage car Puerto Montt peut se révéler être une voie sans issue. La wi-fi dans la chambre était faible et décrochait par moments.