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Hotel Santa Fe

4.0 star property

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Photo gallery for Hotel Santa Fe

3 outdoor pools, open 7:00 AM to 9:00 PM, pool umbrellas
Lobby sitting area
Balcony
Porch
Beach/ocean view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Room service
  • 24/7 front desk
  • Spa

Explore the area

Map
Calle Del Morro S/N, Puerto Escondido, OAX, 71980
  • Zicatela Beach
    ‪5 min walk‬
  • Marinero Beach
    ‪6 min walk‬
  • Commercial Walkway
    ‪12 min walk‬
  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Full

Standard Full | In-room safe, desk, iron/ironing board, bed sheets

Standard Full

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, bed sheets

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | In-room safe, desk, iron/ironing board, bed sheets

Superior Suite

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King

Junior Suite King | In-room safe, desk, iron/ironing board, bed sheets

Junior Suite King

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room (Terrace Area)

Standard Room (Terrace Area) | In-room safe, desk, iron/ironing board, bed sheets

Standard Room (Terrace Area)

  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds | In-room safe, desk, iron/ironing board, bed sheets

Junior Suite, 2 Double Beds

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, iron/ironing board, bed sheets

Standard Room, 2 Double Beds

  • 322 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Family Room

Standard Family Room | In-room safe, desk, iron/ironing board, bed sheets

Standard Family Room

  • 322 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Double Room Standard

In-room safe, desk, iron/ironing board, bed sheets

Double Room Standard

  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room

In-room safe, desk, iron/ironing board, bed sheets

Single Room

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

In-room safe, desk, iron/ironing board, bed sheets

Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Double Suite Junior

In-room safe, desk, iron/ironing board, bed sheets

Double Suite Junior

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard

In-room safe, desk, iron/ironing board, bed sheets

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

In-room safe, desk, iron/ironing board, bed sheets

Suite Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room -6 Guests-

In-room safe, desk, iron/ironing board, bed sheets

Family Room -6 Guests-

  • Sleeps 6
  • 3 Double Beds

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About this property

Hotel Santa Fe

4-star Puerto Escondido hotel walkable to Zicatela Beach
Spend the day on Hotel Santa Fe's beach or relax by one of the hotel's 3 outdoor swimming pools.
Hotel Santa Fe offers 68 accommodations with safes and ceiling fans. Televisions come with satellite channels.

Bathrooms include showers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Hotel Santa Fe features 3 outdoor swimming pools and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

A business center is on site at this 4-star property. This beach hotel also offers spa services, a terrace, and gift shops/newsstands. Guests can use the outdoor pool at a partner property. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary covered self parking is available on site.

Hotel Santa Fe is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Onsite venue - family restaurant.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free covered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 305 for adults and USD 260 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 3 outdoor pools
  • Children's pool
  • Outdoor pool (guest access)

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • No elevator
  • Visual alarms in hallways

More

  • 2 buildings
  • 3 floors
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 21-inch TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 305 for adults and USD 260 for children
  • Airport shuttle fee: USD 350 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and window guards
Property Registration Number FHO811103EI6

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Hotel Santa Fe Puerto Escondido
Santa Fe Puerto Escondido
Hotel Santa Fe Hotel
Hotel Santa Fe Puerto Escondido
Hotel Santa Fe Hotel Puerto Escondido

Hotel Santa Fe Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 452 out of 839 reviews
Rating 8 - Good. 265 out of 839 reviews
Rating 6 - Okay. 65 out of 839 reviews
Rating 4 - Poor. 34 out of 839 reviews
Rating 2 - Terrible. 23 out of 839 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Lorena

Disliked: Staff & service, amenities, property conditions & facilities
Would NOT recommend. Has lots potential but it is an old hotel and it shows. I do not understand the high ratings.
Stayed 3 nights in Nov 2024

4/10 Poor

Kushank

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We stayed here as many, many different sites recommended it as a more luxurious option and we were wanting a hotel rather than an Airbnb. The hotel looks lovely and the architecture etc are all beautiful. That being said, it wasn’t what I would consider luxury — our first night, we smelled mold in our room and could see mold all over the ceiling / walls in the bathroom and I’m pretty sure in the AC unit as well. We asked for a new room the next day, which the staff quickly provided. However, the next room was not as nice as the first (and for the inconvenience, I would have hoped it would be). In the night, water began pooling on the floor of the bathroom seemingly from the toilet or under the tiles. The staff investigated the next day and said the issue was solved; it was not and we remained for the following days with water pooling at night on our bathroom floor, and likely coming from our toilet. It felt like the hotel perhaps used to be better maintained but the facilities have slipped quite a bit. The front desk staff were fine but not really all that helpful or hospitable. It’s more a 3-star hotel than anything else. That being said, if you’re wanting a quiet place to stay in a busy place, the it is on the ocean and the views are beautiful. It doesn’t seem to be the area that foreigners stay in — they appeared to be down in Brisas. That was ok with us, but we were looking for something more luxury / high end for the price we paid — it didn’t deliver.
Stayed 5 nights in Oct 2024

8/10 Good

John A, Portland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will say from the onset that this is a great hotel. Beautifully laid out and the staff was wonderful. It is at the end of the strip so it is just the right distance to avoid the disco music that plays until all hours of the morning. The staff is delightful and very kind. All of that being said... Upon our arrival there were 3 ladies behind the counter and the one who appeared to be in charge put us in room 32. It was late, we were tired and the room was suitable and we crashed. The next morning we awoke to realize that the room was situated in the "middle" of the complex. Our bath and shower was directly next to the staff break area which provided elevated voices from morning to dark. Every window and the balcony in the room opened onto a thoroughfare or walk way so that we had to keep all of the blinds closed 24 hours. The worst happened when we went to take a shower and a flood of sewer gas vented from the drains and filled the room to the point that we had to dress and hurry out to get air! When I politely went to the front desk to ask for another room and I offered to pay if there was a charge to upgrade. The lady in charge was not there but the other two very sheepishly apologized and immediately had us moved to a beautiful room on the second floor. The hotel was no where near full and from their sheepish reaction to my request, they were fully aware of the conditions in room 32 from the onset.
Stayed 14 nights in Oct 2024

10/10 Excellent

Dora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff very friendly, respectful and polite also the unit very clean they take care every thing and always have a smiling face for you thanks a lot Santa Fe staff
Stayed 5 nights in Oct 2024

8/10 Good

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Accommodation were great.
Stayed 2 nights in Oct 2024

4/10 Poor

Jesus

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was very rude and not helpful, the rooms were dirty and had a bad smell. Pictures are not accurate, the pools were nice and it is very close to the beach on the plus side.
Stayed 2 nights in Oct 2024

8/10 Good

Elijah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 3 nights in Sep 2024

6/10 Okay

Susana

Traveled with group, Traveled with family
Liked: Cleanliness
Slow service by the pool & maid service threw my extra blanket and clothes on the chair 6 out of 5 night I had to ask for shampoo & confused
Stayed 6 nights in Sep 2024

8/10 Good

hugo

Stayed 3 nights in Aug 2024

10/10 Excellent

RODRIGO

Stayed 4 nights in Aug 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 3 nights in Aug 2024

8/10 Good

Norma, Gardnerville

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food!!
Stayed 6 nights in Jul 2024

8/10 Good

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Es un gran lugar para hospedarse pero el Hotel nececista remodelación, se ve muy viejo en varias partes sobre todo en la zona de cuartos grandes o familias. La zona de alberca de parejas/ extranjeros está mucho mejor.
Stayed 4 nights in Aug 2024

10/10 Excellent

Zoila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Antonia

Stayed 1 night in May 2024

4/10 Poor

Alicia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I like the hotel but I will be honest. Cons: This was my first time here. There was a few things that I want to mention… as a property manager myself is hard for me no to see every detail here we go….the bathroom is very humid, the cold water is always hot until the morning you can have cold water. The water pressure is very bad in the shower. So if you want to take a cold shower during the day or night that’s impossible. There are ants around the toilet all night long, so before you use the toilet make sure there are no ants inside toilet or at the base. The bathroom door has no lock. The AC works but very slow it takes hours to make the room cooler and it needs a fan to be used along with AC to get a little relief. The beds are hard and bouncy. Restaurant chocolate cake is dry, not sweet enough, it doesn’t taste like chocolate at all. Pros: Rooms are big, Clean, has 2 pools, Tv service is good, it has sky cable, a lot of towels, nice gated parking, restaurant fish tacos great! But ask for corn tortillas tacos because they usually served them with flour tortillas unless you ask. The ice cream is good. French fries are good too! The customer service in general is excellent, very friendly employees and they let me check in 2 hours before the regular check in time at 3pm and they let me enjoy the hotel property before the check in time. which I appreciate. I hope you pay attention to this comment to improve your service. Thank you.
Stayed 1 night in Jul 2024

4/10 Poor

gregorio ivan, san jose

Disliked: Cleanliness, property conditions & facilities
The hotel is old, lost power and it just feels filthy
Stayed 5 nights in Jul 2024

10/10 Excellent

Monica P.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING !!! I highly recommend it , hammock in the room is a magical touch of paradise, everyone is happy and polite
Stayed 5 nights in Jul 2024

10/10 Excellent

Carlos

There was filming on the property being done for 2 days that we were there and we couldn’t make any noise. I think if any hotel has something going on they should discount or let us know ahead of time. We are there to enjoy our vacation and not to be told to be quiet cause a production company is there filming a movie.
Stayed 5 nights in Jul 2024

8/10 Good

Katherine

Traveled with family
Family friendly, quiet and conveniently located.
The staff did not speak English and there really wasn’t a concierge desk so we did not deal with the front desk other than for towels. They do not hire a cab for you. Pool closes too early but they let us stay in for longer which was nice. The restaurant is well situated with a view of the ocean. Our room had air- conditioning though the first couple of days I smelled mold because the area is so humid. The best part of the hotel is its location which is the furthest away from the loud and boisterous night life on that strip.
Stayed 3 nights in Jun 2024

10/10 Excellent

HECTOR

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Near many restaurants shoos and beaches. Very easy to grab a cab right outside.
Stayed 5 nights in Jun 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite hotel in Porto Escondido. Understated luxury.
Stayed 5 nights in Jun 2024

10/10 Excellent

Maribel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely come back!
Stayed 3 nights in Jun 2024

10/10 Excellent

Paolo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly imperfect
This is one of the most beautiful little hotels I’ve ever stayed at. I will definitely be back! It’s not perfect, maybe even far from it, but the charm and the wonderful staff and the beautiful architecture make it perfect in my eyes. We did stay in the junior suite that overlooks the pool, I would specifically request the same room again. I think there are two junior sweets, one superior suite, and the rest of the rooms are similar, but we enjoyed the extra space and great view. We actually had our trip split to stay another hotel but after one night at the other place, I called and booked our last three days back at Santa Fe. We got the other junior suite to the north side of the pool and didn’t like it as much, but it was still nice. We spent our last day just hanging out in the pool anyway, and that was lovely. The restaurant is delicious and the service was wonderful.
Stayed 2 nights in Apr 2024