Hard Rock Hotel Riviera Maya - All Inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

• All buffet and à la carte meals, snacks, and beverages included
• 24-hour room service
• Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

• Kayaking
• Snorkeling

• Climbing wall
• Fitness facilities
• Tennis
• Tennis lessons
• Volleyball

• Aerobics
• Bartending
• Cooking
• Dancing
• Language
• Pilates
• Water fitness
• Yoga

Entertainment

• Onsite entertainment and activities
• Access to onsite nightclubs
• Onsite live performances
• Theme parties

Not included

• Motorized water sports
• Scuba-diving excursions
• Scuba-diving lessons
• Childcare
• Spa/beauty facilities and services
• Activities and services offered by independent operators
• Offsite tours
• Transportation to offsite activities

• Kayaking included
• Access to onsite nightclubs included
• 24-hour room service
• Buffet-style meals included
• A la carte dining included
• Fitness facilities included
• Tennis included
• Water fitness classes/lessons included
• Volleyball included
• Childcare not included
• Scuba diving excursions not included
• Motorized water sports not included
• All available beverages included
• Climbing wall included
• Spa/beauty facilities and services not included
• Activities/services from independent operators not included
• Transportation to offsite activities not included
• Offsite tours not included
• Scuba diving lessons not included
• Yoga classes/lessons included
• Pilates classes/lessons included
• Aerobics classes/lessons included
• Dancing classes/lessons included
• Language classes/lessons included
• Onsite entertainment and activities included
• Bartending classes/lessons included
• Gratuities included
• Cooking classes/lessons included
• Additional gratuities accepted
• All meals included
• Surcharge for bottled wine
• Tennis lessons included
• Meals and drinks at companion properties included
• All non-motorized water sports included
• Onsite live performances included
• All land sports and fitness activities and facilities are included
• Theme parties included
• Snorkeling included

Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 9 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite self parking and valet parking are complimentary.

Hard Rock Hotel Riviera Maya - All Inclusive has designated areas for smoking.

• Express check-in
• Number of outdoor pools - 2
• Number of spa tubs - 1
• Elevator
• Fitness facilities
• 24-hour front desk
• Business center
• Porter/bellhop
• Express check-out
• Free self parking
• Dry cleaning/laundry service
• Free valet parking
• Computer station
• Food and water bowls
• On private beach
• Conference space size (meters) - 8159
• Terrace
• Luggage storage
• Hair salon
• ATM/banking
• Concierge services
• Gift shops or newsstand
• Conference center
• Snack bar/deli
• Shopping on site
• Designated smoking areas
• Outdoor tennis courts - 2
• Airport transportation
• Total number of rooms - 1264
• Number of floors - 3
• Number of buildings/towers - 9
• Airport transportation (surcharge)
• Tennis on site
• Golf lessons with a pro
• Clubhouse
• Coffee/tea in common areas
• Designated smoking areas (fines apply)
• Number of bars/lounges - 7
• Number of poolside bars - 1
• Full-service spa
• Number of swim-up bars - 1
• Beach umbrellas
• Conference space
• Spa treatment room(s)
• Billiards or pool table
• Grocery/convenience store
• Meeting rooms
• Tours/ticket assistance
• Year Built - 2013
• Steam room
• Free WiFi
• Sauna
• Babysitting or childcare (surcharge)
• Number of coffee shops/cafes - 2
• Children's club (free)
• Nightclub
• Supervised childcare/activities (surcharge)
• Children's pool
• Spa services on site
• Number of restaurants - 9
• Conference space size (feet) - 87823
• Beach towels
• Television in common areas
• Wedding services
• Golf cart
• Golf clubs (equipment)
• Garden
• Multilingual staff

• On private beach
• Number of outdoor pools - 2
• Children's pool
• Free WiFi
• Outdoor tennis courts - 2
• Children's club (free)
• Grocery/convenience store
• Snack bar/deli
• Babysitting or childcare (surcharge)
• Arcade/game room
• Miniature golf on site

Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

• Air conditioning
• Television
• Coffee/tea maker
• Daily housekeeping
• Phone
• Private bathroom
• Bathrobes
• Free toiletries
• Hair dryer
• Iron/ironing board
• Jetted bathtub
• Balcony
• Room service (24 hours)
• Designer toiletries
• Premium bedding
• Separate sitting area
• Free bottled water
• Premium TV channels
• Access via exterior corridors
• Blackout drapes/curtains
• Slippers
• Separate bathtub and shower
• In-room safe (laptop compatible)
• Satellite TV service
• Flat-panel TV
• Free WiFi
• TV size measurement: inch
• Rainfall showerhead
• Connecting/adjoining rooms available
• Rollaway/extra beds (free)
• Towels provided
• Bedsheets provided
• Number of bathrooms - 1
• Wardrobe or closet

Free self parking , Free valet parking

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

• Number of treatment rooms 50
• Outdoor treatment areas
• Couples treatment rooms
• Massages on beach
• Manicures and pedicures
• Body treatments
• Body wraps
• Facial treatments
• Body scrubs
• Aromatherapy treatments
• Hydrotherapy treatments
• Hot stone massage
• Deep tissue massage
• Sauna in spa
• Spa tub in spa
• Steam room in spa
• Minimum age to access spa is 16
• Reflexology
• Sports massage
• Detoxification wrap
• Hot springs/mineral springs in spa
• Massages

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

• Wheelchair-accessible on-site restaurant
• Handrails in stairways
• Wheelchair accessible parking
• Wheelchair-accessible concierge desk
• Wheelchairs available on site
• Wheelchair-accessible path to elevator
• Well-lit path to entrance
• Wheelchair-accessible registration desk
• Wheelchair-accessible spa
• Wheelchair accessible (may have limitations)
• Wheelchair-accessible meeting spaces/business center

A private beach and 2 outdoor tennis courts are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

• Miniature golf on site
• Ecotours nearby
• Golfing nearby
• Snorkeling nearby
• Basketball on site
• Hiking/biking trails nearby
• Volleyball on site
• Golf lessons available nearby
• Kayaking on site
• Scuba diving nearby