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Hotel Isabel

3.0 star property

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Photo gallery for Hotel Isabel

Bar (on property)
In-room safe, blackout drapes, iron/ironing board, free WiFi
Exterior detail
Business center
Hallway

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • Breakfast available
  • Parking included
  • Room service

Explore the area

Map
5 PONIENTE 125 COL. CENTRO, Puebla, PUE, 72000
  • Zócalo de Puebla
    ‪3 min walk‬
  • Puebla Cathedral
    ‪4 min walk‬
  • Puebla Convention Center
    ‪14 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪43 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed, Courtyard View

Standard Double Room, 1 Double Bed, Courtyard View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Double Room, 1 Double Bed, Courtyard View

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 2 Double Beds, Courtyard View

Standard Double Room, 2 Double Beds, Courtyard View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, Courtyard View

  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Courtyard View

Superior Room, 1 King Bed, Courtyard View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Courtyard View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Courtyard View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 2 Double Beds, Courtyard View

  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Isabel

3-star hotel in Puebla Historic Center
This smoke-free hotel features a fitness center, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free valet parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Hotel Isabel offers 44 air-conditioned accommodations with safes and complimentary bottled water. 47-inch flat-screen televisions come with satellite channels.

Bathrooms include complimentary toiletries and hair dryers. This Puebla hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center.
The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and a meeting room.

Wireless Internet access is complimentary. This family-friendly hotel also offers a fitness center, a terrace, and an arcade/game room. Onsite self parking and valet parking are complimentary.

Hotel Isabel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8:30 AM and 11:00 AM.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 8:30 AM to 11:00 AM for a fee: MXN 170 for adults and MXN 150 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Foosball table
  • Gym
  • Table tennis

Family friendly

  • Arcade/game room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 170 for adults and MXN 150 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Hotel Isabel Puebla
Hotel Hotel Isabel Puebla
Puebla Hotel Isabel Hotel
Hotel Hotel Isabel
Isabel Puebla
Isabel
Hotel Isabel Hotel
Hotel Isabel Puebla
Hotel Isabel Hotel Puebla

Hotel Isabel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 542 out of 853 reviews
Rating 8 - Good. 218 out of 853 reviews
Rating 6 - Okay. 51 out of 853 reviews
Rating 4 - Poor. 18 out of 853 reviews
Rating 2 - Terrible. 24 out of 853 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nais
Stayed 3 nights in Jan 2025

10/10 Excellent

Michael

Stayed 5 nights in Jan 2025

10/10 Excellent

Jose Molina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Puebla.
Stayed 1 night in Jan 2025

6/10 Okay

Kemper

Liked: Cleanliness, staff & service, room comfort

Great place but noisy which is a biggie

Great location. Rooms are nice and modern. Stylish. But, there are negatives. The shower leaked water all over the floor and the knob to start it was placed such that the shower would spray you because you had to get in front of it to turn it on. The desk had no outlet for power. The tv did not work. The safe had no instructions and the staff gave me the wrong instruction in person so I ended up having to look on the Internet for instruction. They gave me a room that the maid was still in at first and she wouldn’t even answer the door to tell me when she was going to be done so I gave up waiting. But WORST is the noise. I had a room with a door directly off the lobby and they play loud music all day that echoes in the atrium and into your room. It’s pleasant music but loud. And there is all kinds of activity early in the morning that wakes you. Finally, they put this rubber mattress cover on the mattress that is hot and noisy. I took it off the bed in the middle of the first night. I’d stay here again but definitely not in a room off the atrium. Everyone was pleasant.
Stayed 5 nights in Jan 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 minute walk to Zocalo. Lots of shops and restaurants nearby. Room was located on the back of hotel away from the street. No window, just a door window facing courtyard. Small room but very clean. No lotion or wash cloths. No iron or iron board. King size bed was firm but comfortable. Pillows were ok. Definitely would stay here again!
Stayed 4 nights in Dec 2024

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, near the city central a lot of places to vist
Stayed 2 nights in Jan 2025

10/10 Excellent

vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close by.
Stayed 2 nights in Jan 2025

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean. Easy to find and parking was available (which is a big deal in Puebla). The staff was amazing!!
Stayed 1 night in Jan 2025

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Daniel

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Vanessa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicacion y precio
Stayed 1 night in Dec 2024

10/10 Excellent

Roberto

Liked: Cleanliness, property conditions & facilities
Is near to every thing
Stayed 2 nights in Dec 2024

8/10 Good

Bridgette

Stayed 1 night in Nov 2024

10/10 Excellent

Josefina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience and service received was great!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before and enjoyed my stay.
Stayed 1 night in Dec 2024

8/10 Good

Carlos Salazar

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Dec 2024

8/10 Good

Hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

alvaro

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Jeff

Stayed 2 nights in Oct 2024

10/10 Excellent

Silvia

Stayed 1 night in Oct 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Very good option
Stayed 2 nights in Oct 2024

6/10 Okay

Maria

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Oct 2024

8/10 Good

randy

Traveled with group
Liked: Cleanliness, staff & service, amenities
an old but completely renovated And charming hotel in the old section of Puebla . The location was fantastic only a block from the Zocalo. The restaurant food was decent. The downside was that the king beds are in rooms that are only slightly larger than the bed itself and have no windows.
Stayed 4 nights in Oct 2024