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Collection O Hotel Del Portal, Puebla

3.5 star property

Choose dates to view prices

Photo gallery for Collection O Hotel Del Portal, Puebla

Standard With View | In-room safe, desk, soundproofing, iron/ironing board
Reception
Lobby sitting area
In-room safe, desk, soundproofing, iron/ironing board
Balcony

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000
  • Zócalo de Puebla
    ‪1 min walk‬
  • Palafoxiana Library
    ‪4 min walk‬
  • El Parian Market
    ‪5 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪40 min drive‬

Room options

View all photos for Superior With View

In-room safe, desk, soundproofing, iron/ironing board

Superior With View

10.0 out of 10
Exceptional
(1 review)
  • 110 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior

In-room safe, desk, soundproofing, iron/ironing board

Superior

8.0 out of 10
Very good
(1 review)
  • 110 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Two Beds

Standard Two Beds | In-room safe, desk, soundproofing, iron/ironing board

Standard Two Beds

7.4 out of 10
Good
(3 reviews)
  • 110 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Three beds

In-room safe, desk, soundproofing, iron/ironing board

Standard Three beds

8.0 out of 10
Very good
(1 review)
  • 110 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard With View

In-room safe, desk, soundproofing, iron/ironing board

Standard With View

  • 110 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Two Single Beds

In-room safe, desk, soundproofing, iron/ironing board

Standard Two Single Beds

8.0 out of 10
Very good
(4 reviews)
  • 110 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple

In-room safe, desk, soundproofing, iron/ironing board

Standard Triple

8.0 out of 10
Very good
(1 review)
  • 110 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

In-room safe, desk, soundproofing, iron/ironing board

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 132 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Standard

In-room safe, desk, soundproofing, iron/ironing board

Standard

8.4 out of 10
Very good
(5 reviews)
  • 110 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Two Beds With View

In-room safe, desk, soundproofing, iron/ironing board

Standard Two Beds With View

  • 110 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Two Single Beds With View

In-room safe, desk, soundproofing, iron/ironing board

Standard Two Single Beds With View

  • 110 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room Standard

In-room safe, desk, soundproofing, iron/ironing board

Quadruple Room Standard

  • Sleeps 4

View all photos for Double Room Standard

In-room safe, desk, soundproofing, iron/ironing board

Double Room Standard

  • Sleeps 2

View all photos for Single Room Standard

In-room safe, desk, soundproofing, iron/ironing board

Single Room Standard

  • Sleeps 1

View all photos for Triple Room Standard

In-room safe, desk, soundproofing, iron/ironing board

Triple Room Standard

  • Sleeps 3

View all photos for Quadruple Room Standard

In-room safe, desk, soundproofing, iron/ironing board

Quadruple Room Standard

  • Sleeps 4

View all photos for Triple Room Standard

In-room safe, desk, soundproofing, iron/ironing board

Triple Room Standard

  • Sleeps 3

View all photos for Double Room Standard

In-room safe, desk, soundproofing, iron/ironing board

Double Room Standard

  • Sleeps 2

View all photos for Single Room Standard

In-room safe, desk, soundproofing, iron/ironing board

Single Room Standard

  • Sleeps 1

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About this property

Collection O Hotel Del Portal, Puebla

3.5-star hotel in Puebla Historic Center
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Collection O Hotel Del Portal, Puebla offers 90 accommodations with laptop-compatible safes and complimentary toiletries. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. This Colonial hotel also offers a terrace, a vending machine, and tour/ticket assistance.

Collection O Hotel Del Portal, Puebla is a smoke-free property.

LA NOGADA - This family restaurant specializes in Mexican cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MXN 120 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LA NOGADA

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1700
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: MXN 120 per night (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

There is limited hot water on site
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel del Portal
Hotel del Portal Puebla
Collection O Portal, Puebla
Collection O Hotel Del Portal
Collection O Hotel Del Portal Puebla
Collection O Hotel Del Portal, Puebla Hotel
Collection O Hotel Del Portal, Puebla Puebla
Collection O Hotel Del Portal, Puebla Hotel Puebla

Collection O Hotel Del Portal, Puebla Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 292 out of 762 reviews
Rating 8 - Good. 248 out of 762 reviews
Rating 6 - Okay. 113 out of 762 reviews
Rating 4 - Poor. 58 out of 762 reviews
Rating 2 - Terrible. 51 out of 762 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alma

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place is amazingthanks to all the staff very friendly 💕
Stayed 3 nights in Oct 2024

10/10 Excellent

JUAN

Stayed 2 nights in Oct 2024

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Nov 2024

10/10 Excellent

Alma

Liked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

Gloria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love the area is really good
Stayed 2 nights in Oct 2024

8/10 Good

Juana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful hotel with excellent staff service, but I didn’t like the smell of the sink in the bathroom.
Stayed 2 nights in Oct 2024

4/10 Poor

Kazuhiko

Disliked: Staff & service
Asked to pay parking fee. Could not open the room 3 times.
Stayed 1 night in Sep 2024

4/10 Poor

Magdalena

Traveled with family
Too much noise from the street and no internet I asked about changing the room but they didn’t
Stayed 4 nights in Sep 2024

10/10 Excellent

gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colonial place
Stayed 4 nights in Sep 2024

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, property conditions & facilities
Conbinien location
Stayed 1 night in Sep 2024

8/10 Good

Madelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near everything
Stayed 2 nights in Aug 2024

8/10 Good

ABAD

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
La falta de aire acondicionado causa un poco de incomodidad.
Stayed 1 night in Aug 2024

2/10 Terrible

Jose Mario

Disliked: Cleanliness, staff & service, property conditions & facilities
We didn't guet what we pay special the breakfast and the the people in the desk very very rud we want aur mone ba
Stayed 4 nights in Jul 2024

2/10 Terrible

Ismael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place dirty, grease smells from the restaurant going in to you roomWhere do you connect your phone or some device to the light? It's not safe. It has holes. The hand sink doesn't work. The bathroom doesn't run in water. The previous guests left clothes with a bad smell and they didn't take them out the day we arrived. There's no air conditioning and it has a 15 cm fan for a room they gave me the room they wanted, not the one they had to give me, 5x3 meters for a family of 4 where you can't move, only the suitcases filled the space to move
Stayed 5 nights in Jul 2024

10/10 Excellent

Diana, Midland

Stayed 1 night in Jul 2024

8/10 Good

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jul 2024

4/10 Poor

Daniel, Hillsborough

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel should be two stars. The rooms are not good.
Stayed 3 nights in Jun 2024

4/10 Poor

Gerry

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
There is a reason for very few photos on their website and on Expedia's website. All the rooms are tiny with the most tiny room being the bathroom. I paid for an upgrade or "superior" room which had no upgrades that I could see. There is very little special about the area surrounding Zocalo Puebla. Area restaurants are overpriced because they believe tourists are ignorant and will pay it.
Stayed 2 nights in Jun 2024

6/10 Okay

Rodrigo

Stayed 1 night in May 2024

10/10 Excellent

Cesar, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!
Stayed 2 nights in May 2024

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.
Stayed 3 nights in May 2024

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, would stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Andy

Liked: Cleanliness, staff & service, room comfort
Hotel in the busy centre of a Puebla
Fabulous location . Room was ok not much natural night so bit gloomy . Excellent value though and the lobby was nice and busy creating a good atmosphere .
Stayed 2 nights in Mar 2024

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024