Lets see no remote for the TV, called and asked for one never called back or came to give us one, had 3 pets they put us on the second floor. Was towing a vehicle behind mine and was told there would be plenty of parking to slide my vehicles i. Without having to unhook them. We did find parking closest to the entrance to our second room door, up two flights of stairs, i have back problems not fun running up and down the stairs numerous times. Called down at the desk and asked if we could have a late checkout due to we arrived to our room at 230 am, was told ues you can, come regular checkout time i get a knock on the door, asking if we are stsying. I said we contacted the desk last night about the late checkout, lady said ok. 15 minutes later got a knock on the door and it was opening from the outside. It was rhe cleaning person, knocked 2 times and entered my room before i got to the door.soon after that a man came and said that we needed to vacate the room now