2/10 Terrible
Anthony
Jun 23, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Major Decline – Disrespectful Guests, Poor Service
We’ve been loyal guests of Hyatt Place Traverse Mountain for years, but unfortunately, this recent stay made it clear we won’t be returning. The property has seen a noticeable decline in both service and overall quality.
We booked a 3-night stay with a fully trained service animal. I proactively offered to provide documentation at check-in, but was told it wasn’t necessary. Despite this, we were charged a “pet cleaning fee” after checkout—something that not only violates ADA guidelines but was entirely unwarranted. Our service dog was quiet, clean, and caused no disruption or damage.
The noise throughout the hotel was relentless. Guests were loud at all hours—kids running through the halls, stomping, doors constantly slamming, and shouting around the hotel and pool late into the night and early mornings. Even with earplugs, we were woken up repeatedly. When we raised the issue with staff, we were told there was nothing they could do. Max of 4 hours of sleep per night.
Water pressure in the shower was very poor and the water never got better than a warm temp. Housekeeping skipped our room entirely on 2nd day when we were gone by 9:30am with the “Do Not Disturb” removed from door. When we returned at 10pm the room didn't get touched.
This hotel used to offer reliability and comfort. Sadly, it now feels neglected, noisy, and poorly managed. At $200+ per night, there are far better options in the area. This was one of the most disappointing hotel stays we’ve ever experienced.
Anthony
Stayed 3 nights in Jun 2025