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Neptune, an Ash Hotel

3.5 star property

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Property entrance
The Gang Room, Two Queen Beds | Premium bedding, pillowtop beds, minibar, individually decorated
Staircase
2 bars/lounges, karaoke bar, cocktail bar
2 bars/lounges, karaoke bar, cocktail bar

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
122 Fountain Street, Providence, RI, 02903
  • Amica Mutual Pavilion
    ‪1 min walk‬
  • Rhode Island Convention Center
    ‪2 min walk‬
  • Brown University
    ‪19 min walk‬
  • Providence, RI (PVD-T.F. Green)
    ‪14 min drive‬

Room options

View all photos for The Mates Room, One Queen Bed

The Mates Room, One Queen Bed | Premium bedding, pillowtop beds, minibar, individually decorated

The Mates Room, One Queen Bed

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Patron Double Room, 1 Double Bed

Premium bedding, pillowtop beds, minibar, individually decorated

The Patron Double Room, 1 Double Bed

8.6 out of 10
Excellent
(29 reviews)
  • 247 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for The Guardian Suite, One King Bed

The Guardian Suite, One King Bed | Premium bedding, pillowtop beds, minibar, individually decorated

The Guardian Suite, One King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Four Bunk Beds (The Classmates Room)

Four Bunk Beds (The Classmates Room) | Premium bedding, pillowtop beds, minibar, individually decorated

Four Bunk Beds (The Classmates Room)

8.0 out of 10
Very good
(1 review)
  • 301 sq ft
  • Sleeps 4
  • 4 Twin Bunk Beds

View all photos for The King Room, One King Bed

The King Room, One King Bed | Premium bedding, pillowtop beds, minibar, individually decorated

The King Room, One King Bed

9.4 out of 10
Exceptional
(15 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bunk Beds (The Kin Room)

Two Bunk Beds (The Kin Room) | Premium bedding, pillowtop beds, minibar, individually decorated

Two Bunk Beds (The Kin Room)

8.2 out of 10
Very good
(10 reviews)
  • 248 sq ft
  • Sleeps 2
  • 2 Twin Bunk Beds

View all photos for The Gang Room, Two Queen Beds

The Gang Room, Two Queen Beds | Premium bedding, pillowtop beds, minibar, individually decorated

The Gang Room, Two Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Neptune, an Ash Hotel

3.5-star hotel in Downtown Providence
Along with 2 bars/lounges, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and ATM/banking services.
Neptune, an Ash Hotel offers 52 air-conditioned accommodations with minibars and designer toiletries. These individually decorated and furnished accommodations include desks. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This Providence hotel also offers multilingual staff, concierge services, and an ATM.

Neptune, an Ash Hotel is a smoke-free property.

Local cuisine breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
The Dean Bar - Onsite cocktail bar.
The Boombox - Onsite karaoke bar. Open select days.
Bolt Coffee - Onsite coffee shop. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (USD 38.75 per night)
  • Limited onsite parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 6 to 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bolt Coffee
  • The Boombox
  • The Dean Bar

Things to do

  • Bicycle storage

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately USD 6 to 20 per person
  • Nearby parking fee: USD 38.75 per night(2 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dean Hotel Providence
Dean Hotel
Dean Providence
The Dean Hotel
The Dean Hotel, An Ash
The Dean Hotel, an Ash Hotel Hotel
The Dean Hotel, an Ash Hotel Providence
The Dean Hotel, an Ash Hotel Hotel Providence

Neptune, an Ash Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 483 out of 1015 reviews
Rating 8 - Good. 275 out of 1015 reviews
Rating 6 - Okay. 135 out of 1015 reviews
Rating 4 - Poor. 81 out of 1015 reviews
Rating 2 - Terrible. 41 out of 1015 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Catherine

Disliked: Staff & service, amenities, property conditions & facilities
Looked much more like a boutique hotel online than it actually was. The elevator was difficult to use and did not feel safe. Staff was not interested in friendliness, very matter of fact in their interactions. Rugs in the hallways were ripped and gross.
Stayed 1 night in Apr 2025

6/10 Okay

Cheryl

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
it was fine. no frills no service. even the coffee bar was closed. room was very simple but clean.
Stayed 1 night in Apr 2025

8/10 Good

Samantha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neat place but thin walls

The building is old but has a nostalgic feeling to it. The walls are thin... got to hear the neighbors through the night, and early morning as well as the pipes making noise when you use the hot water. But the bed was comfy :)
Stayed 1 night in Apr 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a fun and unique hotel experience. Definitely recommend. Will stay here again if I'm back in the area.
Stayed 1 night in Apr 2025

8/10 Good

Eric Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

Glen

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel doesn't care anymore.

Got conned into paying $117 for parking, despite having stayed her before and paying $38 for overnight parking. Receptionist did not care and would not provide contact information for a manager. They also no longer have water in the room, nor did they give us the drinks vouchers thatI'm supposed to get from hotels.com. All in all this hotel has gone really downhill and they just don't seem to care.
Stayed 1 night in Apr 2025

4/10 Poor

Tracey

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everyone was nice and super helpful. room was clean and very cool.
Stayed 1 night in Mar 2025

10/10 Excellent

Crystal

Retro Vibes

A perfect date night escape for the night! The retro vibe and the two bar options are perfect! Go to a nice dinner in the City then perfect night cap and walk upstairs. The retro elevator was fun to experience! Would stay again!
Stayed 1 night in Apr 2025

10/10 Excellent

scott, Warwick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool boutique hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Elisha

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very cool historical building. Little tight to navigate but overall good stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Monica

Stayed 1 night in Apr 2025

10/10 Excellent

Daisy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was cozy and cute but it was clean. Helpful staff.
Stayed 1 night in Apr 2025

4/10 Poor

Louise

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No heat in first room which they didn’t apologize for. The vintage elevator is interesting but it takes a good deal of strength and maneuvering to avoid getting your hands jammed in the cage door which won’t stay open. Staff are barely there.no amenities like fridge, microwave, ice, coffee or hot water.
Stayed 2 nights in Mar 2025

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Unique atmosphere
Stayed 3 nights in Mar 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spooky little hotel

Was able to book this hotel at the last minute when delayed flights changed our plans. Very cool hotel with a slightly haunted vibe. Slept like a baby, very minimalist hotel and could hear all of the March “Madness” outside but the bed was very comfy. We were so tired we could ignore the painting of the creepy man next to the bed and by day two the exhaustion set in and we decided to take the spooky lift. It’s in walking distance of many restaurants and universities. I would definitely stay again.
Outside view with an Irish pub on the corner
Next to the bed…where we slept
This gentleman gave me quite the fright walking through the lobby
The lift
Stayed 1 night in Mar 2025

2/10 Terrible

FATIHA

Disliked: Amenities
noisy , dirty no cleaning
Stayed 2 nights in Mar 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

laurie

Liked: Cleanliness, staff & service
the heat in our room didn't work, they offered us a space heater but we were not comfortable leaving that on all night. there is no mini fridge or phone in the room, the shower is very tiny and in a corner and the shower curtain blows in as you are showering. I feel as if this hotel has big potential but isnt' there quite yet.
Stayed 1 night in Mar 2025

8/10 Good

Diana

Stayed 1 night in Jan 2025

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We liked the location and charm
Stayed 3 nights in Mar 2025

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Peter

Stayed 3 nights in Mar 2025