2/10 Terrible
rachel
Traveled with family
Jan 30, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not allowed to check in due to my skin color. The staff there made up a fake incidental fee that is not mentioned in the policy or welcome letter when I booked with Expedia I reached out to customer service for extended stay. They also confirmed that was not a part of their policy, I was told to go load money on my card by your front desk clerk and then when I got back, she still denied check in and i was kicked off of the property by threatening me with police. I was bullied by your staff lost hundreds of dollars and had to stay at another hotel that was absolutely horrible but thank Goodness because if not, I would have been outside in the cold freezing because your staff decided they just did not want to service me for no reason. The staff also made up a fake lobby, closing time of which didn’t matter because I came back from an ATM at which should have gave me enough time to complete my check-in. I’m just in shock. I was in fear for my life and my freedom. Your staff used their white privilege in order to make me feel as small as possible. i never cried so much
rachel
Stayed 1 night in Jan 2025