Concierge services, dry cleaning, and laundry facilities are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and tour/ticket assistance are onsite.
Hotel Casa Real offers 29 air-conditioned accommodations with complimentary toiletries. This Poza Rica hotel provides complimentary wireless Internet access.
Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.
Hotel Casa Real features tour/ticket assistance, concierge services, and laundry facilities. Wireless Internet access is complimentary. Complimentary self parking is available on site.
Hotel Casa Real is a smoke-free property.
Languages
Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Family friendly
Laundry facilities
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Accessibility
No elevator
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Private bathroom
Shower
Towels provided
More
Air conditioning
Free local calls
Iron/ironing board on request
Phone
Policies
Check-in
Check-in start time: 1:00 PM; Check-in end time: 5:00 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of MXN 100 per pet, per day, plus a deposit of MXN 500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Pet deposit: MXN 500 per stay
Pet fee: MXN 100 per pet, per day
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
Property is also known as
Hotel Casa Real Poza Rica
Casa Real Poza Rica
Hotel Casa Real Hotel
Hotel Casa Real Poza Rica
Hotel Casa Real Hotel Poza Rica
Hotel Casa Real Reviews
Reviews
5.8
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 2 out of 19 reviews" "
10 - Excellent
2
Rating 8 - Good. 5 out of 19 reviews" "
8 - Good
5
Rating 6 - Okay. 4 out of 19 reviews" "
6 - Okay
4
Rating 4 - Poor. 4 out of 19 reviews" "
4 - Poor
4
Rating 2 - Terrible. 4 out of 19 reviews" "
2 - Terrible
4
5.8/10
Cleanliness
6.4/10
Staff & service
5.0/10
Amenities
6.0/10
Property conditions & facilities
5.0/10
Eco-friendliness
Reviews
6/10 Okay
Verified traveler
Jul 25, 2017
Fine place for one night sleep
It was okay. The neighborhood was not the best... by far. You cannot walk outside once light has thinned down but, we used it only to sleep. We had to stop over in the town so, it was fine. Inside, the rooms and dinning rooms were very good though.
1. No mencionan que están ubicados en medio de una calle del mercado
2. La sabanas de ambas camas en una habitación doble estaban sucias, y tenían unos animalitos chiquitos
3. Te cobran una depósito extra por UNA 3ra TOALLA a pesar que hayas pagado hospedaje para 3 personas
4. No hicieron bien el check inn y estuvieron tocando la puerta de mi habitación muy insistente mente después de que me fui a descansar, y todo para una firma que se les olvidó pedirme, ademas en una ocasión una mujer del personal me abrió la puerta sin tocar
5. En la noche cierran el portón del estacionamiento, y para que te abran tienes que llamarles al cel y en mi caso tardaron hasta 30 minutos en abrirme
6. El internet es un problema no hay señal en las habitaciones, mi cel solo tenía señal en recepción
7. Me dieron el control de la TV sin pilas (otra vuelta a la recepcion) y la pantalla solo tiene canales locales
8. En el baño solo hay papel y jaboncito rosavenus
9. Los climas son de ventana y hacen un ruido espantoso
10. Me quedé dos noches y tres días y munca hicieron “servicio ” en la habitación.
11. “OJO” Se eleva el precio al doble en los días de cumbre Tajin
12. Para todo esto? Les recomiendo que es mucho mejor acampar:
Sufres de la misma incomodidad pero sin pagar tanto.
JAMAS ME ABRIERON LA PUERTA DEL HOTEL, LES MARQUE POR TELÉFONO, TOQUE EL TIMBRE, NEFASTO HOTEL!!!
QUE ATIENDAN SU NEGOCIO, SINO MEJOR QUE LO DEJEN...
EXPEDIA: CONSIDERO QUE NO LO RECOMIENDES...
Esta cerca del mercado y a tres cuadras del centro
Normal sin contratiempos, cerca del mercado para poder desayunar, comer o cenar si es que no quieren consumir en el hotel a tres cuadras del centro, cerca de la avenida para ir a la playa.
La habitación estuvo muy bien, todo bien en la recepción.
Clara
6/10 Okay
Verified traveler
Oct 3, 2017
Servicio básico y cómodo a unas cuadras del centro de la ciudad y el principal punto de convergencia de transporte público.
Ideal para personas que viajan por motivos de trabajo.