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Holiday Inn Portland-By the Bay by IHG

3.0 star property

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Photo gallery for Holiday Inn Portland-By the Bay by IHG

Exterior
Indoor pool, open 6:00 AM to 11:00 PM, pool umbrellas, sun loungers
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Exterior
Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • Parking available

Explore the area

Map
88 Spring St, Portland, ME, 04101
  • Portland Museum of Art
    ‪3 min walk‬
  • Cross Insurance Arena
    ‪4 min walk‬
  • State Theatre
    ‪5 min walk‬
  • Portland, ME (PWM-Portland Intl. Jetport)
    ‪17 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Bay View, Corner (Sofa)

Premium Room, 1 King Bed, Bay View, Corner (Sofa) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Room, 1 King Bed, Bay View, Corner (Sofa)

  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed with Sofa bed, Corner

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Room, 1 King Bed with Sofa bed, Corner

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible (Communications, Mobil, Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed, Accessible (Communications, Mobil, Roll-In Shower)

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Queen Beds, Ocean View

Premium Room, 2 Queen Beds, Ocean View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Room, 2 Queen Beds, Ocean View

  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room

  • City view
  • Sleeps 2
  • 1 Twin Bed OR 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Room, 1 King Bed, Ocean View

  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Corner

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Room, 2 Queen Beds, Corner

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Bay View, Corner

Premium Room, 1 King Bed, Bay View, Corner | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Room, 1 King Bed, Bay View, Corner

  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Portland-By the Bay by IHG

3-star hotel in Downtown Portland
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas, a free airport shuttle, and a free cruise terminal shuttle are also provided. Additionally, a bar/lounge, a sauna, and a 24-hour business center are onsite. Change of bedsheets is available on request.
Holiday Inn Portland-By the Bay by IHG offers 239 accommodations with video-game consoles and safes. A pillow menu is available. Flat-screen televisions come with premium digital channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Holiday Inn Portland-By the Bay by IHG provides a sauna, a 24-hour fitness center, and complimentary bicycles. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and 12 meeting rooms. Event facilities measuring 29999 square feet (2787 square meters) include a conference center. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and tour/ticket assistance. An area shuttle within 2 miles and a roundtrip airport shuttle (available on request) are complimentary for guests. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in July 2020.

Holiday Inn Portland-By the Bay by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11:00 AM.
Port of Call - Onsite family restaurant.
Port of Call - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free roundtrip airport shuttle from 6:30 AM to 9:00 PM on request
  • Free area shuttle up to 2 mi
  • Free train station pick-up and drop-off shuttle from 6:30 AM to 9:00 PM
  • Train station shuttle on request
  • Free bus station shuttle
  • Free cruise terminal shuttle
  • Free ferry terminal shuttle
  • Onsite parking available only on request
  • Covered self parking on site (USD 20 per day; includes in/out privileges)
  • Covered valet parking on site (USD 20 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 6 to 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Port of Call
  • Port of Call

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's toys
  • Free area shuttle
  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (29,999 square feet of space)

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Eco-friendly cleaning products used
  • Renovated entire property - July 2020
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels
  • Pay movies
  • Video game console

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from December 26 2024 to April 30 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Business center
  • Front desk
  • Lobby
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 6 to 25.00 per person
  • Covered self parking fee: USD 20.00 per day (in/out privileges)
  • Covered valet parking fee: USD 20.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Portland-By Bay
Holiday Inn Portland-By Bay
Holiday Inn Portland-By Bay Hotel

Holiday Inn Portland-By the Bay by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 763 out of 1250 reviews
Rating 8 - Good. 313 out of 1250 reviews
Rating 6 - Okay. 102 out of 1250 reviews
Rating 4 - Poor. 42 out of 1250 reviews
Rating 2 - Terrible. 30 out of 1250 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Sandra

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is close enough to downtown to walk it but if you’re not up to it the shuttle service is a secret worth sharing. We have not had a bad stay yet.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jolie

Liked: Cleanliness, staff & service, property conditions & facilities
The view from the 8th floor of the water is super cool at night.
Stayed 2 nights in Dec 2024

6/10 Okay

Chance

Traveled with group
Liked: Cleanliness
We enjoyed our stay at the hotel, and the overnight staff were very nice. We appreciated the shuttle service to our destination, which was just a 4-minute ride from the hotel. However, I hope they improve the parking situation for larger vehicles, as the parking was quite tight, and there was a $25 fee for parking. It would also be beneficial to have a coffee station available for guests upon arrival and departure, as not everyone makes it to breakfast. Simple offerings like cookies and coffee can really brighten a guest's day. Overall, it's a great facility!
Stayed 1 night in Dec 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service, room comfort
Good (But dated) Hotel
The stay was ok. Some (small) things I noticed was the indoor thermometer to my room didn't appear to be connected to the unit in my room, so the unit had to be operated manually; the remote for the tv was wonky at best, and the upholstery in their breakfast area looked torn in places.
Stayed 2 nights in Dec 2024

6/10 Okay

Zoe

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The hotel is in an excellent location near to many great shops and restaurants. However the cleanliness of the room was sub-par, with the toilet not cleaned, leftover candy on the floor (not ours, yuck!), and a sticky substance all over the phone (soda?). The pool water was also very chilly, though the man at the desk said there had been some mechanical issues with the heater. The pool area was locked when we went down with keycards not working, and we received prompt care and assistance from the kind person at the front desk (I think his name was John), who walked us down, tried his own key, and ultimately resolved the issue, calling back to our room to notify us.
Stayed 1 night in Dec 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick 1 night stand to see a college hockey game. Location to Cross Center and Old Port was excellent.
Stayed 1 night in Dec 2024

10/10 Excellent

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and phone reservation folks went out of their way to maje us happy. Thank you Ruby!
Stayed 1 night in Dec 2024

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Very good. Staff was excellent
Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Right next to the arena
Stayed 1 night in Dec 2024

10/10 Excellent

melissa

Traveled with family
Liked: Staff & service, property conditions & facilities
This Holiday Inn is a great value for cost. The room was very clean and because it’s located at the top of a hill we had an amazing view out our window. We parked in the garage below the hotel and used the complimentary shuttle service that took us everywhere in downtown we wanted to go. Would absolutely stay here again for a night out in Portland!
Stayed 1 night in Dec 2024

10/10 Excellent

Juliana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean rooms ! The hotel is great, good location and super friendly staff !
Stayed 1 night in Dec 2024

6/10 Okay

joseph

Liked: Cleanliness, property conditions & facilities
Dinner wasnt good. Breakfast was good. Room was nice. Elevator requires access card is annoying when you need to do multiple trips well lugging stuff.
Stayed 1 night in Dec 2024

8/10 Good

Brad

Stayed 1 night in Dec 2024

10/10 Excellent

louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Dec 2024

10/10 Excellent

louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is the best
Stayed 2 nights in Dec 2024

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was very friendly and helpful. Rooms were very clean and comfortable with all the appliances that we needed. Definitely a place to stay again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Justin

Stayed 1 night in Dec 2024

10/10 Excellent

Kaylie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room was stunning. It was also in the centre of the city allowing for easy access by walking to the downtown shops and restaurants. During the week it was very quiet and the staff were lovely.
Stayed 2 nights in Dec 2024

4/10 Poor

Abigail

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Front desk staff were not very well versed in hospitality. A bit snarky and rude. Hotel was fine and clean but lots of broken things - locks, coffee makers, elevators.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was not included
The stay was good however I purchased breakfast with my reservation through Hotels.com but was not on my reservation at the hotel. This cost us $30 additional dollars.
Stayed 1 night in Dec 2024

8/10 Good

RICHARD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Bev

Stayed 1 night in Dec 2024

10/10 Excellent

Lori

Stayed 1 night in Dec 2024

10/10 Excellent

chris

Stayed 1 night in Dec 2024