3-star Lemon Tree Passage holiday park with outdoor pool
At Koala Shores Port Stephens Holiday Park, relax by an outdoor pool or hit the beach where you can enjoy volleyball. All 29 accommodations offer microwaves, stovetops, and flat-screen TVs with digital channels.
Koala Shores Port Stephens Holiday Park offers 29 accommodations with air conditioning. 43-inch flat-screen televisions come with digital channels.
An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court.
The recreational activities listed below are available either on site or nearby; fees may apply.
The holiday park offers a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. In addition to a children's pool, Koala Shores Port Stephens Holiday Park provides an outdoor tennis court and an outdoor pool. This beach holiday park also offers a terrace, barbecue grills, and a vending machine. Complimentary self parking is available on site.
Languages
English
Property amenities
Internet
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Food and drink
Snack bar/deli
Things to do
Beach volleyball
Bicycle rentals
Children's pool
Mini golf
Outdoor pool
Outdoor tennis court
Playground
Family friendly
Children's pool
In-room microwave
Laundry facilities
Mini golf
Outdoor pool
Playground
Snack bar/deli
Conveniences
Laundry facilities
Limited-hour front desk
Vending machine
Guest services
No housekeeping service
Tour and ticket assistance
Outdoors
Barbecue grill
Garden
On the beach
Picnic area
Pool loungers
Terrace
Accessibility
No elevator
Room amenities
Bedroom
Bedsheets provided
Bathroom
Towels provided
Entertainment
43-inch flat-screen TV with digital channels
Food and drink
Cookware, dishware, and utensils
Microwave
Stovetop
Toaster
More
Air conditioning
Heating
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 5:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 10 AM
Contactless check-out available
Special check-in instructions
The property charges 2 percent for credit card payments
The front desk is open daily from 8:00 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
This property charges a 1.8% fee for American Express credit card, 1.02% for Mastercard credit card, 0.87% for Visa credit card, 0.57% for Visa debit card, 0.52% for Mastercard debit card, 0.43% for EFTPOS card and 2% for other international credit card payments made on site.
Optional extras
Credit card charges are subject to a surcharge of 2 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
BIG4 Koala Shores Port Stephens Holiday Park Campground
BIG4 Koala Shores Port Stephens Holiday Park Lemon Tree Passage
BIG4 Koala Shores Port Stephens Holiday Park
BIG4 Koala Shores Port Stephens Holiday Park Campsite
BIG4 Koala Shores Stephens Pa
Koala Shores Port Stephens
BIG4 Koala Shores Port Stephens Holiday Park
Koala Shores Port Stephens Holiday Park Holiday Park
Koala Shores Port Stephens Holiday Park Lemon Tree Passage
Koala Shores Port Stephens Holiday Park Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 68 out of 164 reviews" "
10 - Excellent
68
Rating 8 - Good. 60 out of 164 reviews" "
8 - Good
60
Rating 6 - Okay. 21 out of 164 reviews" "
6 - Okay
21
Rating 4 - Poor. 11 out of 164 reviews" "
4 - Poor
11
Rating 2 - Terrible. 4 out of 164 reviews" "
2 - Terrible
4
8.2/10
Cleanliness
8.2/10
Staff & service
7.4/10
Amenities
8.0/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
10/10 Excellent
Charlotte
Traveled with group, Traveled with partner, Traveled with family
Clean and comfortable marvellous grounds and facilities
STEVE
Stayed 4 nights in Jul 2024
6/10 Okay
Amanda
Jul 14, 2024
Pro’s: easy after hour key pick up and drop off, lovely water view from cabin
Cons: the cabin had a bad smell when we arrived, the double bed was not made when we got there - the clean sheets were on the dining table and the pillows/doona on the floor and shoved into the cupboard so we had to make the bed ourselves which we’ve never had to do at a holiday park, someone else’s hairs all over the bathroom walls, when entering the boom gate the keypad is so low you have to get out of the car to enter the number. Overall we couldn’t wait to get back home after this stay
The cabin was good. Clean, decent size and comfortable for a week or so. Everything you need is included. Facilities of the park are ok. No complaints.
The location was lovely and the pool was beautiful (unfortunately it was closed for maintenance on the day of our arrival). The lady who checked us in was friendly. The room itself was average at best. The fittings are in dire need of repair/replacement. Things like missing light globes, ants coming in through the wall, numerous small spiders on the ceiling and an exhaust fan in the bathroom which must have been at least thirty years old and didn’t appear to have been cleaned in that time were all disappointing. Hot water was limited, there were no regular channels on the TV and wifi was hit and miss. Our room was supposedly ‘superior’ but at $950 for two nights stay and in a room we really didn’t feel comfortable in at all, I don’t think represented good value at all. For people who are only in their room to shower and sleep, it might be OK but we were very glad to get home.
Jennifer
Stayed 2 nights in Dec 2023
2/10 Terrible
Diana
Traveled with family and small children, Traveled with family
There were cockroaches in the bathrooms, spiders throughout the cabin. Dead insects falling from the light fittings onto the bedding. Considering the price per night I would have expected a much more cleaner cabin and facilities. Would not stay here again.
Nice neat little cabins. Beds were clean and comfy. Check in was easy even though we arrived alot later then planned due to traffic.
Walking distance to lake and great little fishing spots. Needs an onsite cafe or restaurant, food options close by are very limited.
Alyce
10/10 Excellent
Caroline
Traveled with family and small children, Traveled with family
Excellent service, location, fishing, camping and an overall beautiful quiet spot to stay. I loved the hospitality and friendly atmosphere the park had to offer. Our unit was a little worn and tired but other than that I had everything I needed. I rate it a 91/2 out of 10. Would most definitely recommend this park and I would stay there again.
Absolutely beautiful place to stay,cabins were updated and very clean and perfect for big families, and the activities and amenities kept the kids entertained all day,my grandchildren had a blast
Would highly recommend staying here,
All the staff were very friendly and helpful,thanks Koala Shores