Sheraton Grand Mirage Resort, Port Douglas

5.0 star property

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Photo gallery for Sheraton Grand Mirage Resort, Port Douglas

Exterior
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Deluxe Room, 2 Double Beds, Pool Access, Ground Floor | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas
View from property
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Breakfast available
  • Parking available
  • Pool
  • Bar
  • 24/7 front desk

Explore the area

Map
Port Douglas Road, Port Douglas, QLD, 4877
  • Crystalbrook Superyacht Marina
    ‪6 min drive‬
  • Four Mile Beach
    ‪7 min drive‬
  • Four Mile Beach Park
    ‪9 min drive‬
  • Port Douglas, QLD (PTI-Port Douglas Heliport)
    ‪18 min walk‬

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About this property

Sheraton Grand Mirage Resort, Port Douglas

Port Douglas hotel close to Four Mile Beach
Spend the day relaxing at the nearby beach, practicing your swing on the golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of Sheraton Grand Mirage Resort, Port Douglas's 5 restaurants. Housekeeping is available on request.
Sheraton Grand Mirage Resort, Port Douglas offers 295 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 12 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Sheraton Grand Mirage Resort, Port Douglas features a full-service spa, a golf course, and 12 outdoor swimming pools. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a swim-up bar. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center, 7 meeting rooms, and coworking spaces. Event facilities measuring 12917 square feet (1200 square meters) include a conference center. This beach hotel also offers a fitness center, a terrace, and multilingual staff. Guests can use the outdoor pool at a partner property. For a surcharge, the property provides an airport shuttle at scheduled times and a bus station shuttle. Onsite self parking is complimentary.

Sheraton Grand Mirage Resort, Port Douglas is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Feast Restaurant & Bar - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Palms Lobby Cafe - This café serves brunch, lunch, and light fare. Open daily.
Daintree Bar & Lounge - Overlooking the pool, this bar serves light fare only. Open daily.
Lagoon House - This poolside restaurant specializes in international cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Harrisons Restaurant - This poolside fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 5:30 AM to midnight at scheduled times
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (AUD 20 per day)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 48 for adults and AUD 24 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • Daintree Bar & Lounge
  • Feast Restaurant & Bar
  • Harrisons Restaurant
  • Lagoon House
  • Palms Lobby Cafe

Things to do

  • 12 outdoor pools
  • 18-hole golf course
  • 2 outdoor tennis courts
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Outdoor pool (guest access)
  • Pro golf shop
  • Shopping
  • TV in common areas

Family friendly

  • 12 outdoor pools
  • Crib (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference center (12,917 square feet of space)
  • Coworking space

Outdoors

  • Direct access to the beach
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Crib (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.95 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 85.0 per night
Cribs (infant beds) are available for AUD 25.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 48.00 for adults and AUD 24.00 for children
  • Airport shuttle fee: AUD 56.00 per person (one-way)
  • Airport shuttle fee per child: AUD 28.00 (one-way), (from 4 to 11 years old)
  • Valet parking fee: AUD 20.00 per day
  • Crib (infant bed) fee: AUD 25.0 per night
  • Rollaway bed fee: AUD 85.0 per night
  • Credit card charges are subject to a surcharge of 1.95 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Mirage Port Douglas
Mirage Sheraton Port Douglas
Port Douglas Mirage Sheraton
Port Douglas Sheraton
Port Douglas Sheraton Mirage
Sheraton Mirage
Sheraton Mirage Hotel Port Douglas
Sheraton Mirage Port Douglas
Sheraton Port Douglas
Sheraton Port Douglas Mirage
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Grand Mirage Port Douglas
Sheraton Mirage Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort
Sheraton Grand Mirage
Sheraton Mirage Port Douglas Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort, Port Douglas Hotel
Sheraton Grand Mirage Resort, Port Douglas Port Douglas

Sheraton Grand Mirage Resort, Port Douglas Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 534 out of 927 reviews
Rating 8 - Good. 236 out of 927 reviews
Rating 6 - Okay. 94 out of 927 reviews
Rating 4 - Poor. 43 out of 927 reviews
Rating 2 - Terrible. 20 out of 927 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Wonderful, friendly and helpful staff. Loved the breakfast, so many choices and all good. My only complaint is, I couldn't get a decent cup of tea at breakfast. I was there for 5 days and it was the same every day. The coffee was great but I would have preferred a hot cup of tea.
Stayed 5 nights in Nov 2024

4/10 Poor

Monty

Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
An overall relaxing experience which is what i was looking for, the staff who deliver the room service, housekeeping and the people who deliver the food and drink poolside have fantastic friendly service
Stayed 6 nights in Nov 2024

10/10 Excellent

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton was incredible. Each morning you have a different acre of swimming pool to choose from, amongst incredible tropical gardens right beside the beach. The facilities are beautiful and the staff are lovely. The rooms are lovely and we had everything we needed. The restaurants and the food was also incredible and there is so many to choose from! Highly recommend and we would love to go back.
Stayed 3 nights in Nov 2024

4/10 Poor

Jim

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Saan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Chris

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel room
Stayed 2 nights in Nov 2024

8/10 Good

Nicos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was freshly maintained, well fitted out and the property had great facilities. The bathroom was ok but needs updating as do some of the property facilities such as external painting and the pools. Perhaps aslo some updating or modernising of some areas as well.
Stayed 3 nights in Oct 2024

10/10 Excellent

Tegan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, spacious rooms, superb pool, very friendly and helpful staff.
Stayed 4 nights in Oct 2024

10/10 Excellent

Cathlene De

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a suite with a balcony and access to the pools, and it was clean and convenient to facilities, including restaurants and beach access. The staff were friendly and polite. Breakfast buffet had an amazing selection, and the highlights for me were the assortment of fresh fruits and the egg station! Overall, amazing resort and definitely recommend if you are planning a trip to Port Douglas.
Stayed 4 nights in Oct 2024

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing resort the pools are phenomenal the staff are amazing, I stayed with my 2 kids aged 10 &12. The resort caters to both families as well as couples, lots for everyone to do I will definitely be coming back.
Stayed 4 nights in Sep 2024

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a gorgeous hotel with wonderful gardens and fantastic swimming pools
Stayed 3 nights in Oct 2024

8/10 Good

Maria, Essendon

Stayed 5 nights in Sep 2024

10/10 Excellent

Jemma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Wonderful ocean view & lagoon view room with comfy beds, Buffet breakfast and amazing pools! 5 star!
Stayed 2 nights in Oct 2024

2/10 Terrible

Peter

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really disappointed in the Sheraton. Rooms dirty, broken blinds. Staff rude. Over priced. Really really disappointed.
Stayed 6 nights in Oct 2024

10/10 Excellent

Xiaodong

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and tasty food!
Stayed 4 nights in Sep 2024

10/10 Excellent

Ukwatte L H Rajiv

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, facilities & location for a family holiday
Stayed 5 nights in Sep 2024

4/10 Poor

Ryan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The lagoon pool at this hotel is amazing. Both of the two stars I've given in this review are for the pool. The hotel itself is dated and in a state of disrepair. Our room was mouldy and had not been properly cleaned since the previous guests left. We raised this with the staff and were told that mould is common at the property. There are very few facilities available outside of the pool. There is a gym available for use at the golf course over the highway, but you'll need to get in your car to drive there. There are a number of restaurants on site, but the quality of the food does not match what you'll get if you walk in to town. We left the hotel bitterly disappointed, although we loved Port Douglas and visiting the Daintree Rainforest.
Stayed 4 nights in Sep 2024

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay in this resort. Staff were excellent and hotel still looks good although not having a major renovation for quite some time.
Stayed 4 nights in Aug 2024

8/10 Good

Claire

Liked: Cleanliness
Stayed 5 nights in Sep 2024

8/10 Good

Toni

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
in room maintenance needed.. ie; clean air conditioning vents so no dirt and dust also vents in room neede d good clean Upholstry chairs and ottomans need a deep clean Walls needed either a good wash down or repaint to remove scuff marks , so our opinion the room was a little tired , However gardens pools and outdoor areas were excellent , as were the staff , could not speak more highly of their attitudes and helpfulness
Stayed 8 nights in Sep 2024

10/10 Excellent

Rouzet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Shaheen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included
Stayed 5 nights in Sep 2024