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Schloss Hotel & Spa Pontresina

4.0 star property

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Photo gallery for Schloss Hotel & Spa Pontresina

Front of property
Front of property - evening/night
Interior
View from property
Indoor pool, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa
  • Breakfast included
  • Pool
  • Gym

Explore the area

Map
Via Maistra 94, Pontresina, GR, 7504
  • Val Roseg
    ‪12 min walk‬
  • Lake St. Moritz
    ‪6 min drive‬
  • Signal Gondola
    ‪8 min drive‬

Room options

View all photos for Room, 2 Bedrooms

Minibar, desk, free cribs/infant beds, free WiFi

Room, 2 Bedrooms

  • 452 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room | Minibar, desk, free cribs/infant beds, free WiFi

Quadruple Room

  • 322 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Single Room

Minibar, desk, free cribs/infant beds, free WiFi

Single Room

  • 226 sq ft
  • Sleeps 1
  • 1 Double Bed

Executive Room, Mountain View

  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room

Minibar, desk, free cribs/infant beds, free WiFi

Superior Room

  • 301 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room

Minibar, desk, free cribs/infant beds, free WiFi

Standard Double Room

  • 226 sq ft
  • Sleeps 3
  • 2 Twin Beds

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Front of property

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About this property

Schloss Hotel & Spa Pontresina

4-star Pontresina hotel with restaurant
After a day on the slopes, return to Schloss Hotel & Spa Pontresina to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including an indoor pool and a full-service spa.
Schloss Hotel & Spa Pontresina offers 140 accommodations with minibars and hair dryers. This Pontresina hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

SCHLOSS SPA has 5 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Conveniences like ski storage, skiing lessons, and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This ski hotel also offers a health club, a steam room, and ski passes. Onsite parking is available (surcharge).

Schloss Hotel & Spa Pontresina is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:00 AM. A hosted evening meal is available for a surcharge daily (reservations required).
SAVUR - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Languages

English, French, German, German (Sign language), Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CHF 18 per day)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of CHF 50; reservation required

Restaurants on site

  • SAVUR

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 18 per pet, per night
Welcoming dogs only
1 total (up to 55 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 70.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.10 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CHF 18.00 per day
  • Pet fee: CHF 18 per pet, per night
  • Rollaway bed fee: CHF 70.0 per day
  • Hosted evening meal: CHF 50

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Schloss Wellness
Hotel Schloss Wellness Family
Schloss Hotel Wellness
Schloss Hotel Wellness & Family
Schloss Hotel Wellness & Family Pontresina
Schloss Wellness
Schloss Wellness Family
Schloss Wellness Family Pontresina
Schloss Wellness Hotel
Wellness Schloss
Schloss Hotel Wellness Family Pontresina
Schloss Hotel Wellness Family
Hotel Schloss Pontresina Family
Hotel Schloss Family
Schloss Pontresina Family
Hotel Schloss Pontresina Family Spa

Schloss Hotel & Spa Pontresina Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 111 out of 254 reviews
Rating 8 - Good. 83 out of 254 reviews
Rating 6 - Okay. 38 out of 254 reviews
Rating 4 - Poor. 16 out of 254 reviews
Rating 2 - Terrible. 6 out of 254 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Toru

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm friendly welcome which made our stay extremely pleasurable.
Stayed 1 night in Jul 2024

10/10 Excellent

Sepehr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed here for one night but we had a great time. make sure you try out the spa when you visit.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
View from our room was amazing. Interestingly, we were on floor -1 and it seemed like an unwanted stepchild of floors. All the lights in our hallway turned on only when you entered it. The overhead lights, paint and carpet were all old school--real old school. It was a bit of a "Shining" moment each time I stepped into that dark corridor. This is a large, statuesque hotel. It could use some painting and additional care that a formidable building like this needs. But that can only be done in the summer months, so not casting any stones. All things considered, a nice experience and I'm happy to recommend. If your primary destination is St. Moritz, I might suggest staying there. I found the Bus drivers and train personnel to be a completely unhelpful awful lot, and bussing it down to the station and over to St. Moritz sation was a considerable hassle (in my opinion) every day. That aside, the hotel experience was great. I would stay here again if my primary destination wasn't St. Moritz.
Stayed 2 nights in Mar 2024

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Bad service, nice enough hotel
Extremely slow dinner service whilst being ignored and forgotten about when asking for simple things such as salt/pepper and sauce for dinner. Not very friendly staff. Long wait for check out in the morning with only one person serving at the desk. Lady asked if we had a nice stay, we said so so based on the overall service we’ve received and she said oh ok thank you for letting me know but didn’t do anything about it. Lack of care and lack of overall customer experience. Taxi in to St Mortiz from the hotel was 55CH for less than a 10 min drive. Hotel didn’t warn us and there was a bus directly outside of the hotel which we could have used which was 5CH each. Exactly the same door to door experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicolás, San Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and views
Stayed 4 nights in Feb 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel with amazing views and very helpful staff
Stayed 1 night in Feb 2024

10/10 Excellent

Philipp

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I went there for a wellness weekend. Since it was my birthday, Hotel offered me a free spa treatment, which was a nice gesture. All in all a nice experience in a decent castle-like Hotel.
Stayed 1 night in Feb 2024

8/10 Good

Liam

Stayed 1 night in Feb 2024

8/10 Good

Elisabeta

Stayed 1 night in Feb 2024

8/10 Good

Vladeta, San Francisco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Old world charm, kept in very good condition. Excellent spa with so many options to choose from. Spa requires reservations in advance.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money semi-lux
We stayed for 4 nights and it was such a hidden-gem as an alternative to staying in St Moritz. The buffet breakfast was very nice with a spectacular view and the spa is well-equipped. Make sure u get the discounted ski pass from the hotel.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ash

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed the one night but is very close to bus stops and the hotel is clean and lovely. The wellness centre was a great way to spend time in the evening after being out all day. Only issue we ran into was after missing a bus the hotel called a cab for us but after looking at the bus schedule we wanted to cancel the cab but she did not understand the request so we ended up having to take the cab which cost 40 chf (so almost $70 with exchange) for less than a 10 minute ride down the road. Lessons learned avoid taxis at all costs!!!!
Stayed 1 night in Jan 2024

10/10 Excellent

andres

Liked: Staff & service
Stayed 5 nights in Jan 2024

8/10 Good

Jayne

Guest paring all hours could hear everything
Stayed 4 nights in Jan 2024

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely large hotel, rooms are spacious, Spa is highlight of the stay. Breakfast has lots of choice including some gluten free options. Views are spectacular and a great easy to use shuttle to take you skiing.
Stayed 2 nights in Jan 2024

4/10 Poor

ryan

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

6/10 Okay

Mahsan

Traveled with family
Stayed 4 nights in Jan 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and service was excellent. Dinner and breakfast excellent. Rooms was very awesome.
Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Stayed 2 nights in Jul 2023

10/10 Excellent

Ping

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly wonderful:)
Friendly & professional staff, especially the young lady( sorry don't remember name) in the Spa and the gentleman in charge for the breakfast. Greetings also to the cook who made the best eggs benedict. Very nice breakfast, anyway. Amazing view from the hotel- room. Direct acess to the Langlaufloipe
Stayed 2 nights in Mar 2023

2/10 Terrible

Lillybell

Traveled with family
Disliked: Cleanliness
Overrated
Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 9 nights in Feb 2023

10/10 Excellent

Neil

Stayed 1 night in Dec 2022