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Schloss Hotel & Spa Pontresina

4.0 star property

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Front of property
Junior Double Room, Ensuite, Mountain View | Minibar, desk, free cribs/infant beds, free WiFi
Indoor pool, sun loungers
Interior detail
Miscellaneous

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Gym

Explore the area

Map
Via Maistra 94, Pontresina, GR, 7504
  • Val Roseg
    ‪11 min walk‬
  • Lake St. Moritz
    ‪8 min drive‬
  • Signal Gondola
    ‪11 min drive‬

Room options

View all photos for Room, 2 Bedrooms

Minibar, desk, free cribs/infant beds, free WiFi

Room, 2 Bedrooms

  • 452 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room | Minibar, desk, free cribs/infant beds, free WiFi

Quadruple Room

  • 322 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Single Room

Minibar, desk, free cribs/infant beds, free WiFi

Single Room

  • 226 sq ft
  • Sleeps 1
  • 1 Double Bed

Executive Room, Mountain View

  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room

Minibar, desk, free cribs/infant beds, free WiFi

Superior Room

  • 301 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room

Minibar, desk, free cribs/infant beds, free WiFi

Standard Double Room

  • 226 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About this property

Schloss Hotel & Spa Pontresina

4-star Pontresina hotel with restaurant
After a day on the slopes, return to Schloss Hotel & Spa Pontresina to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including an indoor pool and a full-service spa.
Schloss Hotel & Spa Pontresina offers 140 accommodations with minibars and hair dryers. This Pontresina hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

SCHLOSS SPA has 5 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Conveniences like ski storage, skiing lessons, and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This ski hotel also offers a health club, a steam room, and ski passes. Onsite parking is available (surcharge).

Schloss Hotel & Spa Pontresina is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:00 AM. A hosted evening meal is available for a surcharge daily (reservations required).
SAVUR - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Languages

English, French, German, German (Sign language), Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CHF 18 per day)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of CHF 50; reservation required

Restaurants on site

  • SAVUR

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 18 per pet, per night
Welcoming dogs only
1 total (up to 55 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 70.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.10 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CHF 18.00 per day
  • Pet fee: CHF 18 per pet, per night
  • Rollaway bed fee: CHF 70.0 per day
  • Hosted evening meal: CHF 50

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Schloss Wellness
Hotel Schloss Wellness Family
Schloss Hotel Wellness
Schloss Hotel Wellness & Family
Schloss Hotel Wellness & Family Pontresina
Schloss Wellness
Schloss Wellness Family
Schloss Wellness Family Pontresina
Schloss Wellness Hotel
Wellness Schloss
Schloss Hotel Wellness Family Pontresina
Schloss Hotel Wellness Family
Hotel Schloss Pontresina Family
Hotel Schloss Family
Schloss Pontresina Family
Hotel Schloss Pontresina Family Spa

Schloss Hotel & Spa Pontresina Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 125 out of 273 reviews
Rating 8 - Good. 88 out of 273 reviews
Rating 6 - Okay. 38 out of 273 reviews
Rating 4 - Poor. 16 out of 273 reviews
Rating 2 - Terrible. 6 out of 273 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Luke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Great location for use of public transport
Stayed 3 nights in Feb 2025

10/10 Excellent

Vesa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this property and truthfully cannot complain much about it. The area was beautiful and friendly. The rooms were very clean and the beds were very comfortable. My only downside was that not every employee treated me at the same level as some of the other guests. I believe this was due to my age. However, while checking in, the couple in front of me were given a lot of information regarding the spa, breakfast, ski shuttle, and more amenities. I was simply given the room key and had to ask multiple questions about the hotel and all it had to offer. Regardless, I enjoyed my stay and loved the hotel.
Stayed 2 nights in Feb 2025

6/10 Okay

Brenda

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Hotel schloss

Front desk people were not very friendly. Not easy to find out about ski room and no one helped with skis or getting in room. The walk there was not plowed or safe, very icy. The hotel van was not offered to us. Breakfast was good.
Stayed 4 nights in Feb 2025

10/10 Excellent

Mary, brooklyn

Stayed 2 nights in Feb 2025

6/10 Okay

Jenan Joseph

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The bar is overpriced and very slow service. Amenities are very old, they still use a physical key to enter the room. It is very overpriced for what you get. Spa area is nice and the breakfast is also good
Stayed 2 nights in Feb 2025

8/10 Good

Verena, Binz

Traveled with partner
Liked: Cleanliness, staff & service
Schöner Wellnessbereich und Schwimmbad. Tolles Frühstücksbuffet. Milchkaffees schlechte Qualität. PP in Tiefgarage (18 CHF pro Nacht) und auch PP draussen (gratis) verfügbar. Badzimmer: keine Waschlappen, Ablagemöglichkeit OK, Hotelföhn vorhanden, Shampoo, Duschfit, Seife, Body Lotion. Bademäntel und Slippers auf dem Zimmer. Sehr ringhörig. Tresor vorhanden. Man könnte ab 3 Nächten Skitickets für 47 CHF pro Tag kaufen. Aber nur wenn man für alle Tage einen Skipass nimmt. Freundlicher Staff. Hotel in die Jahre gekommen und verwinkelt. Zufahrt mit Rotlicht.
Stayed 3 nights in Feb 2025

10/10 Excellent

monti, Agua Dulc

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great hotel with wonderful amenities included such as their spa, full breakfast with so many options and shuttle to skiing in Celerina. Everyone was so nice and helpful, plus they did speak a bit of English or other languages. Also, the local bus was very close to the hotel to take into St. Moritz. Will definitely stay here again when in the St. Moritz area.
Stayed 3 nights in Feb 2025

8/10 Good

Fiona

Stayed 3 nights in Dec 2024

10/10 Excellent

Maria, Brick

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Lenka, London

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very nice clean hotel and spa. Hotel needs a little bit of refurbishment.
Stayed 2 nights in Jan 2025

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just returned from a weeks stay with my son & we thoroughly enjoyed ourselves. The view from our window was spectacular, shuttle bus to the gondola in celerina was perfect & they will also bring you back if you call them when you’re ready, we used the local bus though as they’re super efficient & included in the price of your ski pass locally. Ask about the stay & ski pass, so much cheaper!
Stayed 7 nights in Jan 2025

4/10 Poor

Ricardo

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
I had two rooms one for my parents and the other for me, my parents room had a public bathroom smell and we told them and they said they will check it the smell never went away and they did not change the room never!!!! The other room was okay but was noisy all the time!! you could hear the water from the drains in the top rooms like if they were next to you. The curtain blackout had a gap in the middle about 6inches wide every time a car pass at night the room got light up! would not recommend definitely would not be staying there again
Stayed 2 nights in Jan 2025

10/10 Excellent

Bruna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

edisson

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing. I had a great time with my girlfriend. I enjoyed my stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Felipe, Malden

Liked: Cleanliness, property conditions & facilities
We love the hotel
Stayed 1 night in Jan 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Seymur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Top
Stayed 5 nights in Dec 2024

10/10 Excellent

Toru

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm friendly welcome which made our stay extremely pleasurable.
Stayed 1 night in Jul 2024

10/10 Excellent

Sepehr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed here for one night but we had a great time. make sure you try out the spa when you visit.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
View from our room was amazing. Interestingly, we were on floor -1 and it seemed like an unwanted stepchild of floors. All the lights in our hallway turned on only when you entered it. The overhead lights, paint and carpet were all old school--real old school. It was a bit of a "Shining" moment each time I stepped into that dark corridor. This is a large, statuesque hotel. It could use some painting and additional care that a formidable building like this needs. But that can only be done in the summer months, so not casting any stones. All things considered, a nice experience and I'm happy to recommend. If your primary destination is St. Moritz, I might suggest staying there. I found the Bus drivers and train personnel to be a completely unhelpful awful lot, and bussing it down to the station and over to St. Moritz sation was a considerable hassle (in my opinion) every day. That aside, the hotel experience was great. I would stay here again if my primary destination wasn't St. Moritz.
Stayed 2 nights in Mar 2024

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Bad service, nice enough hotel

Extremely slow dinner service whilst being ignored and forgotten about when asking for simple things such as salt/pepper and sauce for dinner. Not very friendly staff. Long wait for check out in the morning with only one person serving at the desk. Lady asked if we had a nice stay, we said so so based on the overall service we’ve received and she said oh ok thank you for letting me know but didn’t do anything about it. Lack of care and lack of overall customer experience. Taxi in to St Mortiz from the hotel was 55CH for less than a 10 min drive. Hotel didn’t warn us and there was a bus directly outside of the hotel which we could have used which was 5CH each. Exactly the same door to door experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicolás, San Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and views
Stayed 4 nights in Feb 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel with amazing views and very helpful staff
Stayed 1 night in Feb 2024

10/10 Excellent

Philipp

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I went there for a wellness weekend. Since it was my birthday, Hotel offered me a free spa treatment, which was a nice gesture. All in all a nice experience in a decent castle-like Hotel.
Stayed 1 night in Feb 2024