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Mercure Pontianak City Center

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Pontianak City Center

Outdoor pool
Interior
Lake
Spa reception
Superior Twin Room, 2 Twin Beds | Premium bedding, in-room safe, desk, soundproofing

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Hot Tub
  • Gym
  • Room service

Explore the area

Map
Jalan Jenderal Ahmad Yani, 91, Pontianak, West Kalimantan, 78124
  • Ayani Mega Mall
    3 min walk
  • Diguli Park
    7 min walk
  • Museum Provinsi Kalimantan Barat
    9 min walk
  • Pontianak (PNK-Supadio)
    28 min drive

Room options

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | Premium bedding, in-room safe, desk, soundproofing

Superior Twin Room, 2 Twin Beds

  • 237 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Twin Beds | Premium bedding, in-room safe, desk, soundproofing

Deluxe Twin Room, 2 Twin Beds

  • 269 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

  • 237 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

  • 269 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view

HARRIS Hotel Pontianak

Pool
Spa
Kids pool
Parking included
4.1 out of 5, Very Good, (10)
The price is $30
per night
$36 total
includes taxes & fees
Jan 9 - Jan 10
HARRIS Hotel Pontianak

About this property

Mercure Pontianak City Center

4-star Pontianak hotel with restaurant
Along with an outdoor pool, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a 24-hour business center are onsite. Housekeeping is available on request.
Mercure Pontianak City Center offers 265 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool and an outdoor pool, Mercure Pontianak City Center provides a health club and a spa tub. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and a meeting room. This business-friendly hotel also offers a sauna, a terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Mercure Pontianak City Center is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 5:30 AM and 10:30 AM.
Ebony - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 5:30 AM to 10:30 AM for a fee: IDR 110,000 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ebony

Things to do

  • Bicycle rentals
  • Children's pool
  • Health club
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • Elevator

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 1:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 110000 per person
  • Airport shuttle fee: IDR 120000 per vehicle (roundtrip)
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Mercure Hotel Pontianak
Mercure Pontianak
Mercure Pontianak Hotel Pontianak
Mercure Pontianak City Center Hotel
Mercure Pontianak City Center Hotel
Mercure Pontianak City Center Pontianak
Mercure Pontianak City Center Hotel Pontianak

Mercure Pontianak City Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 25 out of 107 reviews" "
Rating 8 - Good. 51 out of 107 reviews" "
Rating 6 - Okay. 18 out of 107 reviews" "
Rating 4 - Poor. 11 out of 107 reviews" "
Rating 2 - Terrible. 2 out of 107 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family stay
Location convenient to shopping mall. Rooms ok and nice they had a fridge. Quite noisy in room sometimes even at 11.30 pm Staff helpful.
Stayed 5 nights in Jun 2024

6/10 Okay

Ricky

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

John

Stayed 6 nights in Apr 2024

6/10 Okay

RODERICK

Traveled with partner
Disliked: Property conditions & facilities
no hot water. pool was dirty. buffet breakfast is so so. room amenities not so impressive. for its level and reputation, it was a disappointing stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Karolyn

Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

10/10 Excellent

RODERICK

Stayed 1 night in Mar 2023

10/10 Excellent

Mohamed

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

4/10 Poor

Diana

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We checked in to the room with broken door in the restroom. Hair dryer was not working. Breakfast was terrible. Overall we’re disappointed with staying here.
Stayed 1 night in Apr 2022

6/10 Okay

Aida

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room i has been stay for 8 day the AC was not cool at all. Since first nite staying already complaining to the receptionist and they said will chexk on it till next 2 day again i did tell them about and still the same nothing happening. As same the shower drain is blocked too. On my last day too laundry late delivery to me till the day i wanted and need to call for it. Hope they will more play attention to the guest request when they feel somethinf wrong with the room.
Stayed 8 nights in Mar 2022

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I didn't like there's no free breakfast for my family even though I paid for the hotel included free breakfast according to that hotel website anyway
Stayed 2 nights in May 2021

4/10 Poor

Dyg Sapiah

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with group
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At centre near ayani shopping centre. Staff are friendly. Breakfast is good.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near mall
Best hotel in Pontianak. Beside a mall.
Stayed 1 night in Sep 2019

6/10 Okay

HPO

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The building is great and staffs are friendly. I am disappointed because I didn’t get to have my rooms as I reversed. My family has allergies which can’t inhale cigarette smoke and she has to use inhaler. We were put on the smoking floor.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Nice property located nearby shopping mall. However room is quite old.
Stayed 2 nights in Apr 2019

4/10 Poor

Ken, Kuching

Disliked: Staff & service, amenities, property conditions & facilities
The air conditioner is not working properly especially now during hot season
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Mar 2019

8/10 Good

Ros, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff & room very clean.. near with Mega Mall
Stayed 2 nights in Nov 2018

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

2/10 Terrible

Chelvam, KL

Liked: Staff & service
Disliked: Property conditions & facilities
Bad Experience.
WE have to call 10 times and wait hours for them to come and do something not right in the room. I think Expedia customers are given the worst rooms in the hotel. This is not the first time I have experienced this kind of treatment under Expedia.
Stayed 2 nights in Oct 2018