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El Castillo

3.0 star property

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Photo gallery for El Castillo

City view
City view
Lobby
Lobby
Down comforters, in-room safe, individually decorated

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Breakfast available
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
Avda El Castillo, 115, Ponferrada, LEON, 24401
  • Museo de la Radio
    ‪3 min walk‬
  • Castillo de los Templarios
    ‪4 min walk‬
  • Plaza del Ayuntamiento
    ‪6 min walk‬

Room options

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room

Double Room | Down comforters, in-room safe, individually decorated

Double Room

  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Single Room

Down comforters, in-room safe, individually decorated

Single Room

  • Sleeps 1
  • 1 Queen Bed OR 1 Twin Bed

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About this property

El Castillo

3-star Ponferrada hotel with restaurant
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include self parking, coffee/tea in a common area, and conference space. Housekeeping is not available.
El Castillo offers 48 accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature down comforters. Cable television is provided. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, bidets, and complimentary toiletries.

This Ponferrada hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered on select days. Wired and wireless Internet access is complimentary.

Event facilities measuring 915 square feet (85 square meters) include conference space. This Ponferrada hotel also offers a terrace, coffee/tea in a common area, and a front-desk safe. Onsite parking is available (surcharge).

El Castillo is a smoke-free property.

A complimentary manager's reception is offered on select days.
El Castillo has a restaurant serving lunch and dinner.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 15 per day)

Food and drink

  • Daily continental breakfast available 6:00 AM to 11:00 AM for a fee: EUR 5 for adults and EUR 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Restaurants on site

  • El Castillo de Clod

Family friendly

  • In-room crib
  • Rollaway/extra bed
  • Soundproofed rooms

Conveniences

  • Safe at front desk

Guest services

  • No housekeeping service
  • Turndown service

Business services

  • 915 square feet of conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Crib
  • Down comforter
  • Rollaway/extra bed

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 10.00

Special check-in instructions

There is no front desk at this property

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately EUR 5 for adults and EUR 5 for children
  • Self parking fee: EUR 15.00 per day
  • Late check-out fee: EUR 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 1 April to 1 October

Property is also known as

El Castillo Hotel Ponferrada
El Castillo Ponferrada
El Castillo Hotel
El Castillo Ponferrada
El Castillo Hotel Ponferrada

El Castillo Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 42 out of 126 reviews
Rating 8 - Good. 61 out of 126 reviews
Rating 6 - Okay. 17 out of 126 reviews
Rating 4 - Poor. 5 out of 126 reviews
Rating 2 - Terrible. 1 out of 126 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and cheerful!!!
The hotel is ideally located from the old city center and castle. The staff was cheerful and very helpful. The entire hotel is spotlessly clean and well maintained. It’s very convenient and affordable. The beds are very hard.
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location beside the castle and restaurants. Very pleasant staff
Stayed 1 night in Oct 2024

10/10 Excellent

Gary, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
Location was in the old town and we had two days to rest with lots to see very near the hotel.
Stayed 1 night in May 2024

10/10 Excellent

Dianna

Stayed 1 night in Jun 2023

6/10 Okay

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom too small , language barrier, otherwise good
Stayed 1 night in Jun 2023

8/10 Good

Regina

Stayed 1 night in Apr 2023

8/10 Good

Nancy

Stayed 1 night in Sep 2022

8/10 Good

ANDREW

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very nice, but way too hot for me
Nice people, nice room, but air conditioning didn’t work and my room was like an oven. I could not sleep. Breakfast was meagre a coffee, a juice and a croissant but it only cost 4.70 euros. Everything was lovely, just a shame that the roasting room spoilt the stay
Stayed 1 night in May 2022

10/10 Excellent

Warren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
affordable and clean, the hotel is located right by the castle and has easy access to restaurants and bars within walking distance
Stayed 1 night in Dec 2019

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Good location and clean, charming rooms. Right across from the Castillo and close to restaurants and shopping. Customer service was great.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Disliked: Room comfort
Nice location, but service is an issue
The room I requested, was given to some other person. The person at the front desk was nice, but unable to really solve things. The location was nice, they just have to make sure you get what you paid for! Twin is a twin bed, queen is a queen bed, (2 people). Make sure you call before arriving, you might just have a smoking room if you request a non smoking
Stayed 1 night in Dec 2018

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Comfortable, clean hotel in a perfect location.
Stayed 1 night in Sep 2018

10/10 Excellent

Marce, Brooklyn, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location next to the Castle and Camino
Very good premise, with very kind helpful staff and very clean. Wonderful location, it is less than 3 minutes walk to the Castle and the beginning/continuation of the Camino.
Stayed 1 night in Apr 2018

10/10 Excellent

ray, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
Incredible service from the reception staff. Clean modern rooms. Great location.
Stayed 1 night in Feb 2018

8/10 Good

E LeBaron, McLean, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value in center of old city
Enjoyed convenience to old city.
Stayed 1 night in May 2017

8/10 Good

mmr, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities
Very central for castle and the old town.
I am happy to say that I do not recognise some of the negative comments that I read about this hotel. We were served by the kindest staff, had a good made to order breakfast with freshly squeezed orange juice, excellent dinners and free parking. The room was adequate, the bathroom very good. My only moan would be that I prefer a duvet over blanket and sheet.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate for the price
Great location and friendly staff. Beautiful mountain views. Bed was small and uncomfortable, with one long shared pillow.

8/10 Good

Guillermo, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to take a break while doing The Camino
The hotel is near all the major attractions. Also, plenty of restaurants and bars within walking distance.

8/10 Good

Cheri, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for Camino stay
We were walking the Camino and it was a clean basic but nice place to stay. Everyone was helpful and very friendly.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First stop on El Camino
This was our first place we book while walking a section of the El Camino. The place was very clean. Very nice bathrooms. Had a little cafe to have breakfast before heading out in the morning. Would recommend.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to castle

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If your visiting the town, you wont need much more
Lovely hotel, in a really nice town, and a good location within walking distance of lots of restaurants. Would stay there again.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Hotel beside the castle
Close to the castle.... actually it's right next door to the castle. Not far from downtown.