6/10 Okay
Brenda
Traveled with family
Nov 14, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very cold and uncomfortable lodging (Pinus)
We stayed in the 2 bedroom house called Pinus in November which meant it was quite cold and was below freezing overnight. It is heated with ONLY a fireplace which took us at least 6 hours to get the rooms to a comfortable warmth. This was a big problem for us, because we had spent the whole day walking in the national park and just wanted warmth.
The disappointing part is that the staff know that this house does not have a heating system, and it seemed like the fireplace had only been lit shortly before we arrived. We assume that noone had stayed in the lodging the night before, because it took so long to warm up the floors, furniture, etc. We had to get up several times during the night to put more firewood in the fireplace to keep the place warm.
Knowing the low temperature of the time of year and how long it takes a small fireplace to heat an entire "cabin," we would have expected the staff to start the fireplace much earlier in the day.
Additionally, there was no glove provided to open the fireplace door which was VERY HOT to the touch. We did call reception and they sent housekeeping with a cloth.
Also, we were disappointed that if we used more than one tea bag or instant coffee packet per person, we would be charged 3 euros for each additional one. This policy seemed out of sorts for the pricing of the lodging. I had read about this in one of the reviews and frankly thought it must have been a mistake but found out that it was true (see picture attached).
Brenda
Stayed 1 night in Nov 2024