Ratings based on 1,253 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.8 Hotel condition
Hotwire Verified Reviews
by A verified traveler from Norwalk
Posted Jun 24, 2024 on Expedia
The resort was nice. My issue was the room did not have AC and I asked for a new room and it had no AC and insects on the bed. They finally moved me to room 2201 and it rained so bad the room flooded the entire time I was there. I will not be returning. This was my 3rd time as a guest. I think I will try Riu next time.
by A verified traveler
Posted Jun 23, 2024 on Expedia
It was always raining which is not the properties fault but, the choice of flooring is not conducive to a wet atmosphere. Numerous people fell on slippery floors. My wife needed medical attention after splitting elbow open after falling on tile in main meeting room.
by A verified traveler
Posted Jun 23, 2024 on Expedia
Great place!
by A verified traveler
Posted Jun 22, 2024 on Expedia
by A verified traveler
Posted Jun 22, 2024 on Expedia
by A verified traveler
Posted Jun 22, 2024 on Expedia
I like everything
by A verified traveler
Posted Jun 21, 2024 on Expedia
Air went out in our room twice. They did make it right by moving us to a family suite after the second time. The property was big and you had to take a trolley to the food area and the beach. There was no premium liquor at the main bars. A lot of the stuff was for premium members only. Food was ok. Tried to make dinner reservations prior to arriving but couldn’t bc you have to get your room number first. Tried making reservations when we first arrived but two of the places we wanted were already completely booked. Ended up getting into them after the room mishap. They were never full so I feel like they save them for instances when people aren’t happy. Our conciere was absolutely great and the bartender at the family bar but everyone else seemed liked they were going through the motions and weren’t really happy to be there. This resort is for some people but not what we were hoping for.
by A verified traveler
Posted Jun 21, 2024 on Expedia
Plenty of bars but no service outside by the pools
by A verified traveler
Posted Jun 21, 2024 on Expedia
Nothing was nice or unique about this property
by A verified traveler
Posted Jun 21, 2024 on Expedia
Alcohol definitely was watered down, don’t book this hotel unless you like drinking extremely cheap alcohol. I was told Upgrading “ all inclusive package” to get better drinks was impossible, your pretty stuck with lower class drinks if you get a blue wrist band.