Ratings based on 1,240 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Jun 15, 2024 on Expedia
Room had severe leaks, apparently from AC. Repaired 1st time but on last night never came to fix. Woke up in pool of water. Almost impossible to make restaurant reservations even for 1 person. Lack of communication and knowledge within staff. Buffet was excellent. Room cleaner was amazing and caring.
by A verified traveler
Posted Jun 15, 2024 on Expedia
To much walking
by A verified traveler
Posted Jun 14, 2024 on Expedia
A lot of walking
Comment from Hotel Management
Jun 14, 2024 by Ilse Jordan (Web Relations), Hotel Management
Estimada Stephanie, Agradecemos por habernos elegido y nos hubiera gustado conocer sus observaciones a través de este importante medio. ¡Saludos cordiales! Ilse Jordan, Web RelationsSandos Playacar
by A verified traveler
Posted Jun 13, 2024 on Expedia
Ac and other items in all
Three of our rooms were a massive issue that nobody wanted to
Correct. Safety was also an issue. We paid
So much for crap
Amenities
Comment from Hotel Management
Jun 14, 2024 by Ilse Jordan (Web Relations), Hotel Management
Dear Justin,We are very sorry to read about your poor opinion regarding our hotel. Please be assured that we will take your criticism into consideration so that we will take corrective measures to improve our services where appropriate.Our best wishes to you.Best regards, Ilse Jordan Web Relations.
by A verified traveler
Posted Jun 13, 2024 on Expedia
Front desk representative was Amazing. Most of the staff was friendly with the exception of the restaurant servers, they never smiled and looked bother every time you would ask for something.
Comment from Hotel Management
Jun 14, 2024 by Ilse Jordan (Web Relations), Hotel Management
Dear Gerardo, Thank you for sharing your experience with us. We are glad to hear that our front desk team left such a positive impression on you, it's wonderful when we can start with a smile!We're sorry to hear that the restaurant team did not live up to your expectations. Perhaps their smiles escaped them amidst the hustle and bustle, but we promise to work on it. Our goal is to make all of our guests feel welcome and graciously served in every corner of our hotel.We will take your comments very seriously to improve and look forward to seeing you again, this time with many more smiles and good humor. Thank you for helping us to be better every day!Best regards,Ilse Jordan Web RelationsSandos Hotels & Resorts
by A verified traveler
Posted Jun 13, 2024 on Expedia
Comment from Hotel Management
Jun 14, 2024 by Ilse Jordan (Web Relations), Hotel Management
Dear MeganThank you very much for your review. We would have loved to know more details about your experience.We hope to welcome you back and have the opportunity to improve your perception of our service.Best regards,Ilse JordanWeb Relations
by A verified traveler
Posted Jun 13, 2024 on Expedia
ME GUSTO LA PROPIEDAD PUES ES TRANQUILA Y SE PASA BIEN EN FAMILIA
LO QUE NO ME GUSTO FUE QUE ME OFRECIERON UN TIEMPO COMPARTIDO Y ME ENGANARON PUES OMITIERON DATOS NECESARIOS PARA QUEE YO FIRMARA ESO FUE BIEN MOLESTO PERDI UNA MANANA Y ME SENTI MAL
Comment from Hotel Management
Jun 14, 2024 by Ilse Jordan (Web Relations), Hotel Management
Estimado Julio,Le Agracemos el habernos enviado sus comentarios. De igual forma nos gustaría disculparnos por no haber cumplidos con sus expectativas. Normalmente, nos esforzamos en pro de nuestros clientes para que tengan una experiencia inolvidable. Le aseguramos que su opinión es muy importante para mejorar algunas de nuestras áreas y poder brindar un servicio de primera clase a nuestros futuros huéspedes.¡Los mejores deseos!; Saludos cordiales, Ilse Jordan Web Relations
by A verified traveler
Posted Jun 13, 2024 on Expedia
Overall we liked the hotel but there was some things the needs to be taken care. First the bad first room we were given smelled like mold and there might have been unpleasant pests by the pool bar with the slides. the good amazing shows great staff and food at the main buffet was not bad we visited the steak house witch was good and French restaurant was good as well. Our kids loved the hotel due to the kids activities and water slides.
Comment from Hotel Management
Jun 14, 2024 by Ilse Jordan (Web Relations), Hotel Management
Dear Kaloyan!Thank you so much for taking the time to leave us your review and for choosing Sandos Hotels & Resorts. We are glad to hear that you enjoyed the shows, our attentive staff and the food in our restaurants.We take note of your comments about the room and pool area. While we cannot guarantee that the critters enjoyed their vacation as well, we are working to improve these areas. We are pleased to hear that your kids loved the activities and slides, we hope you had the opportunity to feel like a kid too!We will continue to strive to provide the best experience possible. We look forward to welcoming you back soon and exceeding your expectations.Best regards,Ilse Jordan Web RelationsSandos Hotels & Resorts
by A verified traveler
Posted Jun 12, 2024 on Expedia
Comment from Hotel Management
Jun 14, 2024 by Ilse Jordan (Web Relations), Hotel Management
Estimada Kristie, Muchas gracias por su valoración, nos hubiera encantado conocer su opinión. Esperamos darle la bienvenida nuevamente. Ilse Jordan, Web RelationsSandos Playacar
by A verified traveler
Posted Jun 12, 2024 on Expedia
Beautiful beach, big pools, great food
Comment from Hotel Management
Jun 12, 2024 by Ilse Jordan (Web Relations), Hotel Management
Dear Milton,I would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations.We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. KindestWishes, Ilse Jordan Web RelationsSandos Hotels & Resorts