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Wyndham Garden Playa del Carmen

4.0 star property

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Photo gallery for Wyndham Garden Playa del Carmen

Exterior
Garden
Lobby
Property amenity
Premium bedding, in-room safe, desk, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Room service
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Gym

Explore the area

Map
Lote 5 Manzana 29, Fraccionami, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪16 min walk‬
  • Mamitas Beach
    ‪4 min drive‬
  • Xcaret Eco Theme Park
    ‪10 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Superior Room, 2 Queen Beds, Non Smoking

Superior Room, 2 Queen Beds, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Superior Room, 2 Queen Beds, Non Smoking

  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Non Smoking

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

View from room

Room, 1 King Bed, Accessible, Non Smoking

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (One-Bedroom)

Suite, 1 King Bed, Non Smoking (One-Bedroom) | View from room

Suite, 1 King Bed, Non Smoking (One-Bedroom)

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room Standard With View

Premium bedding, in-room safe, desk, blackout drapes

Double Room Standard With View

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard With View

Premium bedding, in-room safe, desk, blackout drapes

Double Room Standard With View

  • Sleeps 4
  • 2 Double Beds

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  • Breakfast included
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4.6 out of 5, Wonderful, (1005)
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The price is $71 total
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About this property

Wyndham Garden Playa del Carmen

4-star hotel in Playacar
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Wyndham Garden Playa del Carmen offers 196 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Wyndham Garden Playa del Carmen features an outdoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 3 meeting rooms. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and a garden. Onsite self parking is complimentary.

Wyndham Garden Playa del Carmen is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.
Playa Garden - This restaurant serves breakfast only.
Late night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Playa Garden

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Elevator (51 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (43 inches high)
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Sign language-capable staff
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Holiday Inn Express Hotel Playa Carmen
Holiday Inn Express Playa Carmen
Wyndham Garden Playa Carmen Hotel
Wyndham Garden Playa Carmen
Holiday Inn Express Playacar Riviera Maya Hotel Playa Del Carmen
Holiday Inn Playa Del Carmen
Playa Del Carmen Holiday Inn
Express Playacar Riviera Maya
Wyndham Garden Playa Del Carmen Riviera Maya Mexico
Holiday Inn Express Playa Del Carmen

Wyndham Garden Playa del Carmen Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 437 out of 1003 reviews
Rating 8 - Good. 283 out of 1003 reviews
Rating 6 - Okay. 156 out of 1003 reviews
Rating 4 - Poor. 67 out of 1003 reviews
Rating 2 - Terrible. 60 out of 1003 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

James

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
breakfast included but not much of a selection. toaster did not even work and they did not change it after 9 days being there.
Stayed 9 nights in Mar 2025

8/10 Good

Veronica

Traveled with group
Liked: Cleanliness, staff & service
Good location. The hotel is not that far from the beach/ferry. I like that it was quiet and that it included a hot breakfast. The room was clean, beds were comfortable. The only thing I did not like was the moldy smell in my room. I brought that smell with me home :/
Stayed 3 nights in Feb 2025

10/10 Excellent

Manuel

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Feb 2025

8/10 Good

Fanny

Traveled with family
Liked: Cleanliness
Hood
Stayed 3 nights in Mar 2025

4/10 Poor

Jose

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property itself was not bad. The rooms were of a good size. It was the dressing of the rooms. Towels were old, stained and had holes. Shower curtain was hanging literally by threads. Sheets and covers were old and stained. Curtains and furniture had paint stains and paint drops on them. Furniture was old and losing its veneer layers. Staff did what they could with what they were given.
Stayed 14 nights in Feb 2025

2/10 Terrible

robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a good choice!

Its really run down! The sheets, towels, pillowcases, Floor mat were worn down and dingy gray. The pillowcases had holes in them. I actually took 1 down to show the front desk clerk. The sink faucet was so clogged that the water didn't run; it sprayed! When it was a holiday inn express it was better! Its not a hotel that we would stay in again.
Stayed 1 night in Feb 2025

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities, room comfort

Solo trip

The staff was very friendly. There is a lot of people that use the breakfast. You may be in a lineup to get in if they’re doing a tour. Iowa State here before and it is a little ways away from everything. The rooms could use some upgrades.
Stayed 3 nights in Feb 2025

6/10 Okay

Emilia

Traveled with family
Liked: Staff & service
In general it was clean and had great service. However the gym was dark, no water no paper towels or cleaning solution to clean equipment after use.
Stayed 1 night in Feb 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

2/10 Terrible

Kenneth

Stayed 4 nights in Feb 2025

10/10 Excellent

Dorian

Stayed 3 nights in Feb 2025

6/10 Okay

Christian

Liked: Staff & service, room comfort
Amazingly they did not have towels, the rest was ok for the price you pay
Stayed 3 nights in Feb 2025

8/10 Good

ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff was nice. Huge breakfast buffet. Place is clean. Nice area, quiet, very lush garden area. Only negative I had was they didn’t have the air conditioning on in the fitness room. Also the building itself could use some repairs. I’m a home remodeling contractor maybe I noticed things others wouldn’t.
Stayed 14 nights in Jan 2025

2/10 Terrible

Gilad

Traveled with partner, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Terrible smell on the hall in the first floor and the product / items of shower there’re is no body soup liquid The towel were terrible the curtains in the shower looks worn , so you should do make over immediately !!!
Stayed 2 nights in Feb 2025

6/10 Okay

Lucy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was kind and attentive but rooms were old and outdated
Stayed 3 nights in Feb 2025

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very pleasant stay at the Wyndam Garden. Check in was smooth and all the receptionists through the week were kind and helpful. They all spoke at least a little English so we managed with communicating. The room was spotless, everything worked, including the AC. The bed was comfortable, the room was cleaned and made up every day. The swimming pool was not large, but clean and cool as it was shaded a good part of the day in February. I think we were there during a Mexican school holiday because there were quite a few families staying. That may have been the reason for the strange shortage of towels. There were a few restaurants within a short walk, we loved Don Sirloin nearby, and there was a Chaudry supermarket nearby with everything you could need. We didn't have a fridge or a safe in the room, but we could leave a few food items in the fridge at reception, and we left our passports etc. in their safe when we were outside the hotel and collected them when there. There was a tour desk in the lobby, and taxis readily available. 150 pesos anywere in the downtown zone. The main free beach, Playa del Carmen, and the small free area vccvcbbjfvcaaas dof Playcar beach And finally, the breakfast buffet was extensive, generous and delicious. It included fresh fruit, cereal and pancakes, eggs, and a variety of cooked dishes with vegetables and chicken or beef. Overall we were very hapy with pur stay and wouldn't hesitate to stay again
Stayed 7 nights in Feb 2025

2/10 Terrible

Alejandro

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service , poor maintenance, property needs upgrades
Stayed 6 nights in Feb 2025

4/10 Poor

Eric

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we entered the lobby, the smell of mold was strong. We thought that perhaps there had been some flooding in the area, but the clerk said it was just humidity. We were assigned a room on the first floor and the smell of mold was so bad, I couldn't breathe. (I have asthma.) The clerk was apologetic and gave us a room on the second floor. That room didn't have quite as bad a smell, but there was still some odor. Upon return to the US, my CPAP machine came back reeking of mold and I had to change the filter, hose, and mask. The tank had to be bleached. We had already pre-paid and it was late, so we decided to stay. Imagine my surprise when I turned down the bed covers to discover a used tissue in between the sheets. We slept on top of the covers and in the morning took all of the linens off the bed. There were two bath towels and one hand towel for us to share. The good parts of the hotel were the front desk and breakfast staff. They were friendly and helpful. The hotel also provided 2 free bottles of water per night since the tap water was not safe to drink. That's common in that part of Mexico and the hotel made coffee, tea, and other beverages with filtered water. It could be a great hotel, but they have to clean the air system to get out the mold.
Stayed 4 nights in Jan 2025

2/10 Terrible

Maria Guadalupe Bollain y Goytia

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Muy malas condiciones , las toallas de los baños muy percudidas y ya gastadas, no pudimos estar más q una noche y mucho ruido. , nos tuvimos que cambiar a otro hotel.
Stayed 7 nights in Jan 2025

6/10 Okay

Francy, Calgary

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
If you are going to stay more than 4 days take into account that the breakfast is the same every single day, which it ends being boring. There is not variety how the eggs are cooked. The infrastructure is cheap, bed frames unstable, no fridge in the room. No good ventilation in the rooms. You cannot open the windows so your beach clothes never get dry. The service is excellent as well the cleaness of the place.
Stayed 9 nights in Jan 2025

10/10 Excellent

Gilberto, Hidalgo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 1 night in Jan 2025

10/10 Excellent

Vicente

Stayed 1 night in Jan 2025

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel. I went in the past and is good to business stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

Juan Carlos

Business traveler
Liked: Cleanliness, staff & service
No dining and no bottle of water
Stayed 2 nights in Jan 2025

10/10 Excellent

Percy

Near the beach an restaurants an entertainment
Stayed 5 nights in Jan 2025