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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property

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Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

Exterior
3 outdoor pools, sun loungers
Exterior
Deluxe, 2 Queen Beds, Non-Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • All inclusive
  • Bar
  • Housekeeping
  • Spa

Explore the area

Map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪3 min drive‬
  • Quinta Avenida
    ‪6 min drive‬
  • Xcaret Eco Theme Park
    ‪15 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪255 min drive‬

Room options

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden, 1 King Bed, Non-Smoking

  • 391 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Accessible Room, 1 Queen Bed, Non-Smoking

  • 391 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Ocean, 2 Queen Beds, Non-Smoking

  • 391 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Non Smoking, Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe, 2 Queen Beds, Non-Smoking

  • 428 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden, 2 Queen Beds, Non-Smoking

  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Ocean, 1 King Bed, Non-Smoking

  • 391 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior With Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior With Garden View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Superior With Ocean View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Superior With Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior With Pool View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Superior With Ocean View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Deluxe With Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Superior With Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior With Pool View

  • Sleeps 4

View all photos for Room Deluxe With Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Superior With Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

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About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5-star resort in Playacar
Catch some rays at the beach or spend the day relaxing at Viva Maya by Wyndham, A Trademark All Inclusive Resort's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. Change of towels is available on request.
Viva Maya by Wyndham, A Trademark All Inclusive Resort offers 604 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to balconies. 55-inch LED televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Viva Maya by Wyndham, A Trademark All Inclusive Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Viva Maya by Wyndham, A Trademark All Inclusive Resort features a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a sauna. Dining is available at one of the resort's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

Event facilities measuring 18977 square feet (1763 square meters) include conference space. This all-inclusive resort also offers a fitness center, spa services, and a terrace. Complimentary self parking is available on site.

Viva Maya by Wyndham, A Trademark All Inclusive Resort has designated areas for smoking.

La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Cosmopolita by Viva - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cosmopolita by Viva
  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Tennis lessons
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18,977 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.81 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 418 out of 1002 reviews
Rating 8 - Good. 285 out of 1002 reviews
Rating 6 - Okay. 154 out of 1002 reviews
Rating 4 - Poor. 84 out of 1002 reviews
Rating 2 - Terrible. 61 out of 1002 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Malgorzata

Stayed 6 nights in Dec 2024

8/10 Good

Laryssa

Liked: Staff & service
Stayed 7 nights in Dec 2024

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time loved it
Stayed 6 nights in Dec 2024

10/10 Excellent

Rachel Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful vacation!
Stayed 7 nights in Dec 2024

8/10 Good

Samantha

Stayed 7 nights in Dec 2024

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The trapeze. This activity was unique and amazing. Overall very clean property. We were only visiting for 2.5 days and the staff were kind enough to get us a restaurant reservation even though it was full. We were also vegetarian and the chef made us a special Mexican meal without meat at the regular cafe.as it was hard for us to find options that were not mixed or alongside meat. Kids loved all the activities and the staff were amazing. I highly recommend this resort.
Stayed 3 nights in Dec 2024

10/10 Excellent

Katherine, Somersworth

Stayed 7 nights in Dec 2024

6/10 Okay

Gesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the food!
Stayed 6 nights in Dec 2024

8/10 Good

Elena

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We go to the Mexico all inclusive every winter. Good things in Viva Maya: The beach and sea are wonderful! No waves, no seaweed, no dip water, no stones, white sand, very safe swimming. Abundant amount of sunbeds. The territory is small enough to walk from your room to the beach, pools and restaurants. No needs of golf cars transportation. The hotel is small. Very cute and cozy. Very clean everywhere. The service on check in, on cleaning rooms, at bars and restaurants is perfect as usually in Mexico all inclusive 4 stars. The food is fresh, very diverse, delicious. Especially Christmas dinner was impress. Bad things: Very loud resort. And we are young people and it bothered us! The volume of music is extreme. You can`t rest in your rooms if you live close to the pools since pools activities with very loud music. But on beach you don`t hear it so loud. You can`t sleep if you live close to the lobby since night dance with extremely loud music. Our room was facing the pool and we heard music during the night from lobby disco. And second. Boring, not sophisticated shows. Starts at 9.30pm that is late. And again with very loud music. Because of this 2 things we will choose another resort next time.
Stayed 7 nights in Dec 2024

8/10 Good

Sharon E

Stayed 9 nights in Dec 2024

10/10 Excellent

Terence James, Milton

Stayed 11 nights in Nov 2024

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Bryan

Traveled with family
No reservations for restaurants available and poor method for making reservations. Food also needs to be refreshed. This is our 6th time at this resort and probably the last
Stayed 4 nights in Dec 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2024

6/10 Okay

Guadalupe

Traveled with family
Liked: Cleanliness, amenities
One thing that they could’ve done is warned people about the strobe light usage during the evening performances. I’m sensitive to strobe lights and had a really hard time one night and had a headache until the next morning because of the lights. The food in general was okay. Breakfast was always good and lunch and dinner was average. I got sick from eating there one night and stayed up all night using the restroom. The next morning I was vomiting from how sick I was (I don’t drink alcohol at all and only ate at the resort that day). The same morning my mom fell on the slippery floor getting me medicine for my upset stomach. It was a rainy day and water was in the hallways of the building where our room was. They had a caution sign but the floor is very slippery when wet and there was no railing to hold on to. They wanted to charge me for a towel I used to clean my vomit but dropped the charges after my mom and I filed a report about my stomach issues and about my mom’s fall. They have a doctor at the property but it’s extra charge even for crutches (my mom couldn’t walk the day that she fell and is still limping). Don’t waste your time filling out the complaint reports. Good that they have two pharmacies across the street. The activities were nice. Josue taught me how to sail the catamaran and how to do archery. He was very patient with both activities and made sure my posture was good for the archery. Angel also gave me a catamaran lesson and it was good too.
Stayed 9 nights in Dec 2024

10/10 Excellent

Dmitri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my stay there. I plan to vacation there again... Vivi Maya by Windham is great. I highly recommend it!!!!
Stayed 9 nights in Dec 2024

10/10 Excellent

Clayton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really great time with our kids. They loved the activities that the resort offered. Every staff member was friendly and helpful. Enjoyed our stay.
Stayed 12 nights in Dec 2024

10/10 Excellent

Connie

Traveled with group
We enjoyed our stay very much, great vacation with a reasonable price. Entertainment was excellent, we enjoyed every show.
Stayed 7 nights in Dec 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in PLAYACA 5 times at 4 resorts. We really like this resort and if we come back we will come here again. No complaints, they try to keep you entertained and it has a beautiful beach. Very happy.
Stayed 8 nights in Dec 2024

8/10 Good

Lizette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice gated area and safe for tourist.
Stayed 5 nights in Nov 2024

8/10 Good

Miguel Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out stay was great, over all The service was great. Everyone was friendly
Stayed 8 nights in Nov 2024

2/10 Terrible

Lara Pauline, Lake Cowichan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2024

2/10 Terrible

Shelley

Traveled with family
Disliked: Property conditions & facilities
Do NOT stay in room 3122 unless you enjoy the CONSTANT SEWER SMELL. Do NOT stay in room 3126 unless you don’t need a toilet seat and enjoy SEWER smell and don’t stay in 3306 if you are over 4 ft tall and would like to shower where the shower head works for your height. Food was less than mediocre, and it’s not of IF it’s WHEN you get food poisoning. The lack of compatibility for US dollars is unbelievable for a tourist spot. The employees in the shop are very rude. I do NOT recommend this resort and will NOT stay again. In all my years coming to Mexico I have never dealt with them not accepting IS money with small tears, maybe something new? All that has to be done is keep circulating it, as much American money that comes in, it’s an easy thing.
Stayed 5 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
5th time here .... Great beach... Pool excellent.... Entertainment 👍
Stayed 8 nights in Nov 2024

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2024