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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property

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Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

Exterior
2 outdoor pools, sun loungers
Exterior
Deluxe, 2 Queen Beds, Non-Smoking | In-room safe, blackout drapes, iron/ironing board
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • All inclusive
  • Bar
  • Housekeeping
  • Spa

Explore the area

Map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Piste Cyclable sur Paseo Xaman-Ha
    ‪5 min walk‬
  • Playacar Beach
    ‪14 min walk‬
  • Mayan Ruins of Playacar
    ‪16 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪12 min drive‬

Room options

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board

Superior Garden, 1 King Bed, Non-Smoking

8.0 out of 10
Very good
(6 reviews)
  • 391 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board

Accessible Room, 1 Queen Bed, Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 391 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking | In-room safe, blackout drapes, iron/ironing board

Superior Ocean, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(1 review)
  • 391 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board

Superior Room, 2 Queen Beds, Non Smoking, Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking | In-room safe, blackout drapes, iron/ironing board

Deluxe, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • 428 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board

Superior Garden, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(25 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board

Superior Ocean, 1 King Bed, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 391 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior With Garden View

In-room safe, blackout drapes, iron/ironing board

Room Superior With Garden View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Superior With Ocean View

In-room safe, blackout drapes, iron/ironing board

Room Superior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Superior With Pool View

In-room safe, blackout drapes, iron/ironing board

Room Superior With Pool View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Superior With Ocean View

In-room safe, blackout drapes, iron/ironing board

Room Superior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Deluxe With Garden View

In-room safe, blackout drapes, iron/ironing board

Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Superior With Pool View

In-room safe, blackout drapes, iron/ironing board

Room Superior With Pool View

  • Sleeps 4

View all photos for Room Deluxe With Garden View

In-room safe, blackout drapes, iron/ironing board

Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Superior With Garden View

In-room safe, blackout drapes, iron/ironing board

Room Superior With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

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About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5-star resort in Playacar
Catch some rays at the beach or spend the day relaxing at Viva Maya by Wyndham, A Trademark All Inclusive Resort's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. Change of towels is available on request.
Viva Maya by Wyndham, A Trademark All Inclusive Resort offers 604 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to balconies. 55-inch LED televisions come with premium cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor tennis court and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Some rates at Viva Maya by Wyndham, A Trademark All Inclusive Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Viva Maya by Wyndham, A Trademark All Inclusive Resort features a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. Dining is available at one of the resort's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

Event facilities measuring 18977 square feet (1763 square meters) include conference space. This beach resort also offers a children's pool, a fitness center, and spa services. Complimentary self parking is available on site.

Viva Maya by Wyndham, A Trademark All Inclusive Resort has designated areas for smoking.

La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Cosmopolita by Viva - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.

All inclusive details

All-inclusive room rates at Viva Maya by Wyndham, A Trademark All Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cosmopolita by Viva
  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino

Things to do

  • 2 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Surfing/bodyboarding
  • Tennis lessons
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18,977 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Designated smoking areas
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.74 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 419 out of 1007 reviews
Rating 8 - Good. 287 out of 1007 reviews
Rating 6 - Okay. 153 out of 1007 reviews
Rating 4 - Poor. 85 out of 1007 reviews
Rating 2 - Terrible. 63 out of 1007 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Miguel Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out stay was great, over all The service was great. Everyone was friendly
Stayed 8 nights in Nov 2024

2/10 Terrible

Lara Pauline, Lake Cowichan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2024

2/10 Terrible

Shelley

Traveled with family
Disliked: Property conditions & facilities
Do NOT stay in room 3122 unless you enjoy the CONSTANT SEWER SMELL. Do NOT stay in room 3126 unless you don’t need a toilet seat and enjoy SEWER smell and don’t stay in 3306 if you are over 4 ft tall and would like to shower where the shower head works for your height. Food was less than mediocre, and it’s not of IF it’s WHEN you get food poisoning. The lack of compatibility for US dollars is unbelievable for a tourist spot. The employees in the shop are very rude. I do NOT recommend this resort and will NOT stay again. In all my years coming to Mexico I have never dealt with them not accepting IS money with small tears, maybe something new? All that has to be done is keep circulating it, as much American money that comes in, it’s an easy thing.
Stayed 5 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
5th time here .... Great beach... Pool excellent.... Entertainment 👍
Stayed 8 nights in Nov 2024

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2024

4/10 Poor

Joe

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
This displays tell you to get a room and they don’t put you on the room that you buy on Expedia
Stayed 6 nights in Nov 2024

10/10 Excellent

Johnny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of activities. Good food. Pretty area.
Stayed 8 nights in Nov 2024

10/10 Excellent

michael, Salt Lake City

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Mrs transport from Hotel to Cancun was horrible The mts rep was not nice at all The other people where rude and not willing to help
Stayed 7 nights in Sep 2024

8/10 Good

James Sebastian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay. there are things that need fixing, but then we all need fixing of some sort. Would stay again but without the rain of course.
Stayed 8 nights in Oct 2024

10/10 Excellent

Patrick C.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the second time we stay at this property and we always LOVE it. We're planning already for next year. Your facility, entertainment, your staff, location, the dedication to make feel travellers special and happy is the perfect formula! Thank you again for your work!
Stayed 7 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we love this place
Stayed 7 nights in Oct 2024

10/10 Excellent

Bekim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my wifes and I 5th time at your resort. Absolutely amaizing. Can't pick any thing wrong. Beach, drinks, food are amazing. Just got back today and alredy booked another 8 day trip here for mid February.
Stayed 3 nights in Oct 2024

8/10 Good

Cindy, Whitby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

6/10 Okay

CAROLINA

Liked: Cleanliness, staff & service, amenities
Preface this review with the fact that as a family we travel a lot to many places around the world and are not overly picky. Start off with the good. The beach is beautiful and the overall staff is good, food selection is good and varied. The cafe at the front is great. Our issues started at check in. The person who checked us in didn't explain much to us including the download of the app to access the schedule of activities and restaurant reservations. We only found out about the app from other guests. The app itself is not easy to navigate. Once we got to our rooms after checking in (2 rooms) 1 of the rooms was fully under construction. We were reassigned a room for the night and told to go back to the front desk next day to change to a new room for the rest of the week. No compensation offered for the inconvenience. The water temperature for the showers is lukewarm and you're lucky if you get hot water. The only place you can get AC is in your room, the a la carte restaurants or the sports bar. Everywhere else is open air. Including the buffet dining area. It's hot. And we were there off-season so I can imagine how hot it gets during peak season. The wifi is spotty at best throughout the resort. We had an infestation of ants in our room. Overall it was ok. The beach is fantastic but any hotel you get along this strip will give you the same beach. Would not come back to this hotel.
Stayed 7 nights in Oct 2024

8/10 Good

Eduard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is the best asset
Stayed 1 night in Oct 2024

8/10 Good

Jezzenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience. Resort is for family or partner to relax. Is very quiet and clean. Only problem i had was bathroom issue. But reported it and it was fixed right away.
Stayed 3 nights in Oct 2024

10/10 Excellent

Masood

Stayed 3 nights in Sep 2024

10/10 Excellent

Jose Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar muy bonito
Stayed 11 nights in Sep 2024

4/10 Poor

Serena

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I did not find the resort or people very inviting. I dont know if its the lack of english or that not all departments are tipped. I would not recommend. Bring bug spray. I wqs eatin alive!
Stayed 7 nights in Sep 2024

10/10 Excellent

Ramon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 5 nights in Sep 2024

10/10 Excellent

Jairo Eliud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but cozy resort. Great beach. Safe, calm, relaxing. Will definitely come again...)))
Stayed 2 nights in Sep 2024

6/10 Okay

Kenneth Allen

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 5 nights in Sep 2024

10/10 Excellent

CORAL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Victor M Ruiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they have a lot of services and entertainment and accesible to the beach for the guests and they have very friendly staff.
Stayed 4 nights in Sep 2024