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The Royal Haciendas All Inclusive

4.0 star property

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Photo gallery for The Royal Haciendas All Inclusive

Exterior
Balcony view
6 outdoor pools, pool umbrellas, sun loungers
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪6 min drive‬
  • Playa del Carmen Main Beach
    ‪7 min drive‬
  • Punta Esmeralda Beach
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

9.6 out of 10
Exceptional
(10 reviews)
  • 1047 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

1 bedroom, pillowtop beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

9.4 out of 10
Exceptional
(3 reviews)
  • 1445 sq ft
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Junior Suite Beachfront

1 bedroom, pillowtop beds, in-room safe, individually decorated

Deluxe Junior Suite Beachfront

9.0 out of 10
Wonderful
(27 reviews)
  • 398 sq ft
  • Beach view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Junior Suite

1 bedroom, pillowtop beds, in-room safe, individually decorated

Deluxe Junior Suite

8.6 out of 10
Excellent
(60 reviews)
  • 398 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Fully Equipped Kitchen

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Fully Equipped Kitchen

9.8 out of 10
Exceptional
(46 reviews)
  • 1047 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Run of the House

1 bedroom, pillowtop beds, in-room safe, individually decorated

Run of the House

9.0 out of 10
Wonderful
(62 reviews)
  • 398 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Master Suite, 2 Bedrooms, Fully Equipped Kitchen

1 bedroom, pillowtop beds, in-room safe, individually decorated

Deluxe Master Suite, 2 Bedrooms, Fully Equipped Kitchen

9.8 out of 10
Exceptional
(22 reviews)
  • 1445 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Suite Deluxe with Sea View

1 bedroom, pillowtop beds, in-room safe, individually decorated

Suite Deluxe with Sea View

  • Sea view
  • Sleeps 6
  • 2 Double Beds, 1 King Bed and 2 Twin Beds

View all photos for Suite Junior

1 bedroom, pillowtop beds, in-room safe, individually decorated

Suite Junior

  • Sleeps 2
  • 2 Double Beds

View all photos for Suite Deluxe

1 bedroom, pillowtop beds, in-room safe, individually decorated

Suite Deluxe

  • Sleeps 4

View all photos for Suite Deluxe with View

1 bedroom, pillowtop beds, in-room safe, individually decorated

Suite Deluxe with View

  • Sleeps 2
  • 2 Double Beds

View all photos for Room Junior with Sea View

1 bedroom, pillowtop beds, in-room safe, individually decorated

Room Junior with Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite Master

1 bedroom, pillowtop beds, in-room safe, individually decorated

Suite Master

  • Sleeps 6

View all photos for Suite Junior with Sea View

1 bedroom, pillowtop beds, in-room safe, individually decorated

Suite Junior with Sea View

  • Sea view
  • Sleeps 2
  • 2 Double Beds

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  • Spa
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4.1 out of 5, Very Good, (2273)
$306 nightly
The price was $403
The price is $306 total
includes taxes & fees
Ocean Riviera Paradise All Inclusive

About this property

The Royal Haciendas All Inclusive

4-star property in Corasol
Catch some rays at the beach or spend the day relaxing at The Royal Haciendas All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.
The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The Royal Haciendas All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 3 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Complimentary uncovered valet parking is available on site.

The Royal Haciendas All Inclusive has designated areas for smoking.

Kinokó - Overlooking the garden, this diner serves dinner only. Reservations are required.
Los Murales - Overlooking the garden, this family restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
La Palapa del Sol - This beach family restaurant serves breakfast, lunch, and dinner. Open daily.
Sol y Luna Grill - This poolside seafood restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna - This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Stereo
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Elevator

More

  • 18 buildings
  • 4 floors
  • Built in 2006
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 3.03 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 600 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1031 out of 1811 reviews
Rating 8 - Good. 430 out of 1811 reviews
Rating 6 - Okay. 210 out of 1811 reviews
Rating 4 - Poor. 79 out of 1811 reviews
Rating 2 - Terrible. 61 out of 1811 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Kip

Traveled with family
Liked: Cleanliness, staff & service
This hotel is a time share so you have to give you room number all the time for everything. Bar opens from 11AM to 11pm. The hole place shuts down real early
Stayed 7 nights in Apr 2025

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The room setup is perfect for a family of four. The dining options were decent, and we really enjoyed the pools, hammocks, and various activities. There is some beach erosion which made the beach not as we expected. The sand and actual beach area is nice, but due to sticks and rocks, it was not enjoyable going into the water.
Stayed 5 nights in Apr 2025

4/10 Poor

stephanie

Traveled with family and small children
Liked: Cleanliness
Was disappointed with the customer service. You meet a concierge when you check in but they do nothing. They are pointless. Ours did not check on us one time. I also asked to have 1 reservation at a restaurant the night of my birthday at the very least. He didn’t even try, so we did not get a reservation. I checked daily and nothing. I had to go at 5 pm day of and beg to get let in. Everything closes by 10:45 pm. Can’t get drinks after that. All inclusive is not all inclusive. They limit the number of slices of pizza you can order to 2 per person. Room service menu is limited after 11. No alcohol for room service after 11. When you do get room service can only order 2 drinks per adult registered to the room. Entertainment was lacking. If you are not a time share owner you get treated differently. Beach was awful, hardly walkable. Beach front doesn’t mean you walk out to beach just means ocean view. The only good thing about this place was the kids club which is why I gave it 2 stars and not 1. Also had to wait in long line for breakfast most days. I would NOT recommend this place. I will never go back.
Stayed 6 nights in Mar 2025

4/10 Poor

Andrei

Traveled with family
Liked: Cleanliness, staff & service
The hotel is clean and staff is friendly, a few entertaining options like ping pong and pool; What we didn’t like there is no swimming beach, we walked to another hotel property to swim in gulf; even there were a few free dining options in all inclusive package they charge extra for some dishes, overall food was okay;
Stayed 6 nights in Apr 2025

8/10 Good

Daniil, Norcross

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food selection felt limited but staff and hotel were nice.
Stayed 5 nights in Apr 2025

10/10 Excellent

Samuel Jr

Stayed 7 nights in Apr 2025

10/10 Excellent

Maria G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

6/10 Okay

Ralitsa

Traveled with family
Liked: Cleanliness, amenities
While we usually book all inclusive resorts, this one was nothing like anything we have ever been to. There were people who own apartments in this resort and not all of them were all inclusive so no matter if you are in the buffet, the bar or a restaurant, you would always get asked for your room number. It is really annoying and I waste of time. The lines were always big just to get to the buffet, although there were empty tables because of this. And then the waiter would ask you again. I think this could easily be solved with different colored wristbands. The buffet did not work for lunch so the only option was the restaurants and they had limited options. The dinner buffet was really small with very limited options.
Stayed 7 nights in Mar 2025

4/10 Poor

Luis

Traveled with partner
Liked: Staff & service
So to start the beach access was horrible can’t swim in it or Kyak as advertised. We meet people with timeshares there and they said they received an email letting them know this should be posted on you’re website as well because I wouldn’t have gone there if I knew there was no availability to swim in the water. So I am very disappointed in this trip.
Stayed 7 nights in Apr 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service
Los baños del cuarto muy inseguros
Stayed 7 nights in Apr 2025

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very well run and very professional.Everyone from the gardeners to the managers were friendly and so helpful. Thank you
Stayed 7 nights in Apr 2025

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Property was super clean, older location but the staff was always cleaning, the food options were different every day, overall the property is great except the beach was not.. too much seaweed and debree on the sand...also as soon as you come in just SAY NO TO THE TIMESHARE..
Stayed 4 nights in Apr 2025

8/10 Good

felecia a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2025

6/10 Okay

Jenny

Traveled with family
Liked: Cleanliness, property conditions & facilities
Our family really liked the room. It was very spacious and they provided us with an upgrade, at arrival, so we could have a joined room. We didn’t appreciate the difficulty in making reservations at their 2 special restaurants. We weren’t very impressed with the food and felt that we were basically eating the same things all week. Room service always took 45min to an hour no matter the time of day. We had a charge for a donation to some special cause, without even being asked. The gym doesn’t allow anyone under 16, even with a parent, so that was frustrating as we wanted to work out as a family and our 15yo was told she couldn’t be in there.
Stayed 6 nights in Apr 2025

8/10 Good

Lacie Jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we would totally go back! Things we loved: - super clean - always felt safe - great staff especially Oscar! - fun activities - beautiful clean pools - lovely massages - pizza was surprisingly good - we loved the movie under the stars - great drinks Things to note: - if you want to eat at one of the nicer restaurants get your reservations when you check in - if you sit at the grill at the Japanese restaurant it is a set menu - room service is very slow even for a couple of waters
Stayed 4 nights in Apr 2025

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming, very friendly, and accommodating. Resort was clean and well Maintained. Variety of activities available.
Stayed 4 nights in Apr 2025

6/10 Okay

Mariah

Stayed 7 nights in Mar 2025

10/10 Excellent

Kristi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

David, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Mar 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Staci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Octavio was the best conceige!!
Stayed 4 nights in Apr 2025

2/10 Terrible

Benjamin

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m incredibly frustrated and would like someone from Expedia to please reach out and help make this right. We booked this property based on how lovely the Royals Sands was last year in Cancun. This property is completely different, and while I could list a bunch of reasons why we were disappointed, the main one is that the beach is completely eroded and is nothing at all like what is shown in the photos on the listing on Expedia. Our kids love playing on the beach and swimming in the ocean, and the pictures on Expedia make it look like it’s a wonderful, classic Rivierva Maya beach. The beach was a fraction of the size of what is shown on the listing, is unsafe for kids to walk (much less play) given spear-like stumps and huge rock edges sticking out of the sand, and slimy / seaweed-filled water. I know it sounds like I’m being dramatic, but I’m happy to share photos from my trip and compare against the photos on the listing. I understand that they are dealing with erosion, but I need that called out in the listing so I can make an informed decision, and not get surprised after booking and showing up on property. Not sure if this review is public or not, but really hoping someone from Expedia can contact me and help make this right.
Stayed 7 nights in Apr 2025

6/10 Okay

Nicolas

Stayed 7 nights in Mar 2025