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Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

5.0 star property

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December 2024
January 2025

Photo gallery for Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

Lobby
Exterior
The Reserve Junior Suite Swim Up | Egyptian cotton sheets, premium bedding, down comforters, free minibar
4 outdoor pools, pool umbrellas, sun loungers
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
5ta Avenida, Esquina Calle 112, Playa del Carmen, QROO, 77710
  • Punta Esmeralda Beach
    12 min walk
  • Nespresso
    2 min walk
  • ADO Terminal Alterna Playa del Carmen
    7 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    13 min drive

Room options

View all photos for The Reserve Master Suite Swim Up

The Reserve Master Suite Swim Up | Egyptian cotton sheets, premium bedding, down comforters, free minibar

The Reserve Master Suite Swim Up

  • 1140 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Roulette Room Playa del Carmen or La Perla

Roulette Room Playa del Carmen or La Perla | Egyptian cotton sheets, premium bedding, down comforters, free minibar

Roulette Room Playa del Carmen or La Perla

  • 624 sq ft
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed

View all photos for The Reserve Junior Suite Swim Up

The Reserve Junior Suite Swim Up | Egyptian cotton sheets, premium bedding, down comforters, free minibar

The Reserve Junior Suite Swim Up

  • 678 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Junior Suite Nature View

The Reserve Junior Suite Nature View | Egyptian cotton sheets, premium bedding, down comforters, free minibar

The Reserve Junior Suite Nature View

  • 678 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Nature View

Suite, Nature View | Egyptian cotton sheets, premium bedding, down comforters, free minibar

Suite, Nature View

  • 839 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Master Suite, Nature View

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Master Suite, Nature View

  • 1140 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Nature View

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Junior Suite, Nature View

  • 678 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Suite Swim Up

The Reserve Suite Swim Up | Egyptian cotton sheets, premium bedding, down comforters, free minibar

The Reserve Suite Swim Up

  • 839 sq ft
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed

View all photos for The Reserve Master Suite Nature View

The Reserve Master Suite Nature View | Egyptian cotton sheets, premium bedding, down comforters, free minibar

The Reserve Master Suite Nature View

  • 1140 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve, Suite, Nature View

The Reserve, Suite, Nature View | Egyptian cotton sheets, premium bedding, down comforters, free minibar

The Reserve, Suite, Nature View

  • 646 sq ft
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed

View all photos for Two Bedrooms Master Suite

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Two Bedrooms Master Suite

  • 1980 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

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About this property

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

5-star property in Luis Donaldo Colosio
Catch some rays at the beach or spend the day relaxing at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 14 restaurants.
Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive offers 393 accommodations with free minibar items and minibars. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desk chairs, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive features a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. Dining is available at one of the property's 14 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 15 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. Event facilities measuring 25005 square feet (2323 square meters) include a conference center. This luxury property also offers spa services, multilingual staff, and gift shops/newsstands. Complimentary self parking is available on site.

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive is a smoke-free property.

Sal Steak Cave - Onsite fine-dining restaurant.
Capella - Onsite restaurant. Open daily.
Kanna Beach Club - Onsite bar. Open daily.
The Lunch Box - Onsite restaurant. Open daily.
Tori - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 14 restaurants
  • 15 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 4 outdoor pools
  • Farming classes
  • Fitness classes
  • Full-service spa
  • Health club
  • Pilates classes
  • Shopping
  • Snorkeling
  • Spa tub
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (25,005 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • Elevator (39 inch wide door)

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 33 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Paradisus Perla All Adult All Inclusive
Paradisus Playa del Carmen La Perla All Adult All Inclusive
Paradisus Playa Carmen Perla All Adult/All Inclusive
Paradisus Perla All Adult/All Inclusive
Paradisus Playa Carmen Perla Adult/All
Paradisus Perla Adult/All
Paradisus Playa del Carmen La Perla All Adult/All Inclusive
Paradisus Playa Carmen Perla Adults /All Inclusive
Paradisus Playa del Carmen La Perla All Adult/All Inclusive

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 603 out of 1007 reviews" "
Rating 8 - Good. 222 out of 1007 reviews" "
Rating 6 - Okay. 91 out of 1007 reviews" "
Rating 4 - Poor. 48 out of 1007 reviews" "
Rating 2 - Terrible. 43 out of 1007 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I had an amazing time at this resort. The food and drinks were amazing and the service of our butlers and conceirge was great! I would travel back to this resort again!!
Stayed 5 nights in Sep 2024

6/10 Okay

Matthew

Stayed 5 nights in Aug 2024

4/10 Poor

Holly

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall property was nice and clean, however the dining was horrible and the service was not very fast. Food options were minimal, and you had to make reservations to eat dinner anywhere but the buffet. The buffet was small and not good protein options. Also the American food options were just bad - they had a lot of Indian and bizarre foods available. Room service food was also bad and actually made us sick. We paid for an upgraded room but our provided concierge wouldn’t book reservations for our whole group. There were times when our room wasn’t cleaned until 3pm and there were not even that many people at the resort. Also, they wouldn’t serve us Baileys with our morning coffee until 10am but they were okay with giving us mimosas with alcohol - which doesn’t make sense. None of these have ever been issues at any other resort we’ve stayed at. Overall not impressed
Stayed 8 nights in Aug 2024

6/10 Okay

Bianca

Traveled with group
The beach area is nice and clean. It has a contemporary feel and smelled good
Stayed 4 nights in Aug 2024

10/10 Excellent

Elda, Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 3 nights in Aug 2024

10/10 Excellent

Charisse

Liked: Cleanliness, staff & service, property conditions & facilities
EVERYTHING WAS EXCELLENT
Stayed 4 nights in Aug 2024

10/10 Excellent

Yu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good food, good pool. I don’t want to leave.
Stayed 5 nights in Aug 2024

10/10 Excellent

Eligio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Nicole, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a humbling blessing, Top down 5 Star property, staff and etc
Stayed 2 nights in Aug 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was above and beyond all of my expectations! It was so peaceful and serene, and the staff was so accommodating and lovely! Each moment felt special and unique, and I am definitely coming back again!
Stayed 7 nights in Aug 2024

10/10 Excellent

Neil Maraj

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place will definitely revisit!
Stayed 5 nights in Aug 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fantastic. It was as clean as it was luxurious. The pools, beach, food, and activities were all superb.
Stayed 3 nights in Aug 2024

10/10 Excellent

mary

Traveled with family
Liked: Cleanliness, amenities
We stayed on the adult/ LaPerla side this time after staying on the family side numerous times over the years. The hotel itself if BEAUTIFUL, especially on the adult side. However, the adult pool was a total no for us. The music/ DJ was so loud, we couldn't hear each other and the "entertainment" was pulling female guests up for a twerking contest. No thanks. The bartenders at the pool bar were just so unfriendly and the wait was way too long for a drink. And the pool itself looked worn and kind of dirty. So, while we totally loved the adult side atmosphere and lack of kids, we hung out at the family pool every day just to avoid that whole pool and scene.
Stayed 1 night in Aug 2024

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Geisha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and that made the stay bearable, but the amenities were misleading. When we booked it said premium drinks the selection was not premium, at best mid shelf. Our flight was delayed so when we got to hotel we were not able to make any dinner reservations, they tell you to go and see about seating but they can never accommodate you. The buffet is limited, not a big selection for any of the meals, snack bar by pool had better food. We were upgrade to the Reserve area but our in room tub did not work, one of the 2 showers was also not functioning and to call for room service we had to use the bathroom phone. All in all it was a good vacation, can't stress enough how nice and willing to accommodate the staff was which is the only reason I would consider going back but don't think it deserves a 4 or 5 star rating.
Stayed 3 nights in Jul 2024

8/10 Good

edith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. It’s an oasis and the room is gorgeous. This has been the only hotel so far after 10 years of traveling that has accommodated me well by being an Expedia member. The food, however, has to be revamped. Staff added too water to the sauces, beans and other condiments. It was hit and miss. My only favorites were the papaya and the green chilaquiles. There should be a buffet open 24/7 with a variety of food every day. The strawberry margarita and the mango one were delicious. The outside city surrounding the hotel is unsafe, though.
Stayed 5 nights in Jul 2024

10/10 Excellent

MARIUSZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all nice. good relaxation place. staff was great. the entertainment pool staff was awsome. Daniel is a character.
Stayed 6 nights in Jul 2024

8/10 Good

Andrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to share the pros and cons of this hotel, as compared to dozens of other all-inclusive resorts we have visited throughout the Caribbean since 1999. Pros: 1. The resort is very modern and beautiful. 2. The buffet (Hadar restaurant) was probably the best we have ever seen. 3. Staff throughout the resort was very kind and friendly. 4. We appreciated the adult-only section, as not all resorts have them. 5. It was easy to book Spa service and Room Service. Cons: 1. AC was not sufficiently cold in our room and in Asian restaurant. We requested a fan for the room to improve air flow, but it wasn't available. Also, no ceiling fans in open air bars and areas where DJs perform. 2. We wrote to concierge that we are coming for our anniversary and requested booking a restaurant for us ahead of our arrival. They did the booking, but there was nothing special on the day of our anniversary: neither in the restaurant nor in the room (other hotels made swans out of towels and put rose petals for us). 3. Several times, we took a Bali Bed on the beach, and the attendant would inform us that this section is reservations only. There were no signs and nobody informed us during check-in. No orientation to the hotel rules and areas either. After we observed several more couples being chased away from those beds, the beds just sat empty. Nobody knew how to reserve them. 4. The night entertainment was geared towards families with children with shows at 8 pm. Not much adult entertainment.
Stayed 5 nights in Jul 2024

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The only bad thing was the food.
Stayed 5 nights in Jul 2024

2/10 Terrible

Pedro

Disliked: Staff & service
Stayed 4 nights in Jul 2024

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous resort with excellent customer service. Highly recommend the reserve upgrade if you’re on the adults only side.
Stayed 4 nights in Jul 2024

10/10 Excellent

Glynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After the Delta IT outage fiasco our originally planned trip got cancelled altogether and so we booked this place on a Tuesday night and arrived Thursday afternoon and can say we were very pleasantly impressed with our selection. The service was mostly great at the restaurants and pools. There were a few times I was trying to set up a bed by the beach or a chair by the pool when a little assistance would have been very helpful and appreciated but apart from that everyone we encountered was very friendly and accommodating. We upgraded to The Reserve and glad we did because we had a separate pool, access to the beach, and private restaurant and in general was nice to escape to when the party at the main pool got to be a little much. Our concierge Julie was wonderful. The room and the grounds were gorgeous and so well maintained and clean. Easy to get into downtown to 5th avenue too. We enjoyed walking around and people watching. Highly recommend this resort and would absolutely come back. It was lovely and relaxing and exactly what we were hoping for after a failed vacation earlier in the week.
Stayed 4 nights in Jul 2024

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024