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The Reef Playacar Beach Resort & Spa

3.5 star property

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Photo gallery for The Reef Playacar Beach Resort & Spa

Outdoor pool, pool umbrellas, sun loungers
Exterior
Private beach, white sand, sun loungers, beach umbrellas
Sauna, body treatments, hot stone massages, deep-tissue massages
Garden

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • All inclusive
  • Bar
  • Housekeeping
  • Spa
$125
includes taxes & fees
Sep 11 - Sep 12

Explore the area

View in a map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪3 min walk‬
  • Playacar Beach
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪4 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Double Beds

9.0 out of 10
Wonderful
(18 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(15 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 2 Double Beds

8.2 out of 10
Very good
(143 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior with Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Superior with Garden View

  • 290 sq ft
  • Sleeps 4

View all photos for Room Superior with Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Superior with Garden View

  • 290 sq ft
  • Sleeps 2

View all photos for Room Premium with Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Premium with Garden View

  • 290 sq ft
  • Sleeps 4

View all photos for Room Premium with Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Premium with Garden View

  • 290 sq ft
  • Sleeps 2

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About this property

The Reef Playacar Beach Resort & Spa

3.5-star resort in Playacar
Catch some rays on The Reef Playacar Beach Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. Housekeeping is available on request.
The Reef Playacar Beach Resort & Spa offers 198 accommodations with safes and hair dryers. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach, a marina, and complimentary bicycles are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Some rates at The Reef Playacar Beach Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Reef Playacar Beach Resort & Spa like a marina and a complimentary children's club.

Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This beach resort also offers an outdoor pool, a children's pool, and a fitness center. Complimentary self parking is available on site.

The Reef Playacar Beach Resort & Spa has designated areas for smoking.

Botticelli - Onsite fine-dining restaurant.
Terraza Grill - Onsite fine-dining restaurant. Open daily.
Chula Vista - Onsite buffet restaurant. Open daily.

All inclusive details

All-inclusive room rates at The Reef Playacar Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Botticelli
  • Chula Vista
  • Terraza Grill

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,167 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • No elevator
  • Tile flooring in room

More

  • 18 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1998
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.73 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 448 out of 1000 reviews
Rating 8 - Good. 283 out of 1000 reviews
Rating 6 - Okay. 144 out of 1000 reviews
Rating 4 - Poor. 62 out of 1000 reviews
Rating 2 - Terrible. 63 out of 1000 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ammaro

Stayed 1 night in Jun 2025

10/10 Excellent

Maricela

Stayed 5 nights in Jun 2025

4/10 Poor

Alecia

Traveled with family
Liked: Cleanliness
This is just a sub-par resort. There are definitely better options like the Xcaret Arte. This is where we went to next and there is no comparison.
Stayed 1 night in May 2025

8/10 Good

Parker

Stayed 5 nights in May 2025

10/10 Excellent

daniel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in May 2025

10/10 Excellent

Dr. Dennis

Love love love the staff
Stayed 5 nights in May 2025

10/10 Excellent

Sharla

Stayed 6 nights in Feb 2025

6/10 Okay

Maricruz

Traveled with family
Disliked: Room comfort

May vacation

When you arrive and check in they expect you to listen to a representative about setting up a tour. They are very persistent even if you tell them that you are tired from the trip. Most of the staff are polite and friendly. The rooms and outside have a sewer smell.
Stayed 4 nights in May 2025

10/10 Excellent

Phil

Hotel is very nice yet not overwhelming. Multiple small buildings reduces the number of neighbors near by. One was a loud child, but not bad. Nice pools on way to beach. I liked the natural style and jungle garden. Room had a hair dryer and fridge.
Stayed 1 night in May 2025

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed how small and private it was. Great for people who want to get away from the busy life. The staff was super friendly as well. I would recommend it 100%
Stayed 10 nights in May 2025

6/10 Okay

Caroline, Griffith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a cute little resort. The beds are as hard as a rock though. Probably my biggest complaint. Second conplaint is compared to other resorts we have stayed at their food selections aren’t the best. We were unimpressed with the buffet and the restaurants. However their late night taco bar is probably the best food they had if you can wait that long to eat. The pool was nice, the rooms were nice. We didnt visit the beach, at this time there was a lot of seaweed but i know that can be seasonal.
Stayed 3 nights in May 2025

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is not too overwhelming which I liked. All the staff were extremely friendly and super helpful. It has a beautiful view of the ocean and is in a very convenient spot if you want to walk into town. I would definitely recommend to others and would love to stay again! I definitely recommend the Italian restaurant on site, 10/10.
Stayed 7 nights in May 2025

10/10 Excellent

Terri L

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was beyond friendly and helpful. The restaurant personnel were very concerned and knowledgeable about food allergies. The jungle atmosphere in the middle of the property is beautiful with waterfalls and the tiger wood walkways were a treat. Down to earth and family friendly with the nicest staff one could ask for!
Stayed 5 nights in May 2025

6/10 Okay

Sylvia

Liked: Cleanliness, amenities, property conditions & facilities
It was a very friendly environment but was not expressed by having to talk to too many people about the activities i signed up for plus never got my gift from the spa i did and signed papers for it took me 3-4 times to tell the front desk or people in charge to get it for me as well upon arriving same thing i requested chocolate strawberry platter and a bottle of prosecco the strawberry plater looked nothing lije the picture when i added it on to my stay plan for a welcome arrival and the activities i wasnt expressed with the staff at the coco beach club there was no staff around but the manager was helpful in getting everything i asked for so will not be staying at the reef playacar in future but all the food was good drinks were good snack bar was awful overall friendly staff and the restaurants and their staff were welcoming and very hospitable. My stay was okay but definitely could improve more on requests for guests and this goes for the reef coco beach club as well. Thank you for everything and happy mothers day
Stayed 6 nights in May 2025

8/10 Good

Patrick S

Stayed 5 nights in Jan 2025

4/10 Poor

Luis Gustavo

Stayed 5 nights in May 2025

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to say that the staff was super friendly! It’s much nicer than the pictures, a very quaint clean smaller resort with an intimate feel! They provide carafes and two glasses that you can fill up with water. My only complaint is you had to upgrade to get a coffee pot in the room. Never had a problem, getting beach chairs, or a chair by the pool. Always food available. I believe all the rooms have a patio with a nice chair, chairs and a table. I really enjoyed listening to the birds and sitting out in nature! I must say that I had the best deep tissue massage I’ve ever had I wish I had the young ladies name. Rented some jet skis from behind the hotel, which was a blast! Always felt very safe sharpness within walking distance, either way out of the hotel. To the left is a smaller shopping center with outside restaurant into the right you can walk up into play Adele Carmen on fifth Avenue, which may take about 20 minutes.( I’m 54 and short lol) I totally would recommend this hotel for anybody specially if you’re looking for something budget friendly! Definitely would return♥️
Stayed 4 nights in May 2025

8/10 Good

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at the reef and it didn’t disappoint. The resort is a 5/5, staff 4/5 (don’t try to take a coffee mug for a beach walk), food 3/5. Overall, highly recommend and we are already talking about coming back!
Stayed 4 nights in May 2025

10/10 Excellent

Eliseo

Stayed 6 nights in Apr 2025

10/10 Excellent

Eliseo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't wait for next visit!
Stayed 1 night in Apr 2025

2/10 Terrible

Naomi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

2/10 Terrible

Rebecca

My family and I spent half the trip in the hospital. We were hospitalized due to a parasite present in either the food, pool water, or unhygienic surfaces (e.g., bathrooms). Upon our return to our home country, we remain ill and under close supervision by doctors due to the aggressiveness of the parasite. Upon informing the hotel, they remained unconcerned and failed to ensure we were (a) taken care of via room service despite promising such of their own volition, (b) compensating us for the horrors endured, (c) properly ensuring we reached the hospital when the illnesses started (security guards watched Instagram reels on full blast outside of our room as a visiting doctor examined us prior to urgently recommending hospitalization; we were falling over throwing up in bushes as the security guard ran fifteen steps in front of us, unconcerned whether we needed assistance and left my mother to carry us), and (d) attempted to get us to be quieter when complaining of the illness so newly arrived guests would not be in made aware of the horror. This was a complete waste of money, as we spent more time hospitalized than at the resort. Even so, they did not compensate us or refund us. They made a mockery of us and the resort smelled like feces- no wonder we were sick with a parasite contagious through fecal matter. Do not stay here, they couldn’t care less if they infect you with a near deadly parasite.
Stayed 7 nights in Apr 2025

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reef is a spectacular oasis for rest, rejuvenation and connection with nature.
Stayed 5 nights in Apr 2025

6/10 Okay

Eunice

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Apr 2025

6/10 Okay

Eunice

Traveled with family
Liked: Staff & service
Overall stay was ok, decent location close to shopping centers. Pillows and blankets had the scent of food and some stains on bedding
Stayed 2 nights in Apr 2025