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The Reef Playacar Beach Resort & Spa

3.5 star property

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Photo gallery for The Reef Playacar Beach Resort & Spa

Outdoor pool, pool umbrellas, sun loungers
Beach bar
Private beach, white sand, sun loungers, beach umbrellas
Hallway
Sauna, body treatments, hot stone massages, deep-tissue massages

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • All inclusive
  • Bar

Explore the area

Map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Mayan Ruins of Playacar
    ‪3 min walk‬
  • Playacar Beach
    ‪5 min walk‬
  • Xaman Ha Aviary
    ‪10 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪8 min drive‬

Room options

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Double Beds

  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 2 Double Beds

  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Superior With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium With Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Garden View

In-room safe, desk, blackout drapes, iron/ironing board

Room Premium With Garden View

  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.1 out of 5, Very Good, (3984)
The price is $666
per night
$809 total
includes taxes & fees
Mar 17 - Mar 18
Occidental at Xcaret Destination - All Inclusive

About this property

The Reef Playacar Beach Resort & Spa

3.5-star resort in Playacar
Catch some rays on The Reef Playacar Beach Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. Housekeeping is available on request.
The Reef Playacar Beach Resort & Spa offers 198 accommodations with safes and hair dryers. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach, a marina, and complimentary bicycles are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Some rates at The Reef Playacar Beach Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Reef Playacar Beach Resort & Spa like a marina and a complimentary children's club.

Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This beach resort also offers an outdoor pool, a children's pool, and a fitness center. Complimentary self parking is available on site.

The Reef Playacar Beach Resort & Spa has designated areas for smoking.

Botticelli - Onsite fine-dining restaurant.
Terraza Grill - Onsite fine-dining restaurant. Open daily.
Chula Vista - Onsite buffet restaurant. Open daily.

All inclusive details

All-inclusive room rates at The Reef Playacar Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Botticelli
  • Chula Vista
  • Terraza Grill

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,167 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • No elevator
  • Tile flooring in room

More

  • 18 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1998
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.74 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 431 out of 1009 reviews
Rating 8 - Good. 294 out of 1009 reviews
Rating 6 - Okay. 150 out of 1009 reviews
Rating 4 - Poor. 68 out of 1009 reviews
Rating 2 - Terrible. 66 out of 1009 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Manuel, Clarksville

Traveled with family
The property was not a 5 star hotel.. The dining was below our expectation. We travel to Cancun and Playa quiet often and will never stay at the Reef again
Stayed 5 nights in Nov 2024

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay over thanksgiving break. However, I’m surprised to see not one review talk about the beds. The beds are extremely uncomfortable and very firm. I found it very difficult to get a good night’s sleep during our 5 night stay. Better beds would make this a more desirable property. Our party booked massages at the spa. We are told to arrive 10min before our appointment. Which we did. We had one couple massage at 10 and the therapists picked us up at 10:10. Although we booked an 80min massage they still finished at 11:20 even though they were at fault for picking us up late. I brought this to the attention of the front desk and the solution was to give the 10min loss to the next couple massage in our group. Very disappointing as I was the one who paid for and booked the massages. So I got just a 70min and the next group got 90min. The couples room is also very small. It looks like it should only accommodate one table but they have two in there. There is no way the massage therapists can practice proper body mechanics and technique without proper space to comfortably move around the tables. I say this as a massage therapist myself. I’m sure those ladies are in pain after every shift because of it. The Mexican restaurant was just ok. I am glad we tried it but had no desire to book a reservation again. The Samurai hibachi restaurant at the sister location was excellent. Highly recommend if you get the gold bracelet.
Stayed 5 nights in Nov 2024

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property
Stayed 2 nights in Aug 2024

10/10 Excellent

Zachary Alexander

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, having a 2 and 5 year old is not easy. The staff here was very helpful, always smiling.
Stayed 7 nights in Nov 2024

10/10 Excellent

EDUVIGES M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing just count by the safety courtesy of staff
Stayed 5 nights in Nov 2024

6/10 Okay

Drew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds. Very small. Bad food with very little variety. Fees for fridge restock, no beer in fridge. Constant sales pitch including early morning calls.
Stayed 3 nights in Nov 2024

4/10 Poor

Elie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First,we did a family vacation. We were 6 adults 2 kids (12 and 16 years old). We stayed there from November 14th to November 21st 2024. When we arrived at the hotel to do the check in, the staff were really kind and friendly. We had a normal all inclusive reservation and before finishing the check in the guy at the lobby asked if we'd like a premium upgrade (only for adults) for 110$ US per person. The guy said that this upgrade includes premium alcohol brands at any bars in the hotel, a free Japanese supper to The Reef coco beach resort with free transportation (affiliated hotel), exclusive places on the beach with service, a free entrance to the beach club party that is worth 50$ US each and a free gift. So the offer was appealing and we took it.This is where all the problems started. We got scammed from day 1 to day 7. Went to the Japanese restaurant and the shuttle left without us and we had to wait 2 hours for the next one because nobody told us at what time the shuttle was leaving. We were still eating when the shuttle left. No service on the beach, the beach party never happened and we had to go to a 1h30 time sharing presentation if we wanted our gifts. We did the presentation and never had our gifts. The staff were all lying to us concerning the premium bracelet and they were saying different things about it. So if you go to this hotel, DON'T BUY THE PREMIUM BRACELET BECAUSE IT'S A SCAM. We had high expectations with this offer and got scammed for 110$US each
Stayed 7 nights in Nov 2024

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Beautiful placw
Stayed 4 nights in Nov 2024

10/10 Excellent

Barbara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family friendly resort! The small resort is perfect for small kids as rooms are close to pool and ocean for easy access. Food at restaurants and snack shack was amazing! Buffet could use more options as it was very limited and always the same. Staff were very friendly and helpful! Will definitely return!
Stayed 7 nights in Nov 2024

10/10 Excellent

Maria De La Paz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Mel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As you walk to your room the beautiful greenery/jungle vibe is amazing. It keeps you shaded till you reach the pool areas. The snack bar is great as well as the main eating area , I was missing the bacon & toast in the mornings but oh well. It's a 12 minute walk into the Quinta Avenida (downtown). Definitely will stay there again.
Stayed 7 nights in Nov 2024

10/10 Excellent

James Aaron

Stayed 4 nights in Oct 2024

8/10 Good

Miguel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, would go again
Stayed 8 nights in Nov 2024

10/10 Excellent

Carlos Antonio

Stayed 6 nights in Oct 2024

4/10 Poor

Andreea, Santa Ana

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Been at this resort before and everything has declined since. Our entire group got hit by Norovirus, and the hotel was denying it existed. They took no measures to minimize the spread as it swept through the resirt. Our upgraded ocean view suite had a hole in the ceiling and water came in during rain, windows were not sealed to the walls so noise and heat came in, and the A/C did not work in the bedroom despite us requesting service and them saying it’s fixed. The buffet food is terrible and service has also declined since our last visit. We will not return to this resort.
Stayed 10 nights in Oct 2024

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The setting if the property was beautiful. Jungle surroundings . The beach was beautiful too. The staff were friendly. The key issues were the buffet food selections were kinda mid and average. The entertainment when we went ( Karaoke) Could have been much better . ( maybe have the song choices in a printout or have it digitized so people k kw what they can sing ) BUT even more important ,please get a few moniters, so that the person singing can hear them selves or change the direction of at least one of the speakers . The biggest thing besides that was that after eating at the little food but beside the pool ( after realizing ...when it was already too late ) the Mayo at the food hut was left out ( NOT in ice at all ) I am pretty diligent was being safe but I let my guard done ...that mayo must have been out in the heat for sometime ... I became very very ill . ( From all exits ugh ) I had Pepto Bismo ...NOPE not effective. The store at the resort closes ,leaving no options to get any Imodium. It was horrible. My husband ( thank God he's super) went out at around 1 am to go to a 7 /11 (all other options were closed). If I was the hotel I would definately make sure the front desk had a supply of Imodium ( even if nothing happens at the resort ,guests are out and I'm certain problems occur at times) At a min have that available . I was so ill we missed our paid for tour the next day,it was very expensive. Luckily we could do it on our final day before our flight .
Stayed 4 nights in Oct 2024

2/10 Terrible

Nubler Antonio

Disliked: Cleanliness, staff & service
Rude staff, bad food, gave us the wrong room, got sick from the food horrible overall
Stayed 7 nights in Oct 2024

10/10 Excellent

Arianna

Stayed 1 night in Sep 2024

10/10 Excellent

ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

8/10 Good

Nicolas P

Stayed 5 nights in Sep 2024

8/10 Good

Juan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people nice place... the food was ok ...we had a good time.
Stayed 3 nights in Oct 2024

10/10 Excellent

Diego

Liked: Cleanliness
Stayed 5 nights in Jul 2024

4/10 Poor

Oleksandr, Brooklyn

Traveled with partner
Liked: Cleanliness
Food was really bad
Stayed 4 nights in Oct 2024

10/10 Excellent

Sonia O

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 7 nights in Oct 2024