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The Palm at Playa

4.0 star property

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Photo gallery for The Palm at Playa

Rooftop terrace
Down comforters, in-room safe, individually furnished, blackout drapes
40-inch Smart TV with cable channels, TV
Garden
40-inch Smart TV with cable channels, TV

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Hot Tub
  • Room service
  • Housekeeping

Explore the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪9 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪256 min drive‬

Room options

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Living area | 40-inch Smart TV with cable channels, TV

Deluxe Room

  • City view
  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft | Down comforters, in-room safe, individually furnished, blackout drapes

Loft

  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

  • 861 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

The Palm at Playa

4-star hotel in Downtown Playa del Carmen
An outdoor pool, a bar/lounge, and a poolside bar are available at this hotel. WiFi in public areas is free. Additionally, a rooftop terrace, a hot tub, and a 24-hour front desk are onsite.
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Each accommodation is individually furnished. Beds feature down comforters. 40-inch Smart televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Palm at Playa features an outdoor pool and a hot tub. Public areas are equipped with complimentary wireless Internet access. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. This Playa del Carmen hotel also offers a rooftop terrace, tour/ticket assistance, and a garden.

The Palm at Playa has designated areas for smoking.

Local cuisine breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon.
Rooftop - Overlooking the ocean and pool, this rooftop bar specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free secured self parking on site

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Elevator

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 8:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

The Palm at Playa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 455 out of 1007 reviews
Rating 8 - Good. 243 out of 1007 reviews
Rating 6 - Okay. 147 out of 1007 reviews
Rating 4 - Poor. 76 out of 1007 reviews
Rating 2 - Terrible. 86 out of 1007 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were amazing
Stayed 5 nights in Jan 2025

2/10 Terrible

Kenna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff did not help with any requests. There was no full length mirror in room and staff did nothing to help. They offered to switch rooms next day and everyday that passed they said they said no rooms are available and next day they would, but never had anything. When asking for a second hand towel for room they did not provide one despite there were two of us. Not friendly and when speaking to staff they began to ignore us and wanted to serve lady behind us as they had nothing more to say despite no solution.
Stayed 4 nights in Jan 2025

6/10 Okay

Silvia

Traveled with family
Liked: Cleanliness
Its is near everyrhing has a great location
Stayed 8 nights in Jan 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Junior

Stayed 2 nights in Jan 2025

2/10 Terrible

luisa

Stayed 2 nights in Jan 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the king suite, living room and kitchenette with a big balcony. The Palm was exactly what we wanted. Close to everything. If you don’t like noise being kitty corner to 5th Ave strip there are a few places with loud music close by, we still didn’t find it bothersome. The staff was friendly and very helpful. We had a wonderful experience!
Stayed 9 nights in Dec 2024

2/10 Terrible

Sean van

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel. Pounding music till late in the morning, front desk staff were terrible, bed only had a sheet, water temp in shower was cold, a 2 star at best, but more like a 1 star.
Stayed 2 nights in Jan 2025

2/10 Terrible

Pedro

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very outdated. Is not a 4 star hotel. Pictures don’t look nothing like in this site. The rooms smell like mold very bad. They lies about the way it looks and they refuse to cancel my reservation that I made prior. They keep all of my money and we did not end up staying in this filthy place. We walked right out after checking out the room. SHAME ON THEM AND EXPEDIA !! For stealing my money. Not even my bank could have do anything about to dispute the charges.

8/10 Good

juan

Traveled with family
Liked: Room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Rex

Stayed 1 night in Jan 2025

2/10 Terrible

Andrew, coquitlam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jan 2025

4/10 Poor

Heron

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2025

6/10 Okay

Armando

Disliked: Staff & service
We didn't like the loud music of surrounding Area.,and musty smell.
Stayed 5 nights in Jan 2025

10/10 Excellent

leydelvis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lo único q faltaría un poco más de toallas y sábanas de taparse . Pero todo lo demás 10 punto
Stayed 3 nights in Dec 2024

2/10 Terrible

Daneesha

Disliked: Cleanliness, property conditions & facilities
I found bugs in my bed, under the covers. I was told the room would be cleaned properly with a replacement of sheets. When I went back to my room after spending the day outside as I couldn’t stand to be in the room I check under the made up bed to find that nothing was changed out, same sheets. I couldn’t stay there another night so I reached out to Expedia and let them know the situation. They tried to reach out to the front desk for almost a week to get a response and no one answered the phone. Expedia also didn’t want to reach out to the parent company of the palm which I believe was Kaia hotels to let them know of this extremely disappointing experience and that the palm is failing to provide a sanitary room for guests. I left the hotel after the first night and booked somewhere else. The palm refused to refund the other nights that I didn’t stay due to their lack of proper cleaning of the room and not having a different room available to move to. The pros of the place, its centrally located, it has a roof you can sit in the sun and a small rooftop pool. The rooms are large and the air on works. The cons, everything else, slow elevators, door keys that constantly stop working ( I saw many guests come down to complain about this), the smell of mildew throughout the property. All in all I’d only recommend this place to my worst enemy if I’d want to ruin their vacation.
Stayed 3 nights in Dec 2024

2/10 Terrible

Grace

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I have ever stayed in. This is why: 1. You will have no hot water. The shower has hot water two minutes then cold as ice. 2. The place is dirty. The sheets that were once white are now gray or yellowish. The floor is disgusting and they literally have me used towels! Couldn’t be filthier if they tried. 3. The service is non existent. Not even Expedia could get a hold of these people. There is a 18 year old for the whole hotel at night and a mean lady during the day. They don’t have any cleaning staff. 4. The condition of the common areas is terrible. The floor is all chipped, the swimming pool full of yellow areas. What you see in the pictures is from a decade ago and they haven’t painted or maintained the place since. It is simply falling apart. 5. The pillows in the swimming pool area are literally broken. 6. Expect zero from staff or hotel. 7. Lack of security - the place to leave your bags is a room that smells like urine and it is leave at your own risk. They won’t give you a ticket or have someone that could help. 8. Outside the hotel is all party and in the morning there are passed out drunks sleeping by the entrance. Really look for another place if you can.

2/10 Terrible

Sameer

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is run down. The pool had dead flies and asked the lady to get it clean. Deluxe room says pull out sofa. Front lady said that the description on Expedia not correct. Guy at night speaks no English. Lot of issues in room lights, phone, safe. He said he would come in 10 minutes via interpreter but never showed up. Asked him why next day he laughed at me. Location is best part of hotel. It is depressing place so we mostly stayed out of the room. The lady said no beach towels in am and asked her to get some normal towers from cleaning staff but no response or effort to make it happen. We asked for more pillows and blankets they did not have any or gave us any next days. You get 2 welcome drinks but guy upstairs had stipulations on type of drinks count.
Stayed 5 nights in Dec 2024

8/10 Good

maria

Stayed 6 nights in Dec 2024

8/10 Good

Rachel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Decent stay, sheets could use replacing otherwise our room was clean! Rooms were cleaned every day! Staff was friendly
Stayed 7 nights in Dec 2024

2/10 Terrible

Chris

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible overall
Stayed 5 nights in Dec 2024

2/10 Terrible

Latoya

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms smelled like sewage ( water smells) bedding smells. No blankets. Ac did not work properly. Check in took hours.
Stayed 6 nights in Dec 2024

4/10 Poor

Marcos

Disliked: Property conditions & facilities

Hotel needs improvements.

We stayed for over a week. First room given was horrible and too noisy. After changing it was better. Breakfast very simple and with no variety. Last 2 days the drain in the bathroom was very stinky. Poor maintenance as the shower leaked every time we used it. For sure not coming back.
Stayed 9 nights in Dec 2024

2/10 Terrible

Joey

Disliked: Cleanliness, amenities, property conditions & facilities
Property is very poorly maintained. Our room was filthy and below the standard of other hotels. My partner and I have stayed in plenty of hotels and this was the worst. The floors were dirty, there was mold and mildew throughout the room. The mirrors were unwashed, the curtains and bed sheet was stained, the toilet did not flush properly, and the sink sprayed water. Additionally the bed did not have a blanket, just a sheet and the shower shelf was broken (just hanging off the wall)
Stayed 1 night in Dec 2024

8/10 Good

Richard

Stayed 6 nights in Dec 2024