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The Palm at Playa

4.0 star property

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Photo gallery for The Palm at Playa

Relax by the serene pool surrounded by a shaded gazebo and hammock.
Relax in a serene garden oasis with a wooden deck, lush plants, and comfortable seating areas.
Stroll through the corridor to the reception area, where friendly staff are available to assist with your stay at The Palm.
Relax in this inviting living space with a sofa, coffee table, and flat-screen TV.
Two single beds with white mattresses and geometric-patterned pillows, accompanied by a bedside table and lamp.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Hot Tub
  • Room service
  • Housekeeping

Explore the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪11 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

7.8 out of 10
Good
(28 reviews)
  • 646 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft | Down comforters, in-room safe, individually furnished, blackout drapes

Loft

7.4 out of 10
Good
(13 reviews)
  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

8.0 out of 10
Very good
(25 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

  • 861 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

The Palm at Playa

4-star hotel in Downtown Playa del Carmen
An outdoor pool, a bar/lounge, and a poolside bar are available at this hotel. WiFi in public areas is free. Additionally, a rooftop terrace, a hot tub, and a 24-hour front desk are onsite.
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Each accommodation is individually furnished. Beds feature down comforters. 40-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Palm at Playa features an outdoor pool and a hot tub. Public areas are equipped with complimentary wireless Internet access. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. This Playa del Carmen hotel also offers a rooftop terrace, tour/ticket assistance, and a garden.

The Palm at Playa has designated areas for smoking.

Local cuisine breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon.
Rooftop - Overlooking the ocean and pool, this rooftop bar specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

The Palm at Playa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 471 out of 1031 reviews
Rating 8 - Good. 247 out of 1031 reviews
Rating 6 - Okay. 152 out of 1031 reviews
Rating 4 - Poor. 76 out of 1031 reviews
Rating 2 - Terrible. 85 out of 1031 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

charlotte

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This place is unique- 2 blocks from the beach is great. The garden is 4/5 stars, beautiful lush greens, nice seating areas, very cool and well maintained. The roof top pool and bar is nice- 3.5/5 stars, good drinks, nice pool, can see the ocean, tables for the "bar tops" crappy, but really enjoyed the service here. The rooms- crap 2/5 stars and being generous. Clean but old, basic, needs up keep, the furiture on the private balcony terrace needs tossed- completely falling apart, the kitchen is crap, and the cupboarss and tables are old wood that needs replaced. No rugs no decorations. Very meh. For us the stay was fine, i drank wine and read my book in the garden, and we had nice sunset cocktails at the roof pool (the mural art work is awesome). Room was a disappointment, but worked.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ian Garfield

Stayed 3 nights in Apr 2025

10/10 Excellent

Shayla Eli

Stayed 4 nights in Apr 2025

4/10 Poor

Paul

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Well for starters the floor in my room was never cleaned and my feet were black after walking around for a few minutes. The coffee was never refilled and no extra water was replaced in my room even though I had VIP service. And to top it off I had 300USD stolen from bags (it was hidden really good) but my bag was rifled though buy what i can only assume was the house keeping staff and 3 100 dollar bills were missing. I will not be staying here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Mar 2025

10/10 Excellent

Marcos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option, close to everything you need in Playa del Carmen and the staff are amazing.
Stayed 3 nights in Apr 2025

2/10 Terrible

Claudia

Traveled with family
Disliked: Cleanliness, staff & service
EXTREMELY DIRTY!!The bed sheets were dirty, stained, and covered in hair. The pillows had a horrible smell and hadn't been changed either. The toilet was flushing. I called reception at 4 pm and they only left me one sheet to change the sheets since there was no cleaning staff. It was very, very dirty. And hair in the headboard I took some pictures
Stayed 2 nights in Apr 2025

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very convenient
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities

Just OK!

We rented a room for 3 nights and 3 days. The location is great since it is a short walk to Quinta Avenida and a block or two from the beach and a 5 min walk from the bus terminal. The Hotel itself needs an upgrade! Our room as just Ok! The kitchen area had a sink that was old and rusty. The room had coffee and 2 bottle waters which we used the first day and they were never replaced while we were there. The towels were old and thin and looked far from white. There was no warm water coming from the shower even though we mentioned this and accordingly they said they checked it and it worked, well it never did. The only thing we liked were the drinks at the rooftop bar. The pool water was very cold so we used the hot tub which was ok. The Concierge was helpful recommended a great buffet for breakfast and the employees were nice. However, like I mentioned before the place does need an upgrade. I must mention that the bed which was comfortable!
Stayed 3 nights in Mar 2025

6/10 Okay

Marie Kimberley

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Not Adults-Only As Advertised & Lacking Basic Amenities - We booked this property specifically because it was advertised as an "Adults-Only" building (ages 14 ), exactly what we wanted as parents of five children looking for a quiet getaway. Unfortunately, the rooftop pool and hot tub were filled with screaming kids ranging from babies to around 10 years old—yelling, splashing, and likely peeing in the pool. Definitely not the relaxing, adults-only atmosphere we expected. On the positive side, the rooftop restaurant offered a great happy hour, very friendly staff, and reasonable prices. However, the unit lacked basic amenities: we received no Wi-Fi information or instructions upon arrival, no face cloths, no conditioner, only one bath towel and one hand towel for the two of us. Bedding consisted only of a bottom and top sheet, without blankets or duvets. The unit itself was clean, but the coffee maker was dirty and gross—we decided not to use it. Overall, disappointed as our primary reason for booking (Adults-Only experience) was not respected.
Stayed 1 night in Mar 2025

10/10 Excellent

Michelle Ashley

Stayed 7 nights in Mar 2025

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, good pool area but NOT ENOUGH shade umbrellas around the pool and hot tub. Hot tub was warm one day then cold the next three days. You only receive two very tiny bottles of purified water each day, which is quite odd. You actually need to buy your own overpriced water at nearby stores. Definitely could use an upgrade in that catagory
Stayed 4 nights in Mar 2025

8/10 Good

Amy

Stayed 2 nights in Mar 2025

8/10 Good

Yerismar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Kaprese

Liked: Staff & service
Stayed 3 nights in Mar 2025

8/10 Good

Mona

Liked: Staff & service, amenities, property conditions & facilities
Excellent staff and great location for a much cheaper price than other hotels only a 60-second walk away. Large room and balcony view with kitchen
Stayed 7 nights in Mar 2025

2/10 Terrible

Rosanna

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I didn’t receive services that was outlined. Linens for bed never arrived.
Stayed 4 nights in Feb 2025

10/10 Excellent

Angelica yudith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

ROBERT

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location! Location! Location!

I have stayed here 3 times! Love the location 6 minutes from the bus station and 2 minutes from the beach with many great restaurants close! Always my go to in playa!!
Stayed 3 nights in Feb 2025

4/10 Poor

Alejandra, Riverview

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. The property was nice and room was huge. The building is older, but thats to be expected with the price. The staff was very friendly.
Stayed 10 nights in Feb 2025

10/10 Excellent

dustin kyle

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant affordable hotel right off Quinta. Nice rooftop pool and bar area.
Stayed 4 nights in Feb 2025