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The Palm at Playa

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Palm at Playa

Rooftop terrace
Aerial view
40-inch Smart TV with cable channels, TV
Outdoor pool, open 11:00 AM to 10:00 PM, pool umbrellas, sun loungers
Deluxe Room | Down comforters, in-room safe, individually furnished, blackout drapes

Reviews

8.0 out of 10

Very good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Pool
  • Room service
  • Housekeeping

Explore the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    1 min walk
  • 3D Museum of Wonders
    1 min walk
  • Mercado Playa del Carmen
    2 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    11 min walk

Room options

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

  • 646 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft | Down comforters, in-room safe, individually furnished, blackout drapes

Loft

  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

  • 861 sq ft
  • Sleeps 2
  • 1 King Bed

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The price is $57
per night
$71 total
includes taxes & fees
Dec 11 - Dec 12
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About this property

The Palm at Playa

4-star hotel in Downtown Playa del Carmen
An outdoor pool, a bar/lounge, and a poolside bar are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a spa tub are onsite.
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Each accommodation is individually furnished. Beds feature down comforters. 40-inch Smart televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at The Palm at Playa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Palm at Playa features an outdoor pool and a spa tub. The hotel offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This Playa del Carmen hotel also offers a rooftop terrace, tour/ticket assistance, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

The Palm at Playa has designated areas for smoking.

Local cuisine breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon.
Rooftop - Overlooking the ocean and pool, this rooftop bar specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited onsite parking

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Rooftop

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Elevator

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 11:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

The Palm at Playa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 510 out of 1057 reviews" "
Rating 8 - Good. 256 out of 1057 reviews" "
Rating 6 - Okay. 141 out of 1057 reviews" "
Rating 4 - Poor. 69 out of 1057 reviews" "
Rating 2 - Terrible. 81 out of 1057 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Oscarlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are really Nice people and everything was clean. Also is the best location
Stayed 1 night in Aug 2024

10/10 Excellent

Luis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely come back again, it’s in a perfect area to get to everything. The only downside is that there is construction next door and you can hear it a lot.
Stayed 2 nights in Aug 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Mumsaz

Traveled with partner
Liked: Staff & service, property conditions & facilities
Nice
Stayed 4 nights in Aug 2024

6/10 Okay

Clifford

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cleaned room to late
Stayed 6 nights in Aug 2024

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a standard king room. The bed was comfortable and the shower was great. It was clean. The only thing I would change is to add a chair because there was nothing to sit on besides the bed.
Stayed 2 nights in Aug 2024

6/10 Okay

Stephen, Calgary

Traveled with partner
Liked: Cleanliness, staff & service
It’s a nice location if you want to be close to 5th ave. Rooftop pool is nice. Electrical problem with the air conditioner in our room. Fully understandable however all attempts to have someone look at it were ignored. I just stopped, staff wanted nothing to do with it Also, elevator was down, again understandable but there seemed to be no attempt to service it.
Stayed 3 nights in Aug 2024

8/10 Good

Alex

Traveled with partner
Liked: Cleanliness, amenities
Close to 5th Ave Right infront of Night Club, noise until 3am
Stayed 5 nights in Aug 2024

10/10 Excellent

Rajesh, Rockaway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of 5th Avenue, yet quiet. Clean property.
Stayed 2 nights in Aug 2024

8/10 Good

Stephen, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel. Rooftop pool is good
Stayed 4 nights in Aug 2024

4/10 Poor

jorge luis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2024

8/10 Good

emilyn

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Muy bonito hotel con buena ubicación. Cuartos espaciosos y lindo rooftop. Buen wifi por todo el hotel!!! Coral, Guadalupe y Litzy gracias por sus atenciones y tratarme tan bien toda mi estadía.
Stayed 10 nights in Aug 2024

8/10 Good

Anilu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like the location
Stayed 3 nights in Aug 2024

10/10 Excellent

Paulina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Vafa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Close to beach and the strip also very closer to local market for breakfast. Overall a very nice stay.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Andrew

Stayed 2 nights in Jul 2024

6/10 Okay

Pedro

Traveled with family
Disliked: Staff & service, amenities
Prime location but service needs LOTS of improvement. We reserved a suite which did not appear to have been cleaned thoroughly. Room had no toilet paper. We had to WALK over to front desk THREE TIMES to make request in person. This hotel has lots of potential to become a 4 star hotel but front desk staff need to be replaced with someone much more hospitable and courteous! And overall service needs lots of improvement!
Stayed 3 nights in Jul 2024

10/10 Excellent

Ricardo

Stayed 1 night in Jul 2024

8/10 Good

Armando Antonio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty well located; however, the only problem was the noise... it's not too bad after a while as you get used to it. But that's compensated by the friendliness of the staff :-)
Stayed 4 nights in Jul 2024

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Jorge Andres Arango, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
All good in general
Stayed 2 nights in Jul 2024

10/10 Excellent

Esteban

Stayed 1 night in Jul 2024

6/10 Okay

Wes

Liked: Cleanliness, property conditions & facilities, room comfort
Solo destination
Can’t beat it for the price if your solo…. For a couple, I’d move up the street for a nicer overall experience
Stayed 3 nights in Jul 2024