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The Fives Beach Hotel & Residences - All Inclusive

4.5 star property

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Photo gallery for The Fives Beach Hotel & Residences - All Inclusive

7 outdoor pools, pool umbrellas, sun loungers
Gazebo
Lobby
1 bedroom, premium bedding, pillowtop beds, free minibar items
Kayaking

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • All inclusive
  • Pool
  • Hot Tub
  • Room service

Explore the area

Map
Predio El Limonar Fraccion 2, Xcalacoco, Municipio De Solidaridad, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪9 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • Punta Esmeralda Beach
    ‪10 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪16 min drive‬

Room options

View all photos for One Bedroom Penthouse Suite

One Bedroom Penthouse Suite | 1 bedroom, premium bedding, pillowtop beds, free minibar items

One Bedroom Penthouse Suite

  • 1119 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Penthouse Suite

1 bedroom, premium bedding, pillowtop beds, free minibar items

Two Bedroom Penthouse Suite

  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, pillowtop beds, free minibar items

Deluxe Room

  • 527 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for One Bedroom Swim Up Suite

One Bedroom Swim Up Suite | Living area | LCD TV, DVD player, iPod dock

One Bedroom Swim Up Suite

  • 710 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Three Bedroom Penthouse Suite

Three Bedroom Penthouse Suite | 1 bedroom, premium bedding, pillowtop beds, free minibar items

Three Bedroom Penthouse Suite

  • 2153 sq ft
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for One Bedroom Suite

1 bedroom, premium bedding, pillowtop beds, free minibar items

One Bedroom Suite

  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Three Bedroom Suite

1 bedroom, premium bedding, pillowtop beds, free minibar items

Three Bedroom Suite

  • 1550 sq ft
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite

1 bedroom, premium bedding, pillowtop beds, free minibar items

Two Bedroom Suite

  • 1152 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

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About this property

The Fives Beach Hotel & Residences - All Inclusive

4.5-star property in The Fives
Catch some rays at the beach or spend the day relaxing at The Fives Beach Hotel & Residences - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
The Fives Beach Hotel & Residences - All Inclusive offers 662 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Coffee/tea makers and minibars (stocked with some free items) are provided. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

LCD televisions come with premium cable channels. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

The Fives Beach Hotel & Residences - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with umbrellas and beach club on site (surcharge). At The Fives Beach Hotel & Residences - All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 10 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 7 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite parking is available (surcharge).

The Fives Beach Hotel & Residences - All Inclusive has designated areas for smoking.

SEA OLIVE - Overlooking the ocean, this restaurant serves lunch and dinner.
Pisco Nikkei & Raw Bar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
FLAVOURS - This family restaurant serves breakfast and dinner. Open daily.
AREZZO - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Oriola Beach Club Grill - This beachfront restaurant serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Shopping center shuttle (surcharge)
  • Self parking on site (USD 10 per night)
  • Valet parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 10 restaurants
  • 3 poolside bars
  • 7 bars/lounges
  • Snack bar/deli

Restaurants on site

  • AREZZO
  • FLAVOURS
  • Oriola Beach Club Grill
  • Pisco Nikkei & Raw Bar
  • SEA OLIVE

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Arcade/game room
  • Beach club
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Kayaking
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis lessons
  • Volleyball
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • iPod dock
  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Self parking fee: USD 10 per night
  • Valet parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Azul Beach Resort The Fives Gourmet All Inclusive by Karism

The Fives Beach Hotel & Residences - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 501 out of 1001 reviews
Rating 8 - Good. 228 out of 1001 reviews
Rating 6 - Okay. 117 out of 1001 reviews
Rating 4 - Poor. 75 out of 1001 reviews
Rating 2 - Terrible. 80 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Barbara, Medford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the options in room types and the staff was exceptionally nice and helpful. Did not like that it was far from the beach and usually used the shuttle also there were too many day beds blocking the view of the beach or pool. Also, seemed to be a lot on construction noise during the day
Stayed 7 nights in Oct 2024

4/10 Poor

Melanie

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

4/10 Poor

Eileen

Traveled with family
Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

6/10 Okay

Lyle

Liked: Cleanliness
Stayed 6 nights in Oct 2024

4/10 Poor

Maria

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Let me start by saying the staff was very friendly, attentive and fun. However a few things about the room. My room was in building 7. It was outdated, the safe didn’t work, the water wouldn’t get hot. I learned on my last day there is a trick to it. The pools were great, the entertainment was fun- especially the fiesta. Food options were great. I actually really liked the food at this resort. My flight with frontier was canceled so I had to pay for another night. This is where the staff wasn’t so accommodating. They wanted to up charge. We needed min 4rooms so it would be almost 1600 for 1 night. I ended up getting a room online for $250 and had them match that for the rest of my family but it took a lot of time to do that. Also the water in my sink was coming out brown. I loved the monkeys, the pools and the beach but I wouldn’t recommend this resort.
Stayed 4 nights in Oct 2024

8/10 Good

Tamillia R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Everyone was pleasant and welcoming all around the property (Im not joking). We were upgraded to the penthouse for our anniversary which was a nice incentive since we had our 5 month old. My only critique is the water is not hot enough in the rooms, the restaurant hours does not match what was on the site once you use the QR code, and the hype about the food... It was good but the exaggeration from other reviewers with past stays had my hopes too high lol. But overall we had a really good trip! We'd stay again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Rodolfo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful at this resort. The grounds are kept very clean
Stayed 8 nights in Sep 2024

10/10 Excellent

Hubert, los angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chef Carlos was very attentive and his food was Amazing at my son’s wedding. Thanks
Stayed 4 nights in Oct 2024

8/10 Good

Owen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful
Stayed 3 nights in Sep 2024

10/10 Excellent

Alexis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was obsessed with The Fives. It’s the first vacation that I took that felt like a REAL vacation. I will surely be returning.
Stayed 5 nights in Sep 2024

10/10 Excellent

rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. The view is stunning and the food is perfection.
Stayed 6 nights in Sep 2024

10/10 Excellent

Adrian M

Liked: Cleanliness, staff & service, property conditions & facilities
The whole Hotel was at a great location, great food and great staff.
Stayed 5 nights in Sep 2024

2/10 Terrible

Meti

Disliked: Cleanliness, staff & service, property conditions & facilities
I rented two rooms and both rooms has very strong mold smell. I had seven months baby and 13 Years old daughter. My daughter has food allergy and they only had one lunch open place after she eats for lunch. We had to go to the emergency because of her flex reaction. Their food was contaminated and you don’t have any other options. Only one restaurant open at lunch and food was very limited. That night, my daughter lizards in the room and she refused to get it in the room and we had to end up staying outside the entire night. When we ask cancellation, no one able to contact us or to reach us to help. He was terrible and terrified we had when we stay in this hotel. I had to leave the next day and find another hotel. They have very poor customer service and you cannot reach them when you need them Emergency. Some of the rooms the car cannot get in and you have to walk to the lobby. I do not recommend in this hotel to anyone
Stayed 5 nights in Sep 2024

10/10 Excellent

Tonika

Stayed 5 nights in Aug 2024

8/10 Good

Diana E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

4/10 Poor

Jannell

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed at the resort the facilities were nice. The room we stayed in was not great, poor AC that constantly condensed and pooled in the bathroom, and beds and pillows were so hard.
Stayed 7 nights in Sep 2024

10/10 Excellent

Charnee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at The Fives, and loved every bit of my stay the staff is amazing Koko, Jeffery, Wendy really made the stay even more welcoming. Will definitely book another trip
Stayed 6 nights in Aug 2024

10/10 Excellent

Aj

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful food, wonderful staff, great pools and beach area. 10/10
Stayed 5 nights in Aug 2024

10/10 Excellent

Timothy J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Mariel

Disliked: Staff & service, property conditions & facilities
The first two days was a nice experience, everyone was so welcoming, the attention and the smiles were unique. Once that third day hit it was like you no longer exist it felt kind of weird specially for us since it was our first family vacation and we choose The Fives, because it came highly recommended. I mean you can have it all right! We were given coupons by our concierge Antonio that we could use with any of the excursions we choose and this information was confirmed by Luis the person that took our information for the excursion we chose.We were given a price and were told that we could use the coupons and also an additional discount for booking through Expedia. Upon checking out none of the coupons qualified for the additional discount promised for booking through Expedia. I was told that the particular excursion we chose the coupon did not apply. This was very disappointing and more because we didn’t even get a sorry or an apology for the misunderstanding. This hotel needs more training on how to approach situations like this, it was really sad that we had to leave with such disappointment from a supposed Five start hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Isabelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

8/10 Good

Richard

Liked: Cleanliness
Stayed 4 nights in Aug 2024

10/10 Excellent

Justin, Downers Grove

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fives sincerely exceeded my expectations and those of my family. Traveling with a family of 6 (4 teenage boys) makes for some challenging room options. The suite we got at The Fives was perfect. One entry way for everyone, but separate rooms for my wife & I and the boys. Just the right amount of privacy without needing to get fully separated rooms. The whole suite was clean and spacious, with multiple balconies and a killer view of one of the pools. The staff was probably the star of the show. Everyone, and I mean, every single person's path we crossed was polite, attentive and genuinely seemed to care about our well-being. I can only surmise this is a positive work environment. It certainly reflected in how they treated the guests from my experience. Honestly, I felt the need to sing The Fives' praises because we had an outstanding experience. I typically walk away from a trip reflecting on what to do different for next time. I wouldn't change a thing, and this hotel is the reason!
Stayed 7 nights in Jul 2024