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Soho Playa Hotel

4.0 star property

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Photo gallery for Soho Playa Hotel

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers
Deluxe Room | View from room
Daily continental breakfast (MXN 130 per person)
Bar (on property)
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast available
  • Pool
  • 24/7 front desk
  • Parking included

Explore the area

Map
Calle 24 Esq. Av. 10 Col. Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Mamitas Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Double Room

7.8 out of 10
Good
(7 reviews)
  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Deluxe Room | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room

9.2 out of 10
Wonderful
(5 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 775 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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  • Hot Tub
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  • Parking included
4.0 out of 5, Very Good, (1022)
$92 nightly
The price was $114
The price is $92 total
includes taxes & fees
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About this property

Soho Playa Hotel

4-star hotel in Downtown Playa del Carmen
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a hot tub are onsite. Housekeeping is available on request.
Soho Playa Hotel offers 22 air-conditioned accommodations with iPod docking stations and safes. Rooms open to balconies. Each accommodation is individually decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Soho Playa Hotel features an outdoor pool and a hot tub. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This Art Deco hotel also offers a rooftop terrace, a library, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Soho Playa Hotel is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Soho Playa Hotel has a restaurant on site.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: MXN 130 for adults and MXN 100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Art gallery
  • Hot tub
  • Library
  • Outdoor pool
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room roll-in shower
  • Low-height door lock
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Individual decor
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 130 for adults and MXN 100 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Playa Soho
Soho Playa
Soho Playa Hotel
Soho Playa Hotel Riviera Maya/Playa Del Carmen, Mexico
Soho Playa Hotel Playa del Carmen
Soho Playa Playa del Carmen
Soho Playa Hotel Hotel
Soho Playa Hotel Playa del Carmen
Soho Playa Hotel Hotel Playa del Carmen

Soho Playa Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 358 out of 659 reviews
Rating 8 - Good. 201 out of 659 reviews
Rating 6 - Okay. 53 out of 659 reviews
Rating 4 - Poor. 23 out of 659 reviews
Rating 2 - Terrible. 24 out of 659 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Azalia, Orange Walk Town

Stayed 1 night in Mar 2025

6/10 Okay

Pierre

Stayed 4 nights in Mar 2025

4/10 Poor

Tripta

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It was a bitter experience staying in this hotel. No coffee/tea maker or water provided in the first day. Breakfast was poor quality. Only a bread toast with tea and some fruit. No choice. No towels were changed when room cleaning was done. Staff at reception was good and cooperative.
Stayed 4 nights in Mar 2025

10/10 Excellent

Aileen Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is ample parking but a bit difficult to access if you are not a good driver. It has minimal space to move around, afraid of hitting other cars by accident.
Stayed 5 nights in Feb 2025

2/10 Terrible

Torsha

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Rolland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice and clean hotel, 3 min walk to 5th avenue, breakfast is continental, but you can get anything you want for extra pay. We will definitely come back again! Thank you
Stayed 4 nights in Feb 2025

2/10 Terrible

Eva

Traveled with family
Disliked: Property conditions & facilities
I gave it 2 stars cause I feel bad for the staff. They are doing what they can. The pictures are not accurate. The “waterfall fountain is not working” the rooms are musty smelling. You get 1 rough towel per person- no hand towels, washcloths. A sheet on the bed. No blankets, nothing extra( I had to buy a blanket for myself from a store) toilet seat flopping around. No restaurant or bar as advertised. Pool cold, hot tub out of order. We were right under the rooftop deck that they have some type of dance club with seriously loud music till 1 am (I asked the desk and they said it was to go till 1 am.) we got stuck in the elevator and they acted like it happens all the time, No big deal to them. Breakfast is 2 pieces of toast a small cup of fruit and 1 cup of coffee or tea which my husband does not drink so we had to buy a bottle of water for him. They don’t open till 830ish so we only got the “breakfast” once which was plenty. It seriously felt like a comedy show and I wasn’t laughing. There were others in our group. 1 had no air at all and they couldn’t move her till the last day. There was another couple we saw locked out of their room for 3 hours and there was no one to fix the door. I guess if you don’t go with a big chain this is what you get but it’s definitely false advertising.
Stayed 4 nights in Jan 2025

10/10 Excellent

Reed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 Stars of Absolute Excellence.
Stayed 1 night in Jan 2025

10/10 Excellent

Alvidri

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

BALDOMERO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

Great location, clean, safety
Stayed 1 night in Dec 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

2/10 Terrible

IVAN, CHICAGO

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst place I have been to!
Stayed 1 night in Dec 2024

2/10 Terrible

Shannon

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Expedia needs to update their description on this property - not as described. Disappointing stay - would not recommend.
Stayed 6 nights in Dec 2024

8/10 Good

Niina

Good and affordable
Stayed 3 nights in Dec 2024

2/10 Terrible

Bousaad

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
You can’t relax, all the day , Loud Noise in Construction Site, breakfast terrible, the pool is terrible, only they have a nice persons in the reception
Stayed 4 nights in Dec 2024

6/10 Okay

Laura

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Patricio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Sergio

Liked: Cleanliness, staff & service, amenities
No
Stayed 3 nights in Oct 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You can tell back in the days it's was a great Hotel but besides the staffing been nice and attentive. I won't actually atay that hotel again. You got be aware the have very limited to none parking and outside the local police are looking to give you a parking ticket (and none give you coins for your bills). One night we didn't have water. And I believe that place is overrated on the price of you compared to any Airbnb nearby.
Stayed 10 nights in Aug 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and location. The staff was knowledgeable and friendly.
Stayed 3 nights in Jun 2024

6/10 Okay

Rocio Veronica Patricio

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
**Soho Playa Hotel Review** Our experience at Soho Playa had several disappointing aspects. When we first arrived, there was no electricity. We had to wait in the heat, which was frustrating since all I wanted was to rest after our journey. The hotel is conveniently located just a few blocks from the beach, about a 5-minute walk, so we decided to head there. I’m not sure when the power was restored since we returned to the hotel around 8 p.m. that evening. One of the main reasons I chose this hotel was for the pool, but it was rarely clean. The hotel advertised a sky bar by the pool, which was nonexistent. During our 9-day stay, the pool was only cleaned twice, and that was because I specifically requested it. The worst experience happened on our last day. The fire alarms went off, and my son and I were terrified. The hallways were filled with thick fog, making it hard to see or breathe. We rushed out of the room, unsure of what was happening. The hotel administrator approached us and explained that they were fumigating and asked us to return to our room. However, the smoke had already started entering our room, so we had to leave and go outside to get fresh air. Although the staff apologized and admitted the fumigation was handled poorly, the situation was still unacceptable. The overuse of spray caused a lot of unnecessary panic for us and other guests. I understand mistakes happen, better management and communication could have avoid this kind of situation.
Stayed 9 nights in Aug 2024

10/10 Excellent

Shaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great except for the elevator as mentioned before,! It does feel like 1 million degrees in there especially in July. Great property though. Lis is great!
Stayed 4 nights in Jul 2024

10/10 Excellent

Alejandro, Bariloche

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very loud air conditioning system
Stayed 1 night in Jul 2024

10/10 Excellent

Saverio

Liked: Cleanliness, staff & service, property conditions & facilities
I had an amazing stay at SOHO. The staff is so hardworking and friendly. The manager is always trying to make the stay enjoyable. She is an incredible manager. The rooms are spacious. The air conditioner was quiet and cooled the room nicely. The hotel is close to the beach and shopping area.
Stayed 3 nights in Jul 2024

2/10 Terrible

Joe

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible
Stayed 3 nights in Jun 2024