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Sofía by Bunik

2.5 star property

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Rooftop terrace
Superior Loft | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes
Superior Loft | Private kitchen | Full-size fridge, microwave, blender, cookware/dishes/utensils
Deluxe Loft | Private kitchen | Full-size fridge, microwave, blender, cookware/dishes/utensils
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Kitchen
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
$37
includes taxes & fees
Sep 6 - Sep 7

Explore the area

View in a map
Calle 24 Nte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪8 min walk‬
  • Playa del Carmen Main Beach
    ‪11 min walk‬
  • Mamitas Beach
    ‪12 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

View all photos for Premium Loft

Premium Loft | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes

Premium Loft

8.0 out of 10
Very good
(12 reviews)
  • 541 sq ft
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 1 Twin Sofa Bed

View all photos for Superior Loft

Superior Loft | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes

Superior Loft

7.8 out of 10
Good
(28 reviews)
  • 541 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Studio

Traditional Studio | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes

Traditional Studio

7.4 out of 10
Good
(6 reviews)
  • 373 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Loft

Deluxe Loft | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Loft

8.8 out of 10
Excellent
(92 reviews)
  • 373 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Sofía by Bunik

Hotel in Downtown Playa del Carmen
This smoke-free hotel features 2 outdoor pools, spa services, and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk and multilingual staff assistance are onsite.
Sofía by Bunik offers 45 air-conditioned accommodations with safes and complimentary toiletries. Kitchenettes offer full-sized refrigerators/freezers, microwaves, and cookware/dishes/utensils. Bathrooms include showers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. LED televisions are featured in guestrooms. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Sofía by Bunik features 2 outdoor swimming pools. Public areas are equipped with complimentary wireless Internet access. This Playa del Carmen hotel also offers spa services, a terrace, and multilingual staff.

Sofía by Bunik is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • 2 outdoor pools
  • Billiards/pool table

Family friendly

  • 2 outdoor pools
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach towels
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave

More

  • Air conditioning
  • Ceiling fan
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Sofía by BUnik Hotel
Sofía by BUnik Playa del Carmen
Sofía by BUnik Hotel Playa del Carmen

Sofía by Bunik Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 930 out of 1477 reviews
Rating 8 - Good. 295 out of 1477 reviews
Rating 6 - Okay. 128 out of 1477 reviews
Rating 4 - Poor. 46 out of 1477 reviews
Rating 2 - Terrible. 78 out of 1477 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Xiaoquan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Owen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

6/10 Okay

Perla, Pflugerville

Traveled with family
Liked: Cleanliness, property conditions & facilities
For someone that likes to cook it didn't have the basics. We looked for something with kitchen because we do cook but it was almost impossible. Shower literally has no water and no warm water.
Stayed 2 nights in May 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Book elsewhere

Came for fourth time. Expecting a pool, it was closed with no notice. Shower only has freezing cold water.
Stayed 2 nights in May 2025

10/10 Excellent

Yaritza

Stayed 3 nights in May 2025

10/10 Excellent

Alister Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place!
Stayed 21 nights in May 2025

8/10 Good

Jennifer

Liked: Amenities, property conditions & facilities
This place is in a GREAT location, walking distance to everything you need in Centro. Love the rooftop pool area. Room was good, spacious but I not fully equipped as I had hoped. Kitchen didn't even offer utensils and included a very used sponge to wash dishes. I bought my own. It was not as clean as I hoped. Dusty. I don't think it's the cleaning staff more so the standard of clean they are told. It wasn't until I had to many ants and asked for a deep clean it was fully clean. But overall good stay. I would stay again.
Stayed 10 nights in May 2025

8/10 Good

Adriana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Acerca de la propiedad, todo bien, sólo en la recepción, una persona de ellos todo el tiempo estaba en el celular y cuando llamaba desde mi habitación para pedir ayuda nunca contestaba, siempre tenía una mala actitud y una tarde se fue la luz y mandó a mi mamá por las escaleras Sabiendo que ella es una persona mayor de 78 años, no tuvo cuidado de ella y la mandó a que subiera por las escaleras y estaba todo obscuro con peligro que mi madre se cayera. Su nombre es Edgar, una persona alta de cabello cano.
Stayed 4 nights in May 2025

10/10 Excellent

Yaritza

Exellent
Stayed 3 nights in May 2025

10/10 Excellent

Forrest Van

Liked: Cleanliness, amenities, property conditions & facilities
Incredible staff the pool is unbelievable and uncrowded and the room is insanely nice for all my remote workers out there the internet was high speed as advertised I was able to take work calls on zoom all week!
Stayed 9 nights in May 2025

10/10 Excellent

Julio Federico

Stayed 9 nights in May 2025

4/10 Poor

Joe

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No water pressure but it’s fine
Stayed 4 nights in May 2025

10/10 Excellent

Julio Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I spend the most wonderful time in playa. It was clean and stylish.
Stayed 1 night in May 2025

10/10 Excellent

Arturo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really loved how neat and clean everything was—from the lobby all the way to the pool area! The staff were amazing, super helpful in guiding us around and assisting with transportation. The only downside is that the location isn't right in front of the beach, but it's just a short walk—less than 10 minutes—to get there. Overall, a great experience and I would definitely come back again!
Stayed 4 nights in May 2025

8/10 Good

melissa

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

ok stay

Good price. Room looked nice. Bed was a little firm for me. Only two pillows on a king size bed. Biggest issue was ants. Ants by the shower. Bought a box of cereal and apparently ants in kitchen too so they ruined a brand new box of cereal. No bowls in the kitchen. Bath towels were nice and big. Went all the way to the sports club upstairs to find out you have to get the pool table balls from the front desk. Decided not to play. Too much of a inconvenience to go all the way downstairs and back up again. Pool was a little cold so we didn't get in. Also a lot smaller than expected. Was a 22 min walk from the ferry and ado bus station in Playa Del Carmen. 10 min walk to several eating places.
Stayed 3 nights in May 2025

10/10 Excellent

david

Stayed 3 nights in May 2025

6/10 Okay

Ana

Stayed 4 nights in May 2025

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean stay
Stayed 3 nights in May 2025

10/10 Excellent

Annette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space, the bed was very comfortable and the room was quiet. Very bright and clean. The roof top pool was amazing!!! I will stay again for sure.
Stayed 2 nights in May 2025

10/10 Excellent

Olesya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel. Kitchen could use a few more supplies. Like Larger coffee mugs. More than one glass. A can opener. More than one small bar of soap. Pool area is nice. Some good restaurants a few blocks away.
Stayed 9 nights in May 2025

6/10 Okay

Ruth, DANDENONG NORTH

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room and facilities is good, rooftop is amazing. staff was terrible, my room wasn’t cleaned properly, no bottled water was supplied when I arrive, didn’t give any toilet paper, dishwashing soap and pots was missing from the kitchen. my toilet didn’t flush and requested 3 times to fix it and ignored me and I stayed for 2 weeks and manually had to flush it with filling up with 5 litres of water, 3 times. I would not recommend staying here as management doesn’t seem to care for quality assurance and it’s guests.
Stayed 14 nights in Apr 2025

8/10 Good

Jill

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful little gem of a place. Walkable to the beach and areas of interest in Playa del Carmen. The roof top pool was gorgeous and well used by our family to cool off in the heat.
Stayed 3 nights in Apr 2025

2/10 Terrible

tiki

Stayed 12 nights in Apr 2024

8/10 Good

Kayne Lorne

Liked: Cleanliness, amenities
Great spot. Awesome rooftop pool. Polite and helpful staff.
Stayed 10 nights in May 2025