This smoke-free hotel features 2 outdoor pools, spa services, and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk and multilingual staff assistance are onsite.
Sofía by Bunik offers 45 air-conditioned accommodations with safes and complimentary toiletries. Kitchenettes offer full-sized refrigerators/freezers, microwaves, and cookware/dishes/utensils. Bathrooms include showers.
This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. LED televisions are featured in guestrooms. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
2 outdoor swimming pools are on site.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Sofía by Bunik features 2 outdoor swimming pools. Public areas are equipped with complimentary wireless Internet access. This Playa del Carmen hotel also offers spa services, a terrace, and multilingual staff.
Sofía by Bunik is a smoke-free property.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Things to do
2 outdoor pools
Billiards/pool table
Family friendly
2 outdoor pools
In-room full-sized refrigerator/freezer
In-room kitchenette
In-room microwave
Conveniences
24-hour front desk
Luggage storage
Guest services
Concierge services
Housekeeping (daily)
Multilingual staff
Outdoors
Beach towels
Outdoor entertainment area
Outdoor furniture
Terrace
Spa
In-room massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (35 inch wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Hypo-allergenic bedding
Bathroom
Free toiletries
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
32-inch LED TV
Food and drink
Blender
Cookware, dishware, and utensils
Full-sized refrigerator/freezer
Kitchenette
Microwave
More
Air conditioning
Safe
Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
We should mention
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Property is also known as
Sofía by BUnik Hotel
Sofía by BUnik Playa del Carmen
Sofía by BUnik Hotel Playa del Carmen
Sofía by Bunik Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 721 out of 1143 reviews
10 - Excellent
721
Rating 8 - Good. 233 out of 1143 reviews
8 - Good
233
Rating 6 - Okay. 101 out of 1143 reviews
6 - Okay
101
Rating 4 - Poor. 35 out of 1143 reviews
4 - Poor
35
Rating 2 - Terrible. 53 out of 1143 reviews
2 - Terrible
53
9.0/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
Verified traveler
Traveled with family
Jan 7, 2025
Liked: Cleanliness, staff & service
Loved the rooftop pool, NOT for light sleepers
Loved the rooftop pool with hammocks and in water loungers. Great value and location. Room was okay but a bunch of little things. Paint was peeling and walls looked dirty. Water pressure wasn’t good. And the walls really thin. Could hear construction outside and everything in rooms next to and above you. And hallways were really hot as others have commented. Staff was friendly and helpful with resolving issues esp when our airport shuttle didn’t show up
My family and I enjoyed our stay at Sofia. It is perfect if you're low maintenance and looking for a simple place. We made our own meals in the kitchenette and bought groceries from the nearby Walmart and Mega. The central area is only 15-20 min by foot, and there is also a BiciPlaya station right outside the hotel. You can also catch the Colectivo a block away.
Great value! Rooms are nice and clean with a modern esthetic. The root top is amazing! I would stay here again!
Antonio
Stayed 2 nights in Jan 2025
2/10 Terrible
Verified traveler
Traveled with group
Jan 4, 2025
Disliked: Staff & service, room comfort
I called to asked to drop our bags off early because we had an excursion that day and couldn’t check in until 3pm. We get to the hotel around 11:15am wait around and charge our phone. The front desk person allow us to put our stuff in a secluded area. She never said they didn’t have power because part of the hotel had a little power. We come back from our excursion to find out that it hasn’t been power all day and we got back to the hotel around 7pm that evening. Which if we would have known earlier I could have found us elsewhere to stay. At this point we literally just changed our flight and flew home. Still waiting on my full refund.
Had a great stay here for 6 nights, very clean and comfortable room, central area,.extra thanks to Ed at front desk. Low sound proofing, but we didn't mind as we were not planning on staying in the room all day. excellent value. Anything we needed was known to be available for us during our stay.
The hotel was lovely but the shower on the pool deck didn’t work and there was no hot tub which would have been nice or to heat the pool as the weather is cooler this time of year.
The property it self is ok just to many things went wrong. 1st the hotel new they didnt have power didnt notfiy none of the guest who was arriving before hand or try to accommodate or give some type of refund for the inconvenience. 2 they changed my room moved my stuff without my permission and now missing a pair of shoes. 3 the last nite staying there the room they moved me 2 having problems with the door lock since they moved me now i cant get in my room and i had a flight to catch at 8am. They literally had to take the door apart. So i can get my passport and bags. Im fighting now to get a refund. For my entire stay.
Although this property is in an excellent area, the actual hotel lost its electricity on our second night. We were forced to be in the dark with no Wi-Fi, no air conditioning, and all of our food in the mini fridge spoiled. The staff had no plan to fix or move us into an air-conditioned unit, which there were a few!! The front desk was very complacent, not caring about our comfort at all. We ended up having to leave and they actually encouraged us to go find alternative arrangements to contact our booking provider for a refund.
Lucas
Stayed 5 nights in Dec 2024
4/10 Poor
Serge
Dec 31, 2024
Liked: Cleanliness
Disliked: Staff & service
Bare
The hotel is centrally located and could be a nice stop after a long trip. However the room was totally bare: it had a kitchen without any appliances or china or pots, not even a coffee maker or a tea kettle.
The staff was indifferent, fortunately we only stay one night.
Very walkable access to Playa Del Carmen. 3 large grocery stores nearby. Great Peruvian restaurant accross the street and good pizza very close. Rooms were clean. Bed comfort was average. Pool was nice. Laundry machines available for free but laundry room was very hot. Pool table was useless. The top was warped and sagging but not a deal breaker.
We stayed here for almost a whole month and loved everything about this property. Everyone who worked there were always happy and smiling and always helpful. We especially liked Edwardo who we always seemed to laugh with . We did stay in an a room that had an adjoining door and even though we were notified we could switch ..we did not and just an fyi...you can hear EVERYTHING going on in next room ..but we loved our room because we could see part of the ocean and cozumel and listen to spanish music playing from across the street ..Really cant wait to return . Thank you so much .We had a fantastic stay !