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Sofía by Bunik

2.5 star property

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Photo gallery for Sofía by Bunik

Rooftop terrace
Rooftop terrace
Superior Loft | Private kitchen | Full-size fridge, microwave, blender, cookware/dishes/utensils
Superior Loft | Hypo-allergenic bedding, in-room safe, blackout drapes, free WiFi
Deluxe Loft | Private kitchen | Full-size fridge, microwave, blender, cookware/dishes/utensils

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Kitchen
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Calle 24 Nte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪6 min walk‬
  • Mamitas Beach
    ‪11 min walk‬
  • Playa del Carmen Main Beach
    ‪11 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Premium Loft

Premium Loft | Hypo-allergenic bedding, in-room safe, blackout drapes, free WiFi

Premium Loft

  • 541 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 1 Twin Sofa Bed

View all photos for Superior Loft

Superior Loft | Hypo-allergenic bedding, in-room safe, blackout drapes, free WiFi

Superior Loft

  • 541 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Studio

Traditional Studio | Hypo-allergenic bedding, in-room safe, blackout drapes, free WiFi

Traditional Studio

  • 373 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Loft

Deluxe Loft | Hypo-allergenic bedding, in-room safe, blackout drapes, free WiFi

Deluxe Loft

  • 373 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Sofía by Bunik

Hotel in Downtown Playa del Carmen
This smoke-free hotel features 2 outdoor pools, spa services, and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk and multilingual staff assistance are onsite.
Sofía by Bunik offers 45 air-conditioned accommodations with safes and complimentary toiletries. Kitchenettes offer full-sized refrigerators/freezers, microwaves, and cookware/dishes/utensils. Bathrooms include showers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. LED televisions are featured in guestrooms. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Sofía by Bunik features 2 outdoor swimming pools. Public areas are equipped with complimentary wireless Internet access. This Playa del Carmen hotel also offers spa services, a terrace, and multilingual staff.

Sofía by Bunik is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • 2 outdoor pools
  • Billiards/pool table

Family friendly

  • 2 outdoor pools
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach towels
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Sofía by BUnik Hotel
Sofía by BUnik Playa del Carmen
Sofía by BUnik Hotel Playa del Carmen

Sofía by Bunik Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 746 out of 1191 reviews
Rating 8 - Good. 248 out of 1191 reviews
Rating 6 - Okay. 106 out of 1191 reviews
Rating 4 - Poor. 35 out of 1191 reviews
Rating 2 - Terrible. 56 out of 1191 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Joie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

More detail to cleaning

There was long dark hair all over the room, quite disturbing. There was a cook top but no pots, one glass, 2 dirty forks, no spoons (tough to eat our yogurt in the morning). There was just sheets, no comforter. First impressions where it was a pretty room, but we were very disappointed with the cleanliness.
Stayed 1 night in Jan 2025

8/10 Good

Christ

Liked: Cleanliness, staff & service

Cute property friendly staff

Perfect location I’d you want to be within walking distance of 5th Ave. located by two night clubs so it’s loud at night. Staff was extremely helpful, friendly and efficient. Pay parking outside 10 pesos/ hr until 10pm. Decent complimentary breakfast in lobby. Gated entrance. Front desk always open. Spacious rooms comfortable beds. Common areas. Property a bit dated and a little loud at night otherwise would give it a 5 star. Thank you
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Stayed 2 nights in Jan 2025

6/10 Okay

Jessica

Traveled with family
Disliked: Cleanliness
Stayed 3 nights in Jan 2025

6/10 Okay

LUCIE, London

Traveled with partner
Liked: Property conditions & facilities
Friendly staff but it’s extremely loud. You get what you pay for.
Stayed 1 night in Dec 2024

6/10 Okay

LUCIE, London

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very noisy.

10/10 Excellent

Jemeel

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 10 nights in Jan 2025

10/10 Excellent

Rossi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto muy acogedor
Stayed 3 nights in Jan 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I really enjoyed my stay. It's clean but the bedding is a bit worn and has some permanent stains. Water lacked pressure in the shower but it was hot. The rooftop is lovely. It overlooks the city and you can see the ocean. Some more deck chairs would definitely be a plus. The major issue were the clients who would smoke in the balconies . It's a non smoking building. There are plenty of places that allow smoking. There's no need to go there if you're unable to follow the most basic rules. There's a reason why they banned smoking in public areas. It ruins it for everyone else who are trying to enjoy their hard earned vacations or even the residents who live there and can't enjoy being on their balconies.
Stayed 4 nights in Jan 2025

4/10 Poor

Sharon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our toilet did not flush for 2 days. Thankfully we know how to pour water in the toilet to make it flush. Staff person came to our room but was unable to fix the problem. One bedside light did not work. Bedside outlet on one side did not work. Low pressure in shower Noise from pool area & outside made sleep difficult Not a place we would return to
Stayed 7 nights in Jan 2025

4/10 Poor

Darren

Stayed 1 night in Jan 2025

10/10 Excellent

pippa

Stayed 6 nights in Jan 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Only issue is the sound proofing of the rooms, found it very noisy.
Stayed 9 nights in Jan 2025

10/10 Excellent

Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay for those who want to explore and have a comfortable and clean room to return to in the evening. Just outside of the busy tourist area and close to everything. Lovely staff. We will definitely be back!
Stayed 7 nights in Jan 2025

6/10 Okay

Douglas, Barrie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My wife and I had a good stay here but the do need to do some work to make this better. The biggest issue was the water pressure and lack of hot water. I could pee more than what comes out of the taps and no hot water in the kitchen made it difficult to wash dishes. They need to supply a kettle and more of the basics when there is a kitchenet. Good property, nice people and a great location made it a good stay all in all
Stayed 7 nights in Jan 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and good price
Stayed 3 nights in Jan 2025

6/10 Okay

TAUNYA, seattle

Traveled with family
Liked: Cleanliness, staff & service
Great staff. Didn't like the area. Hard to find proper coins for parking.
Stayed 6 nights in Jan 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for price.
Stayed 4 nights in Sep 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price , great location, nice and comfortable
Stayed 1 night in Oct 2024

10/10 Excellent

Rebecca

Stayed 4 nights in Jan 2025

8/10 Good

htemo

Liked: Cleanliness, amenities
The safe in my room did not work properly, so I almost missed my flight home.
Stayed 4 nights in Jan 2025

10/10 Excellent

Juan Pablo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a magnificent property. It’s close to the beach and the staff is friendly.
Stayed 7 nights in Jan 2025

10/10 Excellent

Hector

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean very walkable to La Quinta Avenue ADO Bus is close by. You can get tickets to train Maya and go to Tulum. Juan Carlos in the front desk was very helpful. Great staff.
Stayed 6 nights in Jan 2025

8/10 Good

Ahmed Abdur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location from Sofia to Fifth Ave and the beach. It was quiet area and the rooftop pool was a plus. The only negative was we are a family of 5 and our room was 1 king and the kids had to sleep on super hard pullouts. Other than that we were happy with the stay. Make sure to go to Choux Choux for breakfast.
Stayed 5 nights in Dec 2024