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Sandos Playacar All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sandos Playacar All Inclusive

Aerial view
Family dining
Reception
Jr. Suite Riviera with Jacuzzi | Free minibar, in-room safe, desk, laptop workspace
Exterior

Reviews

7.4 out of 10

Good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Pool
  • Room service
  • Gym

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Beach
    4 min walk
  • Mahi Golf Course
    19 min walk
  • Xaman Ha Aviary
    6 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    8 min drive

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room | 32-inch plasma TV with satellite channels, TV

Jr Suite Hacienda

  • 388 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

  • 334 sq ft
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only | Free minibar, in-room safe, desk, laptop workspace

Select Ocean Front Adults only

  • 322 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite | Free minibar, in-room safe, desk, laptop workspace

Riviera Family King Junior Suite

  • 560 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

  • 560 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

About this property

Sandos Playacar All Inclusive

4-star property in Playacar
Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking is complimentary.

Sandos Playacar All Inclusive has designated areas for smoking.

Sandos Playacar All Inclusive has 9 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Mini golf
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 32.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Sandos Playacar All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 471 out of 1337 reviews" "
Rating 8 - Good. 361 out of 1337 reviews" "
Rating 6 - Okay. 228 out of 1337 reviews" "
Rating 4 - Poor. 159 out of 1337 reviews" "
Rating 2 - Terrible. 118 out of 1337 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adalberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 7 nights in Sep 2024

10/10 Excellent

Ross

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 6 nights in May 2024

10/10 Excellent

marcos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 5 nights in Sep 2024

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the greatest vacation of my life. Me and my girlfriend stayed here for 5 days and every day was better than the last. I wish I never had to leave. I’ll be back for sure sometime in my life
Stayed 5 nights in Sep 2024

2/10 Terrible

sabrina

Traveled with group
Disliked: Staff & service, property conditions & facilities
Upon my arrival , I was not greeted by any staff or offered a welcome drink. The guy with the welcome drinks walked right past my co worker and I. Upon waiting 1 hour to check in , the woman refused to give us the room we paid for which was described as 2 queen beds , AC , Adult only and a tub. Unfortunately, we were placed in a room with two full beds , no working AC and no tub (a dirty shower ). After a long flight we were extremely hungry and tired asked for assistance with the broken AC but no one came. We went for a early dinner at the French restaurant and decided to not show to our second reservation of the night because of the distance/couldn’t find it(the shuttle was always full and/or didn’t show in a 15/30 min period . Friday night , unfortunately we slept in heat! Saturday 09/14 Unfortunately. Maintenance was sent Saturday morning, he attempted to fix the AC , it worked for about 4 hours and completely stopped. I proceeded to the beach bar where they used the cheapest tequila present to make my drink (instant stomach ache) . After the beach we returned back to the room and we had a dinner reservation a few hours away. Follow this we left the room and proceeded to have dinner. Upon arriving to the Brazilian steak house a waitress named Cynthia asked that we wait 15 mins while she cleans off table (at this time she chose to sit only white or Hispanic couples ) she displayed pure discrimination, after waiting 15 mins patiently she rejected us and told
Stayed 3 nights in Sep 2024

8/10 Good

Berna

Stayed 7 nights in Aug 2024

8/10 Good

david

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we go to Sandos the experience is amazing ! All the crew is great and very helpful! Will be back one more time for sure, and the kids love the aquapark!!
Stayed 7 nights in Sep 2024

4/10 Poor

Ryan

Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Ivan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools
Stayed 4 nights in Sep 2024

2/10 Terrible

Luis

Traveled with family
Disliked: Property conditions & facilities
Room was invaded with cockroaches. There was construction in the property next door, noisy.
Stayed 6 nights in Sep 2024

10/10 Excellent

Erminia

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything
Stayed 4 nights in Sep 2024

10/10 Excellent

Janely

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente over all would stay again
Stayed 7 nights in Sep 2024

10/10 Excellent

Jimena

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place for vacation.
Stayed 4 nights in Jun 2024

10/10 Excellent

Arely Naylet

Stayed 4 nights in Jun 2024

6/10 Okay

Vanessa

Stayed 5 nights in Aug 2024

8/10 Good

Deodato

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly resort, lots of things to do, good varieties of food. Overall a very nice resort for the family. One advise to visitors, bring your own drinking glass or tumbler unless you don't mind using their rewash or rerinse plastic glass😮
Stayed 7 nights in Aug 2024

6/10 Okay

Leidy

Traveled with family
I had some much expectations for this hotel, I visited it 8 years ago and it was great. But it change so much. Food was not great, some fruit from the buffet were bad and not entertainment at all around the pool or the hotel in general, drinks were not good, staff were not that friendly as I am use to in others hotels in Mexico. It is big and beautiful but it needs a lot of work to make Sandos Playacar of what it was before. Elena from the Italian restaurant was amazing and Naileth from the Brazilian Restaurant were the best. The rest of staff were ok. The Beach was gorgeous and made my stay very much fun.
Stayed 4 nights in Aug 2024

6/10 Okay

Jemi

Traveled with family
Liked: Staff & service
CONS: 1) Hard to book dining options ( can only use the web app, or do walk in at very early hours). There are no alternatives for booking, and the staff in person made it hard to book dining. 2) Poor check in service. No offer of a welcome beverage despite the long check in process. None of the amenities were described without me asking many questions. I had to remind the staff to give me a towel card. The room bracelet is a great idea, but it is a little gross knowing that you wear it 24/7 and cannot remove it to wash or rinse it.The web app has the only version of a map of the large property. It is hard to read and challenging to zoom in on the map.Hopefully the property can introduce a GPS version of the map in their app to help figure out directions better. 3) Poor shuttle service. Very vague signs as to the stop locations, and such crowded conditions that I realized early on, its best to walk around the property to get anywhere in a timely fashion 4) Poor lack of signage. Signs that were present were difficult to read or in odd spots that you could not find them. 5) Lack of enforcement of areas: Staff did not enforce "adult only zones" 6) Frequent Upselling PRO: 1) Good BellBoy service. They take your belongings and immediately give a receipt, whether it is when you first come to the lobby, or request a pickup prior to your check out. 2) Good food. Despite challenging to obtain restaurant reservations, the food was pretty good overall. 3) Wide water options
Stayed 4 nights in Aug 2024

8/10 Good

Yakira, Somerset

Liked: Cleanliness, amenities
Stayed 5 nights in Aug 2024

2/10 Terrible

Olga

Traveled with family and small children, Traveled with family
Liked: Cleanliness
We stayed in the 6000 block which is far from the main buffet and beach. It wouldn’t be an issue if they had an adequate shuttle bus system. When we stayed mid June they had one or two shuttle busses running thru the day but there were too many visitors and it was not enough. The lines were long and you had people walking up and rushing on the bus — if you’re not fast or have kids / strollers get ready to wait or walk every single time. My family members had different issues with their rooms. One other room in block 6000 flooded after a night of rain. A room in the adult section had no ac the entire stay and all they could do was offer a fan. Yes you read that right, a FAN. Another family in 6000 block walked into their room after check in and there was a couple showering. We stayed 6 nights and were able to get reservations to the restaurants only after our 4th night. I will not return to this place and don’t recommend.
Stayed 6 nights in Jun 2024

8/10 Good

CESARINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, family oriented. Lots nature. Monkeys, donkey, bull, iguanas , lots birds. Great atmosphere , super relax . The spa is amazing. Food lots variety everyday and the upgrade room the haciendas (suites) are awesome
Stayed 4 nights in Aug 2024

8/10 Good

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just spent 5 days at the Sandos Playacar. It was a great property for a family vacation. The beach was absolutely beautiful. I wish they had more entertainment around the pool. It is not a resort for young adult who want to party. The DJ at the club could not entertain the crowd. This resort is perfect for the kids from 0-15 . The resort needs more animation around the pool, in the Teen Club and in the night club. Regardless of the lack of entertainment- I will still recommend
Stayed 5 nights in Aug 2024

4/10 Poor

Paula

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Booked 4 rooms for 4 days through Expedia. 7 adults (3 of them elders). Check in service was TERRIBLE with male agent . I had requested early check in and to have rooms close together since we had the elders. He said pick one or the other that he couldn’t help with both unless I paid an additional amount to upgrade rooms to adult only section. My priority was the rooms close together and the amount they requested was price gauging. Rooms were given to us around 5pm. But my dad’s room wasn’t ready until almost 7pm. And when the agent at the counter assisted me with that, she gave me the worse attitude and told me I had to wait an additional 30 minutes after I asked for a manager since she claimed she couldn’t see any reservation or change request for us. Tram service is TERRIBLE only 1 was working and it was at least a 30 minute wait if we were lucky. Property is big and nothing b is walking distance. On day 2 found out that I had access to Expedia concierge that could have assisted me with all my stay and she was amazing! Grouped our rooms in the adult section and helped with transportation. She saved our vacation. Had it not been for her, we would have left a day early due to the terrible service we were given. THANK YOU for saving our vacation and making the last day of our vacation memorable. Also we never received our complimentary fruit and wine room gift and fridge in room never worked.
Stayed 3 nights in Aug 2024

10/10 Excellent

Todd

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughters wedding.
Stayed 6 nights in May 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Jul 2024