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Sandos Playacar All Inclusive

4.0 star property

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Aerial view
Family dining
Jr. Suite Riviera with Jacuzzi | Free minibar, in-room safe, desk, laptop workspace
Exterior
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Beach
    ‪4 min walk‬
  • Piste Cyclable sur Paseo Xaman-Ha
    ‪10 min walk‬
  • Xaman Ha Aviary
    ‪6 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪8 min drive‬

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room | 32-inch plasma TV with satellite channels, TV

Jr Suite Hacienda

  • 388 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

7.2 out of 10
Good
(5 reviews)
  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

7.2 out of 10
Good
(33 reviews)
  • 334 sq ft
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only | Free minibar, in-room safe, desk, laptop workspace

Select Ocean Front Adults only

8.0 out of 10
Very good
(7 reviews)
  • 322 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite | Free minibar, in-room safe, desk, laptop workspace

Riviera Family King Junior Suite

7.8 out of 10
Good
(44 reviews)
  • 560 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

8.4 out of 10
Very good
(81 reviews)
  • 560 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

The Royal Haciendas All Inclusive

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
4.4 out of 5, Excellent, (1710)
The price is $456
per night
$554 total
includes taxes & fees
Mar 18 - Mar 19
The Royal Haciendas All Inclusive

About this property

Sandos Playacar All Inclusive

4-star property in Playacar
Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking is complimentary.

Sandos Playacar All Inclusive has designated areas for smoking.

Sandos Playacar All Inclusive has 9 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Mini golf
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 32.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Sandos Playacar All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 489 out of 1357 reviews
Rating 8 - Good. 366 out of 1357 reviews
Rating 6 - Okay. 224 out of 1357 reviews
Rating 4 - Poor. 155 out of 1357 reviews
Rating 2 - Terrible. 123 out of 1357 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edward John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time there. Absolutely love the property.
Stayed 4 nights in Sep 2024

10/10 Excellent

Doina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt in the middle of the nature, pristine waters, white sand, lots of greenery and animals - monkeys, raccoons, capybara walking around. Food was amazing, sport activities for teens
Stayed 5 nights in Nov 2024

8/10 Good

Chris Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Took 14 people there. Employees worked hard to take carer of us. Room was big and cleaned. Most of the shows were great. However, it was a 15 minute walk to the beach at a fast pace. The tram they use is slow and not very safe or reliable. Somedays we didn't have hot water. Very poor water pressure. Sliding door was extremely hard to open. Need better lighting on trails with signs.
Stayed 7 nights in Nov 2024

6/10 Okay

Jon

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The outside areas of the property were beautiful and well taken care of. We enjoyed our daily walks to the beach and restaurants. Our first room was old and dirty. The air conditioning didn’t work, so after two days (at 11:00 pm) we finally got a new room. This new one was more updated and cleaner. We asked for a later check out in return for the inconvenience of the first room, but they said no and told us we would have to be charged. That seemed like a small ask, and one that would have left us feeling better about our stay, but they wouldn’t budge. Overall, the food was good. Breakfast and lunch at the buffets always filled us up. We especially liked the Asian and Italian restaurants. It can be difficult to get reservations, so that is important to do right away. We couldn’t get any the first two nights we were there. That was disappointing. The entertainment team was fantastic all week! They always had things to do for kids on the beach. We enjoyed the nightly shows. All the servers and people we encountered on the grounds were very nice and helpful!
Stayed 7 nights in Nov 2024

8/10 Good

Tiffani

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
We had a nice time there with our adults kids and grandkids. Cons. Adult only rooms were older and electricity was out for days per other people while there and they didn’t offer a refund or to move to other rooms with AC and electricity working. Rooms were outdated and could use better care. Long walks from the family area to beach and large buffet. Buffett for lunch only open by the beach and none by the family pool and rooms. Free for all when the trolly came by making it hard for older adults and people with children to get on. Pros. Nice drink menu for all inclusive. Buffet had a lot of options. Rooms were clean. Staff were friendly. Beach was great and clean with hardly any waves. Kids pool area offered fun for all ages. Expedia shouldn’t show the pictures of the main pool and all the bars since you aren’t able to use all of them with the package they sell you. You need to be Royal elite and that’s for time share people only. I fell in love with the pool in the picture and wasn’t able to use it. Expedia needs to update the actual information of what they are selling you.
Stayed 7 nights in Nov 2024

4/10 Poor

Brenda

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Upon arrival, check-in took too long. It was 15 of us staying at this resort and we had 5 rooms total, 3 of which had cockroaches in the room. Staff wasn’t helpful and they didn’t seem to care. Overall, customer service was terrible. Will not be returning to this resort.
Stayed 5 nights in Nov 2024

10/10 Excellent

CHARLES Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

2/10 Terrible

Karina

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pros - staff super nice, my youngest broke his teeth day two and the buffet near us made him mashed potatoes - lots of activities Cons -Nicest pools were adult only or re only - husband got food poisonin day 5 and lasted more than a week - while he had food poisonin we didnt have runnin water for half a day, complained and no one came. Turned on the tap in all taps and zero water - long distance to walk to beach or for food and trolley was hard to get other ppl pushy - food just average - zero elevators worked in our building and we has to carry our wagon up and down each time - blasting music at the family pool right outside our room everyday which some ppl enjoyed but wasnt our vibe
Stayed 7 nights in Nov 2024

6/10 Okay

Romel

Traveled with family
Family came for a wedding. I cant get a drink by the beach because of my band. Roach in my room. Everything shut down at 11, so no food or drinks. Have to wait for a shuttle, once its fun outbof luck, you have to wait 20 minute for the next shuttle. I observed that i got a harder time due to my color. I was told at the beach i cant be at certain area because of my band but the people next to me they didnt tell them anything with the same color band. Its is an okay hotel.
Stayed 5 nights in Nov 2024

10/10 Excellent

Alejandro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac was perfect indoors
Stayed 5 nights in Nov 2024

10/10 Excellent

Melissa

Liked: Cleanliness
Stayed 3 nights in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2024

6/10 Okay

Juana

Stayed 5 nights in Oct 2024

8/10 Good

Wasseem

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families, incredible beach!!!
Stayed 6 nights in Nov 2024

6/10 Okay

Natasha

Disliked: Staff & service, property conditions & facilities
The smell around the property was terrible. Smells like fecies.
Stayed 9 nights in Nov 2024

8/10 Good

Blair

Traveled with family and small children
Liked: Cleanliness, amenities
Travelled as a family with kids 4 & 6, stayed in a 1 bedroom suite in a hacienda and it was perfect for some privacy. Each side had its own bathroom and thermostat (but one side never seemed to shut off the ac). Kids loved the water slides at two different pools and seeing the animals. There is a fair amount of walking to get around but it was managed by everyone but the 4 yr old. Buffet had a variety but also similar items daily and also had a station that would change from smoothies for breakfast to ceviche at lunch and margaritas & Paloma’s for dinner. We did arrive on a day of torrential rain which caused leaks in our room and others. Our room didn’t need repair but we heard from many others who struggled to get their rooms fixed up. We did have an issue getting into our room after check in where our bracelet/key wouldn’t open the door. Asked at guest services and they were supposed to send someone over right away but after an hour we had to go back to the front desk to get someone to fix it so that we could get into the room. Overall the property is large and spread out which means lots of walking but also lots of trees and scenery. Food was good not great, service in restaurants was also good. Buildings do require some repairs as they all do. Guest services seems to be lacking between requests as well as getting items replenished in the rooms when being cleaned. I might stay here again and I would discuss the issues with other interested parties before they were to book
Stayed 7 nights in Oct 2024

6/10 Okay

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities
This was our first stay at an all-inclusive and I would say overall it was good however the elevator up to our floor was “under maintenance” all week, room service was always cold, the tram was usually full, our late check-out that we paid for was interrupted numerous times with confused staff, buffet food was so-so, my daughter got sick and we bought some lozenges from the “gift shop” and they were overpriced by $30. Walk down the street off the resort to the pharmacy and buy things if needed. The massage was amazing, the beach was amazing, lots of gluten free options, snorkeling from the hut on the beach we’d recommend
Stayed 7 nights in Nov 2024

4/10 Poor

Michael Caine

Traveled with family
Disliked: Amenities, property conditions & facilities
The food was below average, water pressure was not good, elevators did not work, 10 minite walk tobthe beach, lack of entertainment, just not worth the money you get so much more staying in Cancun
Stayed 6 nights in Nov 2024

10/10 Excellent

Evelyn Marie A

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort grounds are so beautiful. The ocean and beach are perfect. The staff is unreal. The food is a 8/10 with a few rare misses and the vibes are immaculate
Stayed 10 nights in Oct 2024

10/10 Excellent

RIchard, New York

Stayed 7 nights in Aug 2024

8/10 Good

Alycia Miyoko

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing, very clean super helpful, food was amazing. They upgraded us to premium at no charge, But then continually bugged us to go to a timeshare meeting, which I wasn’t a fan of. The check in took us almost an hour and a half, which was super frustrating, After traveling all day . My other Complaint is how much you have to walk. We were in the family section, our room was the farthest away from the main things in the resort. It was a A 10 -15 minute walk to main buffet, Entertainment, à la cart, restaurants, teen club And about a 20 minute walk to the beach. There were days that I put on 15 km walking back-and-forth. By day 3 your feet and your leg legs hurt. They do have a Tran But most of the time it’s too full and you can’t get on it and probably takes 15 to 20 minutes every round depending in the time of day. Besides that it was a great experience with my family and I did have a wonderful week . Definitely family friendly.
Stayed 7 nights in Nov 2024

10/10 Excellent

Estela

Stayed 7 nights in Oct 2024

6/10 Okay

Sebastian

Stayed 4 nights in Oct 2024

6/10 Okay

Jeffrey

Traveled with family and small children
Liked: Property conditions & facilities
It was way too far to walk from the family areas to all the dining and shows and to the beach. 15-20 min walk each way. The trolly that would bus from each end was very limited on seating and only came every 20 min or so. If you missed it you would be waiting about as long as it takes to walk. It took me 40 minutes to go back to my room and grab kids goggles and come back. With 3 young kids a double stroller and a pregnant wife, it was not very easy to get around. The shows were great but short only 30 min. Buffet was also really good.
Stayed 7 nights in Nov 2024

8/10 Good

Belinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property, beach restaurants and staff is all great t this resort but our room was stuffy and warm. In one whole week we had probably 2 cool nights. We were in unit 6606 which was a 1 bedroom suite and was not worth what we paid for it at all without cold AC! We called maintenance many times they came to check it out 3 or 4 times. On all occasions saying it would cool in 45 minutes to an hour and nothing would change! Very disappointing to ay the least.
Stayed 7 nights in Nov 2024