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Sandos Caracol Eco Resort - All Inclusive

4.0 star property

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Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Aerial view
Lake
Restaurant
Exterior

Reviews

6.6 out of 10

Popular amenities

  • All inclusive
  • Breakfast included
  • Bar
  • Hot Tub
  • Pool
  • Housekeeping

Explore the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪12 min walk‬
  • Gran Coyote Golf
    ‪8 min drive‬
  • Quinta Avenida
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬

Room options

View all photos for Eco Family Suite

Eco Family Suite | Free minibar, in-room safe, desk, laptop workspace

Eco Family Suite

  • 441 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior | Free minibar, in-room safe, desk, laptop workspace

Eco Family Superior

  • 322 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

  • 667 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only | Free minibar, in-room safe, desk, laptop workspace

Deluxe Select Adults Only

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite | Free minibar, in-room safe, desk, laptop workspace

Pool View 1 Bedroom Suite

  • 667 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Penthouse

Pool View Penthouse | Free minibar, in-room safe, desk, laptop workspace

Pool View Penthouse

  • 676.1 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Superior

Pool View Superior | Free minibar, in-room safe, desk, laptop workspace

Pool View Superior

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

  • 689 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 4
  • 1 Full Bunk Bed(s) and 1 King Bed(s) OR 1 King Bed(s) and 3 Twin Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Full Bunk Bed(s) and 1 King Bed(s) OR 2 Queen Bed(s)

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed(s) and 3 Twin Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 5
  • 1 Twin Sofa Bed(s) and 2 Queen Bed(s)

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed(s) and 3 Twin Bed(s)

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 2
  • 1 Full Bunk Bed(s) and 1 King Bed(s) OR 1 King Bed(s) and 3 Twin Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 2
  • 2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 4
  • 1 King Bed(s) and 3 Twin Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Suite Master With Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master With Pool View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 3
  • 1 King Bed(s) and 3 Twin Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • Sleeps 4
  • 1 Full Bunk Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Suite Premium With Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Pool View

  • Sleeps 4

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 4
  • 1 King Bed(s) and 3 Twin Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Room Superior With Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 4
  • 1 King Bed(s) and 3 Twin Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 2
  • 1 Full Bunk Bed(s) and 1 King Bed(s) OR 1 King Bed(s) and 3 Twin Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 5
  • 1 Twin Sofa Bed(s) and 2 Queen Bed(s)

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  • Pool
  • Breakfast included
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About this property

Sandos Caracol Eco Resort - All Inclusive

4-star property in Grand Coral
Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 9 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 9 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Complimentary self parking is available on site.

Sandos Caracol Eco Resort - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

Dutch, English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 9 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 377 out of 1528 reviews
Rating 8 - Good. 396 out of 1528 reviews
Rating 6 - Okay. 300 out of 1528 reviews
Rating 4 - Poor. 199 out of 1528 reviews
Rating 2 - Terrible. 256 out of 1528 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

DARREN GRANT

Stayed 7 nights in Nov 2024

10/10 Excellent

Tracy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the wildlife roaming around the property! Resort was clean - there is always somebody leaf blowing/removing beaches and water. Housekeeping came every day and rooms were cleaned wonderfully. Mini bar stocked every second day. Pools were clean and fun ! Will stay here again :)
Stayed 7 nights in Dec 2024

10/10 Excellent

Kane Emel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, very large resort with lots to see and explore. Huge beach with tons of seating options.
Stayed 7 nights in Nov 2024

2/10 Terrible

Dalia

Disliked: Cleanliness, staff & service, property conditions & facilities
It was limited options as far as dining. The staff seemed lost about everything.
Stayed 4 nights in Nov 2024

2/10 Terrible

Heather

Disliked: Cleanliness, property conditions & facilities, room comfort
I would go somewhere else!
Sandos eco resort looked great online. We upgraded to the penthouse suite with the hot tub on the balcony. When arriving we didn't get a good overview of the resort. Then getting to the room it was nice. But we ended up having engineering there 4 separate times to fix separate things. Then management didnt seem to care or want to move us. The water for the tub / shower were cold. Along with all of the pools and jacuzzi. They keep the water temps starting at 70 deg F. Which after getting a massage we would have liked to sit in a HOT tub to relax. The jetted tub the jets didn't work and took 30min to fill. So save your money and don't upgrade! We pick this place for tge adults only area. But there were kids everywhere. Which you cannot have any beverage by the pool or jacuzzi. The alcohol was the bottom shelf liquor. No name brands except for at the beach bar. Which then there was only one I recognized. The restaurants, most food was goid. But the buffets close to change over and there are tines you cannot get anything to eat. Also the popular restaurants you have yo make reservations for. But the only open up the reservations at 12am for the day. If you are not on right then to get reservations, you will not get reservations at the restaurants. The buffets and taco bar are walk in. The beach is really rocky! Bring water shoes to wear on the beach or go into the water. Goid points: the spa was great. Also seeing all the animals and cenote.
Stayed 7 nights in Dec 2024

10/10 Excellent

Ajay

Stayed 7 nights in Nov 2024

10/10 Excellent

JR

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a great experience for our family. The kids loved the wildlife roaming free and the aquapark (even though the big slides weren't working) along with the variety of shows offered. Would recommend to those with children, but not as an adults only trip.
Stayed 5 nights in Dec 2024

6/10 Okay

Jonathan

Traveled with family
Liked: Staff & service, property conditions & facilities
Everything about the hotel was ok, staff were kind, food was OK, rooms were clean, good place for families to have a good time. One thing that was very annoying was the aqua park. Reason number one why we booked was because of aqua park, we showed up and half of it was closed, it was not mentioned anywhere in website, no one told us, they were happy to advertise the water park being open, take our money and when we got there it was no one's fault, that was very disappointing.
Stayed 13 nights in Nov 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

2/10 Terrible

ANNA, copiague

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs update
Stayed 6 nights in Nov 2024

8/10 Good

Wayne, Calgary

Liked: Cleanliness, staff & service
Stayed 12 nights in Nov 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024

2/10 Terrible

Bryant A

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is awfull they will not treat you with the same courtesy that they will treat others that show that have more money never again
Stayed 7 nights in Nov 2024

6/10 Okay

Kristin

Traveled with family
Liked: Cleanliness, staff & service
The main reason I booked this hotel was for the large water slides for my older kids and without notice they were closed our entire visit. For this reason alone I would not have booked this resort. We were also told by many employees that it has been shut down for over a month. Also the food throughout the property was not very good. Additionally we were not given any instructions about this hotel upon checkin like there is an app to reserve meals so we missed out on all but one restaurant and had a very difficult time navigating the property. Very limited shuttle service and if you want your hotel cards you must listen to their pushy speech about buying into their members club. Lastly we had very limited water/hot water, many things broken throughout the room my husband luckily had a pocket screwdriver in his luggage to fix some things. Oh and we had a half drank soda in our fridge upon checkin. The rooms were nice but lacking hot water. The property is like a giant maze, food 1 maybe 2 stars not good, and if the main waterslides are closed without notice huge disappointment. Beach hear is extremely rocky many kids including mine got hurt warning!
Stayed 7 nights in Nov 2024

6/10 Okay

Johnathan

Liked: Staff & service
Ok
Stayed 4 nights in Nov 2024

2/10 Terrible

Jose

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated, dirty
Stayed 6 nights in Nov 2024

10/10 Excellent

Artur, Brooklyn

Liked: Cleanliness, staff & service
Stayed 8 nights in Oct 2024

6/10 Okay

Kara Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service
Overall this is a really cool resort for families with kids which is unique being an eco resort. You feel like you are in the rainforest and have monkey, coatee, raccoons and agati visitors and lush greenery. The staff do a wonderful job of maintaining the rainforest and property and were so friendly. We thought the food was good at the buffet and one of the restaurants. The big issue was we didn't have hot water in our room and all I wanted at the end of the day was a hot shower. It also made showering the kids very difficult. The other thing is you can only send your kids to kids club for 2hrs/day. Not that we would send them every day but it wasn't long enough to do anything by the time you walked there and back. We would consider going back with our kids but likely not, however we are glad we did go. I don't think we would have enjoyed it as much if we didn't have kids.
Stayed 9 nights in Nov 2024

8/10 Good

Julie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Nov 2024

10/10 Excellent

Jared David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful family resort, highly recommended if you have kids to go and visit. Staff are friendly and make sure your time spent there is enjoyable.
Stayed 7 nights in Nov 2024

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Nov 2024

8/10 Good

Adam

Traveled with family and small children
Liked: Staff & service, amenities
The grounds were fantastic nestled into the jungle with lots of tree coverage so you're not being baked on the sun. They had excellent live entertainment and shows every night. The food at La Laguna was as what you would expect from an average buffet but was still very tasty and the staff was allergy mindful of my youngest son who has a severe Tree nut allergy. Me and my family thoroughly enjoyed the restaurants on site, as well as the onsite entertainment and everything that the resort put forward to make our stay as best as possible. We really enjoyed the restaurants that were on site. Booking through Expedia gave us extra privileges to have concierge book our restaurants for us, so we did not have to wait up till midnight to put them ourselves online.

8/10 Good

Alfred, Edmonton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Wished that i was notified that the slides would be under maintenance prior to booking the resort. It was the main reason for selecting this resort.
Stayed 7 nights in Nov 2024

10/10 Excellent

Ashlynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property is amazing from the resort itself to the friendly staff and great food. We will absolutely be going back again!
Stayed 9 nights in Nov 2024

4/10 Poor

Andrea

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is falling apart. We had heavy rain and the roof was leaking everywhere. Including the main buffet AND our room. Had to walk through puddles on the bathroom floors. There was mold in a lot of the communal areas especially the main buffet and bathrooms. 5 out of 8 people in our group were vomiting by the end of our stay. I think it was the buffet food. The a la carte restaurants were all great food but had very limited reservations. The employees were all working so hard but just couldn't keep up with all the issues, no fault of their own. If the resort invested in some major repairs and maintenance it could be really amazing. The large waterslides were also closed for maintenance the whole week but we only ever saw 1 person doing some painting. Highlights were all the wildlife including monkeys, turtles and iguanas. The shows every night were very good.
Stayed 7 nights in Nov 2024