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Royal Hideaway Playacar All Inclusive - Adults only

4.5 star property

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Outdoor pool
Luxury Room | Garden view
Outdoor pool
Couples treatment rooms, body treatments, hot stone massages
Luxury Room (Royal View) | Premium bedding, minibar, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Parking included
  • Housekeeping

Explore the area

Map
Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO, 77710
  • Playacar Beach
    ‪17 min walk‬
  • Playacar Golf Club
    ‪2 min drive‬
  • Quinta Avenida
    ‪5 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪255 min drive‬

Room options

View all photos for Luxury Room (Royal View)

Luxury Room (Royal View) | Premium bedding, minibar, in-room safe, desk

Luxury Room (Royal View)

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room

Luxury Room | Premium bedding, minibar, in-room safe, desk

Luxury Room

  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Relax Pool)

Luxury Room (Relax Pool) | Premium bedding, minibar, in-room safe, desk

Luxury Room (Relax Pool)

  • Resort view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Sunrise)

Luxury Room (Sunrise) | Premium bedding, minibar, in-room safe, desk

Luxury Room (Sunrise)

  • Partial sea view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Royal Hideaway Playacar All Inclusive - Adults only

4.5-star hotel in Playacar
Catch some rays at the beach or spend the day relaxing at Royal Hideaway Playacar All Inclusive - Adults only's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.
Royal Hideaway Playacar All Inclusive - Adults only offers 200 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers, bathrobes, and slippers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor tennis courts and a health club are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.
Royal Hideaway Playacar All Inclusive - Adults only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royal Hideaway Playacar All Inclusive - Adults only like an outdoor pool and outdoor tennis courts.

Dining is available at one of the hotel's 6 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a beach bar. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive hotel also offers a health club, a garden, and a terrace. Onsite uncovered self parking and valet parking are complimentary.

Royal Hideaway Playacar All Inclusive - Adults only has designated areas for smoking.

Ventanas - This restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Spices - This diner specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Palazzo - This diner specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Azia Avant Thai - This diner specializes in Thai cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Grill - Onsite steakhouse. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Sailing
Snorkeling
Surfing/body boarding

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Azia Avant Thai
  • Palazzo
  • Spices
  • The Grill
  • Ventanas

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Tennis lessons

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Built in 1998
  • Designated smoking areas
  • Mosquito nets
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 2 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The restaurants at this property enforce a formal dress code.

We should mention

This property does not have elevators
Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hideaway Playacar
Playacar Hideaway
Playacar Royal Hideaway
Royal Hideaway
Royal Hideaway All Inclusive
Royal Hideaway Playacar
Royal Hideaway Playacar All Inclusive
Royal Playacar
Royal Playacar Hideaway
Occidental Royal Hideaway
Royal Hideaway Mexico
Royal Hideaway Playa Del Carmen
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Royal Hideaway Playacar Adults Playa del Carmen
Royal Hideaway Playacar Adults
Royal Hideaway Playacar Resort All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Hotel
Royal Hideaway Playacar Resort All Inclusive Adults only
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway Playacar All Inclusive - Adults only Hotel
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway All Inclusive Adults All-inclusive property
Royal Hideaway Playacar All Inclusive
Royal Hideaway Playacar Resort All Inclusive Adults only

Royal Hideaway Playacar All Inclusive - Adults only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 600 out of 1007 reviews
Rating 8 - Good. 212 out of 1007 reviews
Rating 6 - Okay. 99 out of 1007 reviews
Rating 4 - Poor. 60 out of 1007 reviews
Rating 2 - Terrible. 36 out of 1007 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Amy

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wow.. Would NOT recommend staying here. The only good thing I can say about this place was that the food was mostly great.. When you are finally served. Don't make dinner reservations if you are starving. The small buffet is only open until 5 p.m. then you have to order room service if you didnt pre-arrange all your dinner reservations. The average wait time is 1.5-2.5 hours by the time you get your entrée. The maintenance/upkeep of this property is -0. I was horrified. Scews sticking out of doors, holes in the towels. Filthy!!! I took pictures. Also wake up at 6 am to reserve pool chairs. Even though you arent supposed to, if you wait, you wont get one. Our room was infested with mosquitoes and spiders! 2 hours before our tepenyaki dinner reservation our reservation was given to someone else so we had to eat at Spices again.. Dinner was almost 3 hours long! The entertainment was HORRIBLE! Not the performers fault! They were great dancers... Who lip synced to a beat up sound track, horrible costumes and no scenery or props. Think low budget high school play, but worse with some thong costumes thrown in to wake the audience up with some ass. The staff was great with the exception of the boy and woman who checked us in. The end....
Stayed 7 nights in Feb 2025

10/10 Excellent

Dr Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation! Excellent resort food. Quiet. Relaxing atmosphere. Attentive staff
Stayed 5 nights in Feb 2025

4/10 Poor

Michael

You are on your own

I am a small business owner and rarely leave poor reviews but felt it would help others when deciding to stay at this property. Hotel doesn't have a "front desk" anyone you ask for anything will tell you to talk to the concierge. Supposedly there is a concierge at the lower level of each individual building, we only saw ours twice on our 5 night stay and he was basically useless. We asked for a bottle of liquor for our room (certainly willing to pay). We were told to talk to one of the bartenders. We asked if they had an ice machine, no ice machines but room service can bring you ice. We ate at the Asian restaurant and noticed they also had a habachi option. We asked but were told we only had a standard reservation. So seeing as we had another reservation in 3 days I asked if they could change it from standard to Hibachi, you guessed it, I was told to talk to the concierge. My wife had a health scare, can't call the front desk because there isn't even a button on the phone so I called room service. They assured me someone would call back in 2min, no call back. So we had to walk to the front of the hotel and track someone down who was absolutely no help. He didn't even know the pharmacy in the hotel was open which we figured out on our own. Asked for change 3 times so I could tip their employees to no avail, they don't have change. I could go on and on...They do have a beautiful beach and decent pools however if you want a pool chair wakeup at 6:30 or no dice!
Stayed 5 nights in Feb 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for classy relaxation. Elegant, lush grounds, beautiful beach, delicious food. Staff were very professional and clearly cared about the resort.
Stayed 7 nights in Jan 2025

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 5th stay - I have seen some different situations since I have started staying at this property My concierge- at Villa 28- was beyond fantastic!! She was the best EVER!!! However, we went to lunch, on our last final day… our sever never ordered our food- we waited 1& 1/2 hours - I never ate- just because it rained most of the week and wanted to spend more time on the beach We asked for an umbrella, for 2 days… our wonderful concierge got us one immediately When I asked for one- the responses were- “there’s one in your closet “- obviously, there isn’t one- otherwise, I wouldn’t be asking. It’s my favorite place in the whole World… I just have noticed a lot of changes since I first started visiting there
Stayed 7 nights in Jan 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

Fantastic
Stayed 9 nights in Jan 2025

10/10 Excellent

Curtis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic all inclusive in Playacar! Great location and absolutely wonderful staff. In my opinion a much better option than the Hilton in every way
Stayed 7 nights in Oct 2024

8/10 Good

Gregory

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2025

10/10 Excellent

Thomas E

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is clean but definitely needs repairs
Stayed 10 nights in Jan 2025

10/10 Excellent

mark

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Food and drinks were excellent. The beach and pools were beautiful. Quiet, so better for older adults. Walkable to shopping and dining. Overall a great property 😊
Stayed 7 nights in Dec 2024

6/10 Okay

Barbara, chicago

Traveled with partner
Disliked: Property conditions & facilities
I want to start with we've visited this property on many occasions and really used to love it. Last time we were there was the summer of 24 and it seemed like Barcelo had been making a bunch of changes enough for the better. Cabanas used to be free now they charge for those. They seem to do work on the property all the time especially during prime time winter break 2024 the week we were there December 21st through the 28th. There was a lot of Maintenance being done on the building. One of the rivers they have there was completely drained and was being repainted that smelled like oil paint for days. Maintenance all around the property that made you feel that this wasn't a luxury property that we spent a lot of money on and wanted to try to relax. We heard some pounding and other Construction noises. The restaurants Spices that was adjacent to the main pool was closed for the first 3 days while we were there and we had to go up to the main building and have breakfast over there then go back to the pool. The staff at restaurants don't seem to listen very well, you order one thing and they bring you whatever they want. Wait staff at Spices for breakfast literally took 1.5 hours for breakfast and the place was basically empty. The hosts at Spices seem to want to seat you at the worst table possible and don't try to make you feel like you're a special client ever. Always seem to focus on themselves and being lazy versus trying to really shine. Not sure we're going back ever again.
Stayed 7 nights in Dec 2024

4/10 Poor

Sima

Stayed 5 nights in Dec 2024

10/10 Excellent

Lori-anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than our expectations! The food was excellent, the beach was beautiful, the staff were very nice and helpful and the room was very clean. We will surely come back.
Stayed 7 nights in Dec 2024

10/10 Excellent

Michael

Stayed 4 nights in Oct 2024

8/10 Good

ROBERT, Deptford

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I stayed at this property back in 2012 when it was truly a deluxe 5 star resort. With the property changing ownership it has slipped from its former 5 star status to more a 4 star. It is still very nice and I would certainly consider it again despite the slipping rating. This is a very quiet small boutique property that has the appeal for those that prefer to not be in a crowd at a mega resort. The grounds are beautiful and the staff is very attentive. The menus are static, so for anyone staying longer than a week, the food will become boring. The food & beverage managers need to make sure that staple items in the bars do not run out (This happened several times during my recent week there). Better communication to the guests needs to happen when changes to venues occur, such as restaurant closures due to rain damage. There was a lack of posted notifications as to what alternate options would be available. There needs to be better posting of the evening entertainment. The only spot where I found the entertainment list was at the pool kiosk where you get beach towels. I really like the feel of the resort being so quiet and secluded amongst the mega resorts, but a few improvements could bring it back to a wonderful 5 star experience.
Stayed 7 nights in Dec 2024

10/10 Excellent

David

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We will definitely be back
Stayed 4 nights in Dec 2024

2/10 Terrible

emmett

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s gone down hill. Been there several times, but this was very much a disappointment. The Barcolo Maya folks have dropped the ball. Go to a newer property.
Stayed 3 nights in Oct 2024

6/10 Okay

Tonya

Stayed 9 nights in Dec 2024

6/10 Okay

Bernella

Liked: Amenities
Stayed 5 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Did not meet Expectations

Beautiful property. But there are a lot of gaps in the overall experience. Not enough servers. Ordering a drink at the pool bar was a hassle and felt very 3 star. (Servers and waiters were fine, just not enough of them). The gazebo and waterway is nice….but the last half of it toward the beach was idle. No water. Really ugly. Not what you expect to see at this type of resort. The room was nice. The bathroom feels dirty due to old age. Our concierge was not there a lot of the time. We found assistance at another villa. We understand people have to be away. Again, just giving you my impression in case it’s helpful. The restaurants are exquisite. Dining service was overall wonderful, although the sit down breakfast was extremely slow on 12/17. Please understand: The servers were great…..but you generally don’t want to spend an hour and a half at breakfast. I had a very hard time finding a place on line to make dining reservations ahead of our trip. Our confirmation told us to make them 7-10 days out…..and showed an email address of xxx-xxx. Our couples massage at the spa was really nice. Gym was adequate. There was confusion at the gate on the evening we arrived. Guard told our driver someone with my name (Hunt) had already arrived. We waited for that to get cleared up. We even were questioned when we arrived for dinner….because someone with my name was also on the list. Being honest. A beautiful place. But needs attention.
Stayed 4 nights in Dec 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Highly recommend.
Stayed 4 nights in Oct 2024

8/10 Good

Doris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that is nice, big and such a relaxing place.
Stayed 4 nights in Nov 2024

10/10 Excellent

Carolina Mariana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the beach, clean areas to either sunbathe or stay on the shade. Pool area is close to drinks , which were goood. Staff always willing to help, meals at different restaurants were tasty and fresh!
Stayed 7 nights in Nov 2024

8/10 Good

James Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 8 nights in Nov 2024

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service
It was great except for the fact that only 1 light worked in the room. Did not receive confirmation for dinner reservations and all the faucets were leaking
Stayed 3 nights in Nov 2024