Hotel Riu Palace Riviera Maya - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Riviera Maya - All Inclusive

Fountain
Lobby
Minibar, in-room safe, laptop workspace, blackout drapes
5 bars/lounges, swim-up bar, poolside bar
Aerial view

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710
  • Playacar Beach
    ‪8 min walk‬
  • Playacar Golf Club
    ‪1 min drive‬
  • Playa del Carmen Maritime Terminal
    ‪4 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪255 min drive‬

Room options

Junior Suite, Ocean View (B2C-US)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

Suite (U)

  • 721 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (U)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior, L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | U)

  • 377 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (U)

  • 377 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (M)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (M)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Superior | B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Suite (L)

  • 721 sq ft
  • Sleeps 3
  • 1 King Bed

Suite (M)

  • 721 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (C)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior | C)

  • 377 sq ft
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (C)

  • 366 sq ft
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Suite (B2C-CA)

  • 721 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior | C)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (E)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | B2C-CA)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Suite (C)

  • 721 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (B2C-CA)

  • 337 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior B2C-US)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite (B2C-US)

  • 721 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior, U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite Junior With Internal View

  • Sleeps 4
  • 2 Full Bed(s)

Suite

  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 4
  • 2 Full Bed(s)

Suite Junior

  • Sleeps 4
  • 2 Full Bed(s)

Suite

  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

Suite Junior With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

Similar properties

About this property

Hotel Riu Palace Riviera Maya - All Inclusive

4-star property in Playacar
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Riviera Maya - All Inclusive offers 460 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Riu Palace Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Hotel Riu Palace Riviera Maya - All Inclusive features an outdoor pool and a health club. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This Art Deco property also offers a children's pool, a nightclub, and a hot tub. Onsite covered self parking is complimentary. A total renovation of this property was completed in December 2019.

Hotel Riu Palace Riviera Maya - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 11:00 AM.
Don Rafael - This buffet restaurant serves breakfast, lunch, and dinner.
Il Portico - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Agave - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Yashima - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free covered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Agave
  • Don Rafael
  • Il Portico
  • Krystal
  • Yashima

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • No elevator

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Renovated entire property - December 2019
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1736 out of 2332 reviews
Rating 8 - Good. 378 out of 2332 reviews
Rating 6 - Okay. 129 out of 2332 reviews
Rating 4 - Poor. 45 out of 2332 reviews
Rating 2 - Terrible. 44 out of 2332 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

JAMES

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Good food. But, the beach has been eroded up to the palm trees. Great beach area both directions on either side of the Riu Rivera Maya. The drawers on our room 7007 were very hard to open.
Stayed 7 nights in Feb 2025

6/10 Okay

Norma Isela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food menu was not that great.
Stayed 7 nights in Dec 2024

10/10 Excellent

Anthony

Stayed 7 nights in Feb 2025

10/10 Excellent

John L Collins

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, beautiful fun resort!
Stayed 6 nights in Feb 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!!!
Stayed 5 nights in Feb 2025

10/10 Excellent

Joseph Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I and friends loved this place. The staff go above and beyond to make sure you are happy. It is the cleanest hotel I’ve ever stayed at. I love that they are constantly cleaning. The restaurants are very good and entertainment in the day by the pool and nightly entertainment so you will never be bored. The only complaint I had is the beds are not very comfortable. I couldn’t sleep very well because of the beds being uncomfortable otherwise we loved it and will be back.
Stayed 7 nights in Feb 2025

10/10 Excellent

Gerard Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome resort, staff, cleanliness, and price with fantastic
Stayed 7 nights in Feb 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

10/10 Excellent

Torrey

Stayed 7 nights in Jan 2025

8/10 Good

Eric W

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay very much
Stayed 7 nights in Feb 2025

10/10 Excellent

VERONICA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is an excellent choice. I would recommend this hotel to everyone! Staff is incredibly kind and helpful and the vibe here is fu. It's extremely close to the ecological parks which makes it convenient. 5th Avenue and the Playacar shopping center are super close within walking distance.
Stayed 5 nights in Feb 2025

10/10 Excellent

Alex

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing location in playa car, facilities are stunning, staff is very quick to help Food could be improved by still 7/10, overall a 9/10 experience would highly recommend to anyone coming to the area
Stayed 7 nights in Feb 2025

10/10 Excellent

Shari Lee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had the most beautiful lobby I have ever seen plus it was Christmas time so it was decorated nicely. Food was great restaurants were great. Mainly complaint would be the beds. You could feel the coils. Not comfortable at all, but the room was beautiful.
Stayed 7 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

rosa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 5 nights in Jan 2025

10/10 Excellent

Jason Thomas

Stayed 7 nights in Jan 2025

10/10 Excellent

Victor Hugo Casas

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here many times and always happy with every thing. Best place ever!
Stayed 5 nights in Nov 2024

10/10 Excellent

Micaiah

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel had the best customer service we have ever seen anywhere. Extremely hard working and friendly staff. Everything was very clean too. Food at hotel restaurants is overall great.
Stayed 4 nights in Feb 2025

8/10 Good

Rachelle Dee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was clean, rooms were clean, nice adult area pool and swim up bar. There were activities by the other pool each day and entertainment at night. Several options for dining and buffet. Didn’t care as much for the dining places so ended up doing buffet more. The steakhouse dinner was really good but others we tried didn’t like as much. All and all in was a nice resort.
Stayed 7 nights in Jan 2025

10/10 Excellent

edgardo

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Jan 2025

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Dani, Cloquet

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would stay here again!
Stayed 7 nights in Jan 2025

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magic Hotel to stay many days relaxing and enjoying the restaurants and all activities inside
Stayed 2 nights in Jan 2025

6/10 Okay

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very palatial. Great place. The beach was somewhat damaged from the last hurricane but is still beautiful and functional.
Stayed 7 nights in Jan 2025