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Playacar Palace All Inclusive

4.5 star property

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Outdoor pool, pool umbrellas, sun loungers
Lobby
Superior Deluxe Ocean View - Kids & Teens Free | View from room
Superior Walk Out Suite Ocean Front - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk
Superior Governor Suite Ocean View - King Size Bed | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast included

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪3 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪7 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪253 min drive‬

Room options

View all photos for Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

  • 525 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Ocean View - Kids & Teens Free

  • 527 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Walk Out Suite Ocean Front - Kids & Teens Free

Superior Walk Out Suite Ocean Front - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk

Superior Walk Out Suite Ocean Front - Kids & Teens Free

  • 527 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Superior Governor Suite Ocean View - King Size Bed

  • 525 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Partial Ocean View - Kids & Teens Free

Superior Deluxe Partial Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Partial Ocean View - Kids & Teens Free

  • 527 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 525 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room Superior With Sea View

Premium bedding, free minibar, in-room safe, desk

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Premium With Sea View

Premium bedding, free minibar, in-room safe, desk

Room Premium With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite With Sea View

Premium bedding, free minibar, in-room safe, desk

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Deluxe With Sea View

Premium bedding, free minibar, in-room safe, desk

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Superior With Partial Sea View

Premium bedding, free minibar, in-room safe, desk

Room Superior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Full Bed(s)

Similar properties

Exterior

The Royal Haciendas All Inclusive

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
4.4 out of 5, Excellent, (1762)
The price is $376
per night
$378 total
includes taxes & fees
Apr 21 - Apr 22
The Royal Haciendas All Inclusive

About this property

Playacar Palace All Inclusive

4.5-star property in Playacar
Catch some rays at the beach or spend the day relaxing at Playacar Palace All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Playacar Palace All Inclusive offers 201 accommodations with iPod docking stations and free minibar items. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awe Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 18 years old are not allowed in the spa.
Playacar Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Playacar Palace All Inclusive like an outdoor pool and a children's pool.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a steam room, a fitness center, and a garden. Guests can use the outdoor pool at a partner property. Onsite self parking and valet parking are complimentary.

Playacar Palace All Inclusive is a smoke-free property.

A complimentary full breakfast is served each morning between 7 AM and 11:30 AM.
Playacar Palace All Inclusive has 3 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LED TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 49 per person (roundtrip)
  • Airport shuttle fee per child: USD 49 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope

Playacar Palace All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 625 out of 1003 reviews
Rating 8 - Good. 235 out of 1003 reviews
Rating 6 - Okay. 68 out of 1003 reviews
Rating 4 - Poor. 36 out of 1003 reviews
Rating 2 - Terrible. 39 out of 1003 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

GURURAJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility. Excellent customer service.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jeffrey Harlan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small enough, yet big enough. Paradise
Stayed 6 nights in Dec 2024

10/10 Excellent

Vere

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Picked this resort for my birthday trip and I am so glad I did. The property is beautiful. The view from my room was amazing!! The staff had the best customer service and made us feel so welcome. This resort is all inclusive and all of the restaurants had delicious food. When I came back to my room on my birthday, there was a piece of cake and champagne. I will definitely return to this resort!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Martha

Stayed 4 nights in Dec 2024

6/10 Okay

KAMALAKANNAN

Liked: Staff & service
Over all. Average service. They can definitely improve the dining options.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric. Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff. The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
Stayed 7 nights in Dec 2024

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

8/10 Good

Paul

Stayed 1 night in Dec 2024

10/10 Excellent

Brian Joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Front desk check-in process could be quicker. Great smaller property with nice beach and pool. Enjoyed with four other families and lots of pool volleyball and activities. Entertainment was great. We went over Christmas week. Can’t go wrong with palace. If I could change one thing it would be queen beds. :) thanks!
Stayed 7 nights in Dec 2024

2/10 Terrible

alfred

Stayed 2 nights in Dec 2024

10/10 Excellent

Xin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for family vacation. Lots of activities for kids to enjoy. Friendly and helpful staffs. Dinner choices is bit less but good enough for short time stay. Will recommend this resort for family!
Stayed 7 nights in Dec 2024

10/10 Excellent

Jennifer Lynn

Stayed 5 nights in Nov 2024

8/10 Good

Bayram

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a compact property.I was very disappointed at first since we always stayed in bigger resorts.However I find the resorts to be somehow boutique resort. Good restaurants option and great coffee shop however it is lacking on night entertainment. Very close to 5th Ave.Room was clean.Expedia VIP is a joke. Overall recommended.
Stayed 7 nights in Nov 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honeymoon relaxation - the resort was great! We did wish that there would have been an area by the pool without kids though.
Stayed 9 nights in Dec 2024

10/10 Excellent

Carla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time with friends. I would definitely come back to this hotel. Food and drinks where on point. Everyone was so nice and friendly.
Stayed 4 nights in Dec 2024

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Srinivas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great experience overall. Very courteous and attentive staff across the board. Jacuzzi in the room when in use leaked water on the floor Shower drain positioning on the floor doesn't seem to gather the water...leaves a puddle of water on the floor in which you end up standing. Some room for improvement, but great overall.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jeongho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort
Stayed 4 nights in Nov 2024

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is not new. It is however clean, beautiful, well located, has amazing food and the best customer service we have ever had!
Stayed 4 nights in Nov 2024

8/10 Good

Antoine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
Stayed 3 nights in Nov 2024

8/10 Good

viviana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more food variety at buffet
Stayed 6 nights in Nov 2024

10/10 Excellent

Mathieu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was one of the best if not the best stay we had in an all inclusive resort. The staff in particular was amazingly devoted and friendly. This can't be understated. Best Hotel staff ever. We had a lot of fun with the multilingual pool staff, the restaurant staff was amazing running to fetch meals for our -spoiled- kids. We also appreciated being able to take the ferry and spending a day snorkeling at their sister hotel on Cozumel. The room was beautiful, clean and well-maintained, with plenty of complimentary drinks and snacks in the room. The food was excellent, but we wished the buffet had more local dishes. Here's the few points they could improve: 1-Include an airport shuttle. 2- Have more authentic Mexican (not texmex!) items at the buffet. 3- Lose the point system and the "this is not a timeshare" sales pitches on the first and last day. This puts your guest in a bad mood coming in and going out.
Stayed 3 nights in Nov 2024

2/10 Terrible

Nir, Palm Coast,

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel told me I have $120 credit when they arrived they told me I didn’t activate it. Also I fell in the hotel and hurt my back and nobody even called to check how I’m doing. Of course I’m going to have a lawsuit against the hotel I already been to the chiropractor here in Cancun, but this hotel The only thing they care it’s nickel and dime we pay good money for this hotel and they don’t take care of the customer. They just nickel and dime you.
Stayed 2 nights in Nov 2024

8/10 Good

Cameron

Stayed 5 nights in Oct 2024