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Playa Palms Beach Hotel

4.0 star property

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Premium bedding, in-room safe, laptop workspace, blackout drapes
Private beach, white sand, beach umbrellas, beach towels
Outdoor pool, pool umbrellas, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
1st Avenue Bis, Between 12th and 14th North Street, Playa del Carmen, QROO, 77710
  • Playa del Carmen Main Beach
    ‪1 min walk‬
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪12 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪254 min drive‬

Room options

View all photos for Family Room

Family Room | Premium bedding, in-room safe, laptop workspace, blackout drapes

Family Room

  • 725 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Studio, 1 Queen Bed, Garden View

Studio, 1 Queen Bed, Garden View | Premium bedding, in-room safe, laptop workspace, blackout drapes

Studio, 1 Queen Bed, Garden View

  • 480 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, Partial Ocean View

Studio, Partial Ocean View | Premium bedding, in-room safe, laptop workspace, blackout drapes

Studio, Partial Ocean View

  • 545 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Penthouse

Penthouse | Premium bedding, in-room safe, laptop workspace, blackout drapes

Penthouse

  • 665 sq ft
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Apartment, 1 Bedroom, Partial Sea View

Apartment, 1 Bedroom, Partial Sea View | Private kitchen | Fridge, microwave, stovetop, espresso maker

Apartment, 1 Bedroom, Partial Sea View

  • 675 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Ocean Front Studio

Premium bedding, in-room safe, laptop workspace, blackout drapes

Ocean Front Studio

  • 526 sq ft
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room Standard With Partial Sea View

Premium bedding, in-room safe, laptop workspace, blackout drapes

Double Room Standard With Partial Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 Full Bed(s)

View all photos for Double Room Standard With Garden View

Premium bedding, in-room safe, laptop workspace, blackout drapes

Double Room Standard With Garden View

  • Sleeps 3
  • 1 Full Bed(s)

View all photos for Quadruple Room Standard With Partial Sea View

Premium bedding, in-room safe, laptop workspace, blackout drapes

Quadruple Room Standard With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 Queen Bed(s)

View all photos for Double Room Standard With Sea View

Premium bedding, in-room safe, laptop workspace, blackout drapes

Double Room Standard With Sea View

  • Sea view
  • Sleeps 3
  • 1 Full Bed(s)

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About this property

Playa Palms Beach Hotel

4-star aparthotel in Downtown Playa del Carmen
A private beach, an outdoor pool, and concierge services are available at this aparthotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Each apartment provides a flat-screen TV with cable channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Added amenities include free WiFi, a furnished balcony, and premium bedding.
Playa Palms Beach Hotel offers 39 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished balconies or patios. Beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Playa Palms Beach Hotel features a private beach and an outdoor pool. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This beach aparthotel also offers tour/ticket assistance, a garden, and concierge services.

Playa Palms Beach Hotel has designated areas for smoking.

Continental breakfasts are available for a surcharge between 7:00 AM and 11:00 AM on weekdays.

Languages

English, Russian, Spanish

Property amenities

Beach

  • On a private white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Espresso maker
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Continental breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7 for adults and USD 7 for children

Bedrooms

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Outdoor areas

  • Furnished balcony/patio
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Luggage storage
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near the sea
  • Next to a golf course
  • On the waterfront

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Mosquito nets
  • Security system

General

  • 2 buildings
  • 3 floors
  • 39 units
  • Built in 1997
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 7 for adults and USD 7 for children
  • Airport shuttle fee: USD 100 per vehicle (one-way, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Playa Beach
Palms Boutique
Palms Boutique Beach
Palms Boutique Beach Hotel
Playa Beach Hotel
Playa Palms Boutique Beach
Playa Palms Boutique Beach Hotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Playa del Carmen
Playa Palms Beach
Playa Palms Beach Hotel Riviera Maya/Playa Del Carmen Mexico
Playa Palms Beach Hotel Del Carmen
Playa Palms Playa Del Carmen
Playa Palms Beach Hotel Aparthotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Hotel Aparthotel Playa del Carmen

Playa Palms Beach Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 849 out of 1590 reviews
Rating 8 - Good. 452 out of 1590 reviews
Rating 6 - Okay. 156 out of 1590 reviews
Rating 4 - Poor. 60 out of 1590 reviews
Rating 2 - Terrible. 73 out of 1590 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony, Tallahassee

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location
Stayed 5 nights in Dec 2024

10/10 Excellent

Anwar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and very supportive staff
Stayed 5 nights in Dec 2024

8/10 Good

Rachel, DENVER

Traveled with family and small children, Traveled with group
Liked: Cleanliness
When we first arrived, we were a little disappointed by the eroded beach. But after a few days, we realized that the magic of Playa Palms completely absorbed us. This place is awesome, and affordable. It’s located, literally in the heart of everything in Playa, but somehow miraculously quiet. The rooms are cute, and very clean. Breakfast on your private balcony is a real treat. The restaurant next-door, ASI, is the best food we had in Playa and they also deliver directly to the hotel, including cocktails to the beach. The cute neighborhood vibe in the hotel itself was also great, and there was never a problem, getting beach chairs. This was like a home for us while we were in Playa. We were there with a group of friends, each coming and going on different days And it worked wonderfully. On days when we knew we wanted to relax on the beach all day we walked over to fusion a couple blocks away and rented two chairs plus umbrella for 15 bucks for the day. I would highly recommend playa palms for a low-key affordable and really pleasant vacation. We will definitely be back. Oh, and the staff were so kind and so helpful! I can’t say enough how great they were there.
Stayed 7 nights in Dec 2024

10/10 Excellent

Sylvain

Liked: Cleanliness, amenities, property conditions & facilities
Original and well designed
Stayed 3 nights in Dec 2024

10/10 Excellent

Alejandra

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Perfect little oasis
Just perfect ! Nice , clean , unique , spacious , great staff ! Fantastic breakfast !
Stayed 1 night in Dec 2024

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful property bordering the shore. Loungers on the sand looking out at the fishing boats (not amenable to swimming, but great swimming beach two blocks away). Restaurant next door has great food; get the ceviche. Carlos the concierge took care of all our transportation and activity needs. Our family had a great experience here.
Stayed 5 nights in Dec 2024

6/10 Okay

Cassandra

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Johnny, Lakeville

Traveled with family
Liked: Cleanliness, property conditions & facilities
The beech area could be better
Stayed 3 nights in Dec 2024

10/10 Excellent

Tatiana A

Liked: Cleanliness, room comfort
Excellent location, friendly staff. Will be coming back in the near future.
Stayed 2 nights in Dec 2024

10/10 Excellent

Rocio

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment-like hotel. Immaculate inside and out. We felt safe an secured at all times. Everything is walking distance.
Stayed 1 night in Dec 2024

8/10 Good

Zoe

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our second time to Playa Palms Beach Hotel. We love that it is just minutes from 5th Ave with lots if restaurants near by. The beach was badly damaged by the Hurricane this summer. There is still sand and chairs on the beach but you have to walk to swim. Its about a 5 minute walk to the other beaches. Our only complaint is the wifi is hit or miss. At times it is great, others not very good and on the rainy day we had none at all most of the day.
Stayed 10 nights in Dec 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, Well kept property with great views. Great location, very short walk to 5th Avenue with Restaurant and shopping.
Stayed 7 nights in Dec 2024

8/10 Good

Angel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Me gusto
Stayed 5 nights in Nov 2024

4/10 Poor

Kim

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Tiniest worst bed ever Swimming pool was also ridiculously small
Stayed 1 night in Dec 2024

8/10 Good

Swee Chong

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Steven

Liked: Cleanliness, room comfort
Great location, great hotel!
the staff were wonderful and very helpful! We have been coming to Playa Palms Beach Hotel for over 10 years and it doesn't disappoint! Carlos (has worked there for around 10 years) welcomed us and was so helpful and friendly as he always is! Our room was nice and a great view, comfy table and lounge chairs on the lanai. It's easy walk out the door to the beach, each access to 5th Avenue, shops, restaurants, etc. We thoroughly enjoyed it and will return! Highly recommend staying at the Playa Palms Beach Hotel.
Beautiful morning sunrise from our lanai.
Stayed 3 nights in Nov 2024

10/10 Excellent

jaime

Traveled with family
Liked: Cleanliness, room comfort
Good place
Overall excellent. Defently walking distance to the main strip
Stayed 1 night in Nov 2024

6/10 Okay

Juan José

Traveled with partner
Disliked: Cleanliness, amenities
I like the space and the privacy. The room wasnt clean, and smells a little stinky by the bathroom
Stayed 1 night in Nov 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We stayed here for eight nights and we loved the view of the beach and the staff was very helpful and friendly!One of the days were spent indoors during a small tropical depression, which was a first time experience for us watching how rough the sea can get! Would definitely stay here again!
Stayed 8 nights in Nov 2024

6/10 Okay

soe

since this is resort town, noise is a part of the set. If you are looking for a quiet place to chill, perhaps this is not your place.
Stayed 3 nights in Nov 2024

10/10 Excellent

Richard, napa

Liked: Cleanliness, amenities, property conditions & facilities
I have been coming here for many, many years. The hotel and grounds are immaculate. Housekeeping is great! The staff is unfailingly polite and helpful; always ready with a smile and kindness. I recommend Playa Palms without hesitation.The beach is lovely, and always clean with umbrellas and palm trees for shade for the loungers and Adirondack chairs. Very quiet at night. Very peaceful. Juli the manager,and Freddy at the front desk are terrific! I was fortunate to be there for the owners 25th anniversary party, Wow! Wonderful! What a party. Another great stay at Playa Palms 💯♥️! Richard
Stayed 8 nights in Nov 2024

10/10 Excellent

Rashad

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

mario

Stayed 2 nights in Nov 2024

10/10 Excellent

Crystal

Liked: Cleanliness, property conditions & facilities
....
Stayed 1 night in Oct 2024