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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

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Garden
8 bars/lounges, 2 poolside bars, beach bar
8 bars/lounges, 2 poolside bars, beach bar
Junior Suite, Pool Access ((Swimout) Deluxe) | 1 bedroom, free minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room, Swimout (Platinum)

7.0 out of 10
Good
(4 reviews)
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite (deluxe)

8.4 out of 10
Very good
(87 reviews)
  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite, Hot Tub (deluxe)

7.4 out of 10
Good
(3 reviews)
  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | 1 bedroom, free minibar, in-room safe, desk

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | 1 bedroom, free minibar, in-room safe, desk

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(55 reviews)
  • 592 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive features a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 8 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A business center is on site at this 5-star property. Event facilities measuring 6426 square feet (597 square meters) include conference space. This all-inclusive property also offers a nightclub, a fitness center, and a sauna. Complimentary self parking is available on site.

Platinum Yucatan Princess Adults Only - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1437 out of 2728 reviews
Rating 8 - Good. 666 out of 2728 reviews
Rating 6 - Okay. 344 out of 2728 reviews
Rating 4 - Poor. 140 out of 2728 reviews
Rating 2 - Terrible. 141 out of 2728 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

2/10 Terrible

LeMont D

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not booked with this resort, it's run down and the staff are rude. They do not allow you to make reservations instead you have to wait to eat. We complained several times about having no AC we moved rooms twice still no AC. The sinks didn't drain. It was one of the worst places I have ever stayed. They also have an American Raccoon that eats at restaurant. When I complained they did nothing but provide excuses. This was not a Coatis but a Raccoon that at any moment could attack a guest. In they had two of there staff tell me they were supervisors, come to find out there were not, and the manager did nothing. If you eat at the outdoor restaurant beware of the raccoon, and the upcharge of $80 for the cheap bottle of wine you could buy in the US for $7.
Stayed 6 nights in Mar 2025

6/10 Okay

Natasha

Stayed 5 nights in Apr 2025

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Bell boy was the best
Stayed 9 nights in Apr 2025

10/10 Excellent

Christopher

Stayed 7 nights in Feb 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Leslie Mark

Liked: Staff & service, amenities, property conditions & facilities
This resort is beautiful, beach is rocky but you can walk to the sister property next door and the beach is pretty. We booked Platinum however it was not worth the expense. There were too many exceptions, my husband and I went into the ice cream parlor and were denied service since we were not executive. We were asked to move at the beach even though the sign said Platinum. It was all very confusing. Also the requirement for long pants and closed toe shoes at dinner is ridiculous, people are on vacation and want to relax.
Stayed 7 nights in Apr 2025

6/10 Okay

Sharon

Stayed 4 nights in Apr 2025

10/10 Excellent

Martin John

Liked: Amenities
Food was great, drinks were strong, service was great. Would not recommend using MTS for transport
Stayed 4 nights in Apr 2025

10/10 Excellent

Gaganjot

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet and restaurants had good food options. I have severe food allergies and the staff was very accommodating.
Stayed 4 nights in Apr 2025

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, property conditions & facilities
Music by the pool could be better
Stayed 5 nights in Apr 2025

4/10 Poor

Lisa

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge letdown. We booked a swim-up suite expecting late-night access to the pool—only to be told all pools shut down at 8 PM. Why pay extra if you can’t use it when you want? Total waste. Then came the dinner dress code surprise: men must wear long pants at all restaurants, which was never mentioned when booking. My bf, understandably brought only shorts and was turned away from dinner every night. No flexibility, no warning. Our experience at the hibachi restaurant was a low point. We were persuaded to pay $40 to reserve a spot and a bottle of wine for my bfs birthday dinner. They said it would sell out, so we reluctantly agreed. When our reservation time came (7:30 PM), two ppl from our group arrived on time, while the rest of us showed up at 7:40. The same staff who had pressured us into paying suddenly blocked us at the door and said the reservation was canceled-despite our friends already being seated. When I confronted him, he told me we were late (by 10 minutes!) and insisted that was enough to void the reservation. This kind of customer service is over the top and not even standard in the U.S- esp. after taking our $. We were eventually able to stay, but the damage was done. To top it off, a raccoon chewed thru our screen into our room. When we called the front desk No apology. Just blamed us for “leaving the door open” (we didn’t). From hidden policies to bizarre service & safety issues, this resort is not it. There are better places in Cancun. Never again
Stayed 4 nights in Apr 2025

8/10 Good

Jerrin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at the Yucatan resort, spending a total of five days there. The resort offered a wide range of activities, especially around the pool, which were a lot of fun and kept us entertained throughout. The staff were incredibly kind and helpful, always making sure we had everything we needed for a comfortable and enjoyable experience. The food was mostly excellent—particularly the Yucatan buffet, which stood out for its delicious three-course meals. However, I personally didn’t enjoy the food at La Bruschetta. Rodeo Grill, on the other hand, was quite good. The resort also provided free tours to Playa del Carmen and partnered with several tour providers for guided excursions, which were reasonably priced and easy to book. For our return to the airport, we used the resort’s in-house travel agent, which was convenient and hassle-free. The only downside was the Wi-Fi, which wasn’t the most reliable. Other than that, everything else exceeded expectations. Highly recommend for a relaxing and activity-filled vacation!
Stayed 4 nights in Mar 2025

6/10 Okay

Jazmine

Traveled with group
Liked: Staff & service, property conditions & facilities
Was a great place to stay the rooms were kind of dirty , shower drain had hair in it so it wouldn’t drain, there were hundreds of dead flies in the shower, the bathtub was dirty we didn’t even get to use it. one towel had blood on it, our fridge didn’t work it was creating heat rather then cooling down. No very much of a party resort, more of an older crowd and relaxation resort. There were ants beside our bed we had to call to get them taken care of.
Stayed 3 nights in Apr 2025

6/10 Okay

Bianca

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There were not that many amenities for an adult hotel. It was very quiet and the pool party ended early versus them having at night
Stayed 3 nights in Apr 2025

10/10 Excellent

LUCILA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, I will come back
Stayed 5 nights in Apr 2025

10/10 Excellent

Victor manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 6 nights in Apr 2025

8/10 Good

Kim

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Juan Pablo Isaza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Mar 2025

8/10 Good

Robin Mila

Liked: Cleanliness
Stayed 5 nights in Mar 2025

10/10 Excellent

Kylie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was the exact R&R that my daughter and I were looking to have over spring break. The staff was amazing, the food was great and the weather was unbeatable. The beach situation wasn't great, but we aren't beach people, so it didn't matter. The beach wasn't the fault of the property though, just the heavy winds brought in excessive seaweed. We will be back!
Stayed 6 nights in Mar 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot complain about anything about this property
Stayed 3 nights in Apr 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
While the beach leaves a lot to be desired, the property itself was great and the entertainment staff was the best of any resort I have ever been to.
Stayed 4 nights in Apr 2025

8/10 Good

Jamal, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025