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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property

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Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Property video
Exterior
Restaurant
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Mamitas Beach
    ‪3 min drive‬
  • Quinta Avenida
    ‪3 min drive‬
  • Playa del Carmen Main Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Junior Suite SwimUp

  • 624 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite SwimUp

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite SwimUp

  • 839 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Master Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Master Suite Nature View

  • 1140 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite SwimUp

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Master Suite SwimUp

  • 1140 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Junior Suite (Nature View)

  • 678 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite Nature View

  • 839 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down comforters, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

  • 624 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Junior Suite Nature View

  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Master Suite

  • 1980 sq ft
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

  • 1140 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Suite (Nature View)

  • 839 sq ft
  • Sleeps 5
  • 2 Double Beds

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Exterior

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About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5-star property in Luis Donaldo Colosio
Catch some rays at the beach or spend the day relaxing at Paradisus Playa del Carmen – Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 13 restaurants.
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 488 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Paradisus Playa del Carmen – Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive features a full-service spa, a complimentary water park, and 5 outdoor swimming pools. Dining is available at one of the property's 13 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 16 bars/lounges, a beach bar, and a swim-up bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. Event facilities measuring 25005 square feet (2323 square meters) include a conference center. This all-inclusive property also offers a children's pool, a health club, and a hot tub. Onsite self parking is complimentary.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a smoke-free property.

Sal Steak Cave - Onsite fine-dining restaurant.
Capella - Onsite family restaurant. Open daily.
Kanna Beach Club - Onsite bar. Open daily.
The Lunch Box - Onsite restaurant. Open daily.
Tori - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (25,005 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 608 out of 1010 reviews
Rating 8 - Good. 214 out of 1010 reviews
Rating 6 - Okay. 97 out of 1010 reviews
Rating 4 - Poor. 46 out of 1010 reviews
Rating 2 - Terrible. 45 out of 1010 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Judy

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Everything was close proximity. The beds were comfy and the room was clean (other than under couch). The ala carte restaraunts were amazing and the grounds kept beautiful. The couch had a big rip in it and was stained. The beach has no drink or food service. The kids club has times where they have to swim and this is done with you on a couple days - so not really a kids club at that time. The buffe food was horrible. And a couple times at the restaurants food was undercooked. The room had little things not working, door locks, the rain shower was hard to turn on. etc. And it ws really hard to get information on how things worked, timing, where to go, etc.
Stayed 7 nights in Mar 2025

8/10 Good

Catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff especially Rene, Salvador and Antonio (all at the Family Concierge section) gave us excellent service and made our stay so enjoyable. It is a large facility so one most be fairly mobile to get around the property.
Stayed 7 nights in Mar 2025

8/10 Good

Erica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly and easy to get to where you want to go. Loved that there were pools with different depths availble. Seating at the Aquazone can be challenging and overstimulating at times. Limited chairs and shade at the beach. We weren't able to get early reservation times but luckily the buffet had lots of variety. Would definitely go back if these issues were resolved.
Stayed 6 nights in Mar 2025

10/10 Excellent

Craig

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome!
Stayed 7 nights in Mar 2025

2/10 Terrible

marjaneh

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lets have 1 star tell the experience as nothing was smooth and or clean. Have flea market each night in small hallways and waiting hours to eat. Pool service and begging to have chairs to seat as people were reserving them with their toys and go to water park.
Stayed 5 nights in Mar 2025

6/10 Okay

Chanda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was very clean. We stayed in the portion of the resort that allowed children. The property had water slides and plenty of spaces for you to sit poolside. I was not pleased with the availability of food options. I checked in on Monday morning and was scheduled to leave on Friday. As soon as we checked in we spoke to the representative to schedule our nightly meals. Unfortunately, out of 5 restaurants, we were not able to get a reservation for any of them before 9:00p.m. This is very difficult for families with children. Everything was already booked up before we ever arrived. Therefore, we ate at the buffet (which is always open) every night. Another problem, was they advertise a game room. My son is 9 and was not able to go in the game room because you have to be 11 years old. In my opinion, they should at least allow a parent to accompany the child while there. They had a basketball court but the balls were flat. They had a ping pong table, but no balls etc. They had a pool table, but the stick did not have a felt tip on it. These things are small but certainly matter when you are trying to find things to do with your 9 year old son. The property is in the middle of a jungle area, therefore you see small raccoon looking animals walking poolside to find food. Overall, we enjoyed our stay but we won't return mainly because of the food options and availability of those options.
Stayed 4 nights in Mar 2025

10/10 Excellent

Deborah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the decor and glamorous feel of the resort, it speaks volumes and you feel like you're in a luxurious place. I like the natural trees and the jungle feel of the plants inside and outside the gates. The map provides a clear view of where to walk and where to run.
Stayed 7 nights in Mar 2025

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Feb 2025

10/10 Excellent

Minjun

Stayed 4 nights in Mar 2025

10/10 Excellent

Leonid, Centennial

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Beach right at the doorstep. Great food options for breakfast, lunch and dinner.
Stayed 8 nights in Feb 2025

10/10 Excellent

Nadia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing service and good. Was absolutely a 5 star experience.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicole

Stayed 6 nights in Feb 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Hilary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic family getaway

Paradisus was fantastic for our family ranging from ages 5-93. Food was plentiful and fresh. Great activities and shows for kids! The staff were very attentive and accommodating. Luis from Guest Services was so so helpful as well.
Stayed 5 nights in Feb 2025

10/10 Excellent

Anuj, Bellerose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, food and amenities were excellent. Our flight was delayed by one day and their guest service was very accommodative and were able to extend our stay without any extra charge or hassle.
Stayed 4 nights in Feb 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing , very clean and so many options for food and things to do, was there for a wedding and it couldn’t have been more beautiful. If you’re thinking of a place to stay in Mexico this is a must.
Stayed 2 nights in Feb 2025

10/10 Excellent

Vinoo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
an all inclusive resort that is great for families with small children. there is a water park and lots of activities to keep kids happy and the almost 24 hour buffet is very convenient. beautiful spacious rooms, excellent staff and service. will definitely visit again
Stayed 2 nights in Feb 2025

10/10 Excellent

Jaci

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best all inclusive I’ve been to! So much to do, amazing food options, great pools and amenities. The staff is so friendly and really aims to please. The only complaint I have is that it’s difficult to make dinner reservations and when you do get them, they are often very late in the night which was not ideal for children. I waited in line at the reservation for 30-45 mins each day, only to get 9pm reservations at a restaurant. But the food was definitely worth it! Just a schedule adjustment for us.
Stayed 6 nights in Feb 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Bradley

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Abbas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 7 nights in Jan 2025

10/10 Excellent

RAY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

KATE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my new favourite places to go in the main Riviera area. I have travelled extensively to this part of Mexico and this hotel hits it all, but is larger if you have an aversion to walking.
Stayed 2 nights in Nov 2024

10/10 Excellent

Maricarmen, pembroke pines

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whether you’re looking for a romantic getaway or a family vacation, this beach resort is a fantastic choice. Highly recommend!
Stayed 2 nights in Jan 2025