Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4.0 star property

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6 restaurants, international cuisine
Aerial view
Premium Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout drapes
3 bars/lounges, 2 poolside bars, swim-up bar, beach bar
Suite, 1 Bedroom, Oceanfront (Master) | Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Constituyentes Number 1, Playa del Carmen, QROO, 77710
  • Mamitas Beach
    ‪2 min walk‬
  • Quinta Avenida
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪254 min drive‬

Room options

Standard Room, 2 Double Beds

  • 263.18 sq ft
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed

  • 263.18 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds

  • 425.18 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed

  • 425.18 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Ocean View

  • Partial ocean view
  • 425.18 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Queen Beds, Ocean View

  • Partial ocean view
  • 425.18 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed, Oceanfront

  • Ocean view
  • 519.91 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Oceanfront (Master)

  • Ocean view
  • 1020.55 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite, 1 King Bed (Beachfront Walk-Out)

  • Ocean view
  • 561.67 sq ft
  • Sleeps 3
  • 1 King Bed

Premium Suite, 1 Bedroom, Oceanfront (Master)

  • Ocean view
  • 1057.02 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4-star hotel in Downtown Playa del Carmen

Property Location
With a stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive, you'll be steps from Quinta Avenida and 3 minutes by foot from Mamitas Beach Club. This 4-star property is 0.2 mi (0.4 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms with separate bathtubs and showers are provided. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a complimentary water park, an outdoor pool, and a sauna. Additional features at this property include complimentary wireless Internet access, gift shops/newsstands, and a banquet hall.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the beach bar or one of the 4 bars/lounges.


Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services.
Wyndham Alltra Playa del Carmen Adults Only All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive features a full-service spa, 2 outdoor swimming pools, a steam room, and a fitness center. Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and 3 bars/lounges. Each day guests can enjoy a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 2 meeting rooms. This all-inclusive hotel also offers a rooftop terrace, gift shops/newsstands, and tour/ticket assistance.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive is a smoke-free property.

A complimentary manager's reception is offered each day.
Ventanas - This buffet restaurant specializes in international cuisine.
Zarape - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bella - This theme restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Brasas - Onsite restaurant. Reservations are required. Open select days.
Off The Hook - Onsite sushi bar. Guests can enjoy drinks at the bar. Open select days.
Late night fare is available from 24-hour room service.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bella
  • Brasas
  • Off The Hook
  • Ventanas
  • Zarape

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Rooftop pool
  • Shopping
  • Steam room
  • Table tennis
  • Wine tasting room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Pool access available from 8:00 AM to 8:00 PM
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Panama Jack Resorts Playa del Carmen All Inclusive
Panama Jack Resorts Playa del Carmen All Inclusive Adults Only
Wyndham Alltra Playa del Carmen Adults Only All Inclusive Hotel

Wyndham Alltra Playa del Carmen Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1533 out of 2701 reviews
Rating 8 - Good. 653 out of 2701 reviews
Rating 6 - Okay. 289 out of 2701 reviews
Rating 4 - Poor. 112 out of 2701 reviews
Rating 2 - Terrible. 114 out of 2701 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mathew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. Well worth the upgrade to ocean view room. All walkable area. My partner is vegan and we found several options within walking distance for her. Overall, a great experience.
Stayed 4 nights in Jan 2025

4/10 Poor

Laverne

Traveled with family
Expedia booked 3 OCEAN VIEW Junior Suites at the Wyndham and we were given 3 rooms with views of the public access to the beach which was noisy and very uninspiring. When asked was told that was all they had and we could possibly move half way through our stay which would have been very inconvenient. We were in Mexico and their Mexican Restaurant food was awful. The Resort never had a transfer service to and from the airport and cost an extra $250 American. For an upper end Resort this should have been offered at no extra cost to us. This all inclusive resort wanted extra money to be able to partake in the New Year Celebrations. It should not be advertised as an all inclusive when it wasn't. Our overall satisfaction was rated as poor because of all of the above reasons.
Stayed 10 nights in Dec 2024

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big property, clean and friendly staff.
Stayed 3 nights in Dec 2024

8/10 Good

Jane Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that there was a Tranquility Pool where it was quieter than the main pool and had a restaurant and bar service didn’t like I got a room overlooking pool and ocean view beautiful but bar and entertainment area was 2 floors below and very noisy only til about 11:30 tho
Stayed 5 nights in Jan 2025

10/10 Excellent

Ryan Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with friends and family. Extremely clean with great dining options. We had a group of 17 and the hotel was able to accommodate us for every meal.
Stayed 5 nights in Jan 2025

10/10 Excellent

Anna Maria

Adult-only
Stayed 6 nights in Jan 2025

8/10 Good

Olga Ramirez

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice staff, clean.

10/10 Excellent

Maxwell

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 3 nights in Nov 2024

10/10 Excellent

Sandra Lynn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice week Excellent customer service, they care that you’re satisfied
Stayed 6 nights in Jan 2025

10/10 Excellent

carlos, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the whole experience
Stayed 5 nights in Dec 2024

8/10 Good

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

James Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a nice place to stay. Food was great!
Stayed 7 nights in Jan 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Irene, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property did not have a swimmable beach. Although it was within walking distance to tons of shops and restaurants. Disappointed that the pool activities were super loud drunken parties. Would be ok if there was another area to swim and relax.
Stayed 7 nights in Jan 2025

10/10 Excellent

Sharla Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and close to the Playa del Carmen shopping district. The food and entertainment was great.
Stayed 11 nights in Dec 2024

8/10 Good

Keith Edward

Stayed 7 nights in Jan 2025

10/10 Excellent

Charlotte Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled alone and the staff made me feel so welcome/safe. Everyone greeted me by name. They are very caring. The property is beautiful. Please add your great season and flavors to the buffets (we come there to taste your authentic food. They will survive with a little more flavor lol). But everything is amazing ! I will be back soon.
Stayed 5 nights in Dec 2024

10/10 Excellent

DO HYUN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a friends trip and we had an amazing time at this resort. Located minutes away from mexico town and the beach, so we got to experience both the local and nature during our stays.
Stayed 4 nights in Nov 2024

8/10 Good

Kari-Anne Buer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in good location
Nice Hotel in a very good location - most of the staff is very friendly, except the senior guys in the reception! Food is general good with a lot of choices The hotel is located on the beach, but there’s not a good sandy beach on the spot One advice: If you book a room with partial sea view, the only view you get from the room is a noisy parking spot / road (attached photo) If you lean out from the balcony you may see a glint of the sea, but I paid for a ROOM with partial sea view which I didn’t get. We complained but it was just ignored in a very arrogant tone! Thanks to Miquel for the dinner last night, unfortunately it was too late!
Stayed 3 nights in Jan 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and were happy with everything.
Stayed 5 nights in Dec 2024

10/10 Excellent

Bren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
What a wonderful experience! We loved it! The only thing I wish was that the website had more information before we left America. Once we got there, the QR codes be the websites given to us there re great! You guys should definitely showcase it more before people book it and after they book it/before their trip. The food was excellent! The staff was excellent! The activities were fantastic! It was great!
Stayed 4 nights in Jan 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. The room - beautiful. The grounds - wonderful. Restaurants - excellent. The people and entire staff - great. My only negative comment was the Sushi restaurant. A majority of the menu items (tuna, salmon, and others) was not available the entire time we were there. I know this because we spoke with a number of people throughout the week, and they indicated that nothing was available. We essentially had 1 choice - shrimp. We only ate there once and opted for the other wonderful choices.
Stayed 6 nights in Dec 2024

4/10 Poor

Max, Crystal Lake

Stayed 3 nights in Dec 2024

2/10 Terrible

Amber

Stayed 3 nights in Dec 2024

10/10 Excellent

Cristhian Alejandro

Stayed 5 nights in Dec 2024