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Ocean Riviera Paradise All Inclusive

5.0 star property

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View from property
Free minibar, in-room safe, desk, free WiFi
On the beach, beach volleyball
Eden Master Suite | Free minibar, in-room safe, desk, free WiFi
10 bars/lounges, 4 swim-up bars, 5 poolside bars

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar

Explore the area

Map
Playa del Carmen, QROO
  • Playa Xcalacoco
    ‪9 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬

Room options

View all photos for Eden Master Suite Rooftop

Eden Master Suite Rooftop | Free minibar, in-room safe, desk, free WiFi

Eden Master Suite Rooftop

  • 2002 sq ft
  • Ocean view
  • Sleeps 3

View all photos for PRIVILEGE JUNIOR SUITE SWIM UP

PRIVILEGE JUNIOR SUITE SWIM UP | Free minibar, in-room safe, desk, free WiFi

PRIVILEGE JUNIOR SUITE SWIM UP

  • 613 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege Junior Suite Pool View

Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Pool View

  • 614 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Garden view

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Garden view

  • 614 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Privilege Junior Suite Garden View

Privilege Junior Suite Garden View | Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Garden View

  • 614 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for PRIVILEGE MASTER SUITE SWIM UP

View from room

PRIVILEGE MASTER SUITE SWIM UP

  • 1237 sq ft
  • Sleeps 3

View all photos for Daisy Junior Suite Pool View

View from room

Daisy Junior Suite Pool View

  • 614 sq ft
  • Sleeps 4

View all photos for Privilege Master Suite

Free minibar, in-room safe, desk, free WiFi

Privilege Master Suite

  • 1242.00 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Eden Junior Suite with Jacuzzi

Eden Junior Suite with Jacuzzi | Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite with Jacuzzi

  • 614 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Junior Suite Rooftop

View from room

Privilege Junior Suite Rooftop

  • 1453 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Rooftop

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Rooftop

  • 1453 sq ft
  • Sleeps 3

View all photos for Privilege Junior Suite Rooftop Pool View

View from room

Privilege Junior Suite Rooftop Pool View

  • 1453 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Swim Up

Eden Junior Suite Swim Up | View from room

Eden Junior Suite Swim Up

  • 613 sq ft
  • Sleeps 3

View all photos for Eden Junior Suite Pool View

Eden Junior Suite Pool View | Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Pool View

  • 614 sq ft
  • Sleeps 4

View all photos for Eden Master Suite

Eden Master Suite | Free minibar, in-room safe, desk, free WiFi

Eden Master Suite

  • 1246 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Eden Junior Suite Rooftop Ocean View

Eden Junior Suite Rooftop Ocean View | Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Rooftop Ocean View

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Ocean View

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Ocean View

  • 614 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Daisy Junior Suite Garden View

Free minibar, in-room safe, desk, free WiFi

Daisy Junior Suite Garden View

  • 614 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Standard

Free minibar, in-room safe, desk, free WiFi

Junior Suite Standard

  • 614 sq ft
  • Sleeps 4
  • 1 King Bed

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Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.1 out of 5, Very Good, (4095)
The price is $444
per night
$540 total
includes taxes & fees
Apr 21 - Apr 22
Occidental at Xcaret Destination - All Inclusive

About this property

Ocean Riviera Paradise All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Ocean Riviera Paradise All Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Ocean Riviera Paradise All Inclusive offers 782 accommodations with free minibar items and laptop-compatible safes. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

3 outdoor tennis courts and a complimentary water park are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Ocean Riviera Paradise All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Ocean Riviera Paradise All Inclusive features a full-service spa, a complimentary water park, and 5 outdoor swimming pools. Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 swim-up bars and 10 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

This 5-star property offers access to a business center and meeting rooms. This Mediterranean property also offers a children's pool, a nightclub, and a 24-hour fitness center. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Ocean Riviera Paradise All Inclusive is a smoke-free property.

Blue Moon - This bistro specializes in French cuisine and serves dinner only. Reservations are required.
Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Sakura - This theme restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Ruta 66 - This restaurant specializes in American cuisine and serves dinner only. Open daily.
La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 10 bars/lounges
  • 11 restaurants
  • 4 swim-up bars
  • 5 poolside bars
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Sakura

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Stereo
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Magnifying mirror

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Mediterranean architecture
  • Mosquito nets
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Ocean Riviera Paradise All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 972 out of 1945 reviews
Rating 8 - Good. 496 out of 1945 reviews
Rating 6 - Okay. 253 out of 1945 reviews
Rating 4 - Poor. 111 out of 1945 reviews
Rating 2 - Terrible. 113 out of 1945 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Victorya

Traveled with group, Traveled with family
Property was good. A few of the restaurant staff employees were a little bit less flexible than necessary. Otherwise everything was great!
Stayed 4 nights in Jan 2025

8/10 Good

Fernando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went on a family (parents and 2 toddlers) vacation for Christmas and NY eve. The stay was overall great. The rooms and common areas are very clean and well maintained. Food and drinks are good enough. Water park is awesome for the kids, only thing to improve there is that it closes at 5pm, I read before going it was closing at 6pm but all our stay was open from 9am to 5pm. Beach is not the best in the area, it's rocky. I recommend wearing swimming shoes. Many kids and adults came back from the sea wounded because of sharpy rocks. We met some great people who made us had a great vacation like Fernando and Lisandro from the guest service. One of the things we've found in other hotels nearby, and it is convenient but this hotel is lacking, is being able to bring snacks to the beach or the pool. You spend a lot of time when you go either the snack bar or the buffet to eat. Some of the workers were rude, could be because they were working in the holidays, even though that should not happen. Long waits for restaurants (even with reservation) were a reason why we ended up eating mostly in the buffet. Food in the buffet was diverse and good enough for us to enjoy eating there. For New Years Eve they put a lot of effort to make us feel in a different atmosphere at the dinner. All the new decorations and the party were amazing... but dinner was not so well organized. All the guests were seated at the same time, it was impossible to grab food and eat in family at the same time.
Stayed 11 nights in Dec 2024

8/10 Good

Pawandeep

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good property
Stayed 5 nights in Dec 2024

10/10 Excellent

Dakota French

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was really good, I saw cockroaches outside one night and there was a bird inside the restaurant pooping. Other than those points it was a 5/5 experience. The food was very tasty and of good quality and the staff were all super nice and professional
Stayed 7 nights in Dec 2024

10/10 Excellent

kettly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything
Stayed 5 nights in Dec 2024

10/10 Excellent

Pamela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place for families of all ages. There was plenty to do, the food was great with lots of options, the pools and beach were beautiful. We will be back!
Stayed 10 nights in Dec 2024

4/10 Poor

Galina

Traveled with family and small children
Disliked: Cleanliness, staff & service
This is our second trip to Ocean Riviera Paradise and the first time was great but after second trip I won’t be going again. Staff not friendly especially at check in area. Property not as well maintained anymore. Every time it rained we would have water coming through the ceiling. Another big disappointment was cleanliness…cockroaches … they were huge 😬. Never again!
Stayed 8 nights in Dec 2024

8/10 Good

Francesco Angelo

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the resort and the amenities. I did not enjoy the food at all. The buffet has a bird problem and they need to get it rectified. There should never be live animals where humans eat. The resort was great for the kids and we enjoyed our time. The Japanese restaurant was the best out of all restaurants.
Stayed 9 nights in Dec 2024

10/10 Excellent

Lizzie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great. The staff was very kind and helpful.
Stayed 7 nights in Dec 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were well taken care of at this resort. We had a few bumps and they were quickly rectified by the excellent and helpful guest services staff. Food was excellent everywhere we went including the buffets and various restaurants. Beach was lovely and we enjoyed the lobby bar and bowling alley in the evening.
Stayed 7 nights in Dec 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Glad to leave!
Stayed 7 nights in Dec 2024

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Beautiful resort. Lots of amenities and restaurant choices. Several large pools. Beach is small but the pools make up for it. Erosion has made the beach area wanting.
Stayed 6 nights in Nov 2024

10/10 Excellent

Yogesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good. Beach was not as good as i was expecting, due to weeds and Rocks.
Stayed 6 nights in Dec 2024

8/10 Good

Sarah

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was wonderful. The resort is inclusive for just about everyone. Entertainment staff was entertaining and kind. We checked out each of the restaurants and the spa. Don’t regret booking our trip here. That being said, areas/opportunities for improvement or to be mindful of if important to you specifically: 1. Being around wild life was amazing, but despite MANY signs, other guests kept making us uncomfortable by feeding, petting, even kicking the animals. I feel the resort could do more to enforce this expectation. If you lose a towel it’s $100, maybe it should cost money to potentially harm animals. 2. We were a group of 12 under 4 bookings, trying to eat together was an absolute nightmare. More could be done to make group reservations a tolerable experience. It seemed 8 people was the upper limit before staff were flustered trying to accommodate us. 3. We booked a tour or whatever from the resort for 11 of us, as 1 was unsure if they’d be well the next day. The agent was extremely pushy and sold us on the fact we could add the last person ‘no problem’, as the van would be 12 people and no one was going to book for the 1 person by the next day. Next morning came and we could not add the last person. There was no 12th seat. This did mean someone from our group sat out, and alone for 8 hours. We felt a real absence of empathy from everyone when trying to deal with this and ultimately nothing was able to be done.
Stayed 7 nights in Dec 2024

2/10 Terrible

Glendia

Stayed 3 nights in Dec 2024

8/10 Good

Veniamin

👍
Stayed 14 nights in Dec 2024

6/10 Okay

Aaron

Stayed 1 night in Dec 2024

4/10 Poor

nancy

Disliked: Staff & service, property conditions & facilities
Rocky beach, servers not friendly, receptionist not friendly, they looked tire and understaff, crowded and pool area dirty
Stayed 4 nights in Dec 2024

6/10 Okay

Laura Ashley

Traveled with family
Our stay at Ocean Riviera Paradise was okay—better than some, worse than others. The rooms were nicely decorated, though one had mould on the ceiling. Cleaning staff were friendly and left us small goodies. There are many pools, but access depends on where you’re staying. We mainly used the Eden pool, which loses sun early but was the best option. The ocean pool was packed, and getting drinks there took forever. The Eden pool bartenders were awesome but clearly overworked. Daytime food options were inconvenient. You could walk to the kids’ pool for burgers, wait an hour at the ocean restaurant, or get room service, which we often did. Room service has limited hours and charges after 10 PM and for breakfast. Orders are per person, not per room, with a one-order-per-hour limit. The buffet was just okay, better skipped for lunch or dinner. The steakhouse, Italian, and Sukra restaurants were excellent, and Route 66 was a good backup but first-come, first-served. We attended the sales presentation. While the math works out for the deal, they push you to buy before fully experiencing the resort, likely because it won’t impress you by the end. It took 150 minutes instead of the promised 90 but was worth the spa upgrade—Sandra at the spa was incredible! We chose this resort for its allergy-friendly reputation, as my mom is Celiac. Unfortunately, she was contaminated at least once, leaving her stuck in the room for days. They’re more accommodating than most but not perfect.
Stayed 7 nights in Dec 2024

6/10 Okay

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities
We did genuinely enjoy our stay here. The resort is clean, and the staff are very friendly. The food is actually very good, with lots of variety. The resort rooms have seen some wear and could probably use some maintaining. We were in the Eden section on the 4th floor. We had one day of very bad rain and had an insane amount of water leak into our room. Shouldn’t be an issue because I’ve never seen it rain that hard before. Our biggest issue, the lines!!! To make a reso at the Teppanyaki, you had to line up at 8:30 AM and wait 1 hr to make your booking. If you didn’t arrive to the buffet during “non-peak” hours, expect to get NO food, and wait in more lines. 45 min waits to get into lunch restaurants, 30 min wait to grab your coffee from the coffee shop. It was really quite frustrating. Was not enjoyable to set an alarm on my holiday to get up early enough to get food for breakfast. That being said, after making a few pivots with timing, we did have a good time. The staff are friendly, the beach is wonderful and the resort grounds are kept clean and the food is great. I don’t think I would personally stay here again, but I would say it’s a nice hotel to go to on a budget.
Stayed 7 nights in Dec 2024

8/10 Good

Micheline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Jordan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Days wasn’t enough time. We had a good time
Stayed 5 nights in Dec 2024

10/10 Excellent

Sissi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super bueno
Stayed 4 nights in Dec 2024

8/10 Good

Yijing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 star for the service as it missed our luggage pick up and was late for scheduled pick up time; Air conditioning wasn't working and we had to walk to Lobby to report; Direct line to Front Desk never worked for us; beach overall is great, except for some rocks, not as good as the beach beside it; 1Japanese restaurant cannot be reserved in app, and we had to wait in line for 1h for it; And what's worse, we doubt the food in that Sakura restaurant has caused everyone in our group to have diarrhea and vomitting and even low fever. Overall nice place to spend your vacation, but we won't go back.
Stayed 6 nights in Dec 2024