Ocean Riviera Paradise All Inclusive

5.0 star property

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Photo gallery for Ocean Riviera Paradise All Inclusive

View from property
Eden Master Suite Rooftop | Terrace/patio
Concierge desk
Lobby
Eden Junior Suite Rooftop Ocean View | Free minibar, in-room safe, desk, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking included

Explore the area

Map
Playa del Carmen, QROO
  • Playa Xcalacoco
    ‪9 min walk‬
  • Gran Coyote Golf
    ‪3 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

Eden Master Suite Rooftop

  • 2002 sq ft
  • Ocean view
  • Sleeps 3

PRIVILEGE JUNIOR SUITE SWIM UP

8.8 out of 10
Excellent
(15 reviews)
  • 613 sq ft
  • Sleeps 3
  • 1 Double Bed

Privilege Junior Suite Pool View

9.6 out of 10
Exceptional
(4 reviews)
  • 614 sq ft
  • Sleeps 3
  • 1 King Bed

Eden Junior Suite Garden view

8.4 out of 10
Very good
(25 reviews)
  • 614 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Privilege Junior Suite Garden View

9.2 out of 10
Wonderful
(14 reviews)
  • 614 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

PRIVILEGE MASTER SUITE SWIM UP

  • 1237 sq ft
  • Sleeps 3

Daisy Junior Suite Pool View

8.2 out of 10
Very good
(29 reviews)
  • 614 sq ft
  • Sleeps 4

Privilege Master Suite

  • 1242.00 sq ft
  • Sleeps 3
  • 1 Double Bed

Eden Junior Suite with Jacuzzi

7.6 out of 10
Good
(9 reviews)
  • 614 sq ft
  • Sleeps 4
  • 1 King Bed

Privilege Junior Suite Rooftop

9.0 out of 10
Wonderful
(10 reviews)
  • 1453 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Eden Junior Suite Rooftop

8.4 out of 10
Very good
(6 reviews)
  • 1453 sq ft
  • Sleeps 3

Privilege Junior Suite Rooftop Pool View

  • 1453 sq ft
  • Sleeps 3
  • 1 King Bed

Eden Junior Suite Swim Up

8.0 out of 10
Very good
(15 reviews)
  • 613 sq ft
  • Sleeps 3

Eden Junior Suite Pool View

9.6 out of 10
Exceptional
(17 reviews)
  • 614 sq ft
  • Sleeps 4

Eden Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 1246 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Eden Junior Suite Rooftop Ocean View

  • Sea view
  • Sleeps 3
  • 1 King Bed

Eden Junior Suite Ocean View

8.0 out of 10
Very good
(11 reviews)
  • 614 sq ft
  • Ocean view
  • Sleeps 4

Daisy Junior Suite Garden View

8.4 out of 10
Very good
(84 reviews)
  • 614 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite Standard

8.2 out of 10
Very good
(91 reviews)
  • 614 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

About this property

Ocean Riviera Paradise All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Ocean Riviera Paradise All Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Ocean Riviera Paradise All Inclusive offers 782 accommodations with free minibar items and laptop-compatible safes. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

3 outdoor tennis courts and a complimentary water park are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Ocean Riviera Paradise All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Ocean Riviera Paradise All Inclusive features a full-service spa, a complimentary water park, and 5 outdoor swimming pools. Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 swim-up bars and 10 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

This 5-star property offers access to a business center and meeting rooms. This Mediterranean property also offers a children's pool, a nightclub, and a 24-hour fitness center. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Ocean Riviera Paradise All Inclusive is a smoke-free property.

Blue Moon - This bistro specializes in French cuisine and serves dinner only. Reservations are required.
Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Sakura - This theme restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Ruta 66 - This restaurant specializes in American cuisine and serves dinner only. Open daily.
La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 10 bars/lounges
  • 11 restaurants
  • 4 swim-up bars
  • 5 poolside bars
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Sakura

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Stereo
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Magnifying mirror

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Mediterranean architecture
  • Mosquito nets
  • Reception hall
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Ocean Riviera Paradise All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1123 out of 2213 reviews
Rating 8 - Good. 548 out of 2213 reviews
Rating 6 - Okay. 284 out of 2213 reviews
Rating 4 - Poor. 133 out of 2213 reviews
Rating 2 - Terrible. 125 out of 2213 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kaitlyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😁
Stayed 3 nights in Mar 2025

10/10 Excellent

Zohaib Azhar

Stayed 6 nights in Mar 2025

8/10 Good

Mark, Camrose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2025

6/10 Okay

Makensie

Liked: Cleanliness, staff & service
Multiple dining options
Stayed 4 nights in Mar 2025

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place!!! Staff was very nice and helpful.
Stayed 3 nights in Mar 2025

2/10 Terrible

Kevin

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay at Ocean Riviera Paradise again. My experience was nothing short of frustrating and disappointing. I checked in at 3:20 PM on March 28, but my bags didn’t arrive at my room for over an hour. Once I settled in, I quickly discovered that the power in my room kept shutting off every five minutes, forcing me to repeatedly open the door just to restore it. I reported the issue, and while maintenance came by and claimed they were “reprogramming” the room, they suggested I go out and enjoy myself while they worked on it. I returned around 8:30-9:00 PM, hoping to give my 5-year-old daughter a bath, only for the power to keep cutting out again. The flickering lights startled my daughter, causing her to slip and fall in the shower, leaving her frightened and uncomfortable for the remainder of our stay. After calling guest services, it took nearly 30 minutes to be moved to a new room. As a “compensation,” they offered to book me a restaurant reservation—something I could have easily done myself. The new room was hardly an improvement. The door didn’t close properly unless I lifted it slightly, and one of the showers didn’t work. Despite informing the staff, it remained unfixed even by March 30. To make matters worse, I later received an email warning of a possible flight cancellation due to a storm. When I asked if the hotel could accommodate me in case of delays, they simply told me I would need to rebook my stay—offering no assistance or flexibility.

10/10 Excellent

Pavendra Ram

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Very accommodating
Stayed 5 nights in Mar 2025

10/10 Excellent

Douglas, West Kelowna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty Amazing!!! We were there for 10 days and the staff was friendly, resort is clean, food is very good, lots of dining options, pools, bars etc Can’t wait to come back!
Stayed 10 nights in Mar 2025

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great vacation for our family. We have two teenage boys who had the freedom to go where they wanted, when they wanted and eat and drink when and what they wanted. They were kept entertained and used the games room, basketball court, beach volleyball, pool activities etc. Bowling was always too busy so we didn't get a chance to do that. We enjoyed the food and drinks at all the places we ate. The fish tacos at La Pez are great and the view is wonderful. The room was big enough which many aren't now that our kids are older and it was very clean. There were a few tricky things whilst there. All the pool chairs are taken by 8am. I don't know the solution but it was definitely hard to find a chair. They were painting in our building and maybe even in our room. The fumes were really bad. We kept our sliding door open most of the time but even so it caused headache and all of our clothes on return home smelled like the paint fumes. It could not have been good for us. The last thing is typical for any resort. If you want to go anywhere off the property they charge an exorbitant amount. We worked the system a little and walked out just far enough to use the PLC Radio taxi app which cut down the cost tremendously. We were happy to be there and enjoyed our stay for sure.
Stayed 6 nights in Mar 2025

2/10 Terrible

Aman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I ordered a Jacuzi room and they never provided me with a working Jacuzi. i complained about it atleast 10 times in person but no one fixed it.
Stayed 4 nights in Mar 2025

8/10 Good

Perry moo wah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Christopher

Stayed 6 nights in Mar 2025

4/10 Poor

Geoff, Maple Ridge

Stayed 4 nights in Mar 2025

10/10 Excellent

virgilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is OK but too many solicitors and hassles.
Stayed 2 nights in Mar 2025

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love
Stayed 4 nights in Mar 2025

6/10 Okay

Yelitza, Orlando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and the staff was very attentive. The kids enjoyed the activities at the hotel and we even visited the spa. The hotel has a great number of options for food between the buffet and the restaurants. However, I felt that the food lacked flavor. I’ve stayed at numerous resorts including all inclusive and this one just lacked the flavor I expected for the cuisine options offered. I visited most restaurants including the steakhouse, the bbq, seafood, etcetera. The food was just ok.
Stayed 4 nights in Mar 2025

10/10 Excellent

Cassondra

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great resort. The food at the restaurants and buffet are solid. I’m a foodie and was nervous about all inclusive food. Fernando introduced himself day 1 and he was available at any time. He made our dinner reservations for us every night. He went above and beyond. Not annoying or over bearing just knowledgeable and helpful. If he was my employee he would def. deserve a promotion. Fernando thank you!
Stayed 5 nights in Mar 2025

10/10 Excellent

Tenille Olga

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at this resort. We absolutely live it here. The staff work so hard, are so friendly and happy to have you there. Food was great. Only complaint and no fault to the resort was there was a guest smoking close to their air intake, which made their cigarette smoke come into our bathroom. The resort tried to help and find the issue, and sprayed and cleaned our room extra, but the smoke smell was still in our bathroom causing us grief. They were going to change our room but with only 1 more night there we chose not to pack up.
Stayed 10 nights in Mar 2025

10/10 Excellent

Troy Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Lorie

Liked: Cleanliness, property conditions & facilities
Modern design. Really loved the esthetic. Service at all of the restaurants was slow. Rooms were clean and modern but the sofa bed needed replacing. Upgraded to privilege but didn’t realize a ton of benefit of having a butler other than reservations being made for us. Some of the patrons were tough to be around and the seaweed on the beach was pretty bad. Really enjoyed the spa - best massage and the plunge pool/sauna after. Beautiful setting to be in.
Stayed 7 nights in Mar 2025

10/10 Excellent

Gordon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here now twice- both time for more than 10 days- great staff, good food and service from house keeping to pool staff, bartenders, chefs, waiters, bellboys and lobby staff. Huge property that is well kept. Hard to believe any of the negative reviews- but seems that some people only like to find the negatives. Would be better if was closer to things outside the resort but can’t change the location which is otherwise beautiful.
Stayed 9 nights in Mar 2025

8/10 Good

Wei

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Maira Guevara in hospitality was lovely. She helped us book a reservation at the Italian Restaurant, La Laconda, as well as the Japanese Tappanyaki, Sakura, even though we were not Exclusive or Privelege level guests. She also checked in throughout our stay and coordinated a small bday cake for my son’s 8th birthday. The food was good. My only complaint is that the lines were long everywhere, including the buffet, and the restaurant staff seemed overwhelmed.
Stayed 3 nights in Mar 2025

8/10 Good

TIFFANY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The butler service was exceptional. Our butler Ariz was on top of everything, she was a huge help. She definitely went above and beyond to get us reservations and anything we needed. Food was great!!! We loved our swim up suite!!! We weren't impressed with the beach, at all. It was very small and lots of sea weed. Also, not much to do for night life. Only one lobby bar that stayed open late. Wish there were more night time bars and damcing options.
Stayed 5 nights in Mar 2025

4/10 Poor

Leonor

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The food is not good at all. Very limited dining. Not all inclusive because you have to pay for some things like the arcade. Some of the all inclusive stuff was mediocre like the ice cream parlor, the buffet, and the restaurants.
Stayed 3 nights in Mar 2025

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled with grandparents and our 11 year old son. We played pickleball anf tennis everyday and enjoyed those facilities. Great dining options (although making reservations for dinner every night was an annoyance). The room was in good condition and clean. The only thing that is not the resorts fault is the beach. We are beach people and it has eroded over time. There are large rocks in the ocean as well but if you go in near the restaurant, it is more clear. Overall I would reccomend this resort!
Stayed 5 nights in Mar 2025