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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property

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Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Outdoor wedding area
2 outdoor pools, pool umbrellas
Privilege Romance Suite | Living area | 32-inch LCD TV with cable channels, TV
Sundeck
Indoor wedding

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking included

Explore the area

Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Tres Rios Ecopark
    ‪7 min drive‬
  • Maroma Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

8.0 out of 10
Very good
(4 reviews)
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | 1 bedroom, minibar, in-room safe, desk

Privilege Romance Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View | 1 bedroom, minibar, in-room safe, desk

Maya Superior Deluxe Sea View

8.0 out of 10
Very good
(6 reviews)
  • 409 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe

1 bedroom, minibar, in-room safe, desk

Maya Superior Deluxe

9.0 out of 10
Wonderful
(82 reviews)
  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

9.0 out of 10
Wonderful
(8 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | 1 bedroom, minibar, in-room safe, desk

Privilege Honeymoon Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Ocean Maya Royale - Adults Only - All Inclusive

5-star property in Riviera Maya
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive features a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 4 bars/lounges. Wireless Internet access is complimentary.

This all-inclusive property also offers a fitness center, spa services, and a terrace. Complimentary self parking is available on site.

Ocean Maya Royale - Adults Only - All Inclusive is a smoke-free property.

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1277 out of 2099 reviews
Rating 8 - Good. 484 out of 2099 reviews
Rating 6 - Okay. 194 out of 2099 reviews
Rating 4 - Poor. 70 out of 2099 reviews
Rating 2 - Terrible. 74 out of 2099 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cozona Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Mar 2025

10/10 Excellent

Janice Kennel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, tropical gardens throughout the resort. Wildlife, especially Coati, roam freely. The staff are friendly and fun. Nice variety of dining options.
Stayed 4 nights in Mar 2025

10/10 Excellent

Nicole Mayrene, Calgary

Stayed 6 nights in Mar 2025

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is kind, friendly and very accommodating. Bar staff by the pool was exceptional, especially Miguel.
Stayed 6 nights in Mar 2025

10/10 Excellent

Juan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the service is fantastic. I
Stayed 5 nights in Mar 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is the perfect place to stay if you are looking for a quiet and relaxing beach vacation. There are plenty of places to sit both on the beach and by the pools. The entertainment what we saw was great! The drinks were amazing, the food at all of the restaurants was the best I’ve ever had at an all inclusive. Even better there is a dive shop on site with excursions from the hotel! The snorkeling tour was great even considering the windy day. The beach is beautiful and the loungers are comfortable. Safe place to visit. The standard room was nothing fancy but it met all of our needs. The staff are all warm and friendly and always say hello when walking by. We had an amazing time and will definitely be back!
Stayed 7 nights in Mar 2025

10/10 Excellent

Abigail Marie, marinette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was super clean
Stayed 4 nights in Mar 2025

10/10 Excellent

Jorge, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, friendly and courteous staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Heather

Stayed 4 nights in Mar 2025

10/10 Excellent

Josee Monica Manon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was really amazing and I'm hard to please lol. The staff was great, room was very clean. I would go back again for sure. Loved the wildlife on the resort and it was a good mix of pool party day time fun and night time romantic setting.
Stayed 6 nights in Mar 2025

10/10 Excellent

Camden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Would definitely go again.
Stayed 5 nights in Mar 2025

6/10 Okay

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The drinks had lots of sugar. Couldn’t really drink anything but beer. Pool beer warm. But in all it was nice.
Stayed 7 nights in Nov 2024

2/10 Terrible

Ratchanirom

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staffs were rude, mean and asking for tip. They treated customer whos purchasing pivilage better than regular customer.
Stayed 5 nights in Mar 2025

6/10 Okay

Irene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent,but the room regular,they offer me a bottle of tequila for vip from Expedia and I never received
Stayed 4 nights in Mar 2025

8/10 Good

Joel Gonzalez

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The property was clean and we felt safe. Everything was close when walking there. So that was a plus. Dinning options could be better. The majority of the staff could be more upbeat as well. Although there were a few that exceeded our expectations.
Stayed 3 nights in Mar 2025

10/10 Excellent

SUSAN MAE

Traveled with family
The staff were very friendly & there was a recreation director Kendall that’s went far beyond his duties & made the trip memorable!
Stayed 7 nights in Mar 2025

8/10 Good

Steven

Stayed 6 nights in Mar 2025

8/10 Good

David.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 5 nights in Mar 2025

10/10 Excellent

Steven Alford

Stayed 5 nights in Mar 2025

10/10 Excellent

Connie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Friendly staff and food exceeded expectations.
Stayed 6 nights in Mar 2025

4/10 Poor

Michelle Lee, Motley

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Vir and Kendall were amazing. Buffet was bland. Room service was slow. Mini fridge were allowed 2 beers a day for 2 adults more would be charged $3. Night entertainment was just loud music and dancing no show options that I would consider a show. Seaweed was not cleaned daily piled up. Little critters similar to a raccoon were everywhere. Lots of steps. Sorry just not a good experience.
Stayed 5 nights in Mar 2025

8/10 Good

KellyAnne

Traveled with group
Liked: Cleanliness, staff & service, amenities
The hotel was nice, staff were great. We upgraded to Privilege which was pretty expensive for what it was, however, I would not have wanted to be without it-- private butler, lounge, beach beds, and food and drink service from pool loungers. We were told we would have a "Privilege Junior suite" which clearly is described as having a separate living room--- we did not get this, we received a normal hotel room, and were told that it was a "suite" despite it clearly not being. That was part of the extra $200/day of Privilege upgrade, so that was not great. The food was okay. The buffet was pretty good for lunch and breakfast and the other restaurants were average---overall, cute hotel, the staff were so lovely and helpful, and the beach was really nice.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ben Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time here , clean, beautiful beaches, lots of fun , pretty good food.
Stayed 5 nights in Mar 2025

10/10 Excellent

Michael

Stayed 10 nights in Mar 2025

10/10 Excellent

Oksana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly was impressed with our stay! I recently had the pleasure of staying, and I must say, it was an absolutely delightful experience. From the moment I arrived, I was greeted warmly by the friendly staff, who went above and beyond to make me feel welcome throughout my stay. The cleanliness of the hotel was outstanding. Every corner, from the lobby to the rooms and common areas, was spotless and well-maintained. It was clear that the staff takes great pride in keeping the property in top condition, which added an extra layer of comfort to my visit. The hotel had a lively and fun atmosphere, making it perfect for both relaxation and entertainment. Whether it was lounging by the pool, enjoying the on-site activities, or exploring the nearby attractions, there was never a dull moment. The amenities were thoughtfully designed to cater to all guests, and I appreciated the variety of options available. What truly stood out, though, was the exceptional service. The staff members were attentive, kind, and always willing to assist with any request. Their genuine smiles and positive attitudes made a lasting impression on me. Overall, it exceeded my expectations in every way. It’s a perfect blend of cleanliness, fun, and warmth, making it an ideal choice
Stayed 6 nights in Feb 2025