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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property

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Outdoor wedding area
Privilege Junior Suite Adults Only | Garden view
Privilege Junior Suite Adults Only | Minibar, in-room safe, desk, blackout drapes
2 outdoor pools, pool umbrellas
Minibar, in-room safe, desk, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking included

Explore the area

Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Tres Rios Ecopark
    ‪8 min drive‬
  • Maroma Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | Minibar, in-room safe, desk, blackout drapes

Privilege Romance Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View | Minibar, in-room safe, desk, blackout drapes

Maya Superior Deluxe Sea View

  • 409 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout drapes

Maya Superior Deluxe

  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | Minibar, in-room safe, desk, blackout drapes

Privilege Honeymoon Junior Suite

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Ocean Maya Royale - Adults Only - All Inclusive

5-star property in Riviera Maya
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive features a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 4 bars/lounges. Wireless Internet access is complimentary.

Event facilities measuring 2013 square feet (187 square meters) include conference space. This all-inclusive property also offers a fitness center, spa services, and a terrace. Complimentary self parking is available on site.

Ocean Maya Royale - Adults Only - All Inclusive is a smoke-free property.

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1205 out of 1960 reviews
Rating 8 - Good. 443 out of 1960 reviews
Rating 6 - Okay. 181 out of 1960 reviews
Rating 4 - Poor. 61 out of 1960 reviews
Rating 2 - Terrible. 70 out of 1960 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the Mexican restaurant the most!
Stayed 4 nights in Feb 2025

10/10 Excellent

Kathleen

Liked: Staff & service
Very nice resort with a beautiful beach area. Food was good. Entertainment was fantastic, especially my favorite, Kenddell! He and entertainment team we great!
Stayed 7 nights in Feb 2025

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted a quick warm getaway and decided to book an adults only all inclusive at the Ocean Maya Royal. We found the rooms to be quite comfortable. The food was very good, staff polite, and friendly. The pools were always kept clean. The beach near the water sports area was quite beautiful and clean. Our only complaint would be the beach in the privilege area was very dirty. Signs were up, saying that they were leaving the seaweed to rebuild their beachwhich we totally understand, but there was so much garbage in the seaweed that swimming was not something you wanted to attempt. We did upgrade to the privilege selection which we enjoyed, but probably is not necessary in order to have a really good experience. This was our 15th visit to Mexico and we would definitely consider returning to this resort.
Stayed 7 nights in Feb 2025

10/10 Excellent

Jakeyia Deanne

Stayed 5 nights in Jan 2025

6/10 Okay

Bonnie Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

2/10 Terrible

Dzmitry

Warning for people who want to spend money at 5-Star Hotel. Stay away from this hotel!!! We had such a bad experience there, our vocation was ruined(( This hotel is about 2-3-Stars, no more. We compare everything with our last time at 5-Star in Mexico, not a single bad word about just delights and amazing memories! We really trusted good reviews making our choice how we do always, but now I have fillings review about this place are fake. Food was terrible, lots are not fresh, mixed from previous breakfast or lunch. We got horrible food poisoning with throwing and temperature. They said rooms were renovated but property feels old, nothing luxury at all. Restaurants and buffet remind us of property from our childhood (long time ago). Beach area looks poor as well. To use cabins (beds) you should have privilege package that is so ridiculous since last time at 5-Star All-inclusive we shouldn't pay some extra. There are not enough room in shade under the canopy on a beach. Staff's outfit doesn't look like at luxury place. Customer service wasn't good, we could seat long time in buffet and nobody came. Several of the staff just barely speak and understand English making difficulties with food ordering. We met couple families there who have same fillings about that place and were in shock how much money they paid for that!!! We are so regret about making decision to spend our time and money at this place, would rather to go to that amazing hotel we were last year.
Stayed 6 nights in Feb 2025

10/10 Excellent

Kenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Ocean Maya! Staff were all friendly and great cocktails! Restaurants were also decent (my favourite was the Hibachi) Most importantly, the entertainment/activities throughout the day was so much fun and there was always something to do! Kendall made such a difference in our trip with his amazing personality, humour and energy. Looking forward to coming back sometime.
Stayed 7 nights in Feb 2025

8/10 Good

jain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viri gets 5 *!!! I had the privilege of her as a guide 3 times!😄 Kenndel was also great at the pool. And Rafael at the front was very nice and helpful! The music was WAY too loud at the pool, and the techno music went on for hours. All service staff were great! There were a few incidents of unruly guests and no one did anything about them (at the buffet). But my stay was pleasant, all in all.
Stayed 4 nights in Feb 2025

10/10 Excellent

Kevin, BECKER

Stayed 7 nights in Oct 2024

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

10/10 Excellent

Jeffrey Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

CHARLENE ST

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was absolutely amazing, the staff make you feel like family. My wife and I love the resort so much we have been 2 times in the last 9 months and have another booked in 9 months. Would recommend this resort to everyone.
Stayed 5 nights in Feb 2025

10/10 Excellent

Kim, thief river falls

Stayed 5 nights in Feb 2025

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pro’s: it is a small resort easy to get around. They did a great job getting people involved with all the pool activities. they have the best Mojito’s. The food was just OK however I did not go hungry. They have professional photographers you can set up a photo shoot with them or just get a couple pictures around the pool or beach area. A little pricey, but they turned out great. On a side-note, they do have the best air conditioners in our room. The staff was friendly, especially Kendall with the entertainment team. they have a lot of activities throughout the entire day. they did not hassle us about a timeshare. Con’s: they seem to be shortstaffed, especially at the buffet, would frequently run out of food and had to wait for them to replenish. I didn’t like the fact that you had to be privileged to get top-tier alcohol. If you’re a smoker, they only had one smoking area far from the pool area. Suggestions: have more food around the pool area for lunch,like a taco truck/ stand. Overall: the resort is reasonably priced and we had a wonderful six night stay and thoroughly enjoyed ourselves. We would definitely go back.
Stayed 6 nights in Feb 2025

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Great stay
Stayed 7 nights in Feb 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the money. The resort has a fantastic beach area, the rooms and common areas are kept very clean and the staff are great.
Stayed 5 nights in Jan 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Tomasz J

Stayed 5 nights in Feb 2025

10/10 Excellent

Digmanu

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little mature crowd, but the service can't be beat. Clean Beach and pool. Great variety for food.
Stayed 3 nights in Feb 2025

6/10 Okay

Dottie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was just ok.
Stayed 7 nights in Feb 2025

10/10 Excellent

orion tyler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind service
Stayed 6 nights in Feb 2025

10/10 Excellent

JOSE F.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything around green areas beautiful
Stayed 5 nights in Feb 2025