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Ocean Maya Royale - Adults Only - All Inclusive

4.5 star property

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Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Outdoor wedding area
On the beach, white sand, beach massages
Privilege Romance Suite | Living area | 32-inch LCD TV with cable channels, TV
Privilege Junior Suite Adults Only | Garden view
2 outdoor pools, pool umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Pool
  • Room service
  • Housekeeping
  • Parking included

Explore the area

Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • Maroma Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

8.0 out of 10
Very good
(4 reviews)
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | Minibar, in-room safe, desk, blackout drapes

Privilege Romance Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View | Minibar, in-room safe, desk, blackout drapes

Maya Superior Deluxe Sea View

8.0 out of 10
Very good
(5 reviews)
  • 409 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout drapes

Maya Superior Deluxe

9.0 out of 10
Wonderful
(35 reviews)
  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

9.0 out of 10
Wonderful
(8 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | Minibar, in-room safe, desk, blackout drapes

Privilege Honeymoon Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

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  • All inclusive
  • Spa
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4.3 out of 5, Excellent, (2720)
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About this property

Ocean Maya Royale - Adults Only - All Inclusive

4.5-star property in Riviera Maya
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Some rates at Ocean Maya Royale - Adults Only - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive features a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 4 bars/lounges. Wireless Internet access is complimentary.

Event facilities measuring 2013 square feet (187 square meters) include conference space. This luxury property also offers a fitness center, spa services, and a terrace. Complimentary self parking is available on site.

Ocean Maya Royale - Adults Only - All Inclusive is a smoke-free property.

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Ocean Maya Royale - Adults Only - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Spa tub
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 34 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1025 out of 1716 reviews
Rating 8 - Good. 405 out of 1716 reviews
Rating 6 - Okay. 161 out of 1716 reviews
Rating 4 - Poor. 60 out of 1716 reviews
Rating 2 - Terrible. 65 out of 1716 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Katharine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Gracias ☺️ a todos los que trabajan en ocean maya resort must lindo
Stayed 4 nights in Nov 2024

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT DO IT! No hot water for 2 days, moved to another room and no water pressure, major electrical issues in the second room. Couldn’t even shut the lights off to go to bed! Barely any options for beer, food portions in the the Hibachi restaurant were laughable, which was already booked first thing every morning. Carts and side by sides from staff go by all hours of the night/morning. Good luck sleeping in if you want! People got sick (including me) due to the apparent recycling/reuse of plastic cups? We ended up leaving two days early. What a WASTE of vacation time and money! It was SO FRUSTRATING, been home 3 days and it is still infuriating. What a joke, this place is trash, don’t be an idiot like me, don’t do it!
Stayed 7 nights in Nov 2024

4/10 Poor

mersema t

Traveled with partner
Disliked: Amenities, property conditions & facilities
The property had a bad smell all over - likely has drainage issues. The beach is small, brownish and full of seaweed. The pool area is overcrowded- if you don’t wake up at 6am to reserve your beach chair by leaving your stuff you won’t get any place. The rooms are very basic - no bathtub, mirror only in the bathroom, small and crumped closet with sliding doors that don’t open all the way and no dresser. Food is mediocre. Staff seem overwhelmed and overworked - they try their best though. Overall does not deserve the reviews or stars !
Stayed 4 nights in Nov 2024

2/10 Terrible

Jonathan Edward

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place i've ever stayed. Rude staff, terrible food and constant power cuts. Getting in the lift is risky business, you can't be sure the power will stay on till you reach your floor.
Stayed 10 nights in Nov 2024

4/10 Poor

Jason

Traveled with family
Disliked: Amenities, property conditions & facilities
Nothing particularly
Stayed 7 nights in Nov 2024

10/10 Excellent

Gary, Longmont

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for 3 nights and it was nothing short of amazing. The staff were beyond friendly and incredible. The food was some of the best we've had at an all inclusive. We will certianly be back and for a longer duration.
Stayed 3 nights in Nov 2024

4/10 Poor

Robert Joseph

Stayed 7 nights in Nov 2024

10/10 Excellent

Kelly

Stayed 6 nights in Oct 2024

8/10 Good

Theresa Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Maria Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Anamika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from 10 days in this wonderful resort. The staff and service were exceptional; so friendly! We tried all the food apart from the Japanese restaurant and enjoyed everything. Good vegetarian options. The room was spacious and immaculately cleaned every day. Beach and pool areas were bliss! Can’t wait to return as soon as we can!
Stayed 9 nights in Nov 2024

10/10 Excellent

laura

Stayed 3 nights in Nov 2024

10/10 Excellent

Rowena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort. A little dated, but still very enjoyable. The staff were very accommodating and friendly. Nightly entertainment was amazing. Wonderful stay!
Stayed 4 nights in Nov 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Sep 2024

2/10 Terrible

Lori

Disliked: Property conditions & facilities
We have been to Mexico at least 8 times over the pas 30 years and have never experienced anything like this. The power was off frequently for hours at a time and there was never enough hot water for two people to shower in a row. We had maintenance people in our unit to repair broken lights, faulty toilet, water leaking and lack of proper door lock for the first five days of our two week stay. Maid didn’t show up two days, had to call down for towels and water three times. You have to pay extra if you want more soap and other toiletries. Seriously. The beach is small and not particularly lovely in any way. Not a good experience at all. Restaurants closed without notice regularly. Given different menus in restaurant we had reservations for (based on the menu) twice. The staff were very professional and helpful and the food was very good, however this resort is not one I would ever recommend or return to.
Stayed 13 nights in Nov 2024

10/10 Excellent

Jada

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing, the hotel was awesome. The activities were good, and the choices of food. Everything was perfect
Stayed 4 nights in Nov 2024

4/10 Poor

Kamel H, Katy

Disliked: Staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Hannah

Stayed 5 nights in Oct 2024

10/10 Excellent

Thomas, Paris

Stayed 6 nights in Oct 2024

10/10 Excellent

Nataliya Chip and Yulia, Toronto

Stayed 6 nights in Oct 2024

10/10 Excellent

Lucile

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was simply amazing, so friendly, and always helpful. Made our stay amazing. Only some simply complaints; music around the pools (on almost all the day time 9:00-6:00pm) asked them to turn it down, but did not comply. Many other guests found it rather annoying as well. Also the power went out two nights over our 4 night stay and then was off for around 5 hours (the worst part was no A/C and no-one was able to ever explain what was going on and how long it would last. SImply updating the guests would have gone a long way. Other than that an amazing time was had by the six of us at your beautiful resort.
Stayed 4 nights in Nov 2024

8/10 Good

Cassidy Lynne

Traveled with partner
Liked: Cleanliness, staff & service
N/A
Stayed 7 nights in Nov 2024

10/10 Excellent

Kleegan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Prince

Liked: Staff & service
Stayed 2 nights in Nov 2024