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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property

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Outdoor wedding area
1 bedroom, minibar, in-room safe, desk
2 outdoor pools, pool umbrellas
Privilege Junior Suite Adults Only | Garden view
Privilege Junior Suite Adults Only | 1 bedroom, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking included

Explore the area

Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Tres Rios Ecopark
    ‪7 min drive‬
  • Maroma Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | 1 bedroom, minibar, in-room safe, desk

Privilege Romance Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View | 1 bedroom, minibar, in-room safe, desk

Maya Superior Deluxe Sea View

  • 409 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe

1 bedroom, minibar, in-room safe, desk

Maya Superior Deluxe

  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | 1 bedroom, minibar, in-room safe, desk

Privilege Honeymoon Junior Suite

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Ocean Maya Royale - Adults Only - All Inclusive

5-star property in Riviera Maya
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive features a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 4 bars/lounges. Wireless Internet access is complimentary.

This all-inclusive property also offers a fitness center, spa services, and a terrace. Complimentary self parking is available on site.

Ocean Maya Royale - Adults Only - All Inclusive is a smoke-free property.

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1229 out of 2011 reviews
Rating 8 - Good. 463 out of 2011 reviews
Rating 6 - Okay. 181 out of 2011 reviews
Rating 4 - Poor. 67 out of 2011 reviews
Rating 2 - Terrible. 71 out of 2011 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Alexandra Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a great time! Things that couldn’t be helped was the power was out the first day we arrived and we had cold water to shower. They didn’t do anything to accommodate that situation, I also didn’t ask. The night entertainment could be better, only a DJ and some small gatherings. I would have like to see more shows.
Stayed 3 nights in Mar 2025

10/10 Excellent

Shelagh Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty to do on the property: yoga, water aerobics, cooking classes, lots of activities, wonderful dining options, excellent service. Took advantage of photo shoot for the beautiful scenery, the Mayan dinner was a big hit. Beach clean and beautiful white sand. Gabrielle in reception was amazing. Kendell is excellent ambassador, along with Carlos and Mayella who brought great yoga. Pilar is amazing hostess! Sergio took beautiful photos of us. We can’t wait to come back!
Stayed 5 nights in Mar 2025

10/10 Excellent

Kristen Carla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful girls trip to OMR last week. We did get a few perks for booking with Expedia which was nice. This smaller resort had lots to offer for everyone. We enjoyed lounging by the pool and beach, eating at one of 6 dining options each night. We did a lagoon walking tour which was beautiful. The experience team was amazing and really got to know us. They offered lots of activities and entertainment all day long. A big thank you to Viri, Kendall, Oswyn, and Margeurita who helped us book our day trip to Tulum which I highly recommend. My only feedback would be for the resort to sort out their dinner reservation policy. It was different for each restaurant and we had to wait 1.5 hours to eat at the Blue Moon because you can’t make a reservation. I liked the Japanese restaurant the best and their booking system was easy. I recommend this resort to couples and friends wanting a low key holiday. You can tailor your time here as there are so many options.
Stayed 7 nights in Feb 2025

10/10 Excellent

JESSICA L

Stayed 4 nights in Feb 2025

6/10 Okay

sterling, fayetteville

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Kendell on the entertainment staff makes this place worth visiting. Their pool needs a major overhaul . About a third of the tile is missing or damaged. I cut my foot, as did many other guests. Dinner options are hit and miss. Expedia perks vip is sort of pointless. The perks weren't really an upgrade of any sort. Staff is wonderful...Miguel at the pool bar, and George are fun.
Stayed 7 nights in Feb 2025

10/10 Excellent

Nelson Marino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with my wife for 4 nights and came as advertised…. Nice hotel overall… good food and clean room and common areas… hotel staff was great as well the blue team… they always had some kind of activity for guests to do… would stay here again…
Stayed 4 nights in Mar 2025

10/10 Excellent

Abdullah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome adults only property. The beach was the best out of all the other close by properties. The staff was fantastic
Stayed 5 nights in Jan 2025

10/10 Excellent

Katayoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

2/10 Terrible

Rayan, edison

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at this resort was extremely disappointing, and I would not recommend it to anyone. From the moment we arrived, the rooms had a strong musty odor, and it was clear that cleanliness was not a priority. The staff, for the most part, were rude and unhelpful, making even the simplest requests feel like an inconvenience.One of the most frustrating experiences was with a staff member named Susana, who initially promised us an $80 coupon to use toward any activity as a gesture of goodwill for our first stay. However,the next day, she changed her story,saying we could only receive it if we also visited a sister hotel. When we declined the extra trip, she suddenly refused to honor the original offer, completely going back on her word.While we ultimately paid out of pocket for jet skiing multiple times,the dishonesty and manipulation were unacceptable. Every interaction with the front desk was a hassle.They were dismissive and rude, refusing to assist with basic inquiries. It felt like they were only interested in selling something.The food was another major disappointment. There was a severe lack of variety, and what was available was bland & unappealing. There were flies all over the buffer.The drink situation was just as bad,every single soda we ordered was flat &completely tasteless making even the simplest refreshment unenjoyable. With poor hospitality unclean conditions and an overall lack of care for guests,this was by far one of the worst resorts I’ve stayed at.
Stayed 5 nights in Feb 2025

8/10 Good

Ihor

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, food is delicious, beach is clean, sunbeds are available at any time
Stayed 7 nights in Feb 2025

8/10 Good

PATRICIA LYNN

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice, the staff was great, very disappointed in not being able to get in at the Japanese restaurant, buffet was ok, I’m a picky eater so the choices for me were not great but I didn’t go hungry
Stayed 7 nights in Feb 2025

6/10 Okay

Grecia Yamali

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay special with the service of Victor and Fernando were the best.
Stayed 4 nights in Feb 2025

6/10 Okay

Hardeep kaur

Disliked: Staff & service, property conditions & facilities
Needs maintenance and more staff
Stayed 4 nights in Feb 2025

10/10 Excellent

Nicolette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort in Mexico I’ve stayed at!
Stayed 6 nights in Feb 2025

10/10 Excellent

Loren

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
No
Stayed 7 nights in Feb 2025

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
second time back great staff great food .Adults only
Stayed 9 nights in Feb 2025

6/10 Okay

Petro

Stayed 7 nights in Feb 2025

10/10 Excellent

Tonnie, Oshawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property all around but the beach was small. Had to walk down to another resort to get good pictures of the beach front
Stayed 6 nights in Feb 2025

8/10 Good

OSTAP

Liked: Cleanliness
Stayed 7 nights in Feb 2025

10/10 Excellent

Kathryne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the upgrade to privilege. The dining options were great. The staff was amazing.
Stayed 4 nights in Feb 2025

8/10 Good

Daniel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the cleanliness of the property and the staff was friendly. Room was very nice and comfortable. Beach and pool areas were beautiful. The only negatives were a lack of hot water in our shower and it was next to impossible to get a dinner reservation at one of the restaurants outside the buffet. The one dinner we had at the Italian restaurant was not good. The Mexican restaurant was just ok. Did not get to try the sushi or french restaurant. However the buffet was decent each meal and allowed our group to sit together at a time we wanted. Facility is 4-5 stars but food was marginal at best. No good authentic Mexican food. Overall experience good since we are pretty easy going.
Stayed 7 nights in Feb 2025

8/10 Good

Larisa

Liked: Cleanliness, staff & service, property conditions & facilities
Don’t has big mirror in room
Stayed 7 nights in Feb 2025

6/10 Okay

Liubou

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the beach, pool, and the wonderful activities provided by the entertainment team. There were plentiful chairs by the beach and the water was beautifully refreshing and clean at the time we went (February). We participated in some fun daily pool and night activities (Love and marriage show, crazy game, lagoon tour, ice bath) The hibachi was subpar. The “show” was unimpressive and the food was bland. The sushi bar part was closed the entirety of our stay for unknown reasons. Don’t get me started on the buffet- we were unsure of what we were eating most of the time. The French and Italian restaurants were mediocre. El Charro was our favorite. However, dinner service was quite slow. The nightly shows were definitely lacking- we didn’t experience much beyond live music. Unfortunately, I got terrible food poisoning the last three days of our stay, the majority of which I spent in the bathroom. I am unsure of the source, but I am suspicious of a salad I ate at El Charro as well as a sushi roll that was served as an appetizer at the hibachi, which may explain why it was closed the rest of the week. Please beware- especially with uncooked foods. We unfortunately had to forgo a $300 non-refundable excursion due to my ailments. Pros: * Peaceful * Beach * Activities * Balconies * Staff * Lunch tacos * Jet ski and snorkeling Cons: * Older crowd (we are in our 20s, most people were 40s-60s) * Food * Cleanliness of pool * Loud at night staying by lobby * Sushi bar closed
Stayed 6 nights in Feb 2025