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Occidental at Xcaret Destination - All Inclusive

4.0 star property
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1 bedroom, premium bedding, down comforters, free minibar
11 restaurants, dinner served, seafood
7 outdoor pools, sun loungers, lifeguards on site

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Room service
  • Pool
$224
includes taxes & fees
Sep 11 - Sep 12

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xplor Theme Park
    ‪3 min drive‬
  • Ferry to Cozumel
    ‪5 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(26 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(40 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

7.8 out of 10
Good
(7 reviews)
  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

Royal Suite (Level) | 1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

8.4 out of 10
Very good
(16 reviews)
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

7.6 out of 10
Good
(40 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

8.0 out of 10
Very good
(377 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(59 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

4-star Playa del Carmen property close to Xcaret Eco Theme Park
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkeling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy summer activities like snorkeling and mini golf.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 11 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, outdoor tennis courts, and a sauna. Complimentary uncovered self parking is available on site.

Occidental at Xcaret Destination - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.73 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 2489 out of 4856 reviews
Rating 8 - Good. 1109 out of 4856 reviews
Rating 6 - Okay. 668 out of 4856 reviews
Rating 4 - Poor. 324 out of 4856 reviews
Rating 2 - Terrible. 266 out of 4856 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jose

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

4/10 Poor

Andrea Villanueva de

Liked: Cleanliness, amenities, property conditions & facilities
If you want to eat good food it's not here
Stayed 5 nights in Jun 2025

10/10 Excellent

Olga

Liked: Cleanliness
Everything is beautiful
Stayed 3 nights in May 2025

10/10 Excellent

George

Stayed 4 nights in Jun 2025

8/10 Good

Oleg

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

2/10 Terrible

Aimee

Stayed 12 nights in May 2025

2/10 Terrible

Joseph

Stayed 8 nights in May 2025

10/10 Excellent

Mackenzie

Stayed 4 nights in May 2025

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great private beach
Stayed 5 nights in May 2025

8/10 Good

Roger

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love the property and eco theme, salt water pools are great. Food is average but always able to find something. Check-in was lacking in information. Wait and bar staff were friendly and polite. Good property for families and groups. Would stay here again, close to Playa Del Carmen if you want to head into town.
Stayed 7 nights in May 2025

10/10 Excellent

sergio

Stayed 4 nights in May 2025

8/10 Good

Waqar

Stayed 3 nights in Jun 2025

6/10 Okay

Tyler

Stayed 7 nights in May 2025

8/10 Good

Alma

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stay in the royal and liked the separate check-in. Staff in the royal restaurant are friendly and attentive. There should be a tour of the resort upon arriving.
View from the royal restaurant.
Stayed 4 nights in May 2025

10/10 Excellent

Susie

Liked: Cleanliness, amenities, property conditions & facilities
I love this place. The snorkeling was amazing, the entertainment was excellent. The food is pretty good but the best part other than the nature is how social the place is!
Stayed 7 nights in May 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel lobby is very hot! That was my only issue. Other then that, the hotel is beautiful!
Stayed 3 nights in May 2025

10/10 Excellent

Karina

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2025

6/10 Okay

Eileen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Apr 2025

6/10 Okay

Rubi

Traveled with group
Liked: Cleanliness, property conditions & facilities
Great for kids -family enviroment No much for adults It is a big resort. You need to wait for a golf car to go around It is big. So no an actual personalized experience, compared to other resorts. But it is nice.
Stayed 2 nights in Jun 2025

6/10 Okay

laura, Dayton

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It’s a beautiful resort. If not going to various parks, it’s very boring. Eating, drinking, swimming repeat! No entertainment daily or nightly. Need need need entertainment 100% Blow dryers in room, no irons in rooms. No Dr Pepper , need area for continental breakfast. More waitresses at pool. Need more interaction at pools just boring .
Stayed 4 nights in May 2025

10/10 Excellent

Michelle Ayala

Great service
Stayed 7 nights in May 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We like every thing there the room the service the foodthe beach to swim lots os swiming pools we gave a wonderfull time
Stayed 4 nights in May 2025

10/10 Excellent

Vivian K.

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked that the hotel has its own private beach. Great staff and many options to dine here. Including shops and stores on site.
Stayed 6 nights in May 2025

10/10 Excellent

JACOB

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall great experience.
Stayed 3 nights in May 2025