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Occidental at Xcaret Destination - All Inclusive

4.0 star property

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Private beach, white sand, beach towels, beach massages
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7 outdoor pools, pool umbrellas, sun loungers
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Private beach, white sand, beach towels, beach massages

Reviews

8.2 out of 10
Very good

Popular amenities

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Ferry to Cozumel
    ‪6 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(26 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(40 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down comforters, free minibar, in-room safe

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

View from room

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

7.8 out of 10
Good
(7 reviews)
  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down comforters, free minibar, in-room safe

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

Premium bedding, down comforters, free minibar, in-room safe

Royal Suite (Level)

8.4 out of 10
Very good
(16 reviews)
  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

Premium bedding, down comforters, free minibar, in-room safe

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

Premium bedding, down comforters, free minibar, in-room safe

Junior Studio Suite

7.6 out of 10
Good
(37 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room

8.0 out of 10
Very good
(355 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room (Concierge)

7.6 out of 10
Good
(55 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

4-star Playa del Carmen property close to Xcaret Eco Theme Park
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkeling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy summer activities like snorkeling and mini golf.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 11 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, outdoor tennis courts, and a sauna. Complimentary uncovered self parking is available on site.

Occidental at Xcaret Destination - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.97 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 2235 out of 4422 reviews
Rating 8 - Good. 1019 out of 4422 reviews
Rating 6 - Okay. 623 out of 4422 reviews
Rating 4 - Poor. 298 out of 4422 reviews
Rating 2 - Terrible. 247 out of 4422 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Claudia Barros

Stayed 3 nights in Mar 2025

8/10 Good

Joseph

Liked: Cleanliness
Stayed 5 nights in Mar 2025

2/10 Terrible

Mai-Anh Valérie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK WITH EXPEDIA, hotel stay was lovely, but we had to pay almost double because Expedia did not send the right information to the hotel. I am extremely disappointment with the service my family and I recently experienced while using Expedia. We will no longer be using the service ourselves, nor will we recommend it to anyone we know. Our frustration stems from the fact that we booked our vacation through the app and properly selected the ages of our children during the booking process. Despite this, we were still required to pay for our children at the hotel. We felt completely trapped in this situation, as we had to pay extra for a vacation that was already very costly. While we understand that the hotel was not at fault—since they received incorrect information from Expedia—it did not make the situation any less stressful. What added to our frustration was that Expedia did not help us resolving this issue. Instead of offering credit for the extra costs, Expedia's response was to try to shift the burden onto the hotel. This lack of support left us feeling unsupported and taken advantage of. While we had a lovely stay at the hotel, we are deeply disappointed with how Expedia handled this issue, and unfortunately, this will be the last time we use Expedia for any travel arrangements after using it for years. We will also be advising our family and friends to avoid using this service moving forward.
Stayed 7 nights in Mar 2025

10/10 Excellent

Anja

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Resort! Friendly staff and lots of food choices. Loved the wild life!!! I wish the evening shows would have started a tad earlier..2130 was a little late for us. Nonetheless, we had an amazing time.
Stayed 5 nights in Mar 2025

6/10 Okay

Suguey

Stayed 6 nights in Mar 2025

10/10 Excellent

Leslie Margarita

Stayed 6 nights in Feb 2025

8/10 Good

Sarah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed with our twins 11 year olds last week for one week. We stayed in building 22. The check in process was incredibly stressful and took forever. Make sure you double and triple check your entries in Expedia because ours were incorrect and it ended up costing us $1400 more when we got to the resort. All of the other staff members that we encountered were friendly and you could tell they worked very hard and enjoyed their jobs. Our room was cleaned appropriately every day and on the day I wasn't feeling well the maids brought me a case of water and the restaurant made sure I had something to eat (even though that's something they don't do unless you're in Royal). The grounds were beautiful and all of the animals absolutely enchanting. The number of pools was very nice and the swim up bar a double bonus although the drunk adults might turn you off. People from every age range and nationality were there during our trip and we enjoyed meeting new friends from all over the world. Everyone we met was friendly and we felt safe the entire time. This is our first time to Mexico with kids and I felt safe enough that they could walk alone from place to place. We went to Xcaret for 4 days which was exhausting but the kids loved it. Loved the proximity but be prepared to walk 15k steps a day because it is enormous. Food needs upgrade but we never had a "bad" meal. Great wait staff. Ok drinks. You get what you pay for. Would like full beach but lagoon was great for kids
Stayed 7 nights in Mar 2025

10/10 Excellent

ELIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. I love it!
Stayed 7 nights in Mar 2025

2/10 Terrible

Chuck

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

6/10 Okay

Cliff

Liked: Staff & service
Disliked: Property conditions & facilities
Alright. Room flooded from above one night. So that was a sleepless night. Nothing offered just an oops sorry. We were disappointed at the royal level experience. Lot of obnoxious rowdy people who clearly want to be seen and heard and think their vacation is more important than everyone else’s.
Stayed 7 nights in Mar 2025

6/10 Okay

Anatoli

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here 3 times. This used to be an expensive high quality resort, though not a luxury one. Quality of everything has decreased: on arrival shower head in bathroom did not stay in place, dmall damages are here and there across property, sea pool area was cleaned inconsistently, an employee entered our room without knocking. A Mexican MLM company had their retreat, cusing excited screaming in shared areas. So, a death of quality by thousand small cuts.
Stayed 9 nights in Mar 2025

6/10 Okay

Gregory

Traveled with family and small children
Liked: Cleanliness
We brought our 3 year old and this resort was great for her. Since the beach area is a lagoon, she loved to wade around in the water on the soft sand without worrying about waves crashing. The proximity to Xcarte was great too, just a short walk, and our daughter loved all the animals (Coati,Capybara, Flamingos, Monkeys, Macaw). We didn't really care for the food, and have had much better experience at other resorts in the area, but over all we had a great time! The checkin process was very bad. took way too long to check in with a large line of people waiting.
Stayed 6 nights in Mar 2025

8/10 Good

bobbie

Traveled with family
Liked: Staff & service, amenities
Best part was the Monkeys outside our room on the balcony the rest was average. Restaurant reservations- could only make them between 9-4 when we had excursions 7am-5pm. Wasn't given info on our added basic entrance to Xcaret so that was a waste of money we never go to use, on daily activities at the Hotel. room was ok small & shower wasn't cleaned well. food was ok in the buffet. Being bugged every time we would go to or from our room asking if we were new and when we came trying to sell stuff.
Stayed 6 nights in Mar 2025

8/10 Good

Michele

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a fantastic and beautiful resort, the food could be better for sure but the taco place was good so we ate there every night.
Stayed 4 nights in Mar 2025

2/10 Terrible

Claudia

Stayed 5 nights in Mar 2025

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nature.
Stayed 6 nights in Mar 2025

10/10 Excellent

Leslie

Stayed 6 nights in Mar 2025

6/10 Okay

Snezana Mitar

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lush greenery surrounding the property. Beech was pretty but extremely small and overcrowded. Pools too shallow and not perfectly clean. Specialty restaurants mediocre. Comfortable bed, room was clean, but the bathroom was not. No water pressure in toilet tank or shower. Not sure If I liked monkeys walking on the balcony or iguanas swimming in the pool. Entretainement was good and buffet restaurant were very good. Very far from the airport. Not sure that we would go again.
Stayed 9 nights in Mar 2025

6/10 Okay

Juan

Nothing
Stayed 4 nights in Mar 2025

8/10 Good

Jose A.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in Mar 2025

6/10 Okay

Jeffrey, Leesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Ryan Todd

its in the jungle
Stayed 8 nights in Mar 2025

6/10 Okay

Aracely

Traveled with family
Liked: Cleanliness, property conditions & facilities
The beach is beautiful but rocky. There were many pool activities throughout the day, and my kids enjoyed that. The food was average; I had to add salt to absolutely everything. I did get sick twice, but I'm not sure what caused it. My check-in process did take a long. I didn't book through their website, so I had to go to a different building to get that done. I had to wait for the trolley because it was a walk. Once I got that done at check-in, the guy who sells timeshares was trying to get us to set up a meeting. Mind you, I had two hungry and tired kids, and it just wasn't the right time. Once in our rooms, I tried getting a hold of someone in the main lobby to get our bags, and no one answered. Little things like that were annoying.
Stayed 5 nights in Mar 2025

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere is awesome, and the animals were walking around in the hotel, and all the staffs were very kind and friendly. And the food & service was great.
Stayed 7 nights in Mar 2025

8/10 Good

SHEILA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great to see wild life in the property. Unique to other resorts. I enjoyed the lagoon and see all the fishes swim around me. Enjoyed my stay.
Stayed 7 nights in Mar 2025