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Occidental at Xcaret Destination - All Inclusive

4.0 star property

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Aerial view
Rafting
1 bedroom, premium bedding, down comforters, free minibar
Private beach, white sand, beach towels, beach massages
Billiards

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Ferry to Cozumel
    ‪6 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Royal Level)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

4-star Playa del Carmen property close to Xcaret Eco Theme Park
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkeling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy summer activities like snorkeling and mini golf.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 11 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, outdoor tennis courts, and a sauna. Complimentary uncovered self parking is available on site.

Occidental at Xcaret Destination - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.93 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 2176 out of 4312 reviews
Rating 8 - Good. 999 out of 4312 reviews
Rating 6 - Okay. 604 out of 4312 reviews
Rating 4 - Poor. 290 out of 4312 reviews
Rating 2 - Terrible. 243 out of 4312 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Jeremy James

Traveled with partner
Disliked: Property conditions & facilities
Spent the first two nights there water so hot you couldn’t use it or no water. Ended up having to use the bathroom by the pool or having to go all the way to the lobby. After the second day they moved us to a new room first one had an ocean view second one had a Garden view. Everyone was really sorry for the inconvenience but no one offered in compensation for the issues. More concerned about selling timeshares then worried about the problems we had.
Stayed 4 nights in Mar 2025

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

4/10 Poor

julie renee

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Three days in a row I came home from the beach to go to dinner and there was no towels. It took me an hour calling multiple times to the front desk to get services and the laundry to get hung up on or say, they'll be there in five minutes nothing. I stayed at this resort three other times and had no issues. I'm not sure if they give the Expedia people the crappy rooms or not never again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Joseph, Uniontown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Xcaret and other eco-sites in Yucatán, really excellent attentive and engaging service, well maintained grounds.
Stayed 7 nights in Mar 2025

8/10 Good

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing!! From the staff, to the property, to the pools, all of it was fantastic. The grounds alone with the animals, nature trails and plants was beautiful. We have stayed at many, many all inclusives throughout Mexico and the Caribbean and this is the first one we would return to in a heartbeat. The food was mediocre but it was no better and no worse than any other all inclusive we’ve stayed at. The selection was great. You certainly won’t starve and the ambience of the beachfront buffet can’t be beat. We had so much fun here and will definitely be back.
Stayed 10 nights in Feb 2025

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Occidental was beautiful, clean, with friendly helpful staff. There was always something to eat.
Stayed 10 nights in Feb 2025

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wild life made our stay an awesome experience. The deer and the 4' orange iguana hanging out by the pool was awesome. (No touching though, they are still wild life) It was like living in the jungle. The buffet (especially for being a buffet) really exceeded my expectations. The options were vast and there was something different each day. The staff is incredibly friendly and helpful. Fransisco in the Itallian restaurant was hands down the best and made my birthday dinner a very enjoyable experience. The italian food was the best that we had out of the restaurants you have to make reservations for.. the food at la Hacienda was good, but not quite the spicy mexican ypu mught trafitionally expect, but still a great experience. Everything was always very clean and well maintained. The ladies that took care of our room were very kind and did a great job. There honestly isnt anything bad that i can say about our experience. We came as a couple this trip, but would def consider bringing the kids next trip. We always felt safe inside the resort.
Stayed 5 nights in Mar 2025

2/10 Terrible

EDUARDO RANGEL

Stayed 7 nights in Feb 2025

10/10 Excellent

Kathryn Ivey Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay for me and BF. We’re 30, and this resort seemed great for younger, older, kids, literally anyone. Excellent food (buffets were all good, oriental restaurant was great, MX restaurant was not good), the lagoon is so fun, there’s tons of pools, plenty of chairs and shade, workers all friendly, xcaret park not even a 5 min walk away. My fave part was ALL the animals. My two pieces of advice for anyone visiting: buy/bring a snorkel and water shoes! It was my first time snorkeling and WOW it was so cool; the area is rocky tho and has sea urchins so shoes are helpful if you want to go in the snorkel area right outside the resort. 2nd advice: bring small bills to tip the staff; these ppl work so hard and do such an excellent job, and I didn’t see hardly anyone else leaving tips after meals or to the bartenders, etc. don’t take advantage of such excellent service by not showing appreciation, that adds hardly any extra cost to your trip, but will make a big difference to the staff members who are on the receiving end. For anyone trying to plan how long/what to do/transport: we stayed 5 nights, took ADO bus from airport to Playa ($12ish each) and then cab to resort (about $40, but you can get cheaper if you walk away from the bus stop). We spent one day at the park (get the full package w meal and special activity - food was SO GOOD, and stingray Seatrek and night show were amazing). All other days we spent at pools and lagoon, never got bored or ran out of entertainment.
Stayed 5 nights in Feb 2025

6/10 Okay

Alexandra

Traveled with family
Disliked: Property conditions & facilities

Nice property- high pressure sales for timeshare

Beautiful property but be prepared for a high pressure sales pitch to join their timeshare and to be treated poorly for not booking directly. Every time we left our building the "concierge" tried to sign us up for the breakfast sales pitch and guilted us for not doing it. Room was clean but had maintenance issues that needed attention. Food was bland at the buffets. We had reservations 1 night at the Mexican restaurant which was good, but had to make our reservation in the lobby as our concierge at our building couldn't do it. Overall, the property is beautiful with nice pools, grounds, and easy access to Xcaret. We enjoyed our stay but won't return.
Stayed 6 nights in Mar 2025

2/10 Terrible

Margaret

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We arrived late last Thursday night, Feb 27th, 11pm. The woman at the front desk who checked us in was very rude, and gave us no direction as to where our room was. No welcome at all. We didn't have hot water in our room the entire time we stayed at the resort. We politely asked several times to have it corrected. Luke warm at the best of times. Our maid service was terrible. Had missing towels, empty fridge, and no coffee either on alternating days. Put a huge damper on our trip. Went to the seafood restaurant for dinner, 8 pm, on Tuesday, and our waiter greeted us by calling my husband a gringo. Which translates to dirty tourist. Being insulated and discriminated against left a very sour taste in our mouths. We are very easy to please type people and felt no need to tip because of the lack of respect and service. We do not recommend the Occidental!! Definitely not a 5 Star resort. 1 star only because it's the lowest you can give. Sad when you're happy that your time is up and you get to go home.
Stayed 7 nights in Feb 2025

8/10 Good

Charbel

Stayed 7 nights in Mar 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Mar 2025

10/10 Excellent

Gerbrant van der

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 11 nights in Feb 2025

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not clean - do not stay

We stayed for 12 hours but booked a 4 night stay. The room was not clean and we got two full size beds when we said it was our honeymoon. We went to a new resort and had a good remainder of our honeymoon.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect I would definitely go back!
Stayed 9 nights in Feb 2025

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge service at every building
Stayed 5 nights in Mar 2025

6/10 Okay

Tessa

Stayed 7 nights in Feb 2025

4/10 Poor

Mary

Traveled with group, Traveled with partner
Disliked: Staff & service, property conditions & facilities
The staff claim the restaurants to be very vegan friendly, and tell you just to tell your server when you arrive and they put a note in your booking as well. But they still serve you dishes with meat, eggs and cheese. They also claim to have lots of vegan options in the buffet, however only during some meals they have a vegan section and that section was severely lacking. Beans were often under cooked and hard, and there was a lack of flavor. We ended up eating very plain, bland food for the week we were there. The juice was also terribly sugary. And the servers often push alcohol onto you even if you say you’re not drinking. We also booked a king bed with a balcony but upon arriving were told it’s one or the other. The water in the showers was either cold or scolding hot and the rooms were rather underwhelming. On the beach there’s a small handful of swinging beds however they are so limited it’s almost impossible to get access to one unless you want to pay a lot extra and enter the private area. Overall we do not feel we got the value for the cost of this resort and will not be returning.
Stayed 6 nights in Feb 2025

10/10 Excellent

Katherine Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation spot for families! We loved the animals on the property, adult only area and the ala cart restaurants.
Stayed 21 nights in Feb 2025

10/10 Excellent

Nethania

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Hollie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice. The property was amazing. Our floor was very quiet and close to everything. We enjoyed seeing the monkeys swinging through the trees!
Stayed 5 nights in Feb 2025

10/10 Excellent

Aurelio, Antioch

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lush greenery and wildlife is amazing!
Stayed 5 nights in Feb 2025

10/10 Excellent

Jared

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience. The staff were the best part of the experience. Always welcoming and accommodating. The property is beautiful. Peaceful surroundings.
Stayed 6 nights in Feb 2025

8/10 Good

ALENA

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Feb 2025