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Occidental at Xcaret Destination - All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Aerial view
Exterior
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Private beach, white sand, beach towels, beach massages
View from room

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast included
    Breakfast included
  • All inclusive
    All inclusive
  • On private beach
    On private beach
  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xenses Park
    15 min walk
  • Cenote Santa Cruz
    16 min walk
  • Xcaret Eco Theme Park
    16 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    10 min drive

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 969 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

  • 969 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Royal Level)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

4-star Playa del Carmen property close to Xcaret Eco Theme Park
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkeling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy summer activities like snorkeling and mini golf.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 11 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, outdoor tennis courts, and a sauna. Complimentary uncovered self parking is available on site.

Occidental at Xcaret Destination - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free crib
  • Grocery/convenience store
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.62 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a security system and outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1886 out of 3833 reviews" "
Rating 8 - Good. 898 out of 3833 reviews" "
Rating 6 - Okay. 527 out of 3833 reviews" "
Rating 4 - Poor. 282 out of 3833 reviews" "
Rating 2 - Terrible. 240 out of 3833 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! All the staff was super nice and helpful. Would definitely do it again!
Stayed 8 nights in Aug 2024

8/10 Good

Tam Ying

Traveled with family
Liked: Cleanliness, amenities
Very good value stay!
Stayed 7 nights in Aug 2024

10/10 Excellent

Claudia Paola

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the property amenities, everything was amazing. Most of their staff members were extremely kind and sweet. Except for one time when I asked
Stayed 4 nights in Aug 2024

10/10 Excellent

Gabriela

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Wonderful time with my family, loved how close it was to Xcaret park!
Stayed 4 nights in Aug 2024

10/10 Excellent

JULIO, London

Liked: Cleanliness, staff & service, property conditions & facilities
Since we touched ground at Occidental at Xcaret the lady greeting us conducted us to our lobby at Royal Level, service amazing, Rola Level personnel incredibly professional and kind, the best impression from this hotel, my wife cried literally when we left, I strongly recommend this place. We will be back
Stayed 5 nights in Aug 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Laurie, Buffalo

Liked: Cleanliness
Stayed 6 nights in Aug 2024

8/10 Good

Shawn

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
A great place to visit except to walk a lot transit service is available but you might wait a whole day for it
Stayed 5 nights in Aug 2024

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality
Stayed 6 nights in Aug 2024

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully located inside Xcaret park. A little outdated but still a beautiful property.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ivette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, friendly
Stayed 5 nights in Aug 2024

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome resort, we would stay here again. Thank you for the great service.
Stayed 5 nights in Aug 2024

10/10 Excellent

Magda M Vazquez

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel facilities and staff were great.
Stayed 5 nights in Aug 2024

8/10 Good

Yadira

Traveled with family
Liked: Staff & service, amenities
Rooms need renovation
Stayed 5 nights in Jul 2024

10/10 Excellent

Adel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 4 nights in Aug 2024

6/10 Okay

Andrea Elizabeth

Traveled with family
Liked: Staff & service
Needs maintenance. I came in 2021 and it was better.
Stayed 5 nights in Aug 2024

10/10 Excellent

Taleah, Plainview

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything! This was our second time coming back and we enjoyed every bit of it!
Stayed 6 nights in Jul 2024

10/10 Excellent

Luis Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the walking distance to xcaret and the hotel itself the food the beach cove the pools
Stayed 6 nights in Aug 2024

10/10 Excellent

Jose D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 4 nights in Jul 2024

6/10 Okay

Edward

Traveled with partner
Disliked: Cleanliness, staff & service
Over-crowded resort that attracts a loud, dirty, obnoxious type of visitor. Do not stay here if you want relaxed, quiet, getaway. This is a loud, hectic, party scene kind of resort. Very unfortunate because the grounds are lovely. The staff caters to bigger crowds and large noisy tables at dining. If you are a party of 2 and quiet, you will be ignored and taken advantage of.
Stayed 10 nights in May 2024

4/10 Poor

Jimmie Alexander Lopez

Liked: Staff & service
Disliked: Cleanliness
Stayed 10 nights in Aug 2024

8/10 Good

Nathalie Dominicci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 7 nights in Aug 2024

4/10 Poor

Darin

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Let’s start by saying this, if you are expecting 5 star, you will be sorely disappointed. I honestly feel bad writing this review, because the staff here is great. They are friendly, attentive and very helpful, but that is where the buck stops. I will break down every element of our stay at Occidental, but I urge you to carefully read the reviews and discern what’s actually legitimate. Location - Occidental @ Xcaret is in the jungle. You are going to see all sorts of wildlife. Monkeys, iguanas, deer, etc….in certain spots of the resort, it will even smell like you are at the zoo. The outdoor lobby is the largest part of the resort. Most of the shops, restaurants, gym, clubs, pharmacy can be found here. It’s a nice view and sadly the nicest part of the entire resort. Service - the service here is pretty good. Regina and Leo were great, they even helped us out with a broken luggage situation that saved us some time and energy. The wait staff was very accommodating and attentive. The only negative about the service is that they are a bit too pushy when it comes to pushing guests to check out their membership club. If folks say there are not interested, leave it at that. Rooms - the rooms here are horrible. They are small, out dated and extremely basic. These are not 5 star accommodations. They are closer to 2 star. The air conditioning worked but it was still very humid and warm in our room at night, even after adjusting the temperature to the highest AC setting. Most of the
Stayed 5 nights in Aug 2024

8/10 Good

David N

Liked: Staff & service
It’s “fine”
I have been to this property several times. For a budget property, you get what you pay for. Overall, I would give it 8/10. The only downers being the pools are in need of some renovations, and the breakfast/lunch buffets are not are good as they used to be. I would go back again if the price fits, but I would go for a room that is better than the concierge. They are extremely pushy and off putting. I am there to relax, not get constant harassment for timeshare presentations.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jaquelin Luna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The workers there were extremely nice and helpful especially the two gentlemen working in building 21 they always created conversations with us and exceeded our expectations.Our lights did stop working towards the end of our stay but everything else was amazing.
Stayed 12 nights in Aug 2024