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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma

5.0 star property

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma

Restaurant
Outdoor pool, free cabanas, sun loungers
Building design
Water park
Lair Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All inclusive
    All inclusive
  • Free airport shuttle
    Free airport shuttle
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Playa Paraiso Golf Course
    6 min drive
  • Sanctuary of Hope and Time Capsule
    7 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    10 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    30 min drive

Room options

View all photos for Big Kahuna Suite

Big Kahuna Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar

Big Kahuna Suite

  • 1163 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Lair Suite

Lair Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar

Lair Suite

  • 1163 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

  • 581 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

  • 581 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

  • 581 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP KING)

  • 581 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • 581 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP KING SUITE)

  • 581 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar

Pineapple Suite

  • 1163 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

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About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma

5-star Playa del Carmen hotel with free water park
Catch some rays at the beach or spend the day relaxing at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma offers 280 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

NÁAY SPA has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma features a complimentary water park and a lazy river. Dining is available at one of the hotel's 6 restaurants. The property also offers a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 swim-up bars and 3 bars/lounges. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This all-inclusive hotel also offers an outdoor pool, a children's pool, and a 24-hour health club. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Complimentary self parking is available on site.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma is a smoke-free property.

A complimentary manager's reception is offered each day.
YACHT CLUB, WORLD CUISINE - Onsite restaurant.
GOOD BURGER™ - Onsite family restaurant. Open daily.
BIKINI BOTTOM BAR™ & GOUR - Onsite theme restaurant. Open daily.
PIAZZA™ - Onsite family restaurant. Open daily.
LE SPATULA – MARKET DININ - Onsite theme restaurant. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

American (Sign language), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™ & GOUR
  • GOOD BURGER™
  • LE SPATULA – MARKET DININ
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free crib
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 6 floors
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Property Registration Number OPERADORA GENTION SA DE CV

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 588 out of 1020 reviews" "
Rating 8 - Good. 180 out of 1020 reviews" "
Rating 6 - Okay. 114 out of 1020 reviews" "
Rating 4 - Poor. 67 out of 1020 reviews" "
Rating 2 - Terrible. 71 out of 1020 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

JOHN, Park City

Traveled with family and small children
Disliked: Staff & service
Nicer places to stay for the money
Stayed 4 nights in Jul 2024

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Food was fantastic, rooms and water park were next level. Characters and shows were awesome. Only one negative was the character breakfast was extortionate so we did not do, and any thing in the shops we crazy expensive e.g. a small SpongeBob stuffy, over $100.
Stayed 7 nights in Aug 2024

4/10 Poor

David

Traveled with family and small children
Liked: Cleanliness, staff & service
I loved the water park. what I did not like was too many long lines too much waiting time to do anything. Just to check out took me an hour. I wanted to have breakfast but by the time I got there I would have had to pay more money to do it everything costs.
Stayed 1 night in Aug 2024

10/10 Excellent

Sarah Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Timur

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, aquapark, new facility. Very nice and interesting nightly show. Pool at every room and sea view is amazing. 2 showers and restrooms at the room. Great breakfast buffet, lunch at aquapark buffet and dinner at italian restaurant or burger restaurant. Beach is not what i expected for Mexico, jetty needs to be added for swiming, old pipes and trash needs to be removed from the sea at the beach. Smell of urine at the room after many kids sleeping should be addressed.
Stayed 6 nights in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

6/10 Okay

Humberto Andres

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Iram, orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que se pongan más atentos los meseros en varios restaurantes yo creo que tienen que prestar un poco de más atención a los clientes te atienden una vez y después para el regreso se demoran demasiado……
Stayed 3 nights in Aug 2024

10/10 Excellent

Jennifee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing, the water park is beautiful. The staff is very friendly but the only thing that i didnt like was the temperature of the swim out pools, the dont get sun at any time so they stay cold all the time. This is a kids hotel, if i immerse my 2 year old baby in that water she would get pneumonia, i suggest a water heater for those pools. They have plenty of sun, they can get solar panels. Besides that everything was great.
Stayed 4 nights in Aug 2024

10/10 Excellent

Shaquania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was friendly and helpful.
Stayed 3 nights in Jun 2024

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in Aug 2024

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful visit!
Stayed 4 nights in Aug 2024

4/10 Poor

OMAR, Burtonsville

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
What a major disappointment!!!! To the few that were polite, respectful and care about customer service, you are amazing, and we thank you for all you did to make up for the majority that didn't care or even tried. The Good!!! The Front Desk, you guys/gals were excellent, the check in and check out were excellent. Bellhops, you guys rock. Thank you for doing such a tough job with a smile and respect. Van drivers, always with a great smile and incredibly polite. Telephone operators, best phone service I have experienced, from taking our room orders to delivering us clean towels. Awesome job. Uriel, the bartender from Cosmo's Swim Up Bar, Erik our server from Good Burger, the nice fella inside the candy truck from Good Burger, and our server from the Character The Worse!!! The customer service provided by everyone else besides the few mentioned. Seems like your servers and host/hostess goals is to sell you a reservation to Tavola instead of helping you with your meals and drinks, and they are terrible at both (serving and selling). The Nickelodeon Shop: the good quality of your products are represented but the prices are just an insult to ones intelligence. $180 US Dollars for two plushies, it’s just absurd. I really enjoyed how the cashier pointed at some plushies while telling me “those are cheaper if that’s what you want”. Ironically, I ended up buying the golden pineapple tumbler for my son, overpriced, but still more reasonable to explain its value over a plushie.
Stayed 4 nights in Aug 2024

8/10 Good

Jose Octavio Melendez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Yadira

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cool
Stayed 7 nights in Jul 2024

4/10 Poor

Yessenia

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
We have been to Mexico on numerous occasions. This was the first time we took our children to enjoying the experiences of Mexico that we have come to love. Food, entertainment services. All are lacking at this resort. Staff was young and extremely rude at times. Most places to eat we just ok. We love staying at high end all inclusive resorts. This one was lacking in all areas. My biggest issue is safely for bringing in my family. So I love when you stay in an all inclusive resort they are careful to only let in guest of the resort. The main reason we came to this resort was the Waterpark. What I did not know was that itvis open to the public. We had our personal property moved multiple times to other chairs. Some people were just rude and talked badly of you in Spanish thinking we didn't understand. I did not feel comfortable letting my kids run around the waterpark without an older family member because I felt it was not safe. If i could do it over again I would have stayed at another amazing resort and saved 5K and just visited the Nickelodeon park for a day. Also nothing is close to walking distance in this resort. You have to take the shuttle everywhere. So if your going to a restaurant there is a strong possibility your set will be wet from people coming from the waterpark. Never again and I have never said that about any resort I have stayed at in Cancun.
Stayed 3 nights in May 2024

2/10 Terrible

Jacqueline

The having to drive and use a shuttle to go from area to area was very inconvenient and you had to wait for shuttles in the heat. Very over priced for the value.
Stayed 6 nights in Jul 2024

10/10 Excellent

MARCEL

Stayed 2 nights in Jul 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! We had an amazing time
Stayed 4 nights in Jul 2024

10/10 Excellent

Marian

Stayed 6 nights in Jul 2024

10/10 Excellent

Edgardo Santamaria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Room was good, the food was fantastic and Aqua Nick Water Park is wonderful.
Stayed 2 nights in Jul 2024

6/10 Okay

Flavio

Traveled with family and small children
Disliked: Cleanliness, staff & service
The room were dirty, the bed had a dirty smell, the food is not kid friendly
Stayed 5 nights in Jul 2024

6/10 Okay

Joanna

Liked: Property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Diana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took my 6 year old son and we all had an absolutely amazing time! He also loved Club Nick and all the indoor activities. We really enjoyed breakfast smoothies at Le Spatula, the milkshakes at GoodBurger, and we were lucky enough to be there during a tiki night where they had BBQ on the beach. The waterpark and personal slime time was the best and we enjoyed all the evening shows at the Main Stage. I also loved the Karisma app they had us download so we could easily access the daily schedules and see what we could do during the day. We will definitely be back.
Stayed 4 nights in Jul 2024

2/10 Terrible

HECTOR

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
En general la experiencia fue terrible. Habitación muy sucia Personal poco amable Pocas alternativas para comer Tuvimos que hacer checkout antes e irnos a otro Hotel La relación calidad-precio es bajísima Es la estancia por noche más cara que he pagado y no cumple con las expectativas
Stayed 7 nights in Jul 2024