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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property

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Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Outdoor pool, free cabanas, sun loungers
Lair Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar
Lobby
Gift shop
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pool
  • All inclusive
  • Bar
  • Room service

Explore the area

Map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪10 min drive‬
  • Puerto Morelos Town Square
    ‪15 min drive‬
  • Maroma Beach
    ‪17 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Big Kahuna Suite

Big Kahuna Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar

Big Kahuna Suite

  • Ocean view
  • 1163 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Lair Suite

Lair Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar

Lair Suite

  • Ocean view
  • 1163 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

  • Ocean view
  • 581 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

  • Ocean view
  • 581 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

  • Ocean view
  • 581 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP KING)

  • Ocean view
  • 581 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • Ocean view
  • 581 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP KING SUITE)

  • Ocean view
  • 581 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar

Pineapple Suite

  • Ocean view
  • 1163 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite With Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s) and 1 Queen Bed(s)

View all photos for Suite With Sea View

Living area | Smart TV

Suite With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s) and 1 Queen Bed(s)

View all photos for Suite Premium With Pool View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Premium With Pool View

  • Sleeps 7
  • 2 Full Sofa Bed(s) and 2 Queen Bed(s)

View all photos for Suite Standard With Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Standard With Sea View

  • Sea view
  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Queen Bed(s)

View all photos for Suite With Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite With Sea View

  • Sea view
  • Sleeps 8
  • 2 Full Sofa Bed(s) and 1 King Bed(s) and 1 Queen Bed(s)

View all photos for Suite Superior With Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Superior With Sea View

  • Sea view
  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Queen Bed(s)

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About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5-star Playa del Carmen hotel with free water park
Catch some rays at the beach or spend the day relaxing at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

NÁAY SPA has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive features a complimentary water park and a lazy river. Dining is available at one of the hotel's 6 restaurants. The property also offers a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 swim-up bars and 3 bars/lounges. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This all-inclusive hotel also offers an outdoor pool, a children's pool, and a 24-hour health club. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Complimentary self parking is available on site.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is a smoke-free property.

A complimentary manager's reception is offered each day.
YACHT CLUB, WORLD CUISINE - Onsite restaurant.
GOOD BURGER™ - Onsite family restaurant. Open daily.
BIKINI BOTTOM BAR™ & GOUR - Onsite theme restaurant. Open daily.
PIAZZA™ - Onsite family restaurant. Open daily.
LE SPATULA – MARKET DININ - Onsite theme restaurant. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

American (Sign language), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™ & GOUR
  • GOOD BURGER™
  • LE SPATULA – MARKET DININ
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 6 floors
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Property Registration Number OPERADORA GENTION SA DE CV

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 633 out of 1099 reviews
Rating 8 - Good. 196 out of 1099 reviews
Rating 6 - Okay. 120 out of 1099 reviews
Rating 4 - Poor. 67 out of 1099 reviews
Rating 2 - Terrible. 83 out of 1099 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Dr. Jose

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Poor hotel staff service. Excellent Facilities!
Hotel Staff lack of energy to go out their way to help. Team Nick Staff in charge of shows and Characters are amazing and talented which saved it our experience. Very good facilities but Hotel Staff should be excited about working for the guest and less interested in selling packages.
Stayed 6 nights in Jan 2025

6/10 Okay

Dokim

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Diana

Traveled with family and small children, Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The main issue with this property is that they extort money from travelers the minute they arrive. Upon arrival when they confirmed that we booked through Expedia we were ushered to a "special check in area" where we were told that we would have to pay an extra $2,200 for our stay on top of the $5,541.70 we already paid in full through expedia upon initial booking. Friends travelling with us were asked to pay an extra $6000 for their three children staying with them on top of the already paid in full initial booking. There were multiple families arguing with the check in staff on a daily basis about the same thing. Expedia, Nickelodeon resorts and Karisma are all aware of this and have not done anything to remedy the situation. We were told that we could cancel the entire trip outright or pay. It was 6pm, we had tired and hungry kids, we travelling with three other families as we planned this trip a long time ago and we were in Mexico where we couldn't just go back home or find another nearby hotel, especially as we stayed over the new year holiday and many places were completely booked. The resort and expedia are aware that it would be nearly impossible to just move to another hotel which is why they continue this type of extortion. Our total with the added cost came out to $1495 per night for a mediocre resort with no special amenities. I definitely would not recommend staying here. Stay somewhere else and you can buy a day pass for the water park if the kids want.
Stayed 5 nights in Dec 2024

10/10 Excellent

Mateus

Liked: Cleanliness, staff & service, property conditions & facilities
The Best Resort, highly recommended !
Stayed 1 night in Jan 2025

4/10 Poor

Julia

Liked: Amenities
Stayed 4 nights in Dec 2024

10/10 Excellent

Miguel Rodrigo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Dec 2024

10/10 Excellent

Jorge

Stayed 2 nights in Jan 2025

10/10 Excellent

Gurpreet Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

8/10 Good

Ram, Whitby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely lay out. What we didn't like is the food choices. The one week we spend the food was the same wherever we had breakfast/lunch/dinner. The same food that we had first day in different format. That was disappointing. The other thing we noticed (or suggestion that we have) there should be a notice in all buffet place "not to waste food". We saw so much food wasted which was very sad. I know this is individuals who should decide what to take but there is a bit of a responsibility with the hotels as well. In this world there are lots of people who is struggling for food and water.
Stayed 7 nights in Dec 2024

2/10 Terrible

David

Stayed 5 nights in Dec 2024

8/10 Good

Xiaoping

Stayed 7 nights in Dec 2024

6/10 Okay

Keshawna

Stayed 2 nights in Dec 2024

8/10 Good

amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay , wonderful staff , resort is clean and overall good time .
Stayed 2 nights in Nov 2024

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best vacation
We loved this resort and I'm pretty picky, especially about food. Everything was wonderful! The employees were very friendly, food was surprisingly good, entertainment all day! We will return! Yes, the pools were very cold, we still had fun.
Stayed 3 nights in Dec 2024

2/10 Terrible

Shakeel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT Stay !
Admin are crooks! It’s a total rip off! My son turned 4 and made me $1000 per night because now he is an “adult” in their system ! Never recommend this property to any family
Stayed 3 nights in Dec 2024

4/10 Poor

Nedim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is supposedly a newer hotel but as soon as you arrive, you’re able to tell the quality of the place. A few dining options but the quality lacks, even at the non-buffet restaurants. Better off leaving the hotel & look for authentic Mexican food or restaurants that actually put love into their food, which we ended up doing. Staff were friendly & nice. We stayed in the main deck pool & disappointed to learn that it wasn’t heated. The water was cold. The water in the water park was warmer but I would have preferred to use the pool right outside my room, even paid extra to be on the main level pool but still ended up not using it due to it being cold.
Stayed 4 nights in Dec 2024

8/10 Good

Anjali

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park is amazing! Lots of fun for the whole family! Rooms are well appointed and swim up offers a great semi private pool (shared between 4 rooms in the upstairs floors). Food is decent but at times hit or miss, although decent variety and great kid options on both meals and mocktails. I found information on hotel details and what's happening a bit harder to find than expected.
Stayed 7 nights in Dec 2024

10/10 Excellent

Juan David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Johnnie Ruthinia

Liked: Cleanliness, staff & service, property conditions & facilities
The swim up bar was nice. The kids pool was nice and the pool area was accessible for toddlers.
Stayed 3 nights in Dec 2024

10/10 Excellent

Akeem

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very fun activities for the kids, hospitality is very good.
Stayed 4 nights in Dec 2024

10/10 Excellent

Felix

Stayed 5 nights in Dec 2024

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome!!! The only bad thing I have to say it's that sometimes we had to wait for a long time for the shuttle. You must take it to be transported between the rooms and the water park/lobby
Stayed 2 nights in Dec 2024

10/10 Excellent

Justino, Chicago

Stayed 3 nights in Nov 2024

10/10 Excellent

Tomas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo hubo un pesimo trato en el restaurante de pizza por parte del mesero burlista, poco atento y malo en general. Su manager tampoco resolvió a los concerns que tuvimos.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ammal, newark

Stayed 3 nights in Oct 2024