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Maya Del Mar

3.0 star property

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Photo gallery for Maya Del Mar

Outdoor pool
Lobby
Point of interest
In-room safe
Front of property

Reviews

6.6 out of 10

Popular amenities

  • Gym
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

Map
5ta Avenida Norte en la Calle 8, Playa del Carmen, ROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪11 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Hatsa-Ha

In-room safe

Hatsa-Ha

  • 355 sq ft
  • Sleeps 2

View all photos for Family Room

Family Room | In-room safe

Family Room

  • 560 sq ft
  • Sleeps 6

View all photos for Habuc

In-room safe

Habuc

  • 366 sq ft
  • Sleeps 2

View all photos for Amaite

Amaite | Balcony

Amaite

  • 172 sq ft
  • Sleeps 2

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Front of property

Ahava Hotel

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very Good, (284)
$52 nightly
The price was $84
The price is $52 total
includes taxes & fees
Ahava Hotel

About this property

Maya Del Mar

3-star hotel in Downtown Playa del Carmen
An outdoor pool, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a rooftop terrace, concierge services, and a 24-hour front desk.
Maya Del Mar offers 21 air-conditioned accommodations with safes and complimentary toiletries. Televisions come with cable channels. Bathrooms include showers with rainfall showerheads. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
The hotel offers a restaurant. Wireless Internet access is complimentary. Maya Del Mar features an outdoor pool and a fitness center. This Playa del Carmen hotel also offers a rooftop terrace, tour/ticket assistance, and a garden. Onsite self parking is complimentary.
Maya Del Mar has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per stay
  • A tax is imposed by the city: USD 2.96 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Jungla Caribe Adults
Jungla Caribe Adults Hotel
Jungla Caribe Adults Hotel Playa del Carmen
Jungla Caribe Adults Playa del Carmen
Jungla Caribe Hotel Playa del Carmen
Jungla Caribe Hotel
Jungla Caribe Playa del Carmen
Jungla Caribe
Hotel Jungla Caribe Riviera Maya/Playa Del Carmen, Mexico

Maya Del Mar Reviews

Reviews

6.6
Rating 10 - Excellent. 39 out of 172 reviews
Rating 8 - Good. 47 out of 172 reviews
Rating 6 - Okay. 37 out of 172 reviews
Rating 4 - Poor. 20 out of 172 reviews
Rating 2 - Terrible. 29 out of 172 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
I booked and paid for a 7 night stay here, when I arrived I found out they were CLOSED!!! They took my money and my booking knowing they were closed and are REFUSING to give me a refund! Do not ever stay here if they open again.
Stayed 7 nights in Nov 2022

2/10 Terrible

Ami

Stayed 4 nights in Sep 2022

6/10 Okay

PAOLA

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The appearance to them is not an issue, their balconies are dirty with old moldy water, leaves everywhere. Their towels must be at least 10 years old..rough and strings falling out oh and no wifi available on the 3rd floor
Stayed 6 nights in Jul 2022

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We chose this hotel to experience staying in a colonial style hotel and explore 5th avenue. The hotel is old but it has a beautiful courtyard and spacious rooms. It is not really a place to do your own cooking as there is little cookware available in the suites, but it it possible if you choose. The rooms do not have wifi, but it is available in the main courtyard. The hotel rooms overlook 5th avenue and the hotel is directly beside a night club that plays music VERY loudly until 3am, however a pair of earplugs work very well. The pool is very clean, cool and refreshing. There are nice tables and chairs in the courtyard beside the pool. Overall, a positive and pleasant cultural experience but they need to get Wifi in the rooms.
Stayed 2 nights in Jul 2022

2/10 Terrible

York

Business traveler
Disliked: Amenities, property conditions & facilities
So noisy, l don't recommend.
Stayed 1 night in Feb 2022

4/10 Poor

Rachel

Liked: Cleanliness
Disliked: Property conditions & facilities
When I checked in they had no room key to give to me. Apparently the previous guest kept the key. I did get a key the next morning. I had No Hot Water during my entire 4 day stay! Also the toilet only occasionally flushes. The room was nice, spacious & clean & had a balcony overlooking 5th. It’s very noisy so def not the place to stay if you can’t sleep through loud noises. The architecture is beautiful and they do have a pool however it’s completely shaded & freezing.
Stayed 3 nights in Jan 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ruido. Feo aspecto. Céntrico. Barato.

Solo si quieres dormir con ruido de boliches desde la tarde hasta la mañana siguiente, si quieres estar en el centro de verdad y pagar barato. Sino, te recomiendo que por 20 dólares más conseguis en playacar un airbnb.
Stayed 1 night in Jan 2022

4/10 Poor

Charles

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort

Stay away if you want sleep

Where do I begin? The location is next to a club..my ears are still ringing and sleep isn’t even remotely possible until after 1AM. The front desk attendant during my “contactless” check in might have chosen to wear his mask correctly for the safety of all … he didn’t. The doorknob on my room didn’t work, the glass in my room was dirty, etc. I’m an experienced traveler. I’m willing to accept new experiences but this one deserves warning others ….. this is a backpacker hotel where you want to party late into the night! And Wi-Fi? Didn’t work and when I asked about it ….. I was told only in the lobby. That feels different than my booking. FYI. This hotel has several names
Stayed 1 night in Jan 2022

4/10 Poor

LUCIA

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The location is very convenient, next to the 5th avenue however it’s very noisy because there is a bar on the first floor and across the street. The mattress was very uncomfortable. Lastly, the staff at the front desk was not friendly nor helpful. I tried to extend my stay and they said they didn’t have anything available even when I’m Expedia it was shown 3 different options available so I had to change hotels.
Stayed 3 nights in Jan 2022

10/10 Excellent

Tommy Young Ki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a hidden gem in the area as the architecture and plants make it a garden haven. It is perfectly located close to the city center and the beach so there are multiple activities to choose from. The staff was extremely helpful and made the process simple for non-Spanish speaking travelers.
Stayed 3 nights in Dec 2021

2/10 Terrible

James

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nothing like the pictures. We told the guy at the desk and he said it was the right room, but it did not match photos online. There was no air-condition in the bedroom and there were gaps between the walls and the ceiling where mosquitoes could come in. The place was old and could use a serious make over. Most importantly though, the mattresses were hard as a rock! And to top it off, no wifi in the room! Not great when you are a digital nomad and need wifi for work. I had to pay for extra data from my phone to be able to work. Oh, and the location seems great until you realize that the place is surrounded by bars playing obnoxiously loud music till 4am. Good luck sleeping!
Stayed 1 night in Dec 2021

2/10 Terrible

Simon

Disliked: Property conditions & facilities

Noisy

This was a last minute booking so we didn't have many options. The hotel is connected to a bar that plays very loud music. If you're in a party mood it's fine but if not stay away!
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst hotel I have ever stayed

Terrible reception service, when we arrived the very rude receptionist, despised, treated us as if we were homeless, bad customer service, insulted us, I would never recommend staying in that hotel, and less with the receptionist who attended us. A disappointment that you plan your vacation ahead of time and for several nights, and that they have such unqualified staff for customer service. If you want to be insulted and humiliated, the Maya del Mar hotel is the right place for you to go!
Stayed 1 night in Dec 2021

6/10 Okay

Scott

Liked: Staff & service
Disliked: Property conditions & facilities
Close to the beach and in the center of the action. A bit noisy with the neighbouring bars playing loud music. Door did not close without using the deadbolt which didn't give me a secure feeling. Overall, a little run down but interesting layout
Stayed 1 night in Dec 2021

2/10 Terrible

Stefany, Rosemead

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run don’t walk! This is the worse hotel I have ever stayed in. Leaky ceiling, key does not work, hard bed. Toilet doesn’t flush. The list goes on and on. The only good thing about this property is the location. It’s right in the heart of all the restaurants , shops, and the beach. Hotel is noisy but we didn’t mind it. I would not recommend this hotel to anyone.
Stayed 6 nights in Dec 2021

10/10 Excellent

Hugo F

Stayed 5 nights in Dec 2021

4/10 Poor

Zeynep

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

If you want to sleep, be away from this hotel

If you want to rest before 4 am don't stay here. There are 2 bars downstairs and 1 loudest nightclub of Playa just across the hotel. The sound is so high that you can't even hear each other talking in the room, forget sleeping... Rooms are very old and not like photos. Water pressure was great, staff was friendly and that's all. Never again
Stayed 2 nights in Dec 2021

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to rest and have all services handy. TWO minutes walk to the beach.
Stayed 1 night in Nov 2021

4/10 Poor

James

Liked: Cleanliness

Noise

Bad News - hotel is surrounded by night clubs pounding out boom boom boom until the very early hours. Good News - hotel is ok, large comfortable clean rooms with a kitchenette.
Stayed 2 nights in Nov 2021

10/10 Excellent

Elizabeth, Houston

Stayed 1 night in Oct 2021

2/10 Terrible

Tapuosi

Stayed 6 nights in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021

2/10 Terrible

Cassandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

David

Stayed 3 nights in Apr 2021