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IT Boutique Hotel & Restaurant

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for IT Boutique Hotel & Restaurant

Porch
Outdoor pool, sun loungers
Terrace/patio
Front of property - evening/night
Hallway

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Housekeeping
  • Spa
  • 24/7 front desk

Explore the area

Map
Calle 44 con Avenida Primera- Zazil-Ha, Playa del Carmen, QROO, 77710
  • Mamitas Beach
    8 min walk
  • El Arabe
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    18 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    10 min drive

Room options

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Plus

Deluxe Plus | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Plus

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room

  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Balcony

Suite with Balcony | Premium bedding, in-room safe, desk, iron/ironing board

Suite with Balcony

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Balcony

Premium Room, Balcony | Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, Balcony

  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

IT Boutique Hotel & Restaurant

4-star hotel in Zazil-ha
This smoke-free hotel features 2 restaurants, an outdoor pool, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, a coffee shop/cafe, and spa services. Change of towels is available on request.
IT Boutique Hotel & Restaurant offers 24 air-conditioned accommodations with espresso makers and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers and bathrobes.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This Playa del Carmen hotel also offers an outdoor pool, spa services, and a terrace. Concierge services and wedding services can be provided. Onsite covered self parking is complimentary.

IT Boutique Hotel & Restaurant is a smoke-free property.

Guilty - Onsite restaurant. Reservations are required.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Free extended parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Guilty

Things to do

  • Beach yoga
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • In a nature reserve
  • Pool loungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Lever door handles
  • Smooth flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (24 inches high)
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 17 and younger are not allowed at this property; All guests older than 17 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this property

Property is also known as

It Hotel Residences
It & Restaurant Del Carmen
IT Boutique Hotel & Restaurant Hotel
IT Boutique Hotel & Restaurant Playa del Carmen
IT Boutique Hotel & Restaurant Hotel Playa del Carmen

IT Boutique Hotel & Restaurant Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 198 out of 352 reviews" "
Rating 8 - Good. 82 out of 352 reviews" "
Rating 6 - Okay. 32 out of 352 reviews" "
Rating 4 - Poor. 19 out of 352 reviews" "
Rating 2 - Terrible. 21 out of 352 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yenni, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, safe, and convenient hotel near the best of Playa del Carmen
Stayed 3 nights in Sep 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Ramon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean and it had a very bad smell in it. Water will not heat most of the time we had to shower with cold water. I paid for a balcony room and instead I was given a room with no balcony. I told the front office but they didn’t do anything about it. Property location is good, it is close to 5th Avenue so that was our only plus. Will not stay again !
Stayed 3 nights in Feb 2024

8/10 Good

nariman NICHOLAS

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

6/10 Okay

Fabiola

Stayed 2 nights in Apr 2024

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location off the beaten path but close by everything
Stayed 3 nights in Mar 2024

2/10 Terrible

Joshua Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Mar 2024

10/10 Excellent

Gary

Stayed 6 nights in Mar 2024

2/10 Terrible

Karen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly this stay was not at all good, to begin with the air conditioning on the room we were given didn't work, so after multiple attempts to fix it and no luck they had to change us to a different rooms, the rooms make you claustrophobic for the lack of windows and light, the elevator was the smallest and slowest elevator I have ever seen, and they only have 1. it takes you to the smallest parking garage, out to the smell of trash and every time to go out or get in, you have to physically walk to the main entrance to ask for the door to be open. worst experience ever.!
Stayed 2 nights in Mar 2024

6/10 Okay

Alvaro

Liked: Staff & service
Stayed 3 nights in Mar 2024

6/10 Okay

Sara

Liked: Staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general all very good. However, you can hear music bouncing from rooftop bar until late.
Stayed 3 nights in Feb 2024

6/10 Okay

Elianne

Traveled with family
Liked: Staff & service
Good thing about the hotel is that the area is very safe . Breakfast is including but not the drinks, they should be clear on that. Also room wasn’t that clean… the bathroom could’ve used some new accessories. But overall it was ok
Stayed 4 nights in Jan 2024

6/10 Okay

Abbas

Traveled with group
Liked: Staff & service, property conditions & facilities
Elevator broken and power was out during check in. Somewhat of a mildew smell due to shower design. Not the worst but not great. Beautiful rooftop though
Stayed 1 night in Feb 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Jessica

Traveled with partner
Liked: Staff & service
It was an OK hotel for the time we stayed, 8 days. The ridiculously loud music from the rooftop, was very anti-social in my opinion as not everybody was here to party. When we had an issue, it was hard to find someone to assist us at the reception. Breakfast was ok, I understand that they are trying to make extra cash by charging for drinks but in this case, the clients need to be informed about the property in the description so the client can decide accordingly. The description informed us that there was an extra fee for airport pick-up when I tried to book I was told that it is not a service they offer. The rooftop is gorgeous, great swimming pools. Very nice decor in the common areas.
Stayed 8 nights in Jan 2024

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Hector

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place ! Fun and great vibe
Our second new years there! Our favorite hotel in the world so far. Love the staff!
Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Close to quinta avenida! Without the loud noise from the clubs! Would recommend.
Stayed 4 nights in Nov 2023

4/10 Poor

Lawrence

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is the only property i've ever gone to where you purchased breakfast. An eggs are the only thing that are included. Coffee or drinks.It's all an extra charge. This hotel is trying to nickel and dine on every item for breakfast. The owner's send a waitress telling me not to bring in outside coffe.
Stayed 6 nights in Nov 2023

10/10 Excellent

Barbara, Wallington

Liked: Cleanliness, staff & service, property conditions & facilities
Love everything about this hotel from the location to the staff that was always very helpful with any questions that we had.
Stayed 4 nights in Oct 2023

10/10 Excellent

Yessica

Stayed 3 nights in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay
Stayed 4 nights in Sep 2023