Iberostar Waves Tucán - All Inclusive

4.5 star property

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Photo gallery for Iberostar Waves Tucán - All Inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
1 bedroom, free minibar, in-room safe, desk
8 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Balcony view
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Parking included

Explore the area

Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Xplor Theme Park
    ‪6 min drive‬
  • Playa del Carmen Maritime Terminal
    ‪7 min drive‬
  • Xcaret Eco Theme Park
    ‪11 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Premium Room, Accessible

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

  • 409 sq ft
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Beachside

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, Oceanfront

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Last room available

  • 377 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Premium Room, Accessible

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite

  • 409 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, Oceanfront (Beach Access)

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

  • 409 sq ft
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room, Beachside

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Last room available

  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Suite Junior

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 1
  • 1 Double Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Single Room Premium

  • Sleeps 1
  • 1 Double Bed

Double Room Premium

  • Sleeps 4
  • 2 Double Beds

Quadruple Room Premium With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Double Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Room Premium

  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Quadruple Room Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Suite Junior

  • Sleeps 1
  • 1 King Bed

Double Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Single Room Premium With Beach View

  • Beach view
  • Sleeps 1
  • 1 Double Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed

Single Room Premium With Pool View

  • Sleeps 1
  • 1 Double Bed

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Double Room Premium

  • Sleeps 1
  • 1 Double Bed

Quadruple Room Premium With Beach View

  • Beach view
  • Sleeps 4
  • 2 Double Beds

Double Room Premium With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Single Room Premium With Garden View

  • Sleeps 1
  • 1 Double Bed

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About this property

Iberostar Waves Tucán - All Inclusive

4.5-star property in Playacar
Catch some rays at the beach or spend the day relaxing at Iberostar Waves Tucán - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Iberostar Waves Tucán - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Iberostar Waves Tucán - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 8 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Complimentary uncovered self parking is available on site.

Iberostar Waves Tucán - All Inclusive is a smoke-free property.

Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Mare Nostrum - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Uxmal Restaurante - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Reservations are required. Open daily.
La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.
Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Iberostar Waves Tucán - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1002 reviews
Rating 8 - Good. 262 out of 1002 reviews
Rating 6 - Okay. 89 out of 1002 reviews
Rating 4 - Poor. 53 out of 1002 reviews
Rating 2 - Terrible. 45 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

James

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are a bit aged, grounds of a rain forest!
Stayed 4 nights in Mar 2025

8/10 Good

Andrea, Waxahachie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not happy with our room when we first arrived. It was old and dark and so humid even with the air on that the sheets were wet. We upgraded, for a price of course, and the new room was 100 times better and made our stay enjoyable. We are mom, daughter and 2 year old twins. We always felt safe and the girls enjoyed the kids pool and slides. The staff was awesome and is what really made the trip for us. Food was ok, the beach is beautiful but there was a lot of seaweed which we expected. Pool is very big and clean with a lot of loungers available. It’s cool to see the peacocks, monkeys and other animals at the resort.
Stayed 4 nights in Mar 2025

10/10 Excellent

albert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the jungle environment maintained on the property! Gives you that tropical feel! Property could use music at swim up bar area as it is somewhat removed from main pool entertainment area.
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view and food are terrific.
Stayed 4 nights in Mar 2025

8/10 Good

Gurpreet

Liked: Staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Lizzette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Jessica Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort on a beautiful beach.
Stayed 7 nights in Feb 2025

10/10 Excellent

Monika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I , stayed for 7 days at the Iberostar Tucan and this was one of the best vacations that we have had at an all inclusive resort. The property is on an amazing beach , food at the restaurants was tasty and wide variety ; rooms were fine, service was great. There were non-motorize watersport offered , which we used everyday , as well as tennis court. Entertainment provided during the day and in the evening was excellent. Spa service /massage was excellent.. Overall, a very enjoyable stay , exceeding expectations and totally worth it. We will come back again.
Stayed 7 nights in Feb 2025

8/10 Good

Yael, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Matthew M

Liked: Cleanliness, staff & service, property conditions & facilities
Walking the different trails to the pool area
Stayed 7 nights in Feb 2025

8/10 Good

Liora

Traveled with group
Liked: Cleanliness, amenities
I like the jungle park
Stayed 8 nights in Feb 2025

10/10 Excellent

erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

Misty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property. The beach was amazing. The pool left a lot to be desired. It was a huge pool but the whole thing was 5ft deep except for a very small area where you could stand. For a family-friendly resort, I would expect more shallow areas for kids to play and I didn't even bring my kids. I was just looking for a place to stand with my cocktail that wasn't up to my chin. There is a swim up bar but it's down a bunch of stairs and mostly in the shade. Check-In was rough. They didn't give us any helpful information or tell us how to use the phones. They don't have room service which I would have expected a five-star resort to have. In fact there are two times during the day where you cannot get any food because nothing is open. From 11:00 a.m. to noon and again from 5:00 p.m. to 6:00 pm. The only place to eat breakfast is buffet style at one of the two buffets and both buffets have the same things. Wheelchair access is awful. The wheelchair barely fit through the door of her room. There were a couple of beach chairs that had wheelchair access but every time we went to the beach we had to get the beach concierge to kick out the people that were in them. We had to walk around the entire resort to get to the pool for the wheelchair access route. The path to access the beach is beautiful but uneven and slippery There was no drink service on the beach or at the pool. Entertainment was okay nothing special. Shower was awful. Went back and forth from hot to cold.
Stayed 5 nights in Feb 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

6/10 Okay

Krystal Patricia Phyllis

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jan 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a five star resort, but a five star value. We have stayed at Iberostar properties more than 10 times and they never disappoint. Very good food,.good drinks, great service, friendly atmosphere and at this property an amazing landscape. Plus the best beach anywhere. We will return. One caveat. BD Experience, our shutt service from the airport to the resort had no record of our reservation. Staff claimed this was a recurring issue with Expedia. We waited 45 minutes for them to sort this. Not tragic, but a nuisance.
Stayed 5 nights in Jan 2025

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Maria, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite resort ! I have been here twice already and definitely will be back again . I enjoyed beautiful sandy beach , the ocean , wonderful walking area with beautiful plants and trees ; as well interesting animals that live peacefully on the property. We also enjoyed many food options every day in the buffet . My favorite were different pastries every day ! Iberostar is the best !
Stayed 6 nights in Dec 2024

8/10 Good

Dawn

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, you get a mix of jungle and beach. The beach is amazing and great for swimming - the jungle provided tons of different animals to look at. The food is decent at the restaurants and “ok” at the buffet. 5 of the 14 of us got very ill. I don’t necessarily blame the resort because this sort of thing can be expected with buffets and I heard lots of people coughing at the buffet. Norovirus cases are extremely high right now, so that could be the case. Our friends did also get sick at this resort last year. The rooms are dated, but clean. I don’t know if we would return just based off the amount of illness everyone endured.
Stayed 7 nights in Jan 2025

8/10 Good

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and beach is lovely. It would not be a place I could stay when it is very hot outside due to the open-air buffet areas. The food was fresh and clean. As a vegetarian, I found that the offerings were not marked well enough for me to be sure I could eat a specific dish. There is a lot of cross contamination possible and happens due to the self-serve nature of a buffet. My suggestion would be to have a specific area where vegetarian items are offered. That would prevent the cross-contamination and make it easier for a strict vegetarian to understand what they can eat.
Stayed 14 nights in Dec 2024

10/10 Excellent

Chris, edmonton

Stayed 6 nights in Dec 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property and staff. Our third time there-first with our kids who loved it! I told my older daughter about it and she and her family booked today for September!!
Stayed 5 nights in Dec 2024

8/10 Good

Sarah

Liked: Staff & service
Stayed 5 nights in Dec 2024

8/10 Good

Richard

Stayed 7 nights in Dec 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024