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Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property

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Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
Property video
Hallway
Outdoor pool, open 8:00 AM to 7:00 PM, cabanas (surcharge)
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Tres Rios Ecopark
    ‪8 min drive‬
  • Maroma Beach
    ‪15 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Ocean Front Swim Out King Suite

1 bedroom, premium bedding, down comforters, free minibar

Ocean Front Swim Out King Suite

  • 678 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Suite

1 bedroom, premium bedding, down comforters, free minibar

1 King Bed Suite

9.8 out of 10
Exceptional
(11 reviews)
  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Bed Suite

1 bedroom, premium bedding, down comforters, free minibar

2 Double Bed Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King Suite

1 bedroom, premium bedding, down comforters, free minibar

Ocean View King Suite

9.4 out of 10
Exceptional
(13 reviews)
  • 474 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View Swim Out King Suite

1 bedroom, premium bedding, down comforters, free minibar

Pool View Swim Out King Suite

8.6 out of 10
Excellent
(8 reviews)
  • 603 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Private Pool King

1 bedroom, premium bedding, down comforters, free minibar

Ocean Front Private Pool King

10.0 out of 10
Exceptional
(1 review)
  • 678 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Double

1 bedroom, premium bedding, down comforters, free minibar

Tropical View Double

8.0 out of 10
Very good
(7 reviews)
  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Terrace King Suite

View from room

Ocean View Terrace King Suite

10.0 out of 10
Exceptional
(1 review)
  • 570 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front King Suite

1 bedroom, premium bedding, down comforters, free minibar

Ocean Front King Suite

  • 570 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, down comforters, free minibar

Presidential Suite

  • 1582 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Double Suite

View from room

Ocean Front Double Suite

  • 570 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front One Bedroom Master King Suite

1 bedroom, premium bedding, down comforters, free minibar

Ocean Front One Bedroom Master King Suite

  • 1033 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King Swim Out Suite

1 bedroom, premium bedding, down comforters, free minibar

Tropical View King Swim Out Suite

9.8 out of 10
Exceptional
(8 reviews)
  • 570 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite King

1 bedroom, premium bedding, down comforters, free minibar

One Bedroom Master Suite King

  • 1033 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King

1 bedroom, premium bedding, down comforters, free minibar

Tropical View King

9.6 out of 10
Exceptional
(13 reviews)
  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

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4.4 out of 5, Excellent, (1449)
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includes taxes & fees
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About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5-star property in Riviera Maya
Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Riviera Maya Adults Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. Televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Hyatt Zilara Riviera Maya Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like free beach club on site and cabanas (surcharge). Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Riviera Maya Adults Only All Inclusive like an outdoor pool and complimentary bicycles.

Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This Colonial property also offers a hot tub, a fitness center, and a garden. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in December 2022.

Hyatt Zilara Riviera Maya Adults Only All Inclusive has designated areas for smoking.

Capri Grille - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Tempest - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
El Comedor - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Lola Restaurant - This theme restaurant specializes in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, German, Portuguese, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited onsite parking

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Capri Grille
  • El Comedor
  • Lola Restaurant
  • Tempest

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Table tennis

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,747 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (54 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Colonial architecture
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Renovated entire property - December 2022
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 7:00 PM
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 544 out of 881 reviews
Rating 8 - Good. 190 out of 881 reviews
Rating 6 - Okay. 90 out of 881 reviews
Rating 4 - Poor. 36 out of 881 reviews
Rating 2 - Terrible. 21 out of 881 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

yordanka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just outstanding! Perfect beach, very nice pool, live music, food was excellent. Clean and well maintained property, modern boho style. Service was excellent. Got upgraded to ocean view and had champaigne and some delicious cookies waiting for us in the room. No noise in the a.m. fron housekepping like in most other places. Plenty of good healthy food options if you need it. Deserts were really delicious -something we don't see much in most all inclusives in Mexico. We'll be back.
Stayed 3 nights in Apr 2025

6/10 Okay

Elena Claire

Traveled with partner
Liked: Cleanliness
We had high expectations for this property as we stayed in the Hyatt zilara on the strip in Cancun during Covid and had a lovely time. At this location there are only 3 restaurants. The buffet for dinner was below average and for breakfast it was “ok.” We felt like the staff wasn’t as attentive. Very hard to get a cup of coffee in the morning at the breakfast buffet and getting drinks at the pool restaurant was also tough. Drinks are quite terrible. My husband was drinking and he couldn’t taste even a little bit of alcohol and I was pregnant and the mocktails were just pure sugar and not very tasty. The pina coladas tasted like bubble gum soap. I couldn’t drink it. The best part was the coffee bar. There was a morning barista and night barista. Both ladies were lovely and so sweet. One made amazing designs with the foam for cappuccinos. We ended up leaving this location early due to a promotion we received by going on a marketing presentation. Overall will not be coming back to this Hyatt location.
Stayed 6 nights in Apr 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2025

10/10 Excellent

Shelbey Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this resort. The staff was so wonderful and friendly, food was great as well. Only thing we recommend is a revamp on the DJ set up. The music was definitely only catered to the 50 crowd.
Stayed 4 nights in Apr 2025

10/10 Excellent

Marijo

Liked: Cleanliness, staff & service, property conditions & facilities
Was a wonderful empierce.
Stayed 3 nights in Apr 2025

10/10 Excellent

Hemlata

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I went to trip on March 9th 25 to March 12th I haven’t received refund $500 from this resort. That was charged as holding fee. Once refund is completed, I will go ahead and provide an excellent review..

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing didn’t want to leave will definitely be back
Stayed 3 nights in Mar 2025

10/10 Excellent

Wassim Najib

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

NORMA R

Traveled with group
Liked: Amenities
Very clean
Stayed 4 nights in Mar 2025

10/10 Excellent

Hang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice and low key. It has activities to do throughout the day. Just make sure to scan the QR code and check it out. There are a good variety of food option but I got sick of it after day 3 of 6 days there. Coffee shop does offer good coffee. The mocha frappe with extra shot or 2 of expresso did it for me. The heated pretzel was a good snack to take to the pool too. The staff are overall nice and friendly. The even crew aren’t as nice and friendly like the ones during the day. There was always a spot by the pool and the beach. We did wake up @7ish to save a spot if you wanted one close to the pool or a covered area at the beach. Keep in mind the spot at the beach further to the right on the beach, you will not have WiFi reach there. Room service is always quick and attentive.
Stayed 6 nights in Mar 2025

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed entirely within the resort. Staff superb. Beach and pool were excellent as was our room. Food was inconsistent. Breakfasts were great. Lunch time service and cook outs very good. Dinners, however, were mostly very average. But no easy access to town or its restaurants.

4/10 Poor

Suzanne

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our room was next to consturction, so it was very loud. I called room service to get a bottle of champagne, they transferred me and hung up, when I called the operator, no one picked up. The VIP coupons were spread out across mutlipule areas and were not a benefit or helpful. Property was outdated and needed a lot of repairs.
Stayed 2 nights in Mar 2025

10/10 Excellent

Brianna Lea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely amazing and we had the best time staying here!
Stayed 3 nights in Dec 2024

10/10 Excellent

Zhivka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent resort, spacious rooms, very clean, friendly staff, large beach area with fine white sand, completely smoke free, nice café with huge choice of beverages and snacks/cakes
Stayed 10 nights in Mar 2025

8/10 Good

joseph john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem with this property is if you order a black Russian, which is Kahlúa and vodka and if they are out of Kahlúa, they try to give you some coffee Lecure and pretend it’s Kahlúa. I prefer if they just said they did not have Kahlúa and I could choose a different drink
Stayed 7 nights in Mar 2025

8/10 Good

Ryan

Liked: Cleanliness
Stayed 7 nights in Mar 2025

10/10 Excellent

Cynthia Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff provided great service!!
Stayed 7 nights in Feb 2025

8/10 Good

Indeah

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean! Good wasn’t the best and service could have been better
Stayed 4 nights in Mar 2025

8/10 Good

Joseph, buxton

Stayed 5 nights in Mar 2025

8/10 Good

Malgorzata

Stayed 5 nights in Mar 2025

10/10 Excellent

Aleksei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 5 nights in Mar 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Mar 2025

8/10 Good

Robert Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Darlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property overall was really good. The food was very good at the restaurants, just average to below average for the buffet. The one downfall…We upgraded and paid for swim up rooms but never used them because we were a group of 4 couples and we were split to opposite sides of the resort. It was very upsetting when we checked in. They could not accommodate us to be together.
Stayed 5 nights in Mar 2025